Accordius Health At Clemmons

Pros

• Some staff members were described as very compassionate and caring towards residents.
• The facility provided a warm welcome for new residents.
• Staff were noted to be helpful in giving information and conducting tours of the facility.
• There were genuine interactions between the staff and residents, indicating a level of care and concern.
• Although the facility had its challenges, some family members recognized that certain staff members genuinely wanted to help.

Cons

• The facility is described as the worst experienced by the reviewer, with rooms likened to closets and a general feeling of neglect.
• A relative went two weeks without a shower due to understaffing, indicating severe neglect in personal care.
• The administrator appears more focused on profits than on resident care, leading to inadequate attention for patients.
• Communication is severely lacking, with family members unable to reach patients or speak with staff during critical situations.
• The facility's overall atmosphere is described as dark and unclean, contributing to an institutional and uncomfortable vibe.
• Residents often experience long wait times for assistance, averaging 20 to 40 minutes, which is deemed unacceptable.

Review

The experience of placing a loved one in a skilled nursing facility is often fraught with anxiety and uncertainty, and the reviews of Regency Care of Clemmons reflect these challenges. Many families have voiced their deep dissatisfaction with the level of care provided at this facility, citing issues that range from inadequate staffing to cleanliness concerns. Several reviewers expressed feelings of regret after choosing this establishment for their loved ones, highlighting that their experiences were marred by neglect and poor management.

A recurring theme in these reviews is the alarming understaffing at Regency Care of Clemmons. Some families reported instances where their relatives went extended periods—up to two weeks—without receiving essential personal care such as showers or sponge baths. One reviewer pointed out that requests for assistance often went unmet for 20 to 30 minutes, which they deemed unacceptable, especially considering their family member's health needs following a stroke. This delay in response times not only reflects on operational inefficiencies but raises serious questions about the quality of patient care. The unfortunate reality is that no staff member can provide adequate attention under such strenuous circumstances.

Another issue highlighted across multiple reviews is the lack of proper medication administration. One individual recounted how their mother missed vital nighttime medications like insulin and high blood pressure pills, an unthinkable oversight for someone already struggling with health complications. Such incidents are more than mere oversights; they can lead to severe consequences for residents who depend on consistent medical attention—especially elderly patients recovering from significant medical events like strokes or surgeries. Families expressed concern that staff members, although sometimes described as compassionate, appeared overwhelmed and unable to manage their responsibilities effectively due to inadequate staffing levels.

Compounding these challenges was criticism regarding communication within the facility itself. Reviewers noted difficulties reaching residents due to phones being placed in silent mode—a frustrating barrier when trying to connect over critical matters or simply check on a loved one's well-being. Furthermore, there were complaints concerning the responsiveness of the administration; one reviewer stated they could never get anyone on the phone during evening hours to address urgent concerns regarding their relative's condition.

While some families did acknowledge moments of genuine compassion from specific staff members, widespread discontent regarding management overshadowed any positive experiences. Several individuals believed that administrators were more focused on financial metrics than genuinely caring for resident welfare—a sentiment echoed across multiple accounts emphasizing mismanagement and lack of accountability within the organization. Some families described interactions with administrative personnel as perfunctory rather than sincere attempts to foster a supportive environment for residents.

The physical environment at Regency Care also drew criticism from visitors who felt it fell short compared to other facilities they had toured or experienced firsthand. Descriptions depicted dated interiors lacking vibrant colors or cleanliness, contributing to an institutional feel rather than a nurturing home-like atmosphere. Although caregivers showed kindness towards residents during interactions, many reviewers felt that these positive encounters did not compensate for systemic flaws within day-to-day operations.

In summary, while some residents may find moments of kindness among certain staff members at Regency Care of Clemmons, numerous reviews paint a grim picture overall—one where neglect runs rampant due to chronic understaffing issues and ineffective management practices leading directly back toward subpar conditions faced by vulnerable individuals entrusted into such facilities' care systems as they navigate life's final stages or rehabilitation journeys amid declining health status.

Restaurants

• Arby's (4.7 miles)
• McDonald's (4.9 miles)
• Cheddar's Scratch Kitchen (4.9 miles)
• TinTin (5.2 miles)
• Jason's Deli (5.4 miles)
• Chick-Fil-A (5.5 miles)
• Olive Garden (6 miles)

Cafes

• Starbucks (4.7 miles)
• Starbucks (5.8 miles)
• Starbucks (7.1 miles)
• Krankies Coffee (10.1 miles)
• Panera Bread (23.9 miles)

Theaters

• AMC Hanes 12 (4.7 miles)
• Regal Palladium & IMAX (24.2 miles)

Pharmacies

• CVS Pharmacy (5.5 miles)
• Walgreens (7.1 miles)
• South Park Family Pharmacy (7.6 miles)
• CVS Revco D.S. (8.2 miles)
• Walgreens (8.3 miles)
• Walgreens (12.6 miles)
• Express Scripts Holding Co. (14.1 miles)

Physicians

• Nephrology Associates (5.8 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (5.8 miles)
• Forsyth Endocrine Consultants (5.8 miles)
• Cumadin Clinic (5.8 miles)
• Orthocarolina (5.9 miles)
• Brookview Hills Internal Medicine (5.9 miles)
• Bethany Medical & Pain Clinic (6 miles)

Places of Worship

• St John's Lutheran School (7.1 miles)
• Immaculate Heart of Mary Catholic Church (21 miles)

Parks

• Miller Park (7.8 miles)
• Salem Lake Trail (12.3 miles)
• Union Cross Park (14.4 miles)

Hospitals

• WFBH Ardmore Tower (8.4 miles)
• Wake Forest Univ Bapt Med Center (9.3 miles)
• Bethany Cardiology (23.5 miles)

Transportation

• Amtrak (24.6 miles)