Hunter Woods Nursing And Rehab
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620 Tom Hunter Road, Charlotte, NC 28213
For more information about senior living options: (844) 490-3973
The staff were described as extremely helpful, understanding, and compassionate, with special thanks to Candace and Sharon. Major improvements with new managers and nursing staff were noted, and the facility was described as a real pleasure to work with, with pleasant staff and residents and a great atmosphere. Everyone was described as very pleasant and knowledgeable about the care, and the building looks very clean for an older building. Brittney provides spa days every other week, and the new Director Ty is credited with noticeable positive changes; visits were great and the aunt was happy. The physical therapy team was described as kind and professional, with the facility taking patients when many places didn't and the staff doing their best, leading to an impression of receiving professional care. The overall impression from at least one review is that the facility is nice and clean.
They describe the staff as rude and unprofessional. They report a revolving door of staff, making it hard to establish trust. They say the social worker was unavailable during regular hours for weeks and emails went unanswered. They claim there was no proper discharge planning or help arranging outside care. They allege the business office threatened eviction due to insurance paperwork issues. They report residents using illegal drugs and alcohol on the premises, with management saying they can't act unless they see it. They say outside providers faced difficulty reaching medical staff and getting timely updates. They describe the facility as dirty and unsafe, with urine and mold odors, outdated rooms, no bed rails, residents left in wet diapers for hours, and staff on their phones instead of attending to residents.Hunter Woods emerges from these accounts as a facility of stark contrasts. On one hand, there are vivid testimonials of warmth, care, and small, meaningful moments that made a difference for residents and their families. On the other hand, a substantial thread runs through the reviews of disorganization, safety concerns, and communication gaps that left many feeling anxious, unsupported, or neglected. The fabric of experience at Hunter Woods, as described by residents, families, and former staff, combines moments of genuine compassion with episodes that raised serious questions about management, accountability, and the quality of everyday care.
Several reviews highlight genuinely positive interactions with staff, suggesting that when individual caregivers connected with residents, the care could be attentive and heartfelt. For example, one set of comments praises the women who worked there as helpful, understanding, and compassionate, with specific gratitude directed toward named staffers who seemed to go above and beyond in difficult circumstances. In particular, there are stories of small but important acts - someone taking time to help a resident with personal grooming, spa-like touches, and the sense that a director or certain nurses were making constructive changes. Families spoke warmly of improvements under new leadership in some cases, and a few residents and family members explicitly thanked staff for making visits more comfortable or for facilitating recovery and rehabilitation, including rehab staff who were described as professional and patient-focused. These positive notes are interwoven with praise for individuals like Candace, Sharon, Brittney, and Ty, who appeared to have earned trust and appreciation from patients and families.
Yet alongside these affirmations, there are persistent concerns about consistency and communication that permeate many of the narratives. The facility is described as having a revolving door of employees, which disrupted the ability to build trust and maintain continuity of care. The social worker, in several accounts, was unavailable for weeks during traditional hours, and responses to emails were routinely slow or nonexistent. Families reported a lack of proactive discharge planning and little help when it came to arranging outside services such as home health, occupational therapy, or physical therapy. There were serious assertions about the business office's approach to paperwork and insurance, including experiences where families felt threatened with eviction due to administrative delays or failures beyond their control. The overarching theme is a caregiving staff that, at times, felt fragmented and difficult to rely upon for dependable information and planning.
Financial and regulatory turbulence adds another layer of anxiety to the picture. Multiple reviews reference a period of financial strain and organizational upheaval, including an explicit note that the facility filed for Chapter 11 bankruptcy around June 2024 and that this turmoil had real-world consequences for residents and their families. Allegations of payment-related threats, such as eviction notices connected to insurance paperwork failures, paint a picture of a facility juggling profitability pressures with patient care. Some narrative threads describe management responses that were not timely or effective, heightening a sense of instability at a moment when families needed reassurance and clear guidance about next steps in care and coverage.
