Alamance Health Care Center in Burlington, NC
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Information last verified:
1987 Hilton Street, Burlington, NC 27217
For more information about senior living options: (844) 490-3973
The staff are very friendly and helpful. The facility has improved under the new administration, with professional and caring staff who go the extra mile. Jasmine is beyond amazing, and her compassion shines through in everything she does. Families feel well-informed and supported thanks to the staff’s excellent communication. Alamance Health Care Center is a blessing to families, with a warm, inviting environment. The therapy and rehab teams are top-notch and genuinely care about patients’ progress. The front desk and reception staff are friendly and helpful, creating a welcoming first impression. The overall care is exceptional, with staff consistently going above and beyond to ensure residents’ well-being.
The facility is described as terrible, causing severe trauma to the family. The social work department allegedly fails to perform its duties professionally and transparently. Documentation is mishandled or denied on purpose, with patients retained for financial reasons. Unprofessional conduct is noted, including staff bringing children onto the premises during overnight hours. Medicare rates the facility poorly, and some fear that five-star reviews are bogus. There are reports of unsanitary conditions, rude staff, and long delays with call bells. The back hall is said to smell bad and there is trash everywhere. The facility is not clean and provides poor basic care, with delays in bathroom assistance and other neglect. Some reviewers say the place should be shut down and is driven by money rather than care.Alamance Health Care Center in Burlington is best suited for families seeking a skilled-nursing and short-term rehab option where the daily caregiving culture matters more than luxury finishes. The community tends to shine for residents who need rehabilitation after surgery or illness and for those who value responsive therapy teams and frequent family updates. The setting is not a high-end, ambiance-driven environment; it has a dated feel in parts and straightforward amenities, but it often feels clean, approachable, and focused on getting residents back on their feet. The core strength lies in front-line care: nurses, aides, and therapists who engage residents, tailor exercise plans, and keep families in the loop. For families prioritizing hands-on rehab, reliable therapy momentum, and a warm, personable staff, Alamance often delivers measurable value.
Who may want to consider alternatives? Those who insist on pristine, modern surroundings with pristine, hotel-like amenities may be disappointed. Others with long-term, high-acuity needs or who require ultra-consistent administrative oversight and transparent, error-proof documentation may find the facility’s variability concerning. Several reviews flag concerns around staffing consistency, call-bell responsiveness, and administrative communication. Families who cannot tolerate episodic gaps in service, or who require strict adherence to every clinical protocol with flawless documentation, should compare other options. Additionally, long-term residents who are sensitive to odors, housekeeping consistency, or frequent turnover in leadership might prefer settings with a more uniformly documented track record.
The strongest pros center on therapy leadership, frontline care, and the everyday warmth that families notice on tours and during visits. The Lifeworks Rehab program is repeatedly praised for progress in mobility and activit ies, with therapists (names recur across reviews) described as devoted, capable, and creative in keeping residents engaged. Jasmine, the nurse unit manager, stands out as a pillar of communication and personalized attention, ensuring families receive timely updates and feel like partners in care. The therapy gym is described as well-equipped, and the rehab team, along with attentive nurses and CNAs, often positions Alamance as a favorable short-term rehab choice. When administrative leadership is accessible and proactive, whether it’s Jarrett, Kyle, or other managers, families report a palpable sense of accountability and teamwork. Taken together, these strengths offer a compelling case for Alamance when the primary objective is effective rehabilitation and consistent, compassionate caregiving.
Yet the cons cited by many families are not trivial. Repeated concerns about call-bell response times, inconsistent bedside care, and occasional lapses in basic cleanliness surface in a sizable portion of reviews. Some patients’ rooms and common areas have been described as not up to expectations, with reports of odors or clutter and inconsistent housekeeping. Several accounts point to communication breakdowns at the administrative level, including social work and discharge planning troubles, which can amplify anxiety for families navigating a rehab stay or a long-term placement. Allegations about staffing shortages and uneven care quality, especially on certain shifts, appear alongside glowing praise for individual caregivers. The contrast is stark: on one hand, caregivers who go above and beyond; on the other, voices calling for tighter oversight and more reliable execution of day-to-day duties.
