Wilora Lake Healthcare Center

6001 Wilora Lake Road, Charlotte, NC 28212

For more information about senior living options: (844) 490-3973

1.6 from 8 reviews
5 stars
0
4 stars
1
3 stars
0
2 stars
2
1 stars
5

Skilled Nursing Facility

Overall Review

Pros

  • pro The facility at Wilora Lake Healthcare Center was noted to be clean and well-maintained, with no unpleasant odors reported.
  • pro Some staff members, particularly in physical therapy, demonstrated helpfulness and friendliness during the clients' stays.
  • pro The dining hall was consistently observed to be neat and clean, with meals that clients enjoyed.
  • pro For certain residents, the care received was considered satisfactory despite some areas needing improvement.
  • pro Visitors appreciated the convenient location of the facility for family members living nearby.

Cons

  • pro The facility exhibited poor communication, with staff failing to respond to calls and voicemails, leaving families frustrated and uninformed about their loved ones' care.
  • pro Residents often experienced neglect, as evidenced by instances of dirty diapers not being changed and patients left in soiled clothing for extended periods.
  • pro Personal belongings, including clothing and cherished items, were frequently lost, damaged, or stolen without accountability from the facility's staff or management.
  • pro Several residents developed serious health issues while at the center, such as bed sores, severe infections, and dehydration due to inadequate care.
  • pro Many family members felt that staff were unhelpful and dismissive when questions about care were asked, causing discomfort and distrust in the facility.
  • pro The overall environment was described as outdated and poorly maintained, contributing to a negative perception of the care provided.
  • pro Despite some positive interactions with a few staff members, many reviews highlighted a lack of attention to patient needs and safety concerns.
  • pro One reviewer noted a significant concern regarding inadequate treatment for pressure sores caused by sitting in soiled clothing for too long.

Review

Wilora Lake Healthcare Center has received a mix of reviews from families and friends of residents, but a predominant theme throughout these accounts is dissatisfaction with the level of care and communication provided by the facility. Many individuals report various incidents that raise serious concerns about both patient safety and the quality of care administered to their loved ones during their stay.

One family recounted a distressing experience involving their father, who fell while at Wilora Lake and suffered a head injury requiring an ER visit. Despite spending 20 days in rehabilitation, they noted that upon visiting their father multiple times, he was often found in soiled clothing due to dirty diapers not being changed in a timely manner. This lack of attentiveness became increasingly alarming when after his fall, blood remained on his clothing overnight. Additionally, they expressed frustration over the promised post-discharge rehabilitation services that never materialized despite numerous attempts to contact the center for follow-up—voicemail inboxes went unchecked and calls were left unanswered. Their overall impression left them feeling compelled to leave a negative review highlighting these significant oversights.

Another reviewer echoed similar sentiments regarding long-term residents at Wilora Lake, lamenting repeated incidents involving lost or damaged personal belongings. Items such as clothing, food items, and even money were reported missing or destroyed without accountability from the staff or leadership at the facility. The pain was further compounded when a cherished family portrait was discovered ripped apart—a loss deemed irrecoverable by the family. This incident underscored their growing mistrust toward the organization and prompted them to question how such negligence could occur within a healthcare setting.

The accounts continued with another individual voicing grave concerns for their mother who had entered Wilora Lake following a fractured hip but subsequently developed severe complications including bed sores and dehydration during her stay. Such significant health deteriorations raised red flags about the level of monitoring and care received by residents at this facility. Another reviewer emphasized an appalling experience where her aunt sat in soiled clothes for prolonged periods, reflecting an apparent disregard for resident dignity and comfort as well as inadequate support from staff members when assistance was requested.

While some guests reported minimal positive experiences within Wilora Lake’s framework—such as cleanliness in certain areas like dining halls—many felt overshadowed by concerning neglect observed during visits. One reviewer acknowledged some positive interactions with physical therapy staff but drew attention to inadequate responses from nursing staff related to pressure sores experienced by residents due to improper care protocols surrounding hygiene needs; this lack of urgency around serious medical issues added weight to their reluctance in recommending the center.

In stark contrast, another visitor noted that although there were aspects needing improvement—like cramped semi-private rooms—their mother-in-law’s general treatment seemed satisfactory overall compared to other horror stories presented here. Similarly mixed experiences highlight confusion about whether specific shifts in staffing culture might produce favorable outcomes or exacerbated issues consistently reported across different narratives aligned against poor communication strategies from management down through direct caretaking experiences.

