Novant Health Presbyterian Medical Center - SNU in Charlotte, NC
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200 Hawthorne Lane, Charlotte, NC 28207
For more information about senior living options: (844) 490-3973
The staff at Novant Health Presbyterian Medical Center were attentive, knowledgeable, and compassionate from the ER through discharge. The nurses, the anesthesiologist, and the surgeon were amazing pre- and post-operatively during the appendectomy. The CNAs and nurses on the 3rd floor created a very positive stay for the patient. The hospital was easy to reach, clean, and staffed by professional, caring people. The labor and delivery team were exceptional - attentive, compassionate, and highly skilled. The lactation team provided tremendous support to new mothers. The doctors and nurses delivered excellent care, and the facility was consistently clean.
They were mistreated by ER staff from the moment they arrived. Police questioned them repeatedly and followed them around while they waited to be seen. The blood-draw room was dirty, chaotic, and staff even shoved them aside. They were labeled as drug seekers and had allergies incorrectly listed to avoid prescribing needed meds. Staff were rude, condescending, and failed to listen or treat them with dignity. They experienced long delays with little to no care, sometimes without a nurse or doctor for hours. Privacy and HIPAA concerns arose, including exposure of patients in hallways. Billing and insurance issues included unexpected charges and poor communication.Novant Health Presbyterian Medical Center - SNU is best suited for families facing serious, procedure-driven care where high-skill surgical, neurovascular, and obstetric teams can deliver decisive results. The strongest case rests on the units that perform complex interventions, including operating rooms, interventional radiology, neurovascular care, and maternity services. When staffed with experienced clinicians and cohesive leadership, the hospital can provide clean, modern facilities and focused attention during critical windows. For seniors or families anticipating planned procedures or urgent care, the center can meet those needs, but only when the specific unit is operating with dependable staffing and effective management.
Still, there is a clear signal to consider alternatives for anyone prioritizing consistently attentive bedside care, privacy, and streamlined administrative support. Across the feedback, repeated concerns cluster around long waits, care delivered in hallways or crowded settings, uneven bedside attention, and disruptive communication. Reports of rude or dismissive behavior, limited privacy, and inconsistent discharge planning further underscore a pattern of variability. In emergencies, experiences range from prompt, competent care to prolonged waits with uncertain timelines. Billing and scheduling friction also recur, suggesting systemic gaps that compromise reliability.
On balance, the center's strongest services and teams can offset some drawbacks, but not all. Several reviews highlight outstanding maternity care - including compassionate nurses, knowledgeable staff, and supportive lactation and postnatal teams - along with high-quality operative care. When the care pathway flows smoothly, patients describe competent clinicians, clean environments, and outcomes that reinforce trust in the facility for serious interventions. Interventional radiology and vascular cardiology teams receive particular praise from reviewers who benefited from those services, illustrating what the hospital can deliver at its best.
However, the negatives can be jarring enough to derail confidence, especially for seniors or families managing ongoing health needs. Inconsistency in bedside nursing, slow responses to calls, and brief or interrupted caregiver attention can hinder recovery and safety. Privacy concerns, HIPAA worries voiced by patients, and experiences of chaotic discharge processes add up to a perception of care that is uneven. Administrative dysfunction - whether around scheduling, notes, or billing - can convert a necessary hospital stay into a frustrating, exhausting ordeal. For a senior facing frailty or cognitive challenges, these gaps may be decisive.
Before choosing, unit-level diligence is essential. For those prioritizing obstetrics, neurosurgery, or high-stakes surgery, demand explicit confirmation of teams involved, current staffing ratios, and recent unit performance. Probe discharge planning, room privacy, and the availability of private post-op spaces. Request access to patient advocacy and risk-management contacts, and ask how complaints are resolved when they arise. Given the mixed signals, families may also consider pairing this hospital with a trusted alternative for routine or follow-up care, ensuring a plan for continuity if a unit shows weakness. The evidence points to real capability here, but only when the right team is in place.
In practical terms, the verdict is straightforward: the hospital can be an excellent option for high-skill services and standout maternity experiences, but success hinges on unit-level performance and staffing consistency. For families where reliable bedside care, privacy, and frictionless administration matter most, it is prudent to have backup options and to pursue proactive, written confirmations with concrete point people. The center's strengths are real, and when those strengths are in play, outcomes can be outstanding. The prudent decision is to target the high-performing teams, corroborate with current patient feedback, and plan a care pathway that builds in safeguards and alternatives as needed.
12 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Novant Health Presbyterian Medical Center - SNU in Charlotte, NC is an assisted living community that provides a range of amenities and care services to meet the needs of its residents. The community offers a dining room where residents can enjoy nutritious meals prepared by the staff. The apartments are fully furnished, ensuring a comfortable and convenient living environment for each resident.
Residents have access to a garden and outdoor space where they can relax and enjoy nature. Housekeeping services are provided to maintain a clean and tidy living environment. Move-in coordination is available to assist new residents with the transition process.
Telephone and Wi-Fi/high-speed internet services are provided, allowing residents to stay connected with their loved ones and access online resources.
The community offers assistance with activities of daily living such as bathing, dressing, and transfers. Diabetes diet management is available for those who require it, ensuring proper nutrition for individuals with specific dietary needs. The staff also assists with medication management, helping residents take their medications as prescribed.
Scheduled daily activities are offered to provide socialization opportunities and keep residents engaged and entertained.
Novant Health Presbyterian Medical Center - SNU is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options. This allows residents to easily access these facilities for additional services or recreational purposes.
Overall, Novant Health Presbyterian Medical Center - SNU provides a comprehensive range of amenities and care services in a supportive environment to enhance the quality of life for its residents.
Novant Health Presbyterian Medical Center - SNU is located at 200 Hawthorne Lane, Charlotte, NC 28207 in Mecklenburg County, North Carolina
Novant Health Presbyterian Medical Center - SNU on seniors.fyi includes 10 photos including images showing building, urban, interior, landscaping, architecture, outdoor, parking, lobby, and more.
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