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3.1 from 64 reviews
5 stars
27
4 stars
7
3 stars
2
2 stars
0
1 stars
28
Overall Review of Highland House Rehabilitation And Healthcare
common20 reviews mention this
Caring, helpful staff stands out
Residents and families frequently describe the staff as kind, respectful, and attentive.
A large number of reviewers say they felt treated with respect and genuine concern by the nursing staff, aides, therapy team, and office staff. Several also mention smooth teamwork in day-to-day care and that staff took time to answer questions or address concerns. A few reviewers also describe the building as clean and the staff as cheerful when entering rooms, which adds to the overall sense of responsiveness for day-to-day needs.
common8 reviews mention this
Rehab and therapy support recovery
Many reviewers credit therapy and nursing support for helping them regain function.
Several residents describe strong progress in rehab, including getting to where they could go home, improvements in mobility, and wound-related care paired with physical therapy. Others highlight that PT/OT pushed them to work toward recovery and that concerns were listened to and resolved. There are also complaints from a smaller set of reviewers who say follow-through was inconsistent or that rehab did not happen as expected.
common4 reviews mention this
Activities make days feel less empty
Reviews commonly mention activities that keep residents engaged.
Some reviewers say their loved ones participate actively, with references to scheduled activities and resident events like games and bingo. One reviewer also points to an activities calendar as a main source of fun, while another mentions that outings would be a nice addition. Overall, the recurring theme is that daily life includes structured activity beyond routine care, though a few reviews suggest the activity mix could be better.
common6 reviews mention this
Food is mixed: bland to praised
Dining quality is a frequent topic, with both positive and negative comments.
Some reviewers praise dietary staff and chefs, and mention that meals are good or look appealing, including when dining in the room. Others criticize meals as bland or arriving cold, and at least one reviewer describes concerns about nutritional needs. A related thread is that food logistics and menu information can be inconsistent from one person’s experience to another.
caveat7 reviews mention this
Communication and billing can frustrate
A recurring concern is poor responsiveness and confusing billing or paperwork.
Several reviewers report difficulty reaching the facility by phone, as well as delays or problems with front-desk access and visitor entry. Others describe confusion around paperwork and billing, including issues tied to coverage promises and charges after a loved one’s passing. Multiple accounts mention residents not getting the help they expected promptly, which compounds frustration when families try to coordinate care.
caveat9 reviews mention this
Cleanliness ranges from exceptional to severe
Cleanliness is reported very differently across reviews, including reports of odors and pests.
Some reviewers strongly praise cleanliness, describing exceptional cleanliness, no offensive odors, and regularly cleaned areas. Others report severe problems, including mold, strong urine odors, roaches, and unpleasant smells in hallways. There are also complaints about residents being left soiled or with hygiene issues for extended periods, which contrasts sharply with the more positive cleanliness accounts.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
106 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Fayetteville Municipal (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Cape Fear Valley (0.4 miles)
North Ramsey Dialysis Center (2.8 miles)
Cape Fear Orthopaedic Clinic (4.7 miles)
Family Medicine and Acute Care of Sandhills (13.9 miles)
Highland House Rehabilitation And Healthcare on seniors.fyi includes 14 photos including images showing healthcare, rehabilitation, physical therapy, nurse, assistance, exercise, interior, caregiver, and more.
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Highland House Rehabilitation And Healthcare photos
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Interior
Healthcare
Rehabilitation
Physical Therapy
Exercise
Caregiver
Nurse
Assistance
Interior
Decor
Healthcare
Rehabilitation
Physical Therapy
Exercise
Nursing Home
Caregiver
Nurse
Assistance
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106 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Fayetteville Municipal (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Engaging activities and caring staff.
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