Brookdale Asheville Overlook

Pros

• The management and health and wellness director at Brookdale Asheville Overlook are very responsive to the residents' needs.
• Residents feel welcomed and comfortable, with staff working hard to foster friendships among them.
• The facility provides a friendly and convenient environment for family visits and activities.
• The staff actively encourage social interactions through various engaging activities, such as themed events and outings.
• Residents receive attentive care, including occupational and physical therapy, while their personal preferences are met in dining.
• Brookdale Asheville Overlook is recognized for its cleanliness and the overall positive atmosphere created by smiling, engaged residents.
• Communication during the move-in process is excellent, especially for families living out of state.
• The food is consistently described as good quality, with a pleasant aroma during meal times.
• Residents appreciate having privacy while also enjoying opportunities for companionship with friends nearby.
• The community is viewed as a welcoming family atmosphere where residents can thrive socially and emotionally.

Cons

• The RN was overworked and didn't respond to inquiries, indicating a lack of adequate staffing for CNAs.
• Residents had difficulty receiving basic care, such as baths, with one resident reportedly waiting ten days for a bath.
• There were complaints about the food quality being poor and the costs suddenly accelerating without explanation.
• Communication issues arose, with some family members struggling to get timely responses from staff.
• There has been significant staff turnover, leading to inconsistent care experiences for residents.
• Some promises made during the initial visit were not being fulfilled as expected.
• One reviewer noted that the community felt dark inside and expressed dissatisfaction with the room sizes.

Review

Brookdale Asheville Overlook has garnered a range of feedback from families whose loved ones have either experienced short stays or become long-term residents at the facility. Overall, many reviewers express a sense of satisfaction with their overall experiences, praising the staff's efforts to create a welcoming environment, though not without noting some shortcomings that prospective clients should consider.

Several families highlight the warm and inviting atmosphere that Brookdale cultivates, particularly emphasizing how responsive management and caregivers are to residents' needs. One family recounted their mother's brief stay at Brookdale, during which she developed a friendship with another resident due to shared interests. This aspect made her feel more at home in an unfamiliar environment, leading her to enjoy dining in the communal spaces rather than isolating herself in her room. Families appreciated these social opportunities as they provide residents with companionship and community engagement—essential elements for happiness among seniors.

However, challenges did emerge regarding staffing levels and communication. A reviewer noted significant turnover within the front office team and expressed concern over insufficient staffing ratios for certified nursing assistants (CNAs), which led to frustrations about care consistency. Instances were reported where residents struggled to receive necessary services, such as bathing assistance—one individual mentioned their father had to fight for just one bath every ten days. This insight raises concerns about how well Brookdale can meet the needs of all its residents consistently, particularly during periods of staff shortages.

Despite these issues, many emphasize that certain staff members truly care for the residents and work hard despite being overburdened. The professional yet compassionate approach taken by caregivers was acknowledged repeatedly across various reviews; families felt their loved ones received attentive care tailored to their needs. Activities offered at Brookdale also received praise for keeping residents engaged through physical therapy sessions, social gatherings like tea parties on special occasions, and organized outings.

Food quality emerged as both a highlight and an area for potential improvement; while many described meals as delicious and appealing, there were also suggestions made regarding portion sizes and dietary balance. Some families voiced appreciation for the variety offered while suggesting that reducing starch-heavy options might be beneficial—a common challenge faced by assisted living facilities striving to cater to diverse dietary preferences.

Location amenities also earned positive remarks from visitors who found Brookdale Asheville Overlook clean and well-maintained with ample opportunities for outdoor seating on porches—providing residents with access to fresh air while fostering interactions amongst peers. The presence of activities such as ice cream socials or themed spirit weeks certainly contributed positively toward creating an engaging community feel; however, prospective clients need to weigh these positives against reported inconsistencies in service delivery stemming from high turnover rates among less permanent staff members.

In conclusion, while Brookdale Asheville Overlook is praised by many families for its welcoming environment and attentive staff who prioritize resident well-being—there are underlying issues related to staffing levels that could affect service consistency over time. For those considering this facility for assisted living or memory care services, it would be wise to visit personally or reach out directly with specific questions regarding current staffing practices and available care options before making any decisions.

This part of Asheville, North Carolina, offers a diverse array of amenities and services that are convenient for seniors. With a variety of restaurants ranging from casual dining options like Yum Poke Spot to more upscale choices such as P.F. Chang's China Bistro, there is something for every palate. Nearby physicians and pharmacies provide easy access to healthcare services, while beautiful parks like Lake Julian Park offer opportunities for outdoor recreation and relaxation. The proximity to Asheville Regional Airport also ensures that travel is easily accessible for those looking to visit loved ones or explore new destinations. Additionally, the presence of reputable hospitals like Mission St Joseph's and Mission Childrens Hospital provides peace of mind in case of medical emergencies. Overall, this area boasts a well-rounded mix of amenities that cater to the needs and interests of seniors considering settling down in Asheville.

Restaurants

• Yum Poke Spot (0.1 miles)
• P.F. Chang's China Bistro (0.9 miles)
• One Thirty One Main Restaurant (1.1 miles)
• Tupelo Honey (1.5 miles)
• Culver's (2.6 miles)
• Cracker Barrel (2.7 miles)
• Juicy Lucy's Burger Bar and Grill (4.5 miles)

Physicians

• Asheville Medicine & Pediatrics (0.1 miles)
• Vein Specialist of Carolina Vascular (0.7 miles)
• Arden Family Health Center (0.8 miles)
• Asheville Dermatology Center (0.8 miles)
• Christi G Hunt MD (2.8 miles)
• Biltmore Plastic Surgery (3.1 miles)
• Forest Dermatology (3.4 miles)

Parks

• Lake Julian Park (0.3 miles)
• Westfeldt River Park (4.3 miles)
• Blue Ridge Parkway (6.3 miles)
• Memorial Stadium (7.1 miles)

Pharmacies

• Ingles Market (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• Target Pharmacy (2.4 miles)
• Ingles Market (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Ingles Market (4.2 miles)

Places of Worship

• Biltmore Baptist Church (1.7 miles)

Theaters

• Cinemark (2 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (5.7 miles)
• BattleCat Coffee Bar (6.9 miles)
• Taco Billy (6.9 miles)
• Vortex Doughnuts (7.3 miles)
• Pollen (7.5 miles)
• Starbucks (7.6 miles)

Transportation

• Asheville Regional Airport (AVL) (3.4 miles)

Hospitals

• Mission St Joseph's (3.9 miles)
• Mission Childrens Hospital (4.2 miles)
• Mission Hospital Operating Room (6.4 miles)