Wilora Lake Healthcare Center

Pros

• The facility at Wilora Lake Healthcare Center was noted to be clean and well-maintained, with no unpleasant odors reported.
• Some staff members, particularly in physical therapy, demonstrated helpfulness and friendliness during the clients' stays.
• The dining hall was consistently observed to be neat and clean, with meals that clients enjoyed.
• For certain residents, the care received was considered satisfactory despite some areas needing improvement.
• Visitors appreciated the convenient location of the facility for family members living nearby.

Cons

• The facility exhibited poor communication, with staff failing to respond to calls and voicemails, leaving families frustrated and uninformed about their loved ones' care.
• Residents often experienced neglect, as evidenced by instances of dirty diapers not being changed and patients left in soiled clothing for extended periods.
• Personal belongings, including clothing and cherished items, were frequently lost, damaged, or stolen without accountability from the facility's staff or management.
• Several residents developed serious health issues while at the center, such as bed sores, severe infections, and dehydration due to inadequate care.
• Many family members felt that staff were unhelpful and dismissive when questions about care were asked, causing discomfort and distrust in the facility.
• The overall environment was described as outdated and poorly maintained, contributing to a negative perception of the care provided.
• Despite some positive interactions with a few staff members, many reviews highlighted a lack of attention to patient needs and safety concerns.
• One reviewer noted a significant concern regarding inadequate treatment for pressure sores caused by sitting in soiled clothing for too long.

Review

Wilora Lake Healthcare Center has received a mix of reviews from families and friends of residents, but a predominant theme throughout these accounts is dissatisfaction with the level of care and communication provided by the facility. Many individuals report various incidents that raise serious concerns about both patient safety and the quality of care administered to their loved ones during their stay.

One family recounted a distressing experience involving their father, who fell while at Wilora Lake and suffered a head injury requiring an ER visit. Despite spending 20 days in rehabilitation, they noted that upon visiting their father multiple times, he was often found in soiled clothing due to dirty diapers not being changed in a timely manner. This lack of attentiveness became increasingly alarming when after his fall, blood remained on his clothing overnight. Additionally, they expressed frustration over the promised post-discharge rehabilitation services that never materialized despite numerous attempts to contact the center for follow-up—voicemail inboxes went unchecked and calls were left unanswered. Their overall impression left them feeling compelled to leave a negative review highlighting these significant oversights.

Another reviewer echoed similar sentiments regarding long-term residents at Wilora Lake, lamenting repeated incidents involving lost or damaged personal belongings. Items such as clothing, food items, and even money were reported missing or destroyed without accountability from the staff or leadership at the facility. The pain was further compounded when a cherished family portrait was discovered ripped apart—a loss deemed irrecoverable by the family. This incident underscored their growing mistrust toward the organization and prompted them to question how such negligence could occur within a healthcare setting.

The accounts continued with another individual voicing grave concerns for their mother who had entered Wilora Lake following a fractured hip but subsequently developed severe complications including bed sores and dehydration during her stay. Such significant health deteriorations raised red flags about the level of monitoring and care received by residents at this facility. Another reviewer emphasized an appalling experience where her aunt sat in soiled clothes for prolonged periods, reflecting an apparent disregard for resident dignity and comfort as well as inadequate support from staff members when assistance was requested.

While some guests reported minimal positive experiences within Wilora Lake’s framework—such as cleanliness in certain areas like dining halls—many felt overshadowed by concerning neglect observed during visits. One reviewer acknowledged some positive interactions with physical therapy staff but drew attention to inadequate responses from nursing staff related to pressure sores experienced by residents due to improper care protocols surrounding hygiene needs; this lack of urgency around serious medical issues added weight to their reluctance in recommending the center.

In stark contrast, another visitor noted that although there were aspects needing improvement—like cramped semi-private rooms—their mother-in-law’s general treatment seemed satisfactory overall compared to other horror stories presented here. Similarly mixed experiences highlight confusion about whether specific shifts in staffing culture might produce favorable outcomes or exacerbated issues consistently reported across different narratives aligned against poor communication strategies from management down through direct caretaking experiences.

Ultimately, frequent mentions of unresponsiveness among staff paired with disturbing patient care allegations contribute heavily toward a prevailing sentiment amongst reviewers: this facility may fall short of expectations when it comes down delivering compassionate healthcare adequate for those entrusted into its hands; thus prompting profound concern surrounding whether loved ones truly receive appropriate attention necessary for recovery and dignity in later years if exposed continuously under its roof without necessary reforms enacted soonest possible before any further reputation damage unfolds.

Pharmacies

• Walgreens (1.2 miles)
• Family Care Specialty Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• Chick-Fil-A (3 miles)
• Noda Bodega (3.7 miles)
• Common Market (3.9 miles)
• The Workman's Friend (3.9 miles)
• Divine Barrel Brewing (4 miles)
• Haberdish (4.3 miles)
• Hawthorne's NY Pizza & Bar (4.4 miles)

Physicians

• Paviol Dermatology (3.8 miles)
• Carolina Asthma & Allergy Center (3.8 miles)
• Cotswold Medical Clinic (3.8 miles)
• Perry Orthopedics & Sports Medicine (3.9 miles)
• Dermatologic Laser Center (4.3 miles)
• Center For Wellness (6.2 miles)
• Carolina Asthma & Allergy (6.4 miles)

Transportation

• Sugar Creek Station (3.9 miles)
• LYNX University City Boulevard Station (5.4 miles)
• LYNX UNC Charlotte - Main Station (6.6 miles)

Cafes

• Villanis Bakery (4 miles)
• Smelly Cat Cof (4.2 miles)
• Hex Coffee (5.6 miles)
• Panera Bread (6.3 miles)
• Jeni's Splendid Ice Creams (6.6 miles)
• Starbucks (6.6 miles)
• The Collective Cafe (6.8 miles)

Places of Worship

• St John's Baptist Church (4.5 miles)
• St Gabriels Catholic Church (4.6 miles)
• First Baptist Of Charlotte: Family Life Center (5.5 miles)
• Covenant Presbyterian Church (5.6 miles)
• Idlewild Baptist Church (5.8 miles)
• Carmel Baptist Church (6.8 miles)
• Sharon Baptist Church (8.2 miles)

Parks

• First Ward Park (5.4 miles)
• Fourth Ward Park (5.7 miles)
• Little Sugar Creek Greenway (5.9 miles)
• Romare Bearden Park (5.9 miles)
• Sedgefield Neighborhood Park (6.4 miles)