Ultimately, frequent mentions of unresponsiveness among staff paired with disturbing patient care allegations contribute heavily toward a prevailing sentiment amongst reviewers: this facility may fall short of expectations when it comes down delivering compassionate healthcare adequate for those entrusted into its hands; thus prompting profound concern surrounding whether loved ones truly receive appropriate attention necessary for recovery and dignity in later years if exposed continuously under its roof without necessary reforms enacted soonest possible before any further reputation damage unfolds.

Features

Housing

  • 70 resident community capacity 70 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (11 miles away) Charlotte Douglas International (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Wilora Lake Healthcare Center is an assisted living community located in Charlotte, NC. Our facility offers a wide range of amenities to ensure our residents feel comfortable and have access to everything they need.

For the convenience of our residents, we provide a beauty salon for hair and nail services, as well as cable or satellite TV in each room. We also offer community-operated transportation for outings and appointments, and have a computer center where residents can stay connected.

Our dining room provides restaurant-style meals prepared by our skilled culinary team, accommodating special dietary restrictions if needed. Residents can also enjoy their meals in the outdoor space or kitchenette provided.

To promote physical fitness and wellness, we have a fitness room and a wellness center available for use. In addition, our gaming room and small library offer opportunities for leisure activities and mental stimulation.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure residents receive proper care.

At Wilora Lake Healthcare Center, we prioritize the social well-being of our residents by offering various activities throughout the day. This includes planned day trips, resident-run activities, and scheduled daily activities organized by our staff.

In terms of nearby amenities, we are fortunate to have two cafes, eight pharmacies, five physicians' offices, eight restaurants, one transportation service, and two places of worship in close proximity to our community.

At Wilora Lake Healthcare Center in Charlotte, NC, we strive to create a nurturing environment that promotes independence while providing the necessary support for our residents' daily needs.

Nearby Places of Interest

Pharmacies

  • Walgreens (1.2 miles)
  • Family Care Specialty Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.2 miles)
  • CVS Pharmacy (3.3 miles)
  • Walgreens (3.6 miles)

Restaurants

  • Chick-Fil-A (3 miles)
  • Noda Bodega (3.7 miles)
  • Common Market (3.9 miles)
  • The Workman's Friend (3.9 miles)
  • Divine Barrel Brewing (4 miles)
  • Haberdish (4.3 miles)
  • Hawthorne's NY Pizza & Bar (4.4 miles)

Physicians

  • Paviol Dermatology (3.8 miles)
  • Carolina Asthma & Allergy Center (3.8 miles)
  • Cotswold Medical Clinic (3.8 miles)
  • Perry Orthopedics & Sports Medicine (3.9 miles)
  • Dermatologic Laser Center (4.3 miles)
  • Center For Wellness (6.2 miles)
  • Carolina Asthma & Allergy (6.4 miles)

Transportation

  • Sugar Creek Station (3.9 miles)
  • LYNX University City Boulevard Station (5.4 miles)
  • LYNX UNC Charlotte - Main Station (6.6 miles)

Cafes

  • Villanis Bakery (4 miles)
  • Smelly Cat Cof (4.2 miles)
  • Hex Coffee (5.6 miles)
  • Panera Bread (6.3 miles)
  • Jeni's Splendid Ice Creams (6.6 miles)
  • Starbucks (6.6 miles)
  • The Collective Cafe (6.8 miles)

Places of Worship

  • St John's Baptist Church (4.5 miles)
  • St Gabriels Catholic Church (4.6 miles)
  • First Baptist Of Charlotte: Family Life Center (5.5 miles)
  • Covenant Presbyterian Church (5.6 miles)
  • Idlewild Baptist Church (5.8 miles)
  • Carmel Baptist Church (6.8 miles)
  • Sharon Baptist Church (8.2 miles)

Parks

  • First Ward Park (5.4 miles)
  • Fourth Ward Park (5.7 miles)
  • Little Sugar Creek Greenway (5.9 miles)
  • Romare Bearden Park (5.9 miles)
  • Sedgefield Neighborhood Park (6.4 miles)

Frequently Asked Questions

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Nearby Communities

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