Charlotte Health & Rehabilitation Center

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  • Dining

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  • Hallway

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  • Plant

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Charlotte Health & Rehabilitation Center

1735 Toddville Road, Charlotte, NC 28214

For more information about senior living options: (844) 490-3973

4.4 from 100 reviews
5 stars
78
4 stars
7
3 stars
1
2 stars
3
1 stars
11

Skilled Nursing Facility

Overall Review of Charlotte Health & Rehabilitation Center

Pros

  • pro The staff are described as outstanding, compassionate, and dedicated to high-quality care.
  • pro The facility is friendly, clean, and welcoming.
  • pro Nurses, CNAs, and other team members are professional, courteous, and attentive.
  • pro Management and social workers take time to discuss care and answer questions, ensuring understanding.
  • pro Nursing staff spend extra time and effort to care for residents, leaving families feeling appreciative.
  • pro The front desk and admissions staff are helpful, pleasant, and supportive.
  • pro The rehab and therapy teams are excellent, with therapists who are understanding and attentive to residents' needs.
  • pro The rehab gym is well-equipped and impressive.
  • pro Activity staff keep residents engaged and create a warm, close-knit atmosphere.
  • pro Overall, the care is highly recommendable and the environment is positive and uplifting.

Cons

  • pro One reviewer described the facility as the worst, citing terrible food, uncaring staff, slow responses, loud environments, and sarcasm, and would not recommend it.
  • pro Another reviewer contracted Covid on arrival and noted there was no sign-in process, with the receptionist appearing distracted.
  • pro A reviewer stated that clothing was missing, a resident remained in bed at lunchtime, and there were smells of urine in the room.
  • pro A reviewer warned others to avoid the facility and keep loved ones away, calling it a "hell hole."

Review

Charlotte Health and Rehabilitation Center emerges in these reflections as a place where compassion, professionalism, and a broad sense of community care are frequently highlighted across many experiences. Families repeatedly commend the staff for going above and beyond in daily care, with particular gratitude directed toward caregivers like Cassandra and Mary, the CNAs who are often at the bedside, along with the many nurses who provide steady, attentive attention. Across halls, the kitchen and cleaning personnel are also noted for their dedication, helping to create an overall atmosphere that feels respectful and supportive for residents and their visitors.

The environment itself is described as friendly, clean, and well maintained. Visitors frequently remark on the comfort of the setting and the approachability of the caregivers. One family member specifically notes that the facility is nice, the nurses are nice, and their dad Sammie Massey received very good care. The first shift staff, including a person named Tweeie, are singled out for their professional and friendly approach, suggesting that the daily rhythm of the facility is characterized by approachable, conscientious care. Cleanliness and a welcoming tone are common threads in several accounts, reinforcing a sense that the physical space aligns with the caring ethos.

Several accounts highlight staff members who have taken extra steps to connect with families and patients. The Ricketts Family describes a particularly meaningful interaction in which unit manager Jeremy, social worker Larrian, and floor manager David specifically took time out of their day to speak with them about their dad, answering questions and ensuring understanding. They emphasize the nursing staff for their additional time and effort in caring for their father, underscoring a culture where leadership is approachable and patient-centered. This kind of engagement - clear communication, transparency, and visible care from the management team - appears to be a consistent theme for many families who feel their loved ones are genuinely cared for.

There are equally strong expressions of appreciation for the breadth of the facility's operations, extending beyond direct medical care. Several visitors describe HR staff as friendly and professional, and comment on the effectiveness of the admissions process and ongoing administrative support. Praise also extends to Kayla for her professionalism, engagement, and presence during the rehab admission process, with one reviewer explicitly thanking her for making the experience enjoyable, comfortable, and reassuring. The sense of a well-coordinated team reaches into therapy and rehabilitation services, with remarks about the therapy department being excellent and the rehab gym being impressive, pointing to a holistic approach that integrates medical care with therapy, activity, and functional support.

Community connections and external appreciation also feature prominently. A visitor from the Compassion Crew of the Denver United Methodist Church recounts a wonderfully positive experience - from the friendly greeting at the front desk to being escorted through the facility with care, ending with a warm acknowledgement of Miss Diane and the overall happiness evident among staff. This account, like others, highlights a facility environment that feels inclusive and attentive to the needs of visitors and residents alike, with staff consistently presenting as cheerful, helpful, and genuinely pleased to assist. The church group's perspective adds a broader sense of Charlotte Health and Rehabilitation Center as a welcoming community hub.

Nevertheless, not every note is without reservation. Some reviews point to areas for improvement or isolated concerns. A few reviewers report issues such as missing clothing, smells of urine in a room, and discomfort in the living environment - situations that stand in contrast to the otherwise glowing impressions of care and warmth. There is also a strongly negative perspective from a former resident's family who described the experience as the worst among several nursing facilities they had encountered, criticizing the food, perceived indifference from some staff, and a general sense of being kept in a loud, unsettled environment. These contrasting voices serve as a reminder that experiences can vary and underscore the importance of ongoing attention to resident comfort, dietary quality, odor control, and staff responsiveness.

