Highland House Rehabilitation And Healthcare in Fayetteville, NC
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Information last verified:
1700 Pamalee Drive, Fayetteville, NC 28301
For more information about senior living options: (844) 490-3973
The staff at Highland House is caring, professional, and treats residents with respect. The facility is very clean and welcoming. The therapy and nursing teams are excellent, with staff going above and beyond to help residents improve. The activities program is engaging and well organized, keeping residents active and entertained. The dietary staff and meals are great, with attentive chefs and good nutrition. Residents feel safe, valued, and like part of a compassionate community. The leadership and administration are highly regarded for compassionate service. The environment is warm and the staff are genuinely dedicated to residents’ well-being.
The facility is terrible at every aspect of business. It is described as horrific and not suitable for care. It’s labeled the worst facility in the world. There were roaches on the bed and residents were left unattended for hours. The staff are overworked and lack basic supplies and equipment. The care provided is described as bare minimum, almost non-existent. The hospice care is by far the worst, with nurses described as awful and disrespectful. The food is served cold and bland and fails to meet nutritional needs. The front desk is rude and unresponsive, failing to acknowledge visitors. It nearly killed a family member, indicating serious safety concerns.Highland House Rehabilitation And Healthcare in Fayetteville is best suited for families seeking a warm, people-centered rehab and long-term living environment where the care culture matters as much as the facility’s age. The best-fit resident is someone who wants a homey, engaging atmosphere with a strong emphasis on therapy, daily activities, and personal connection with staff. Reviews repeatedly celebrate devoted nurses, CNAs, and therapists who genuinely treat residents with kindness, and they highlight a community where residents feel seen, valued, and part of a familiar, even family-like, routine. For families prioritizing meaningful social programming, clear attentiveness to daily needs, and a proven habit of going the extra mile in rehab services, Highland House offers a compelling match.
At the same time, potential residents with higher stakes around consistent administration, rapid responsiveness, and flawless operational fundamentals may want to consider alternatives. A significant portion of reviews flags concerns about communication lapses, front-desk or administrative responsiveness, and inconsistencies in supplies and supervision. Others point to reports of neglect or safety incidents, and a sense that not all days run smoothly from the perspective of food quality, room upkeep, or the pace of problem resolution. For families where zero tolerance for miscommunication, billing surprises, or intermittent care is non-negotiable, it is prudent to explore other facilities with more predictable processes and stricter staffing oversight.
The strengths of Highland House, its people, its rehab-focus, and the energy of its activities, often offset many of the facility’s tougher drawbacks. Several families praise a therapy department that pushes residents to regain function and a nursing and CNA team reputed for compassion and attentiveness. The atmosphere is consistently described as clean, orderly, and welcoming, with residents who feel valued and engaged. Activities are not an afterthought; they’re central to daily life, with calendars that include games, outings, and social events that give residents purpose and a sense of normalcy. In this light, Highland House becomes a practical choice for rehab patients who want reassurance that therapy won’t stall and that staff will foster both progress and a sense of belonging.
Yet the contrast between the positive testimonials and the more alarming accounts cannot be ignored. Where the pros shine, therapists who motivate, nurses who listen, a supportive, family-like milieu, there are credible critiques about basic operations failing to meet expectations. Reports of delayed responses to calls, phones that go unanswered, or staff stretched too thin to provide timely care point to real risk factors in daily safety and comfort. Serious allegations about neglect, dehydration, malnutrition, or unsafe conditions surface in some reviews and warrant serious consideration. These inconsistencies underscore a fundamental truth: while Highland House can deliver outstanding rehabilitative care and heartfelt support, it carries a heavier burden of diligence for families who must actively monitor care plans, staffing adequacy, and day-to-day safety.