Safety and quality concerns surface with alarming regularity in several accounts. There are allegations of residents using illegal drugs and consuming alcohol on the premises, with management reportedly responding by saying they could not intervene unless the activity was observed directly. This line of reasoning - "if we don't see it, we can't do anything" - strikes many readers as insufficient to protect vulnerable residents and seems to reflect broader gaps in oversight and enforcement. Compounding this are reports of poor coordination with outside medical providers and delays in crucial updates, such as weekly blood work and other discharge-related laboratory information. The anxiety about safety is intensified by accounts of inconsistent medical contact and the sense that urgent or important medical information did not travel quickly enough to families or involved clinicians.
Conditions on the ground - physical and environmental aspects - are another source of intense reaction. Several accounts describe a facility that smells strongly of urine, with moldy or stale odors coloring the atmosphere. Rooms are described as outdated, and basic safety features - such as rails on beds to prevent falls - were missing in some cases. Shared bathrooms are cited as unclean, with residents left in soiled conditions for extended periods, and staff reportedly distracted or occupied with personal phone use rather than direct resident care. The combination of odor, cleanliness concerns, and a perception of neglect in basic daily tasks - bathing, changing, or assisting with toileting - paints a troubling picture of the day-to-day lived environment for some residents.
Amid these conflicting stories, there are persistent notes about improvement and some genuine progress under new leadership in certain reports. A number of reviewers acknowledge that after changes in management and nursing staff, the atmosphere could become more pleasant and the care more competent. There are mentions of a more welcoming environment, better communication with families, and a sense that staff and residents were more content. These improvements are not universal, however, and they sit alongside the many critical accounts, suggesting that progress may be uneven or isolated to particular shifts, teams, or individuals rather than built into a consistent, facility-wide standard.
Taken together, the collection of impressions about Hunter Woods shows a facility at a crossroads. There are voices of deep appreciation for caregivers who showed empathy and competence, and there are equally loud voices of concern about consistency, safety, and administrative efficiency. Families and residents describe a spectrum - from moments of meaningful, patient-centered care and genuine kindness to experiences of neglect, miscommunication, and administrative anxieties that complicated the care journey. The consistent thread is the need for stronger, more reliable systems: steadier staffing, clearer and faster communication with families, robust safety and discharge planning, and more proactive management of quality concerns. For anyone considering care there, these reviews underscore the importance of diligent oversight, direct daily engagement with the resident's care team, and a careful, ongoing assessment of whether the facility's current operations truly align with the needs and safety of their loved ones.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hunter Woods Nursing and Rehab is a premier assisted living community located in Charlotte, NC. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our spacious and fully furnished apartments provide a cozy and comfortable living space for our residents. Each apartment comes with a private bathroom and can be personalized with their own belongings. Our community also features beautiful outdoor spaces and gardens where residents can enjoy some fresh air and relaxation.
For their convenience, our residents have access to various amenities such as a beauty salon, gaming room, small library, fitness room, and a computer center with Wi-Fi/high-speed internet. They can also take advantage of our community-operated transportation services for non-medical needs or scheduled transportation to doctors' appointments.
At Hunter Woods Nursing and Rehab, we prioritize the health and wellness of our residents. Our caring staff is available round-the-clock to provide assistance with activities of daily living, such as bathing, dressing, transfers, and meal preparation. We also offer medication management services to ensure that each resident receives their required medications on time. Additionally, we have special dietary programs for those with diabetes or specific dietary restrictions.
Our vibrant community encourages an active lifestyle through various planned activities and programs. Residents can participate in fitness programs, planned day trips, resident-run activities, and scheduled daily activities. We also offer concierge services to cater to their individual needs.
Located conveniently near cafes, pharmacies, physicians' offices, restaurants, and transportation options, our residents have easy access to nearby amenities for their everyday needs.
At Hunter Woods Nursing and Rehab in Charlotte, NC, we strive to create a warm and welcoming environment where our residents feel safe, cared for, and engaged.
Hunter Woods Nursing And Rehab is located at 620 Tom Hunter Road, Charlotte, NC 28213 in Mecklenburg County, North Carolina
Hunter Woods Nursing And Rehab on seniors.fyi includes 3 photos including images showing outdoor, landscaping, building, porch, garden, entrance, trees, and more.
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