Highland House Rehabilitation And Healthcare

Pros

• The staff at Highland House treats residents with care and respect, showing genuine concern for their well-being.
• Residents at Highland House enjoy a bright and welcoming environment, enhanced by numerous windows and outdoor seating areas.
• The facility is clean and well-maintained, creating a pleasant atmosphere for both residents and visitors.
• Dining experiences at Highland House are enjoyable, with appealing food that residents seem to appreciate.
• The manager of the facility takes the time to connect with residents and their families, ensuring they feel informed and valued.
• Family members feel reassured knowing their loved ones are in a supportive and compassionate environment at Highland House.

Cons

• The nursing home exhibited a lack of care and neglectful treatment of residents, leading to severe health issues like bedsores and bowel blockages.
• Residents were kept in their rooms for extended periods without proper hygiene, resulting in poor living conditions.
• The facility had a nasty smell in the hallways, with drab rooms and bland food of cheap quality.
• Staff members were described as overworked, stressed, and generally unhappy, leading to a lack of compassion for residents.
• There were reports of rude behavior from staff towards patients, showing a lack of genuine concern for their well-being.
• Family members felt ignored by administration despite raising concerns about inadequate care and facilities.
• Cleanliness standards appeared to be low, with residents often being unclean or poorly groomed.
• There were issues with parking due to staff occupying visitor spaces, reflecting a lack of consideration for visitors' needs.

Review

The experiences shared by families regarding long-term care facilities reveal a stark contrast between neglectful and compassionate care, highlighting the importance of vigilance in selecting an appropriate environment for loved ones. One notable narrative involves a family member being taken to the emergency department after experiencing severe abdominal pain and nausea for two weeks, leading to the alarming discovery of a potential bowel blockage. The individual had been under the care of a nursing home that failed to address these critical health concerns or diagnose them effectively over a period of four months. In addition, it was revealed that this lack of attention extended to basic hygiene; the patient was left unattended for hours and developed early signs of bedsores due to inadequate care. Describing the facility as lacking compassion and trustworthiness, the reviewer expressed resentment towards the negligence exhibited by staff, emphasizing that they would not place any animal in such an environment.

The negative experiences did not end with medical neglect; there were also troubling reports about conditions within certain facilities. Complaints arose regarding residents’ inability to leave their rooms for days at a time, leading to issues such as isolation and unhygienic living conditions. One specific instance highlighted how a resident who recovered from COVID-19 was returned to her room only to find herself inappropriately placed in a broken bed without adequate safety measures like side rails. Families voiced frustration when attempts were made to resolve these issues through proper channels, only to be met with hostility or dismissal from management. Such behavior culminated in confrontations where concerned advocates were even called out by police when trying to address valid grievances.

In stark contrast, Highland House emerged as a beacon of hope amidst these troubling narratives shared by families regarding their loved ones’ experiences in long-term care facilities. Residents voiced satisfaction with Highland House’s cleanliness and attentive staff who genuinely demonstrated compassion toward patients. Family members reported pleasant interactions where staff went beyond expected duties—such as taking residents out for lunch—to ensure they felt valued and respected. Resident dignity seemed prioritized here; staff members addressed patients with respect and sensitivity, creating an enriching environment superior to many other institutions reviewed.

Several testimonies extolled the positive attributes of Highland House, particularly its bright atmosphere filled with natural light—something often lacking in typical nursing homes characterized by drab interiors and unpleasant odors. With multiple gathering areas designed for social interaction among residents and visitors alike, this facility appeared more homely than institutionalized. Families appreciated having ample opportunities for engagement without feeling constrained or relegated merely as visitors while attending their loved ones.

While Highland House showcased positive aspects such as effective communication between families and staff members—as seen through thorough updates on resident well-being—the difficulties faced at other facilities served as cautionary tales about what can happen without proper advocacy or vigilance regarding patient rights. Those recounting negative experiences noted how some facilities seemed overwhelmed with undertrained or unmotivated employees operating under stress due to high patient loads and insufficient resources.

Ultimately, these contrasting accounts illustrate an essential truth: choosing an appropriate long-term care facility requires diligence and intentionality from family members advocating on behalf of their loved ones’ welfare. It is crucial not only to research available options but also actively engage with those entrusted with caregiving responsibilities while ensuring open lines of communication exist throughout residency within these environments—a failure in oversight potentially leads down grave paths marked by regret stemming from neglectful practices observed all too frequently at poorly managed nursing homes.

Physicians

• Cape Fear Valley (0.4 miles)
• North Ramsey Dialysis Center (2.8 miles)
• Cape Fear Orthopaedic Clinic (4.7 miles)
• Family Medicine and Acute Care of Sandhills (13.9 miles)

Restaurants

• Little Caesars Pizza (1.3 miles)
• McDonald's (1.4 miles)
• Sonic Drive-In (1.9 miles)
• Cracker Barrel (2 miles)
• Logan's Roadhouse (2 miles)
• Hook & Reel Cajun Seafood & Bar (2 miles)
• Luigi's Italian Restaurant & Bar (2.1 miles)

Theaters

• AMC Fayetteville 14 (2.8 miles)

Cafes

• Lol Tea and Coffee (2.8 miles)
• Starbucks (3.1 miles)

Parks

• Smith Lake (2.9 miles)

Pharmacies

• Cape Fear Discount Drugs North (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• Womack Pharmacy Annex (5.1 miles)
• Anderson Creek Pharmacy (11.8 miles)
• CVS Pharmacy (13.8 miles)

Hospitals

• Womack Army Medical Center (6 miles)