Maxim Healthcare in Charlotte, NC

Pros

• Maxim has a great team to work with.
• Clarence Stowers provides outstanding leadership and guidance.
• Maxim Charlotte has been amazing and the staff have been amazing.
• The care, support, and commitment at Maxim are amazing.
• Eva, Ashleigh, Mindy, and Kendall are the best.
• The nurses and managers are awesome and truly care about patients.
• The team demonstrates open communication and hard work to fill nursing hours quickly.
• Maxim is a great company to work for with supportive staff.
• Clarence is an excellent, helpful supervisor who answers questions and checks in with staff and clients.
• Maxim is wonderful; Clarence is amazing; their knowledge and professionalism are exceptional.
• Maxim provides thorough, personal training and superior experiences; employees are receptive and timely.
• The scheduling flexibility enables great work-life balance.

Cons

• Maxim is criticized for disorganization that leaves clients without nurses.
• Some staff are described as rude and lazy, pretending a loved one will be well cared for.
• Beth and Madeline are singled out as rude and unprofessional.
• The Maxim Charlotte office is accused of disrespect, disregard, poor structure, ineffective communication, and lack of accountability.
• The company is described by some as the worst nursing company ever, with rude office staff.
• There are reports of pay problems, including orientation pay as low as $10/hour and weeks of unpaid work.
• Some reviews claim nurses' time and labor are not respected, with ongoing payroll issues.
• A reviewer alleges negligent care that led to a family member's death.
• Recruiters are described as rude and unprofessional.

Review

This Maxim Healthcare community in Charlotte is best suited for families seeking highly personalized pediatric home-care staffing backed by hands-on leadership and a caregiver-first culture. The office consistently earns praise for nurses and coordinators who show genuine commitment to clients, with strong, attentive supervision from Clarence Stowers described as a centerpiece of reliable guidance. Families pursuing rapid onboarding and steady placement - especially for complex or evolving pediatric needs - will find a support network that prioritizes care continuity and open communication. The arrangement works particularly well for families who value matching a nurse to the child's specific needs and who appreciate flexible scheduling that accommodates busy family life.

Those considering alternatives should note several red flags that recur in the reviews. Prospective families or nurses who require unwavering payroll reliability and flawless administrative execution may want to compare options, as some accounts describe delayed or missing payments, and inconsistent or disorganized office processes. A few reviewers report rude or unhelpful interactions with certain staff, and there are cautions about mismatches between requested service areas and actual case assignments. For families located outside Charlotte or those needing highly centralized, predictable systems, exploring other agencies with a more established Charlotte presence could reduce friction and risk.

The strongest positives - quick onboarding, prompt placement, and a culture of responsive leadership - help offset meaningful downsides. When Maxim gets a client-nurse match right, the benefits are tangible: caregivers who are considerate, skilled, and communicative; an office team that responds to questions; and a workflow that honors family priorities and scheduling needs. The praise for Clarence Stowers and other coordinators underscores the value of approachable, accountable leadership in navigating complex care scenarios. In practice, these strengths translate into reliable day-to-day care and a sense that the family's needs are understood and prioritized.

Yet the cons cannot be ignored. Payroll issues, especially around orientation pay and delayed reimbursements, create financial and logistical strain that undermines otherwise positive experiences. Organizational friction - miscommunications, case assignments that don't align with stated geographic limits, and uneven follow-through - can erode trust over time. There are also accounts of significant dissatisfaction from clients who feel staffing is insufficient or inconsistent, including claims of staff being poorly trained or not present for crucial shifts. While widespread, these concerns tend to cluster where staffing and administrative pipelines falter, highlighting the risk of service gaps in a crisis or when a client depends on high-frequency visits.

