Diamond Hill Nursing And Rehabilitation Center

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  • Interior

    A stylish and modern lobby area featuring a mix of comfortable seating and elegant decor.

  • Outdoors

    Two women tending to plants in a garden, both wearing masks.

  • Decor

    A hospital room with a bed next to a window, featuring curtains and a lamp.

  • Building

    A beautiful rainbow arcs over a parking lot beside a building on a cloudy day.

  • Dining

    A small dining table with two chairs, adorned with a flower pot, positioned near a large window offering an outdoor view.

  • Outdoor

    A caregiver assists an elderly woman using a walker as they enter a building.

  • Office

    Two women working at a reception desk, one on the phone and the other reviewing a book.

  • Healthcare

    A patient stands proudly with two healthcare professionals during a rehabilitation session.

  • Recreation

    Participants enjoying a fun foam stick activity in an indoor setting.

  • Wheelchair

    Two elderly individuals sharing a light-hearted moment indoors, with one seated in a wheelchair.

Diamond Hill Nursing And Rehabilitation Center

100 New Turnpike Road, Troy, NY 12182

For more information about senior living options: (844) 490-3973

3.4 from 100 reviews
5 stars
51
4 stars
8
3 stars
3
2 stars
1
1 stars
37

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    Overall Review of Diamond Hill Nursing And Rehabilitation Center

    Pros

    • pro Collar City is a great place for people to come and get better.
    • pro The staff are fantastic.
    • pro They take great care of residents.
    • pro The admissions team is incredible to work with and makes the process seamless.
    • pro The facility is very pleasant and takes good care of residents needing rehab or LTC.
    • pro Nicole and Sheryl in social work are phenomenal and easy to work with.
    • pro The food is delicious and the staff are friendly and professional.

    Cons

    • pro The facility is described as the most disgusting and filthy place, with floors that are sticky and urine on the second floor.
    • pro Staff are said to be short-staffed and negligent, with some being rude or lazy and residents left ignored or inadequately cared for.
    • pro Critical care is allegedly delayed, including long waits for call bells, delayed chest X-rays, and residents not being fed.
    • pro The administration is viewed as unknowledgeable, with the owner and admissions staff lacking proper qualifications and name changes used to hide problems.
    • pro There are widespread safety concerns, including frequent falls, falsified records, and calls for the state to shut the facility down.
    • pro Housekeeping and laundry are purportedly poor, with dirty linens and towels, dirty common areas, slow elevators, and unreadable floor numbers.
    • pro Families are advised not to send loved ones there, with some planning to remove relatives.
    • pro The past name Diamond Hill is associated with a bad reputation, and changes of name are seen as a tactic to evade accountability.
    • pro Basic care standards are reportedly not met, including getting residents up, proper feeding, and adequate staffing.
    • pro There are accusations that the facility prioritizes money over residents, effectively taking money while neglecting care.

    Review

    There is a broad and raw spectrum of opinions about Collar City Rehab, with some visitors and family members singing the facility's praises and others recounting experiences that border on the alarming. A number of comments describe it as a place where dedicated staff do what they can under challenging conditions, while others view it as a chronically underfunded environment that fails residents and their families. The contrast is striking enough that those looking for a straightforward impression end up with more questions than answers, especially in conversations that involve current conditions, leadership, and recent changes.

    Several reviews center on genuinely positive experiences with rehabilitation and the people who work there. Families and former residents praise the rehab program and therapy department when it works well, noting that therapists, nurses, and social workers can and do provide excellent care. Comments like "the therapy department was phenomenal" after a hip replacement, and "they take great care of me" after a short stay, point to moments when the facility delivers exactly what families hope for: effective rehabilitation, supportive staff, and a smoother admissions process. Phrases such as "the admissions team was incredible easy to work with" and "the staff is fantastic" appear repeatedly, underscoring a belief that there is real value in the care some people receive there. In these years of mixed feedback, a few staff members - including social workers - are singled out for their responsiveness and kindness, with claims that some colleagues go above and beyond to help residents and their families.

    Yet the majority of comments that surface paint a grimmer portrait. A persistent thread across many reviews is that the facility can feel dirty, poorly maintained, or understaffed. Descriptions of floors that feel sticky or floors that are visibly unclean, urine odors on certain floors, and dirty linens or towels coming from the laundry carts are repeated enough to register as recurring problems for some readers. There are reports of delays and missed responses to call bells, sometimes stretching to well over an hour, and witnesses recounting situations where residents are left without necessary assistance for long periods. In several posts, visitors note that residents appear under-attended, with meals and other basic routines inconsistently administered - situations that understandably raise concerns about safety and dignity.

    Another recurring concern involves administration and ownership. A number of posts describe a lack of knowledgeable oversight from the top, with complaints that the owner or office staff are not well-informed about operations or regulations. Some reviewers suggest a pattern where the facility changes names (and presumably the branding) to obscure or distance themselves from past problems, mentioning Diamond Hill as a former name and hinting at ongoing attempts to "sell and change the name." The sentiment echoed here is that, regardless of the name on the door, persistent issues persist and accountability is hard to pin down, with some reviewers urging DOH involvement or regulatory scrutiny and advising families to consider alternatives carefully.

    There are also strong warnings from people who claim to be on the inside. An agency staff member, for example, describes the place as completely dirty with short-staffing that leaves second-floor residents particularly vulnerable. They caution families to inspect rooms thoroughly and to recognize what isn't always visible from the outside, calling attention to unseen risks and arguing that the facility's exterior appearance can be deceiving. This perspective reinforces a sense of alarm that is echoed by others who describe rude or lazy behavior among some staff, a lack of attention to residents, and a fear that conditions could deteriorate if oversight is lax.

