4801 Randolph Road, Charlotte, NC 28211
For more information about senior living options: (844) 490-3973
A wide range of experiences emerges from the stories shared about this facility, painting a picture of a place that some families and former patients praise for signs of improvement and attentive care, while others condemn as neglectful and unsafe. The threads weave together around management changes, daily routines, safety measures, and very personal concerns about dignity, nutrition, and medical treatment. Across the testimonials, Avante is described as a setting that has shown progress for some residents, but also as a place where serious lapses in hygiene, communication, and clinical oversight have left families alarmed and, in at least one case, ready to pursue legal action.
Several voices speak to positive changes that followed leadership and management shifts. One reviewer who had previously been a returning patient noted that the facility had become much more appealing since those changes, insisting that "no facility is perfect but these folks really care about your well being." That person described a vibrant program that kept residents engaged - physically, nutritionally, medically, and recreationally - and highlighted a sense that the staff genuinely worked to meet a broad spectrum of therapeutic needs. Another observer described a smooth transition from a prior facility, with staff both welcoming and professional, and praised the staff for answering questions and offering assistance. The emphasis on safety, as evidenced by a computer-based check-in/check-out process for visitors, was also singled out as a reassuring measure that adds peace of mind for families.
There are specific mentions of individual staff members who made a meaningful difference. For example, one review credited a caregiver named Mona Lisa with very attentive care: bathing, shaving, combing hair - care that surpassed expectations and contributed to a sense of well-being for a family member. Across other comments, visitors consistently noted clean facilities, friendliness, and a resident population that seemed engaged, with residents talking about crafts and other activities. A recurring sentiment in several testimonials is that a pleasant environment and responsive staff can significantly affect the experience of both residents and their families, reinforcing the view that the facility can deliver a higher quality of life when well managed and properly staffed.
Yet, alongside the praise, a substantial and vocal counterpoint voices deep concern about neglect, inconsistency, and potentially dangerous lapses in care. One stark set of remarks declares the place "the worst I have ever seen," accusing staff of neglecting baths and timely feeding, and calling for shutdown and legal action. Other reviewers describe lapses in basic sanitary practices - delayed bathing, unwashed clothes, and call bells left on the floor - such that residents could not reliably call for help. Several accounts point to a culture in which problems are met with excuses or misinformation rather than accountability. The sense of unease is compounded by reports of inconsistent therapy, with some families characterizing therapy as a haphazard "freestyle" program rather than a properly tailored treatment plan, and notes about therapists who do not appear to be applying varying techniques or maintaining consistent therapy sessions for individual residents.
The most troubling narratives extend beyond day-to-day care into concerns about medical oversight and emergency communications. A recurring thread is the allegation that critical information was not properly conveyed to power of attorney or emergency contacts when emergencies occurred, and that the facility's response to hospital transfers, infections, or other incidents was not timely or adequately documented. One extensive post-discharge account describes a sequence of events in which a patient was transferred to a hospital without adequate notification, then later learning that the hospital had no ready information in the facility's database. The reviewer alleges that the facility could not identify the hospital to which their loved one was sent and criticized the lack of clarity surrounding medical incidents, including infections such as C-diff and VRE. These claims fuel a broader accusation that the facility may be billing for services that were not actually provided, a charge that the reviewer describes as insurance fraud and a disincentive to proper, individualized care.
Particularly fraught are the retrospective accounts of therapy and medication management after discharge. In the post-discharge updates, the reviewer asserts that, despite claiming frequent therapy (three times a day), their relative progressed more after leaving the facility and receiving therapy only three times weekly - calling into question the adequacy and frequency of in-facility rehabilitation. The narrative escalates with claims that medications were altered - often reduced to cheaper brands or stopped entirely - and that these changes were made in ways that could jeopardize patient health. The same chain of updates accuses Avante of withholding information about medical incidents from the patient's family, and alleges that the facility's practices may have been financially motivated, with billing concerns and a broader accusation of inadequately caring for vulnerable residents. The culmination of these concerns is a strongly-worded indictment that paints the facility as one where patients are kept ill and where transparency and accountability are insufficient.
Despite the gravity of those concerns, the collection of testimonials closes with a sobering acknowledgment of meaningful progress when patients are removed from the facility and given different care environments. One reader, after a lengthy stay and subsequent discharge, reports significant health gains and therapy progress once the patient is no longer at Avante, recounting that the person "made significant progress in her health and therapy" after leaving. The same narrative describes prior malnutrition and dehydration while at Avante, and frames the discharge as a turning point - coupled with concerns that the facility had focused on appearance and pre-scheduled visits rather than genuine, on-going care. In the end, the author emphasizes that the experience is not universally negative, but rather a cautionary tale about how appearances and regularly scheduled visits can obscure deeper problems, and about the necessity of vigilant oversight and transparency in sensitive care settings.
Taken together, these stories sketch a facility that can be a source of comfort and improvement for some residents and their families, while also presenting serious red flags for others. The accounts touch on community-like benefits - engagement in activities, attention to cleanliness, and professional staff who strive to meet diverse therapeutic needs - alongside warnings about neglect, miscommunication, and possible disregard for patient safety and dignity. The most persistent themes invite careful scrutiny of how care is coordinated, how emergencies are managed, and how transparency with families is maintained - especially when a resident's health, treatment plans, and even medications may be altered. The juxtaposition of markedly positive interactions and severe, sometimes accusatory grievances makes clear that experiences at this facility are highly variable and deeply personal, underscoring the importance of direct, thorough evaluation and continuous oversight when choosing a setting for a loved one.
Curis At Charlotte Transitional Care & Rehab Center in Charlotte, NC is a premier assisted living community offering a wide range of amenities and care services to enhance the lives of its residents. With beautifully furnished rooms and private bathrooms, residents can enjoy comfort and privacy in their living spaces.
The community offers various amenities to cater to the needs and interests of all residents. A beauty salon is available for residents to indulge in pampering sessions, while a fully equipped fitness room promotes physical well-being. Those looking for leisure activities can partake in gaming or relax in the small library. The outdoor space and garden offer a serene environment for relaxation and socialization.
Mealtimes are a delightful experience at Curis At Charlotte. Residents can enjoy restaurant-style dining, where delicious meals are prepared according to special dietary restrictions such as diabetic or specific dietary requirements. The dining room provides an inviting atmosphere for socializing with fellow residents.
This assisted living community takes pride in its comprehensive care services provided by compassionate staff members who are available 24/7. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their required medications on time. A mental wellness program fosters emotional well-being among residents.
Transportation arrangements are provided both for non-medical purposes like shopping trips or outings and for doctor's appointments, ensuring residents have easy access to essential services outside the community.
Residents at Curis At Charlotte have a wide array of activities to choose from based on their interests. Planned day trips allow them to explore local attractions, while resident-run activities encourage social interaction and engagement within the community. Scheduled daily activities keep residents entertained and active throughout their stay.
Convenience is enhanced by the presence of nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. This allows residents to easily access necessary services and engage with the local community.
Curis At Charlotte Transitional Care & Rehab Center in Charlotte, NC is an exceptional assisted living community that combines comfort, care, and convenience to provide residents with a fulfilling and enriching lifestyle.
Curis At Charlotte Transitional Care & Rehab Center is located at 4801 Randolph Road, Charlotte, NC 28211 in Mecklenburg County, North Carolina
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