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Novant Health Presbyterian Medical Center - SNU in Charlotte, NC

Novant Health Presbyterian Medical Center - SNU is a nursing home community in Charlotte, NC.

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Novant Health Presbyterian Medical Center - SNU in Charlotte, NC

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  • Interior

    A spacious lobby featuring decorative flooring and natural light from a skylight.

  • Decor

    Colorful bathroom signage in a public space, featuring playful graphics and messages.

  • Building

    A view of a large hotel building surrounded by trees and a clear sky.

  • Architecture

    A view from a window showcasing urban architecture and a clear blue sky.

  • Trees

    The entrance to a building with traffic cones indicating a lane restriction.

  • Landscaping

    A view of a vibrant urban landscape featuring greenery and a glimpse of the city skyline in the background.

  • Lighting

    A modern lobby featuring sleek furniture and creative lighting designs.

  • Outdoor

    A view of a multi-story building with a canopy entrance and bare trees in the foreground under a clear blue sky.

  • Healthcare

    The entrance to the Newport Health parking garage in Philadelphia.

200 Hawthorne Lane, Charlotte, NC 28207

For more information about senior living options: (866) 208-4318

3.1 from 120 reviews
5 stars
56
4 stars
6
3 stars
3
2 stars
9
1 stars
46

Overall Review of Novant Health Presbyterian Medical Center - SNU

common 4 reviews mention this

Food and café quality varies

Food and café experiences are mixed, with some praising it and others calling it inadequate.

Several reviewers mention positive food touches, including praise for cafe service and better-tasting meals. Others complain about the cafeteria, describing it as useless or poorly run, especially at night. Some reviews describe the community as having hospitality around meals, while at least one calls the food a downside compared with the rest of the stay.

caveat 3 reviews mention this

Phone and updates can lag

Getting answers by phone can be frustratingly slow or unsuccessful.

Some reviewers report long waits on hold and difficulty reaching staff for updates. One person describes repeatedly being on hold for extended periods while trying to learn how a family member was doing. Another highlights trouble reaching the main line and notes unreliable connection behavior during calls.

caveat 4 reviews mention this

Cleanliness and maintenance show gaps

Cleanliness impressions differ, ranging from very clean to dirty facilities.

A few reviewers describe the building and rooms as clean and well kept, including comments on an overall fresh environment. Others report problems, including filthy conditions, dirty bathrooms that were not promptly cleaned, and complaints about parts of the facility needing updating. Overall, cleanliness seems inconsistent across experiences.

caveat 2 reviews mention this

Privacy concerns come up

Some reviewers raise serious privacy concerns during care.

At least one reviewer alleges HIPAA-related privacy violations during their time at the facility. Another describes medical information and exposure in shared or high-visibility areas while waiting, calling it uncomfortable and violating privacy expectations. These complaints focus on visibility of patient details rather than treatment quality itself.

common 10 reviews mention this

Staff kindness shows up often

Many reviewers describe staff members as attentive, kind, and compassionate.

Across multiple experiences, reviewers praise staff for responsiveness, gentleness, and clear communication, often thanking nurses, CNAs, and providers by role. Several comments describe feeling seen as a person rather than treated as “just another patient,” including in high-stress situations like the ER, maternity, and post-procedure recovery. At the same time, other reviews include sharply negative accounts, so kindness appears to depend on unit and circumstances.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 12 resident community capacity 12 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charlotte Douglas International (7 miles away) Charlotte Douglas International (7 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Places of Worship

  • St John's Baptist Church (0.1 miles)
  • First Baptist Of Charlotte: Family Life Center (1.1 miles)
  • Covenant Presbyterian Church (1.1 miles)
  • St Gabriels Catholic Church (3 miles)
  • Sharon Baptist Church (6 miles)
  • Carmel Baptist Church (7.9 miles)

Restaurants

  • Hawthorne's NY Pizza & Bar (0.3 miles)
  • Common Market (0.8 miles)
  • White Duck Taco Shop (0.8 miles)
  • The Workman's Friend (0.9 miles)
  • Local Loaf (1.3 miles)
  • JINYA Ramen Bar (1.6 miles)
  • Graham St Pub & Patio (1.9 miles)

Physicians

  • Dermatologic Laser Center (0.5 miles)
  • Carolina Asthma & Allergy Center (0.9 miles)
  • Paviol Dermatology (0.9 miles)
  • Perry Orthopedics & Sports Medicine (1.2 miles)
  • Cotswold Medical Clinic (2.7 miles)
  • OrthoCarolina South Park (3.9 miles)
  • Novant Health Imaging Southpark (4.4 miles)

Cafes

  • Villanis Bakery (0.6 miles)
  • Jeni's Splendid Ice Creams (2.1 miles)
  • Hex Coffee (2.5 miles)
  • Smelly Cat Cof (2.7 miles)
  • Starbucks (4.6 miles)
  • Starbucks (6.9 miles)
  • Panera Bread (7 miles)

Parks

  • First Ward Park (1.3 miles)
  • Little Sugar Creek Greenway (1.4 miles)
  • Fourth Ward Park (1.7 miles)
  • Romare Bearden Park (1.7 miles)
  • Sedgefield Neighborhood Park (2.1 miles)

Pharmacies

  • CVS Pharmacy (2.2 miles)
  • CVS Pharmacy (3.3 miles)
  • Family Care Specialty Pharmacy (3.5 miles)
  • Walgreens (4.1 miles)
  • CVS Pharmacy (4.3 miles)
  • Walgreens (4.5 miles)
  • Walgreens (5.1 miles)

Transportation

  • Sugar Creek Station (3.3 miles)
  • LYNX University City Boulevard Station (6.3 miles)
  • Roush Air (6.4 miles)
  • Concourse D (6.6 miles)
  • Concourse E (6.6 miles)
  • Runway (6.7 miles)
  • American Express Centurion Lounge (6.7 miles)

Theaters

  • AMC Carolina Pavilion 22 (7.7 miles)

Frequently Asked Questions

Where is Novant Health Presbyterian Medical Center - SNU?
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