Curis At Charlotte Transitional Care & Rehab Center

4801 Randolph Road, Charlotte, NC 28211

For more information about senior living options: (844) 490-3973

3.9 from 20 reviews
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Skilled Nursing Facility

Overall Review of Curis At Charlotte Transitional Care & Rehab Center

Pros

  • pro The staff are welcoming, friendly, and professional.
  • pro The staff genuinely care about residents' well-being and keep them engaged with activities.
  • pro Returning patients noted a positive change due to management updates.
  • pro The facility is clean, with friendly employees and visible improvements in care.
  • pro Visitors appreciate the safety measures, including computer check-ins, which bring peace of mind.
  • pro Mona Lisa provides attentive personal care, including bathing and grooming.
  • pro Transitions from other facilities are smooth, with helpful staff.
  • pro Residents appear happy and participate in crafts and other activities.
  • pro The reception staff are courteous and pleasant.
  • pro The facility is described as a good place for rehab and overall well-being.

Cons

  • pro The facility had no cleanliness whatsoever and appeared unsanitary.
  • pro The staff were described as passing blame for tasks left undone.
  • pro The status of the loved one was upsetting and unsettling to their family.
  • pro One reviewer called the place the worst they had ever seen, citing mistreatment of residents and delayed bathing and feeding.
  • pro Therapy was criticized as disorganized and insufficient, with no real tailored plans.
  • pro Safety concerns were raised, such as call bells on the floor and unplugged phones.
  • pro There were accusations of insurance fraud and billing for services not provided.
  • pro Emergency contacts and power of attorney were not promptly notified about hospital transfers or medical incidents.

Review

A wide range of experiences emerges from the stories shared about this facility, painting a picture of a place that some families and former patients praise for signs of improvement and attentive care, while others condemn as neglectful and unsafe. The threads weave together around management changes, daily routines, safety measures, and very personal concerns about dignity, nutrition, and medical treatment. Across the testimonials, Avante is described as a setting that has shown progress for some residents, but also as a place where serious lapses in hygiene, communication, and clinical oversight have left families alarmed and, in at least one case, ready to pursue legal action.

Several voices speak to positive changes that followed leadership and management shifts. One reviewer who had previously been a returning patient noted that the facility had become much more appealing since those changes, insisting that "no facility is perfect but these folks really care about your well being." That person described a vibrant program that kept residents engaged - physically, nutritionally, medically, and recreationally - and highlighted a sense that the staff genuinely worked to meet a broad spectrum of therapeutic needs. Another observer described a smooth transition from a prior facility, with staff both welcoming and professional, and praised the staff for answering questions and offering assistance. The emphasis on safety, as evidenced by a computer-based check-in/check-out process for visitors, was also singled out as a reassuring measure that adds peace of mind for families.

There are specific mentions of individual staff members who made a meaningful difference. For example, one review credited a caregiver named Mona Lisa with very attentive care: bathing, shaving, combing hair - care that surpassed expectations and contributed to a sense of well-being for a family member. Across other comments, visitors consistently noted clean facilities, friendliness, and a resident population that seemed engaged, with residents talking about crafts and other activities. A recurring sentiment in several testimonials is that a pleasant environment and responsive staff can significantly affect the experience of both residents and their families, reinforcing the view that the facility can deliver a higher quality of life when well managed and properly staffed.

Yet, alongside the praise, a substantial and vocal counterpoint voices deep concern about neglect, inconsistency, and potentially dangerous lapses in care. One stark set of remarks declares the place "the worst I have ever seen," accusing staff of neglecting baths and timely feeding, and calling for shutdown and legal action. Other reviewers describe lapses in basic sanitary practices - delayed bathing, unwashed clothes, and call bells left on the floor - such that residents could not reliably call for help. Several accounts point to a culture in which problems are met with excuses or misinformation rather than accountability. The sense of unease is compounded by reports of inconsistent therapy, with some families characterizing therapy as a haphazard "freestyle" program rather than a properly tailored treatment plan, and notes about therapists who do not appear to be applying varying techniques or maintaining consistent therapy sessions for individual residents.

The most troubling narratives extend beyond day-to-day care into concerns about medical oversight and emergency communications. A recurring thread is the allegation that critical information was not properly conveyed to power of attorney or emergency contacts when emergencies occurred, and that the facility's response to hospital transfers, infections, or other incidents was not timely or adequately documented. One extensive post-discharge account describes a sequence of events in which a patient was transferred to a hospital without adequate notification, then later learning that the hospital had no ready information in the facility's database. The reviewer alleges that the facility could not identify the hospital to which their loved one was sent and criticized the lack of clarity surrounding medical incidents, including infections such as C-diff and VRE. These claims fuel a broader accusation that the facility may be billing for services that were not actually provided, a charge that the reviewer describes as insurance fraud and a disincentive to proper, individualized care.

Particularly fraught are the retrospective accounts of therapy and medication management after discharge. In the post-discharge updates, the reviewer asserts that, despite claiming frequent therapy (three times a day), their relative progressed more after leaving the facility and receiving therapy only three times weekly - calling into question the adequacy and frequency of in-facility rehabilitation. The narrative escalates with claims that medications were altered - often reduced to cheaper brands or stopped entirely - and that these changes were made in ways that could jeopardize patient health. The same chain of updates accuses Avante of withholding information about medical incidents from the patient's family, and alleges that the facility's practices may have been financially motivated, with billing concerns and a broader accusation of inadequately caring for vulnerable residents. The culmination of these concerns is a strongly-worded indictment that paints the facility as one where patients are kept ill and where transparency and accountability are insufficient.