On balance, Charlotte Health and Rehabilitation Center is depicted as a place where compassionate care, professional staff, and a supportive atmosphere come through repeatedly. Families amplify the impact of individual caregivers - nurses, CNAs, therapists, and administrative personnel - who demonstrate genuine care, clear communication, and a willingness to engage with loved ones. The facility's strengths lie in its cleanliness, welcoming culture, robust rehab and therapy services, and leadership that is accessible and involved in residents' day-to-day well-being. Where criticisms arise, they point to opportunities for enhanced consistency in operational details, food quality, and environmental comfort, suggesting that continued attention to these aspects could further elevate an already strong sense of care and community within the center.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (3 miles away) Charlotte Douglas International (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Charlotte Health & Rehabilitation Center in Charlotte, NC is a comprehensive assisted living community that prioritizes the comfort and well-being of its residents. With a wide range of amenities and care services, this center aims to provide a fulfilling and enriching experience for those in need of assistance.

The center offers a variety of amenities to ensure that residents feel at home. There is a beauty salon where individuals can indulge in self-care and grooming, as well as cable or satellite TV available for entertainment purposes. Community-operated transportation is provided for convenience, ensuring that residents have access to essential locations such as doctors' appointments and nearby amenities. For those looking to stay connected, there is a computer center with Wi-Fi/high-speed internet available.

Dining options are plentiful at Charlotte Health & Rehabilitation Center. Residents can enjoy delicious meals in the dining room with restaurant-style service. Special dietary restrictions are accommodated to meet individual needs.

Care services at the center are designed to meet residents' daily living requirements. A 24-hour call system ensures that assistance is always accessible, while 24-hour supervision provides additional peace of mind. Trained staff members offer assistance with bathing, dressing, and transfers as needed. Medication management is also provided to ensure that residents receive the necessary medications on time.

The center places great emphasis on mental wellness and offers a mental wellness program to support residents' emotional well-being. A wide range of activities are offered to cater to various interests and preferences. Fitness programs encourage physical activity, while planned day trips provide opportunities for exploration beyond the community's walls. Resident-run activities empower individuals to lead initiatives within the community, fostering a sense of belonging and engagement among residents.

Charlotte Health & Rehabilitation Center enjoys an advantageous location with numerous neighboring establishments. Two cafes, parks, pharmacies, physicians' offices, restaurants, and transportation options are all conveniently located nearby.

Overall, Charlotte Health & Rehabilitation Center provides an exceptional assisted living experience by offering an array of amenities, care services, and engaging activities that promote overall well-being and independence for its residents.

Nearby Places of Interest

Physicians

  • Northwest Family Physicians (1.3 miles)
  • Mecklenburg County Health Department (3.9 miles)
  • Riverbend Family Practice-Mt. Holly (5.7 miles)
  • Charlotte Eye Ear Nose & Throat Associates, P.A. (6.1 miles)
  • South Point Family Practice PA (6.2 miles)
  • Dermatologic Laser Center (7 miles)
  • Carolina Asthma & Allergy Center (7.4 miles)

Restaurants

  • South 21 Family Restaurant (2 miles)
  • 1897 Market (3.1 miles)
  • Bad Daddy's Burger Bar (3.1 miles)
  • Tequileria (3.7 miles)
  • Clutch Kitchen & Pour House (4.5 miles)
  • Sonic Drive-In (4.6 miles)
  • VBGB Beer Hall & Garden (4.6 miles)

Pharmacies

  • Walgreens (2 miles)
  • CVS Pharmacy (2.3 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (6.1 miles)
  • CVS Pharmacy (6.2 miles)
  • CVS Pharmacy (6.5 miles)
  • CVS Pharmacy (7.1 miles)

Transportation

  • Concourse E (2.8 miles)
  • Concourse D (2.9 miles)
  • American Express Centurion Lounge (3 miles)
  • CLT Car Rental Center (3 miles)
  • Security Checkpoint E (3 miles)
  • Security Checkpoint D (3 miles)
  • Charlotte Douglas International Airport (CLT) (3 miles)

Cafes

  • Panera Bread (3 miles)
  • Jeni's Splendid Ice Creams (4.9 miles)
  • Hex Coffee (5.2 miles)
  • Smelly Cat Cof (6.7 miles)
  • Villanis Bakery (6.8 miles)
  • Panera Bread (7.3 miles)
  • Starbucks (7.9 miles)

Parks

  • Romare Bearden Park (4.9 miles)
  • Fourth Ward Park (5 miles)
  • Little Sugar Creek Greenway (5.2 miles)
  • First Ward Park (5.3 miles)
  • Sedgefield Neighborhood Park (5.7 miles)
  • Overlook Neighborhood (6 miles)

Places of Worship

  • First Baptist Of Charlotte: Family Life Center (5.4 miles)
  • Covenant Presbyterian Church (5.6 miles)
  • St John's Baptist Church (6.5 miles)
  • South Point United Methodist Church (7.1 miles)
  • St Gabriels Catholic Church (9 miles)

Theaters

  • AMC Northlake 14 (7.6 miles)

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