The Oaks At Sweeten Creek

Pros

• The staff at The Oaks at Sweeten Creek work very hard to provide care for all patients, often going above and beyond to ensure their comfort and needs are met.
• Many residents reported feeling happy and well-cared for, appreciating the personal touches from staff members, such as bringing favorite items like pillows.
• The therapy department received high praise for helping patients recover at their own pace, with many expressing satisfaction with their rehabilitation progress.
• Families felt reassured knowing their loved ones were in good hands and receiving compassionate care from dedicated staff members.
• Residents enjoyed participating in activities and socializing with others, contributing to an overall positive atmosphere in the facility.
• Visitors remarked on the cleanliness of the facility and appreciated the friendly demeanor of the nursing aides and nurses.

Cons

• The facility's staff is often perceived as lazy, neglecting patient needs while being more focused on socializing and using their phones.
• Patients routinely experience delays in receiving meals, with breakfast on weekends not being served until 10 AM.
• Staff failures lead to cases where patients remain in dirty clothing and are not properly assessed or cared for, resulting in health concerns being overlooked.
• Communication with the administration is frustrating, as the office staff are unresponsive and rarely accessible when concerns are raised.
• The nursing staff has been described as chaotic and unprofessional, leading to feelings of distress about leaving loved ones in their care.
• There are reports of unmet basic hygiene needs for residents, contributing to a poor quality of care environment.
• The facility is criticized for its lack of attention to creating a warm and inviting atmosphere, leading to feelings of loneliness among patients.

Review

The Oaks at Sweeten Creek has received a mixed bag of reviews from family members and residents, reflecting both commendable aspects of care and significant areas needing improvement. A common theme throughout the feedback is the stark contrast between the experiences reported by various families, which highlights the complexities of care facilities that cater to vulnerable populations.

On one hand, some reviewers expressed deep dissatisfaction with the level of care provided at The Oaks. Complaints ranged from inadequate staffing to neglectful conditions. One review detailed alarming scenarios where a patient was left in unsanitary clothing for extended periods, highlighting a failure to maintain basic hygiene standards. Another reviewer recounted their efforts to remove their friend from the facility after witnessing what they described as appalling treatment, including poor responsiveness to call buttons and unclean bathrooms. This sentiment resonates across reviews that describe staff as inattentive or overwhelmed, focusing more on personal chatter than attending to patient needs.

Conversely, several positive testimonials reflected on the dedication exhibited by certain staff members who worked diligently to provide quality care amidst challenging circumstances. For instance, one note of gratitude specifically mentioned an employee named Sally, whose compassion and commitment made a lasting impression on families with loved ones in the facility. Other reviews praised the therapy department for its effective rehabilitation programs and how staff helped patients regain their independence while respecting individual pacing preferences during recovery processes.

Despite these positives, systemic issues emerged as recurrent themes in negative reviews regarding administrative accessibility and communication failures. Family members noted difficulty reaching management when concerns arose; administrators were often described as inaccessible behind closed doors. This lack of transparency contributed to an atmosphere where families felt ignored or marginalized when trying to advocate for their loved ones’ needs.

Another area highlighted was the overall environment within The Oaks; while some acknowledged cleanliness and attempts at creating a homelike atmosphere, others lamented outdated furnishings and dreary public spaces that could be improved upon significantly. Many emphasized that good care should not solely rely on superficial appearances but should instead emanate through genuine engagement with residents.

A noteworthy point among positive narratives was the emotional support found in shared experiences among residents—some even discovered connections with peers younger than themselves during therapy sessions. Participating in group activities provided opportunities for socialization that many found beneficial compared to solitary living arrangements prior to admission.

In summary, The Oaks at Sweeten Creek presents a complex picture reflective of broader challenges faced by nursing facilities today. While there are moments of exceptional care marked by dedicated staff members committed to providing meaningful attention and support for their patients' well-being, significant shortcomings persist around responsiveness, administration engagement, and general living conditions—elements critical for maintaining dignity and fostering trust in such intimate settings where lives are entrusted into another's hands.

Physicians

• Arden Family Health Center (1.1 miles)
• Asheville Dermatology Center (1.1 miles)
• Christi G Hunt MD (1.2 miles)
• Asheville Medicine & Pediatrics (1.7 miles)
• Vein Specialist of Carolina Vascular (2.3 miles)
• Biltmore Plastic Surgery (4.3 miles)
• Forest Dermatology (4.6 miles)

Restaurants

• Yum Poke Spot (1.7 miles)
• Culver's (1.9 miles)
• Cracker Barrel (2.2 miles)
• Tupelo Honey (2.5 miles)
• P.F. Chang's China Bistro (2.6 miles)
• One Thirty One Main Restaurant (2.8 miles)
• McDonald's (5 miles)

Parks

• Lake Julian Park (1.8 miles)
• Westfeldt River Park (3.5 miles)
• Blue Ridge Parkway (6.9 miles)
• Memorial Stadium (8.4 miles)

Pharmacies

• Ingles Market (1.9 miles)
• Target Pharmacy (1.9 miles)
• Ingles Market (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (4.8 miles)
• Ingles Market (5.4 miles)

Transportation

• Asheville Regional Airport (AVL) (2.8 miles)

Theaters

• Cinemark (3.1 miles)

Places of Worship

• Biltmore Baptist Church (3.4 miles)
• St John's Episcopal Church (8.9 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (7 miles)
• BattleCat Coffee Bar (8.5 miles)
• Taco Billy (8.5 miles)
• Vortex Doughnuts (8.7 miles)
• Pollen (9 miles)
• Green Sage Cafe Downtown (9.1 miles)

Hospitals

• Mission St Joseph's (5.1 miles)
• Mission Childrens Hospital (6 miles)
• Mission Hospital Operating Room (7.8 miles)