Farmville Healthcare

Pros

• The festival day was fun, with enjoyable activities and delicious food trucks.
• Kevin Henderson was very clean and well taken care of, and looked like a new person in good health.
• There was wonderful engagement with staff, and residents were well cared for.
• The facility was nice and had great staff.
• The reviewer met some of the staff and toured the facility; they were very nice.
• It was a nice and pleasant place to work.
• New administration staff showed improvements.
• A caregiver has been with Pruitt Health for almost 17 years and loves taking care of patients.
• From the director down to the nursing assistants, everyone showed true concern for my mother.
• The reviewer would recommend this facility 100%.
• The clerical staff is friendly and attentive.
• The physical therapy staff are wonderful.

Cons

• The facility is described as untrustworthy because employees allegedly wrote Google reviews to influence perceptions.
• It is stated that no one would trust the place to care for a person, much less to board an animal.
• The staff are called lazy, rude, and failing to provide the bare minimum of care.
• Staff are described as rude to other residents right in front of family members.
• The place is labeled an awful, Godforsaken facility, with a warning to avoid it.
• Chronic short staffing is highlighted as a persistent problem leading to poor care.
• Customer service is described as horrible, with no one at the desk and phone calls going unanswered.
• Rooms are said to be misrepresented in photos, showing overcrowded conditions (three in a room) with insufficient space and maintenance issues (walls torn, doors falling off).
• A patient is alleged to have been left in severe pain for hours after a dislocated hip, with staff ignoring the situation.

Review

The collection of reviews paints a frankly mixed and often troubling picture of the facility in question. On one end, families express deep fear and anger about what happened to their loved ones or what they were told would be done for them, and on the other end there are scattered notes of appreciation for certain events, clean rooms, and individual staff members. Taken together, the accounts suggest a care setting that many perceive as chaotic, under-resourced, and sometimes unresponsive to both residents and their families.

Several readers describe devastating personal losses and alarming lapses in basic care. One reviewer details the disappearance of their mother's teeth and says the facility never returned calls, accusing the staff of knowing they "lost them." The same person accuses the facility of employees writing Google reviews to boost its image and urges others to avoid placing loved ones there, going so far as to call the place "untrustworthy." In a separate, pointed critique, a reviewer recounts their mother-in-law staying there before her death and describes the staff as lazy, rude, and barely doing the minimum. They report rude behavior toward other residents "right in front of me" and declare the facility to be "awful" and "Godforsaken," urging readers to steer clear of placing anyone they care about there. An update from another reviewer doubles down on the disappointment, asking the facility not to respond with hollow assurances and instead to hire better people while demanding an end to treating patients like trash.

Amid the harsh criticisms, there are threads of more positive experiences that some readers highlight. One account mentions a festival day that was enjoyable, with delicious food trucks and a sense that activities and events were a bright spot. A traveler-author notes that a particular resident, Kevin Henderson, was "very clean well taken care of" and comments that the director and a few staff members have shown genuine concern for the resident. There are mentions of "new administration" bringing improvements, and a comment from someone who has worked with Pruitt Health for nearly two decades emphasizes their love for caring for patients and attempts to put smiles on faces. This spectrum - where some tours and events appear pleasant and some staff members are praised - reflects the broader inconsistency echoed throughout the reviews.

Staffing levels and the day-to-day operations emerge as persistent points of contention. A common refrain is that the facility is consistently short-staffed, with multiple reviewers describing a lack of available workers and insufficient coverage on the floors. One reviewer complains that there are "more workers in the break room than on the floor," while another notes an overall sense of unprofessionalism, especially with no one at the desk and daily pickup staff being hard to reach by phone. The sentiment is that even when the facility is clean and well-kept, the people needed to deliver care - nurses, CNAs, and aides - are in short supply, which translates into delays in treatment, therapy, and basic assistance.

The physical conditions and daily routines described by reviewers also raise red flags for some readers. Several accounts complain about rooms being crowded - three residents per room, with minimal space to move around - the walls being damaged and doors in disrepair. One reviewer notes a lack of consistency in bedding among rooms and questions why certain environmental controls (such as warmth) should vary between patients. There are also remarks about laundry, the mishandling of clothes, and a lack of timely personal care. In one particularly vivid example, a patient with a dislocated hip was left without adequate pain relief or timely assistance, with staff seemingly dismissive of his needs and hours passing before proper attention was given.

Care quality and responsiveness to residents' needs are at the heart of many complaints. Specific anecdotes highlight problems with nutrition, medication management, and timely therapy. A reviewer describes a scenario in which a blind husband is not helped with basic feeding needs, including having his meat cut and seasoned - actions that some families believe should be standard but were not provided. Other posts recount delays in delivering pain medication, insufficient physical therapy, and a general sense that bedside attention takes too long to arrive. There are painful accounts of staff who fail to assist with essential tasks like changing clothes, assisting with mobility, or responding promptly to call bells, with one member of staff reportedly telling a patient to "duck you" when asked for pain relief. The recurring message is that, for some residents, the level of attention and the timing of care do not meet basic expectations.

Communication with families is repeatedly described as problematic, sometimes alarmingly so. A reviewer recounts a lack of updates about a father's status, with no clear point of contact or phone number provided during the transfer process. In another instance, a family member discovers a serious health development (pneumonia and a positive COVID test) only after a delayed call, with the family living out of state during a critical period. The recurring worry is that critical information is not being conveyed in a timely or accurate manner, leaving families feeling anxious and out of the loop - especially during the COVID era when staying informed from afar becomes essential.

The mix of experiences - ranging from genuine care and well-kept environments to alarming neglect and poor communication - leaves readers with a complicated impression. Some reviews show gratitude toward particular staff members who are described as compassionate, responsive, and helpful, while others recount episodes of frustration, fear, and anger over what they perceive as mismanagement, disrespect, and inconsistent care. The thread that runs through many accounts is the call for more reliable staffing, better patient-centered care, and improved transparency with families.

In the end, readers are left with a cautionary portrait of this facility: it houses people, some of whom receive commendable care, but many others experience serious concerns about safety, respect, and attentiveness. For anyone considering placing a loved one here, it may be wise to talk directly with multiple staff members, request recent quality metrics from the facility, verify who will be on duty at critical times, and consider checking with state health regulators or loved ones who have recent experiences with the site. These narratives underscore the importance of vigilant, ongoing oversight and open lines of communication in any long-term care setting.