Trinity Elms

Pros

• The atmosphere at Trinity Elms is described as nice and cheerful, contributing to a pleasant environment for residents and visitors.
• Many reviewers praised the cleanliness of the facility, highlighting that it is well-maintained and tidy.
• Some staff members, such as Karen at the front office, have been recognized for their attentiveness and helpfulness in assisting residents and families.
• One reviewer expressed that the quality of care at Trinity Elms has been consistently good over time, indicating a positive long-term experience.
• The food served at Trinity Elms received positive feedback for being very good, which contributes to the overall satisfaction of residents.
• Activities offered at the facility were noted as excellent, providing engagement opportunities for residents.
• A reviewer highly recommended Trinity Elms based on their experience with efficient service during a smooth move-in process.

Cons

• The weekend staff at the facility is described as inept and often ignores residents' requests.
• The facility is in need of updating, with worn and faded carpets, which detracts from the overall experience.
• There are ongoing issues with accounting, specifically regarding owed refunds that remain unresolved for months.
• A visitor noted a lack of care provided to patients, mentioning neglect towards their loved one who experienced serious health issues due to inadequate attention.
• Reports indicate that some staff members engage in petty gossip rather than focusing on patient care, creating a negative atmosphere.
• Several reviewers mentioned observed neglect of patients, including one incident where a resident left the facility unnoticed and required police assistance.
• Concerns were raised about insufficient supervision by administration and poor care practices by CNAs.
• A reviewer described the general condition of patient care as quite depressing, emphasizing the need for more regular bathing and attention to Alzheimer's patients.

Review

Trinity Elms, previously known as Elms at Tanglewood, is an assisted living facility that has garnered a variety of reviews from families concerning the care provided to residents. The overall atmosphere of the facility appears pleasant, with many noting its cleanliness and cheerful environment. However, underlying issues regarding patient care and staff responsiveness have raised significant concerns among families who have placed their loved ones in this facility.

Several reviews highlight a discrepancy between the well-maintained appearance of Trinity Elms and the quality of care received by residents. While some visitors praise the aesthetic aspects, such as good food and engaging activities, there are alarming reports of neglect. Families have observed instances where patients seemed unattended, leading to serious safety concerns; one review recounted an incident involving a resident who had left the premises unnoticed and was found by police officers. These types of occurrences point to critical lapses in supervision and caregiving that cannot be overlooked.

Criticism also arises regarding the responsiveness and efficiency of the staff. One reviewer expressed dissatisfaction with weekend staff performance, describing it as inept and unresponsive to resident requests. This sentiment resonates with others who felt rushed during tours or interactions with administrative personnel, leaving them questioning whether their family members would receive adequate attention. The reported behavior of some staff members creates an unfortunate impression that not all employees are dedicated or attentive when it comes to caring for residents.

Financial aspects further complicate matters at Trinity Elms. Multiple families expressed frustration over refund processes related to overcharges or days when their loved ones were absent from the facility. One individual mentioned waiting for months for a promised refund while dealing with high medication bills attributed to inadequate diabetic care for their relative in residence—a situation that ultimately contributed to tragic outcomes for that patient.

Despite these significant criticisms, there are voices among family members advocating for Trinity Elms' management team, appreciating certain staff members who displayed diligence and compassion toward residents over extended periods. For some families who have had positive experiences spanning several years, these inconsistencies highlighted in other reviews seem more like isolated incidents rather than systemic failures within the facility's operations.

The experiences reported mirror a broader issue within assisted living facilities concerning staffing challenges—balancing costs against quality care remains complex in today’s healthcare environment. As Trinity Elms continues its mission to serve elderly populations, addressing these burgeoning concerns around staff training, hiring practices, financial processes, and caregiving protocols will be crucial if they wish to enhance their reputation while ensuring resident safety and satisfaction remain paramount.

This part of Clemmons, North Carolina offers a variety of amenities and services that would be beneficial for seniors looking to settle in the area. Within a reasonable distance, there are several restaurants offering a range of dining options, as well as cafes for socializing or enjoying a cup of coffee. Additionally, there are theaters, pharmacies, physicians' offices, places of worship, parks, and hospitals nearby for convenience and accessibility. The presence of transportation options like Amtrak adds to the convenience of living in this area. Overall, this part of Clemmons provides a mix of essential services and recreational opportunities that could make it a suitable location for senior living.

Restaurants

• Arby's (4.9 miles)
• McDonald's (5.1 miles)
• Cheddar's Scratch Kitchen (5.3 miles)
• TinTin (5.6 miles)
• Jason's Deli (5.8 miles)
• Chick-Fil-A (5.9 miles)
• Olive Garden (6.5 miles)

Cafes

• Starbucks (4.9 miles)
• Starbucks (6.3 miles)
• Starbucks (7.5 miles)
• Krankies Coffee (10.5 miles)
• Panera Bread (24.7 miles)

Theaters

• AMC Hanes 12 (5 miles)

Pharmacies

• CVS Pharmacy (6 miles)
• Walgreens (8 miles)
• South Park Family Pharmacy (8.3 miles)
• CVS Revco D.S. (8.7 miles)
• Walgreens (8.7 miles)
• Walgreens (13.3 miles)
• Express Scripts Holding Co. (14.6 miles)

Physicians

• Nephrology Associates (6.3 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (6.3 miles)
• Forsyth Endocrine Consultants (6.3 miles)
• Cumadin Clinic (6.4 miles)
• Brookview Hills Internal Medicine (6.4 miles)
• Orthocarolina (6.4 miles)
• Center For Clinical Research (6.6 miles)

Places of Worship

• St John's Lutheran School (7.6 miles)
• Immaculate Heart of Mary Catholic Church (21.9 miles)

Parks

• Miller Park (8.2 miles)
• Salem Lake Trail (12.8 miles)
• Union Cross Park (15.1 miles)

Hospitals

• WFBH Ardmore Tower (8.9 miles)
• Wake Forest Univ Bapt Med Center (9.7 miles)
• Bethany Cardiology (24.3 miles)

Transportation

• Amtrak (25 miles)