Whispering Pines Nursing & Rehab

Pros

• The staff at Whispering Pines Nursing & Rehab Center are described as very nice, calm, and responsive to the residents' needs.
• The facility is praised for its cleanliness, with no offensive odors, creating a pleasant environment for residents.
• Residents have access to various activities, including church services and games, which help keep them engaged and active.
• The rooms are spacious and well-furnished, providing comfort to the residents during their stay.
• Family members appreciate the quality of personal care provided to their loved ones at Whispering Pines.
• Many reviewers noted that the food served was tasty and adequate in portion sizes.
• The facility has a long-standing reputation in North Carolina, being one of the first licensed nursing homes and maintaining a good quality of care.

Cons

• The night nurse was described as horrible and not attentive to residents, making it hard to get help when needed.
• One review mentioned that an elderly patient called for help to reach the restroom but received no assistance and struggled to make it on her own.
• A bathing experience left a patient feeling violated, which led to an early discharge from the facility.
• There were concerns about short staffing, resulting in slower response times for basic needs such as bathroom assistance or medication delivery.
• Despite a generally clean environment, the overall quality of care did not meet the needs of some residents, leading to dissatisfaction with their experience at the facility.

Review

Whispering Pines Nursing & Rehab Center has garnered a mix of feedback from family members of residents, reflecting both positive experiences and significant concerns. Many reviewers praised the facility for its pleasant and spacious accommodations. One family described the room where their loved one resided as "very nice and very large," complete with comfortable furniture including a sofa and regular chair, along with an accessible bathroom. This sentiment was echoed by others who appreciated the cleanliness of the facility, noting that it did not have any offensive odors, which is an important aspect of maintaining a comfortable environment in a long-term care setting.

The staff at Whispering Pines generally received commendations for their demeanor and skill level. Reviewers noted that many staff members were "very nice, very calm, and very responsive." The personal care provided to residents was described as excellent, with families feeling reassured by the level of compassion displayed by caregivers. Some families appreciated additional services such as religious activities, emphasizing that the staff was accommodating in ensuring their loved ones were appropriately dressed for these events. Activities offered to residents contributed positively to their overall experience at the facility.

Despite these favorable insights into certain aspects of Whispering Pines, there were stark criticisms regarding staffing levels and attentiveness, particularly during nighttime hours. Multiple reviewers voiced frustration over slow responses to calls for assistance when residents needed help with essential tasks like going to the bathroom. For instance, one concerning account detailed an 82-year-old patient being left without timely assistance after calling for help. As a result of inadequate support during critical moments, some residents found themselves struggling to manage basic needs independently.

Additionally, complaints emerged about specific incidents that led family members to question the quality of care at Whispering Pines. One review recounted a distressing bathing experience that left a resident feeling violated after her requests for the procedure to stop were disregarded. This alarming situation prompted her family to discharge her from the facility just under two days after her arrival due to what they perceived as gross violations of her rights as both a patient and human being.

In contrast to these negative experiences, several families reported satisfaction with how their loved ones were treated overall while residing at Whispering Pines. A reviewer mentioned their positive interactions with staff throughout their mother-in-law's stay in skilled nursing care, describing it as organized and clean. They expressed confidence in both the rehabilitation services provided as well as general daily support needs being met effectively without significant issues arising during their visits.

While there are evident strengths within Whispering Pines—such as resident accommodation quality and engaging activities tailored toward keeping individuals alert—the critiques reveal serious deficiencies surrounding staffing shortages and responsiveness during crucial caregiving times. Balancing these mixed reviews highlights both commendable attributes alongside areas requiring critical attention and improvement within this long-term care facility—a reminder that compassionate care must be paired with adequate resources for effective implementation when tending to vulnerable populations in need.

Physicians

• North Ramsey Dialysis Center (0.8 miles)
• Cape Fear Valley (2.5 miles)
• Cape Fear Orthopaedic Clinic (3 miles)
• Family Medicine and Acute Care of Sandhills (14.1 miles)

Restaurants

• Jersey Mike's (1.1 miles)
• Nona Sushi Asia (1.3 miles)
• Burger King (1.9 miles)
• Applebee's (2 miles)
• Pelican's Snoballs (2.7 miles)
• Little Caesars Pizza (3.3 miles)
• McDonald's (3.5 miles)

Cafes

• Starbucks (1.3 miles)
• Lol Tea and Coffee (4.8 miles)

Pharmacies

• Cape Fear Discount Drugs North (1.3 miles)
• Walmart Pharmacy (1.5 miles)
• Womack Pharmacy Annex (6.3 miles)
• Anderson Creek Pharmacy (11.4 miles)
• CVS Pharmacy (14.1 miles)

Parks

• Smith Lake (2.7 miles)

Theaters

• AMC Fayetteville 14 (4.8 miles)

Hospitals

• Womack Army Medical Center (7.1 miles)