For families evaluating care plans, concrete steps are essential. Confirm who the primary point of contact will be, and request visibility into the exact match process for a child's needs. Ask for a clear pay timeline and the steps taken to rectify discrepancies, and insist on reliable scheduling with backup coverage when a nurse is unavailable. Seek reassurance about travel expectations so assignments stay within reasonable distances, and verify that background checks and ongoing training meet robust standards. If possible, secure a named supervisor who will monitor the case and respond promptly to concerns, as leadership quality appears to be a decisive factor in overall satisfaction.

In sum, Maxim Charlotte stands out for families who prize devoted staff, strong leadership, and flexible, child-centered care when the team is well-matched and operations run smoothly. The combination of top-tier nurse support, effective open communication, and a culture of appreciation can deliver excellent outcomes for pediatric home care. However, the experience hinges on administrative reliability and consistent staffing. If payroll stability, predictable scheduling, and rigorous organizational discipline are non-negotiable, other local agencies with comparable clinical strengths but steadier operations may be the wiser path. For families willing to vet the nuances and insist on solid oversight, Maxim Charlotte remains a compelling option worth pursuing.

This part of Charlotte, North Carolina, offers a diverse range of amenities and services that cater to a variety of interests and needs. With several places of worship nearby, including Covenant Presbyterian Church and St John's Baptist Church, residents have access to spiritual support and community engagement. Additionally, the area features beautiful parks such as Little Sugar Creek Greenway and First Ward Park, providing opportunities for outdoor recreation and relaxation. A multitude of dining options like Hawthorne's NY Pizza & Bar and JINYA Ramen Bar offer culinary delights, while nearby cafes like Villanis Bakery provide cozy spots for socializing. Medical care is easily accessible with practices like Dermatologic Laser Center and Cotswold Medical Clinic in close proximity. The area also boasts convenient transportation options such as Sugar Creek Station for easy travel. Overall, this part of Charlotte offers a well-rounded environment for senior living with a blend of cultural, recreational, medical, and transportation resources at hand.

Places of Worship

• Covenant Presbyterian Church (0.5 miles)
• St John's Baptist Church (0.7 miles)
• First Baptist Of Charlotte: Family Life Center (0.7 miles)
• St Gabriels Catholic Church (3.2 miles)
• Sharon Baptist Church (5.8 miles)
• Carmel Baptist Church (8.2 miles)

Parks

• Little Sugar Creek Greenway (0.8 miles)
• First Ward Park (1.2 miles)
• Romare Bearden Park (1.3 miles)
• Fourth Ward Park (1.5 miles)
• Sedgefield Neighborhood Park (1.5 miles)

Restaurants

• Hawthorne's NY Pizza & Bar (0.9 miles)
• White Duck Taco Shop (1 miles)
• JINYA Ramen Bar (1.1 miles)
• Local Loaf (1.2 miles)
• Wooden Robot Brewery (1.3 miles)
• Common Market (1.5 miles)
• The Workman's Friend (1.5 miles)

Physicians

• Dermatologic Laser Center (1 miles)
• Carolina Asthma & Allergy Center (1.4 miles)
• Paviol Dermatology (1.5 miles)
• Perry Orthopedics & Sports Medicine (1.6 miles)
• Cotswold Medical Clinic (3 miles)
• OrthoCarolina South Park (3.7 miles)
• Novant Health Imaging Southpark (4.3 miles)

Cafes

• Villanis Bakery (1.2 miles)
• Jeni's Splendid Ice Creams (1.4 miles)
• Hex Coffee (2.6 miles)
• Smelly Cat Cof (3.1 miles)
• Starbucks (4.4 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.4 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Family Care Specialty Pharmacy (4.1 miles)
• Walgreens (5.8 miles)

Transportation

• Sugar Creek Station (3.8 miles)
• Roush Air (5.8 miles)
• Concourse D (5.9 miles)
• Concourse E (6 miles)
• Runway (6 miles)
• American Express Centurion Lounge (6 miles)
• Concourse C (6.1 miles)

Theaters

• AMC Carolina Pavilion 22 (7.4 miles)