    Despite these grave concerns, not everyone views Collar City Rehab through the same lens. Some reviewers maintain that the facility is a good place for certain residents and that many staff members are kind, attentive, and capable. They highlight specific instances where residents were well cared for, where care teams were responsive, and where the overall experience was positive during visits or stays. A few comments specifically commend individual staff members by name, praising the compassion and professionalism of social workers and nurses alike. There is also appreciation for positive experiences during meals and social interactions, suggesting that the atmosphere can be welcoming and supportive in the right circumstances.

    The tension between praise and criticism creates a complicated portrait of Collar City Rehab. On one hand, there are clear affirmations that the facility can deliver effective rehab, compassionate interaction, and a generally favorable environment for recovery when staffing is sufficient and conditions are well-managed. On the other hand, there are serious red flags raised by other reviewers - issues of cleanliness, responsiveness, and governance that, in their view, undermine residents' safety and well-being. This duality makes it difficult for prospective families to form a definitive judgment, inviting them to weigh firsthand experiences against the documented concerns and to consider how conditions might change over time.

    In summary, Collar City Rehab emerges as a place of sharp contrasts. For some, it is a place where dedicated professionals help patients recover and thrive, where admissions are smooth, and where therapists and social workers offer meaningful support. For others, it is a facility plagued by cleanliness problems, staffing shortages, slow response times, and questions about leadership and oversight. The breadth of experiences reflected in these accounts suggests that outcomes at Collar City Rehab can vary widely depending on staff availability, management practices, and day-to-day conditions. Families contemplating placement - and those currently navigating care for loved ones - may find it crucial to visit, observe, and ask pointed questions about staffing levels, treatment plans, and the facility's ongoing response to concerns, recognizing that the true picture may depend heavily on when and where in the building one looks.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Albany Cty (8 miles away) Albany Cty (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Diamond Hill Nursing and Rehabilitation Center in Troy, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in their fully furnished private rooms. Community-operated transportation is available for outings and appointments, and a computer center allows residents to stay connected with their loved ones.

    Meals are served in a dining room with restaurant-style dining, catering to special dietary restrictions such as diabetes diets. Housekeeping services are provided to maintain a clean and comfortable living environment. Residents can relax or socialize in the gaming room, garden, small library, or outdoor spaces. Telephone services are available for communication purposes, while move-in coordination helps ease the transition into the community.

    To ensure optimal health and wellness, Diamond Hill provides 24-hour call system and supervision for round-the-clock assistance. Trained staff offer support with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications. A mental wellness program is in place to address any emotional needs of the residents.

    The community offers various activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or arranging transportation for non-medical needs. Fitness programs promote physical well-being, while scheduled daily activities cater to different interests and preferences of the residents. Resident-run activities encourage socialization within the community.

    In terms of location, Diamond Hill has convenient access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents can easily meet their daily needs or access medical care when required.

    Overall, Diamond Hill Nursing and Rehabilitation Center provides a comfortable assisted living experience with comprehensive care services and amenities that cater to both physical and emotional well-being.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1.7 miles)
    • Marra's Pharmacy (2.4 miles)
    • Rite Aid (3.8 miles)
    • Walgreens (4.7 miles)
    • Rite Aid (4.9 miles)
    • Walgreens (5.1 miles)
    • CVS Pharmacy (5.8 miles)

    Physicians

    • Cohoes Family Health Center (2.2 miles)
    • Northeast Health (4 miles)
    • Troy Medical Group (4.1 miles)
    • Ophthalmic Consultants of The Captial Region (4.1 miles)
    • Capital Imaging (4.7 miles)
    • Shaker Pediatrics PC (4.9 miles)
    • Kansas Eye Surgery Associates (5.1 miles)

    Restaurants

    • BYE-i Brewing (2.3 miles)
    • Sonic Drive-In (3.8 miles)
    • Brown's Brewing Company (4.1 miles)
    • Guptill's Coney Express (4.2 miles)
    • Rare Form Brewing Company (4.6 miles)
    • Country Drive-In (4.8 miles)
    • McDonald's (4.9 miles)

    Hospitals

    • Seton Auxiliary (3.5 miles)
    • Samaritan Hospital (4.1 miles)
    • The Eddy (9 miles)
    • The Pain Management Center At Albany Memorial Hospital (9.3 miles)

    Cafes

    • Starbucks (3.8 miles)
    • Starbucks (5.9 miles)
    • Starbucks (6.7 miles)
    • Mocha Lisa's Caffe (7.5 miles)
    • Starbucks (7.5 miles)
    • Uncommon Grounds (7.6 miles)
    • Starbucks (8.1 miles)

    Parks

    • Colonie Town Park (4.2 miles)
    • Riverfront Park (4.4 miles)
    • Clifton Gardens Park (7.2 miles)
    • The Crossings of Colonie (8.4 miles)
    • Miracle Playground (8.4 miles)

    Places of Worship

    • St Anthony of Padua Church (4.6 miles)
    • Grace Fellowship (5.1 miles)
    • St Edward's Church (8.5 miles)
    • Hindu Temple Society (8.5 miles)

    Transportation

    • Terminal B (8 miles)
    • Albany International Airport (ALB) (8.1 miles)
    • Southwest Airlines (8.1 miles)
    • National Car Rental (8.1 miles)

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