For families weighing a long-term residence versus a short-term rehab stint, Highland House presents divergent experiences. Those who observe consistent warmth from caregivers, dependable meal service, and responsive therapy can rightly feel confident about a future where their loved one is treated as part of a caring community. The testimonies of residents who describe living almost like a second family, where staff members are approachable, patient, and respectful, provide a powerful case for choosing this facility when the goal is ongoing engagement and meaningful daily life. On the other hand, if the priority is a consistently smooth operation with minimal friction, where every meal is guaranteed hot, where bed alarms and safety checks are flawless, and where administrative processes are transparent and flawlessly executed, this may not be the strongest fit without careful corroboration and ongoing oversight.
Decision-making should be anchored in direct, situation-specific inquiries. Prospective families should request detailed tours at varied times, speak with the therapy lead about plan-to-progress metrics, and interview front-line staff to gauge responsiveness and tone. Request a written care plan with expected response times, and examine a sample menu and meal service process to assess whether nutrition meets your loved one’s needs. Investigate recent state surveys and any active corrective actions to understand how persistent the issues have been and what steps have been taken to address them. Crucially, verify staffing levels and turnover rates, especially in nursing and therapy, and insist on a concrete system for reporting and resolving concerns, so the best aspects of Highland House can flourish consistently.
Ultimately, Highland House is a practical, if imperfect, option for families prioritizing compassionate rehab-oriented care and a lively, engaging community. It can be an excellent choice for residents who respond well to a tightly knit caregiving team and who value a robust activities calendar and strong therapy services. It is not a universal remedy for every concern surrounding long-term care; for those who require flawless administration, predictable operations, and airtight safety practices, it is essential to pursue deeper diligence or consider alternatives. With careful screening, honest expectations, and proactive oversight, Highland House can deliver the meaningful, person-centered care that many families seek, while also demanding vigilance where weaknesses have appeared.
106 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fayetteville Municipal (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland House Rehabilitation And Healthcare in Fayetteville, NC is an exceptional assisted living community that offers a wide range of amenities and care services for residents.
In terms of amenities, the community provides a beauty salon for residents to pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation is available for residents to easily access nearby areas. The computer center allows residents to stay connected with their loved ones through technology, while the dining room offers a welcoming and comfortable space to enjoy meals together.
For physical wellness, the fitness room is equipped with various exercise equipment. Residents can also enjoy outdoor activities in the garden or relax in the outdoor space provided. Housekeeping services ensure that their living spaces are always clean and well-maintained.
Highland House Rehabilitation And Healthcare also understands the importance of mental wellness and provides a gaming room, small library, and wellness center where residents can engage in activities that stimulate their minds. They offer move-in coordination to assist new residents with settling into their new homes seamlessly.
Private bathrooms ensure privacy and convenience for each resident, while restaurant-style dining guarantees delicious meals that meet special dietary restrictions. Telephone services are readily available along with Wi-Fi/high-speed internet access.
In terms of care services, there is a 24-hour call system and supervision to ensure residents' safety at all times. Assistance with daily living tasks such as bathing, dressing, and transfers is readily provided. The community also specializes in managing diabetes diets and preparing nutritious meals according to specific dietary needs. Medication management ensures that residents receive their medications promptly.
Mental wellness programs cater specifically to the emotional health of the residents, promoting overall wellbeing. Transportation arrangements can be made both for non-medical purposes and for doctors' appointments.
Residents can enjoy an array of activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
In addition to these excellent features within Highland House Rehabilitation And Healthcare, there are also convenient amenities nearby. There are two cafes, a park, and two pharmacies in close proximity to the community. Three physicians and a theater also serve the area.
Overall, Highland House Rehabilitation And Healthcare provides a supportive and enriching environment for assisted living residents in Fayetteville, NC, ensuring that they receive exceptional care while enjoying an active and fulfilling lifestyle.
Highland House Rehabilitation And Healthcare is located at 1700 Pamalee Drive, Fayetteville, NC 28301 in Cumberland County, North Carolina
Highland House Rehabilitation And Healthcare on seniors.fyi includes 14 photos including images showing healthcare, rehabilitation, physical therapy, nurse, assistance, exercise, interior, caregiver, and more.
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