Maxim Healthcare

Pros

• Maxim Healthcare is praised for having a great team and outstanding leadership.
• Clarence Stowers is recognized for outstanding leadership and guidance that support clients and staff.
• Maxim Charlotte is described as amazing, with nurses and staff delivering exceptional care, support, and commitment.
• The nurses and managers at Maxim are awesome and genuinely care about patients, delivering outstanding care and service.
• Maxim provides quick onboarding, placement, and stable nursing hours with open communication and behind-the-scenes hard work.
• Olivia and the client coordination team are praised for being wonderful and supportive.
• Maxim is a great place to work, with caring, professional staff and helpful leadership.
• Maxim is built on strong values, open communication, and a compassionate workplace, with flexible scheduling for family time.
• Clarence Stowers is repeatedly praised as a dedicated, responsive supervisor who supports employees and families.
• The Charlotte branch staff are appreciated and recognized for their hard work, including Employee of the Month honors.

Cons

• Only work here if you enjoy working for free.
• Orientation pays only $10 per hour.
• One reviewer wouldn't recommend Maxim, citing payment delays and that they hadn't been paid after orientation.
• They were offered cases far outside the distance they were willing to travel.
• This disorganization is cited as why many clients go without nurses.
• Some staff are rude and lazy, with Beth and Madeline described as rude and unprofessional.
• The recruiter Robbie/Roddie is rude, unprofessional, and lacks phone etiquette.
• A reviewer warned that Maxim might not respect nurses' time and labor.

Review

Maxim Healthcare's Charlotte team comes through in many ways as a trusted partner for families and a supportive workplace for caregivers. Across multiple reflections, families describe a consistent sense of care, reliability, and commitment from the team that serves their loved ones. One family notes their son's journey from NICU graduate to preschooler, highlighting the unwavering care from Maxim Charlotte since January 2022. The praise extends beyond the clinical care itself to the people who coordinate, schedule, and backfill nursing hours, underscoring a holistic sense of continuity and dedication that makes the experience for families feel stable and hopeful.

Central to that positive picture is the leadership and personal attention from Clarence Stowers, a supervisor repeatedly mentioned as a standout. Reviewers describe him as an outstanding leader who provides guidance and is deeply invested in the well-being of both clients and staff. Phrases like "the best QP ever" and "compassion, dedication, and willingness to assist families" recur, painting a portrait of a supervisor who is approachable, responsive, and thoughtful - even stepping in when needed to ensure that families' needs are met. Several comments frame Clarence as the personification of the supportive, communicative leadership that makes Maxim feel like a trusted partner rather than just a service provider.

The people who deliver direct care earn high praise as well. A recurring thread across reviews is the excellence of the direct care team - nurses and staff like Eva, Ashleigh, Mindy, and Kendall - who are described as the best possible matches for families. The care teams are praised not only for clinical competence but for the genuine care shown in daily interactions. Families repeatedly acknowledge the nurses and managers as "awesome" and "caring," noting that the level of attention, responsiveness, and personal connection translates into meaningful, reliable support for both clients and their families.

Beyond the individuals, reviewers consistently applaud the organizational culture that Maxim Charlotte fosters. Onboarding and placement are described as quick and smooth, providing stability for families who depend on consistent nursing hours. Open communication and behind-the-scenes hard work to fulfill nursing assignments quickly are highlighted as critical strengths. The company's client coordinators - Olivia is singled out by one reviewer for being especially helpful - are portrayed as supportive partners in navigating family crises, scheduling, and the complexities that arise when coordinating care for a child with special needs. The overall sentiment is that the team values families, communicates openly, and builds a trustworthy and compassionate workplace.

Not all feedback is uniformly positive, and several reviews raise concerns about operational gaps. A number of reviewers report significant payment and administrative issues, including lengthy onboarding periods with delayed or disputed payments for orientation. One reviewer describes being promised payment that never arrived and encountering a sequence of "technical issue" and "human error" explanations that ultimately left the person feeling neglected and uncertain about compensation. There are also mentions of misunderstandings around travel expectations and case assignments, with caregivers sometimes being offered cases outside the distance they stated they were willing to travel, leading to frustration and questions about fairness and accountability.