For families weighing the decision, a practical approach is essential. First, visit at multiple times of day to observe how staff interact with residents and how promptly call lights are answered. Ask to meet with the therapy director, the unit manager, and a few frontline nurses to gauge consistency and communication patterns. Request a candid tour focused on rooms, bathrooms, and the cleanliness protocol, and specifically ask about how discharge planning is handled and how families are kept in the loop. Probe current staffing levels, nurse-to-resident ratios, and how often a resident’s primary doctor visits the unit. If possible, obtain recent incidents or quality metrics and ask how the administration addresses concerns when they arise. Finally, clarify expectations about billing, transportation for appointments, and documentation to prevent any later misunderstandings.
The bottom line: Alamance Health Care Center offers a meaningful upside for families prioritizing rehab-focused care and a nurturing caregiver culture. The combination of robust therapy and dedicated nurses can translate into real gains in mobility and daily functioning, and several administrators and frontline staff earn high marks for accessibility and genuine concern for residents’ well-being. However, the highlighted inconsistencies in cleanliness, call-response times, and administrative communication cannot be dismissed. The facility’s strengths may offset many concerns for short-term rehab or for families who can stay closely engaged and verify care plans, but for those who require unwavering consistency across every shift, or who demand flawless operational transparency, the search should continue elsewhere. Alamance is a viable, often strong option, provided the family is prepared to actively participate in care decisions and to verify ongoing quality and responsiveness over time.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alamance Health Care Center is a premier assisted living community located in Burlington, NC. Our facility offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Our residents can enjoy the convenience of having their own beauty salon within the community, allowing them to maintain their personal grooming needs easily. They also have access to cable or satellite TV in their fully furnished apartments, providing entertainment and relaxation at their fingertips.
Transportation is provided by our dedicated staff for community-operated transportation, non-medical transportation arrangements, and transportation to doctors' appointments. This ensures that our residents can easily access medical care and other necessary services.
For those with a passion for technology, we offer a computer center equipped with Wi-Fi/high-speed internet. Our small library provides a quiet space for reading and relaxation.
At Alamance Health Care Center, we understand the importance of good nutrition. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared specifically to meet their dietary needs. Special dietary restrictions are accommodated to ensure that everyone's nutritional requirements are met.
Physical fitness is encouraged through our fitness room and wellness center, which offer various exercise programs to keep residents active and healthy. We also have a gaming room where residents can engage in friendly competition and socialize with fellow residents.
Our caring staff is available around the clock with a 24-hour call system and supervision to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications correctly and on time.
Engaging activities are an integral part of life at Alamance Health Care Center. Our concierge services help plan day trips and organize resident-run activities, ensuring that there is always something exciting happening within the community. Scheduled daily activities cater to various interests and hobbies.
Alamance Health Care Center benefits from its convenient location near four pharmacies, four physicians, and ten restaurants, providing easy access to additional healthcare services and dining options.
At Alamance Health Care Center, we are dedicated to creating a warm and welcoming environment where our residents can thrive and enjoy their golden years with peace of mind.
Located in Burlington, North Carolina, this area offers a variety of amenities for senior living. With numerous dining options including Skid's II, Crazy Mexico Mexican Restaurant, and Biscuitville, seniors can enjoy a diverse selection of cuisine. Nearby medical facilities such as Kidzcare Pediatrics PC and Lebauer Medical Center provide convenient healthcare options. Pharmacies like CVS Pharmacy and Walgreens are easily accessible for medication needs. Additionally, there are several cafes like Starbucks and Biggby Coffee for socializing with friends or relaxing with a good book. For outdoor activities, Springwood Park is just a short drive away, offering a peaceful setting for leisurely walks. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle down in Burlington.
Alamance Health Care Center is located at 1987 Hilton Street, Burlington, NC 27217 in Caswell County, North Carolina
Alamance Health Care Center on seniors.fyi includes 10 photos including images showing landscaping, garden, interior, trees, decor, outdoors, gazebo, building, and more.
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Interior
Outdoors
Decor
Building
Architecture
Bedroom
Trees
Windows
Bathroom
Gym
