Diamond Hill Nursing And Rehabilitation Center in Troy, NY
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Information last verified:
100 New Turnpike Road, Troy, NY 12182
For more information about senior living options: (844) 490-3973
Collar City is a great place for people to come and get better. The staff is fantastic and truly cares about residents. The PT and OT therapists are awesome and really want to help residents improve. Nicole and Sheryl in social work are absolutely phenomenal. The admissions team was incredible, easy to work with, and made the process seamless. The therapy department was phenomenal. The new owners are wonderful; they listen to residents and staff. The aides are caring and will go the extra mile. The food is great, and the kitchen can honor requests.
The place is horrible. The staff there aren’t friendly. The nurse visits with no compassion. It is disgusting. Residents are left dirty—faces, hands, clothes, and bedding. It doesn’t clean and smells terrible; no one is welcoming. Rehab is a stretch because there isn’t much therapy. The place is dirty and smells like urine. The food is bad. Most of the staff are rude and condescending to patients. Residents are made to sit in dirty diapers for hours, risking UTIs and skin issues. Residents are made to feel like they’re doing something wrong when asking for water. The second floor reeks of urine. The place deserves no stars. There are falls with no accountability; staff lie and falsify documents.Diamond Hill Nursing and Rehabilitation Center in Troy is best suited for families pursuing a rehabilitation-focused path where strong access to physical and occupational therapy is the primary objective and where active family oversight can be sustained. Several reviews spotlight the therapy departments as a major strength, with therapists who push for progress and staff members in roles like social work who genuinely engage with residents. When the facility is staffed and overseen by attentive leaders, patients report meaningful gains: therapy teams that can get people up and moving, nurses and aides who respond when they are available, and administrators who appear responsive to concerns. In this frame, Diamond Hill can deliver real value for short-term rehab when the goal is restoration of function and a structured plan for discharge, especially for residents whose families can participate in daily care decisions and advocate for a clear course of therapy.
Yet this community is not right for everyone, and certain expectations must be tempered. The most decisive caveat is the facility’s history of cleanliness, consistency, and staffing stability. A substantial portion of reviews portrays a dirty environment, odors, and inadequate linen and laundry service. Reports of long delays in call-bell responses, missed medications, and rooms not being properly attended to surface repeatedly. For families prioritizing a spotless atmosphere, immediate attentiveness from staff, and a consistently calm environment, alternatives should be pursued. The risk of witnessing ongoing neglect or inconsistent care makes this option ill-suited for residents with high medical acuity who require constant supervision and a pristine, well-run setting.
The strongest argument in favor of Diamond Hill rests with the therapy and certain front-line teams, and with evidence of responsive leadership in some cases. When the PT/OT teams are engaged and therapists work with residents consistently, outcomes can be significant, and several reviewers commend the dedication of therapists and nurses who do their best under pressure. Positive notes about social workers, admissions staff, and some nurses indicate that when attention is given, care can be personalized and respectful. The presence of renovated rooms and facility improvements, often tied to new ownership, signals a willingness to invest in patient experience. Those gains, however, are unevenly distributed across shifts and departments; the same reviewers who praise therapy and some staff also warn that the environment and overall operations undermine the quality of care in daily life.
That unevenness makes it essential to weigh the pros against the core downsides. Therapy-focused gains can offset some concerns for families who can bring energy to discharge planning and who insist on daily check-ins and adherence to a structured rehab plan. The downside is persistent complaints about sanitation, odor, and general upkeep, coupled with reports of short-staffed floors and slow responses to basic needs. These contrasts mean that Diamond Hill may outperform expectations for a patient who is actively engaged, well supported by a family advocate, and largely independent in self-care tasks, yet fall short for residents who require steady, hands-on, consistently clean care around the clock. In other words, the facility can deliver real rehabilitation progress, but the living conditions and day-to-day responsiveness remain major risk factors that families must monitor closely.
To navigate this choice, prospective families should approach visits with a clear checklist and concrete questions. Demand a tour that specifically inspects room cleanliness, the state of linen service, and the frequency with which rooms are cleaned. Ask for current staffing ratios on each shift, particularly daytime aides who support mobility and activities, and inquire about call-bell response times. Meet the therapy team and observe a therapy session if possible; inquire about the discharge planning process and how progress is tracked. Request a face-to-face with the administrator or social worker to understand how concerns are currently handled and what corrective actions have been implemented in the last few months. Review the most recent state inspection reports and ask about ongoing renovations and what has been fixed since prior cited deficiencies. A trial period or short-term admission with a predefined set of goals and a written care plan can help families gauge fit before committing long-term.
Name-change dynamics and management history deserve particular scrutiny. Reviews point to name changes and ownership transitions, with some critics warning that these shifts correlate with fluctuating quality and communication. Verify the current license holder, confirm DOH inspection outcomes, and compare them with independent community feedback. The presence of enthusiastic endorsements from some staff and residents coexists with urgent warnings from others; this inconsistency signals that the facility’s culture and performance can swing depending on leadership, staffing, and resource allocation. In short, due diligence is non-negotiable: corroborate praise with objective data, and cross-check reports with regulator records before making a final commitment.
The bottom line is practical and decisive. Diamond Hill can be a strong choice for families focused on aggressive rehabilitation when supervision is active, when the therapy team is consistent, and when renovations signal a credible commitment to Improvement. However, the facility’s documented cleanliness and staffing concerns cannot be ignored. If those concerns represent non-negotiables, absolute cleanliness, reliable call-bell responsiveness, consistent staffing, and a uniformly respectful atmosphere, then alternatives deserve serious consideration. For families leaning into rehab goals and prepared to monitor care closely, Diamond Hill offers a viable pathway with the potential for meaningful recovery; for others, the safer course is to pursue facilities with a steadier record of cleanliness, staffing, and uninterrupted daily care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albany Cty (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Diamond Hill Nursing and Rehabilitation Center in Troy, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in their fully furnished private rooms. Community-operated transportation is available for outings and appointments, and a computer center allows residents to stay connected with their loved ones.
Meals are served in a dining room with restaurant-style dining, catering to special dietary restrictions such as diabetes diets. Housekeeping services are provided to maintain a clean and comfortable living environment. Residents can relax or socialize in the gaming room, garden, small library, or outdoor spaces. Telephone services are available for communication purposes, while move-in coordination helps ease the transition into the community.
To ensure optimal health and wellness, Diamond Hill provides 24-hour call system and supervision for round-the-clock assistance. Trained staff offer support with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications. A mental wellness program is in place to address any emotional needs of the residents.
The community offers various activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or arranging transportation for non-medical needs. Fitness programs promote physical well-being, while scheduled daily activities cater to different interests and preferences of the residents. Resident-run activities encourage socialization within the community.
In terms of location, Diamond Hill has convenient access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents can easily meet their daily needs or access medical care when required.
Overall, Diamond Hill Nursing and Rehabilitation Center provides a comfortable assisted living experience with comprehensive care services and amenities that cater to both physical and emotional well-being.
Diamond Hill Nursing And Rehabilitation Center is located at 100 New Turnpike Road, Troy, NY 12182 in Rensselaer County, New York
Diamond Hill Nursing And Rehabilitation Center on seniors.fyi includes 14 photos including images showing interior, decor, healthcare, reception, wheelchair, physical therapy, rehabilitation, lobby, and more.
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Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age