Additional critiques focus on communication and staffing reliability. Some reviewers point to rude or unprofessional interactions with specific staff members, including allegations about recruiters with poor phone etiquette and client coordinators who disengage after an initial contact. There are also cautions about the experience of meet-and-greets, full-time scheduling, and reimbursement processes for required items like TB tests. Taken together, these concerns illustrate opportunities for Maxim to sharpen its processes around payroll, case placement, and consistent, respectful communication across all levels of the organization.

Despite these challenges, the overarching impression remains: Maxim is a company many people choose because of its strengths in leadership, patient-centered care, and a strong, caring culture. Several reviewers compare Maxim favorably to other agencies in the disabilities services space, citing thorough training, efficient onboarding, and a responsive, supportive environment as key differentiators. The appreciation for leadership, particularly Clarence Stowers, is a common thread - people feel seen, supported, and respected in their roles, which in turn translates into the high-quality care they provide to clients.

For prospective staff or families evaluating Maxim, the message is nuanced. The Charlotte team is lauded for its dedication, reliable care, and the compassionate leadership that keeps families in the loop and feel cared for. At the same time, several reviewers urge caution about payroll practices, timely compensation, and consistent communication from recruiters and managers. The stories suggest that Maxim has a solid foundation of values and a proven track record of excellent care, with real, actionable opportunities for improvement in administrative and payroll processes. Overall, Maxim stands out as a company with meaningful strengths in people and care, while also highlighting clear areas to address to further earn the unwavering trust of its staff and the families they serve.

This part of Charlotte, North Carolina, offers a diverse range of amenities and services that cater to a variety of interests and needs. With several places of worship nearby, including Covenant Presbyterian Church and St John's Baptist Church, residents have access to spiritual support and community engagement. Additionally, the area features beautiful parks such as Little Sugar Creek Greenway and First Ward Park, providing opportunities for outdoor recreation and relaxation. A multitude of dining options like Hawthorne's NY Pizza & Bar and JINYA Ramen Bar offer culinary delights, while nearby cafes like Villanis Bakery provide cozy spots for socializing. Medical care is easily accessible with practices like Dermatologic Laser Center and Cotswold Medical Clinic in close proximity. The area also boasts convenient transportation options such as Sugar Creek Station for easy travel. Overall, this part of Charlotte offers a well-rounded environment for senior living with a blend of cultural, recreational, medical, and transportation resources at hand.

Places of Worship

• Covenant Presbyterian Church (0.5 miles)
• St John's Baptist Church (0.7 miles)
• First Baptist Of Charlotte: Family Life Center (0.7 miles)
• St Gabriels Catholic Church (3.2 miles)
• Sharon Baptist Church (5.8 miles)
• Carmel Baptist Church (8.2 miles)

Parks

• Little Sugar Creek Greenway (0.8 miles)
• First Ward Park (1.2 miles)
• Romare Bearden Park (1.3 miles)
• Fourth Ward Park (1.5 miles)
• Sedgefield Neighborhood Park (1.5 miles)

Restaurants

• Hawthorne's NY Pizza & Bar (0.9 miles)
• White Duck Taco Shop (1 miles)
• JINYA Ramen Bar (1.1 miles)
• Local Loaf (1.2 miles)
• Wooden Robot Brewery (1.3 miles)
• Common Market (1.5 miles)
• The Workman's Friend (1.5 miles)

Physicians

• Dermatologic Laser Center (1 miles)
• Carolina Asthma & Allergy Center (1.4 miles)
• Paviol Dermatology (1.5 miles)
• Perry Orthopedics & Sports Medicine (1.6 miles)
• Cotswold Medical Clinic (3 miles)
• OrthoCarolina South Park (3.7 miles)
• Novant Health Imaging Southpark (4.3 miles)

Cafes

• Villanis Bakery (1.2 miles)
• Jeni's Splendid Ice Creams (1.4 miles)
• Hex Coffee (2.6 miles)
• Smelly Cat Cof (3.1 miles)
• Starbucks (4.4 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.4 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Family Care Specialty Pharmacy (4.1 miles)
• Walgreens (5.8 miles)

Transportation

• Sugar Creek Station (3.8 miles)
• Roush Air (5.8 miles)
• Concourse D (5.9 miles)
• Concourse E (6 miles)
• Runway (6 miles)
• American Express Centurion Lounge (6 miles)
• Concourse C (6.1 miles)

Theaters

• AMC Carolina Pavilion 22 (7.4 miles)