Despite the gravity of those concerns, the collection of testimonials closes with a sobering acknowledgment of meaningful progress when patients are removed from the facility and given different care environments. One reader, after a lengthy stay and subsequent discharge, reports significant health gains and therapy progress once the patient is no longer at Avante, recounting that the person "made significant progress in her health and therapy" after leaving. The same narrative describes prior malnutrition and dehydration while at Avante, and frames the discharge as a turning point - coupled with concerns that the facility had focused on appearance and pre-scheduled visits rather than genuine, on-going care. In the end, the author emphasizes that the experience is not universally negative, but rather a cautionary tale about how appearances and regularly scheduled visits can obscure deeper problems, and about the necessity of vigilant oversight and transparency in sensitive care settings.

Taken together, these stories sketch a facility that can be a source of comfort and improvement for some residents and their families, while also presenting serious red flags for others. The accounts touch on community-like benefits - engagement in activities, attention to cleanliness, and professional staff who strive to meet diverse therapeutic needs - alongside warnings about neglect, miscommunication, and possible disregard for patient safety and dignity. The most persistent themes invite careful scrutiny of how care is coordinated, how emergencies are managed, and how transparency with families is maintained - especially when a resident's health, treatment plans, and even medications may be altered. The juxtaposition of markedly positive interactions and severe, sometimes accusatory grievances makes clear that experiences at this facility are highly variable and deeply personal, underscoring the importance of direct, thorough evaluation and continuous oversight when choosing a setting for a loved one.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (9 miles away) Charlotte Douglas International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Curis At Charlotte Transitional Care & Rehab Center in Charlotte, NC is a premier assisted living community offering a wide range of amenities and care services to enhance the lives of its residents. With beautifully furnished rooms and private bathrooms, residents can enjoy comfort and privacy in their living spaces.

The community offers various amenities to cater to the needs and interests of all residents. A beauty salon is available for residents to indulge in pampering sessions, while a fully equipped fitness room promotes physical well-being. Those looking for leisure activities can partake in gaming or relax in the small library. The outdoor space and garden offer a serene environment for relaxation and socialization.

Mealtimes are a delightful experience at Curis At Charlotte. Residents can enjoy restaurant-style dining, where delicious meals are prepared according to special dietary restrictions such as diabetic or specific dietary requirements. The dining room provides an inviting atmosphere for socializing with fellow residents.

This assisted living community takes pride in its comprehensive care services provided by compassionate staff members who are available 24/7. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their required medications on time. A mental wellness program fosters emotional well-being among residents.

Transportation arrangements are provided both for non-medical purposes like shopping trips or outings and for doctor's appointments, ensuring residents have easy access to essential services outside the community.

Residents at Curis At Charlotte have a wide array of activities to choose from based on their interests. Planned day trips allow them to explore local attractions, while resident-run activities encourage social interaction and engagement within the community. Scheduled daily activities keep residents entertained and active throughout their stay.

Convenience is enhanced by the presence of nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. This allows residents to easily access necessary services and engage with the local community.

Curis At Charlotte Transitional Care & Rehab Center in Charlotte, NC is an exceptional assisted living community that combines comfort, care, and convenience to provide residents with a fulfilling and enriching lifestyle.

Nearby Places of Interest

Physicians

  • Cotswold Medical Clinic (0.5 miles)
  • Perry Orthopedics & Sports Medicine (2 miles)
  • Paviol Dermatology (2.4 miles)
  • Carolina Asthma & Allergy Center (2.5 miles)
  • OrthoCarolina South Park (2.7 miles)
  • Dermatologic Laser Center (2.7 miles)
  • Novant Health Imaging Southpark (2.7 miles)

Places of Worship

  • St Gabriels Catholic Church (0.7 miles)
  • St John's Baptist Church (3.3 miles)
  • Covenant Presbyterian Church (3.9 miles)
  • First Baptist Of Charlotte: Family Life Center (4.2 miles)
  • Sharon Baptist Church (4.2 miles)
  • Carmel Baptist Church (4.7 miles)
  • Calvary Church (6.1 miles)

Pharmacies

  • CVS Pharmacy (1.8 miles)
  • Walgreens (2.2 miles)
  • Family Care Specialty Pharmacy (2.7 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (4.4 miles)
  • Walgreens (4.5 miles)
  • CVS Pharmacy (4.6 miles)

Restaurants

  • The Cheesecake Factory (2.4 miles)
  • Reid's Fine Foods (2.5 miles)
  • Amelie's French Bakery - Park Road (2.9 miles)
  • Chick-Fil-A (3 miles)
  • Hawthorne's NY Pizza & Bar (3.4 miles)
  • Common Market (3.4 miles)
  • The Workman's Friend (3.5 miles)

Cafes

  • Starbucks (2.7 miles)
  • Villanis Bakery (3.3 miles)
  • Jeni's Splendid Ice Creams (4.5 miles)
  • Smelly Cat Cof (5.2 miles)
  • Hex Coffee (5.6 miles)
  • Panera Bread (6 miles)
  • The Collective Cafe (6.3 miles)

Parks

  • Sedgefield Neighborhood Park (3.9 miles)
  • Little Sugar Creek Greenway (4.3 miles)
  • First Ward Park (4.5 miles)
  • Romare Bearden Park (4.8 miles)
  • Fourth Ward Park (4.8 miles)

Transportation

  • Sugar Creek Station (5.5 miles)

Theaters

  • AMC Carolina Pavilion 22 (6.2 miles)
  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (7.7 miles)

Hospitals

  • Carolinas Medical Center-Pineville (7 miles)

Frequently Asked Questions

Where is Curis At Charlotte Transitional Care & Rehab Center?

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