Diamond Rock Terrace in Troy, NY

Pros

• The reviews describe Diamond Rock Terrace as peaceful, quiet, and free from city traffic noise.
• Filomena is praised for making moves smooth and for being polite, professional, and knowledgeable.
• The property is noted as nice, well kept, clean, and well maintained.
• Al and the maintenance team are consistently helpful and keep the building clean.
• Tammy Durocher is commended for flawless communication, patience, and detailed, respectful management.
• The community feels secure, well organized, and accessible, with generous closet space.
• The apartment layouts are praised for being clean, well designed, and offering ample storage.
• The amenities include large common spaces, a kitchen, indoor laundry, and a supportive atmosphere.
• The weekly bus to Hannaford is convenient, with drivers described as amazing and helpful.
• The grounds and views are described as beautiful, with wildlife and a friendly atmosphere.
• The staff and residents are described as wonderful, caring, and friendly; the staff goes above and beyond.
• Residents report feeling welcome, settled, and happy with move-ins and ongoing communication.

Cons

• They claim seniors are forced to put their own trash in a dumpster, the elevator is broken, and the motor has needed replacing for years, while the rent tops $1,000 with little else to justify it.
• The nurses and aides are horrible, treating patients poorly and disrespectfully.
• The building is dirty, outdated, not well cared for, with pests and rodents, including cockroaches.
• They would not recommend this place to anyone, and maintenance is unresponsive.
• If a resident is in a wheelchair, they risk being stranded because the elevators aren’t kept running, and help comes only from other residents.
• Seniors are left unattended on weekends; sidewalks aren’t shoveled, shovels and salt are locked up, and there is one washing machine for 20 people with repairs rarely made.
• The facility smells like smoke, hallways are not clean, and the carpets are dirty.

Review

Diamond Rock Terrace in Troy is best suited for independent seniors who want a quiet, self-directed living environment with solid on-site management and practical conveniences. The setting rewards residents who value a peaceful atmosphere, spacious apartments, and built‑in routines that support budgeting and daily life. Heat inclusion and stable utilities help with predictable monthly costs, while large closets, a full kitchen, and an indoor laundry option keep everyday tasks manageable. The property also offers meaningful social anchors: communal rooms, a well-used kitchen space for gatherings, access to occasional meals, and regular activities that foster a sense of belonging. For families prioritizing an affordable, community-oriented option where independence remains central, Diamond Rock Terrace presents a credible, choice-worthy path. It is not a care campus; it functions best when the goal is to stay in place with community support rather than to receive intensive daily assistance.

Alternatives should be on the radar for anyone whose needs exceed independent living. Residents who require consistent personal care, frequent assistance, or mobility support will likely encounter gaps here, as suggested by several reviews mentioning care staff unreliability. Elevator reliability is a recurring concern, and for wheelchair users or those who rely on prompt access to upper floors, that risk can be material. The infrastructure is aging, and pest complaints plus occasional odor issues complicate comfort. Communication gaps with some staff and delayed responses in certain cases further tilt the balance away from Diamond Rock Terrace for families seeking a turnkey, fully responsive experience. In short, if care needs are predictable or increasing, or if a pristine, modernized environment is non-negotiable, look toward purpose-built assisted living or newer senior residences.

The strongest positives revolve around security, space, and community infrastructure that support independent living. Generous apartment layouts, abundant closet space, and in-unit features like emergency pull switches contribute to a sense of control in daily routines. Heat inclusion lowers the monthly burden, and the availability of indoor laundry, a full kitchen, and a shared indoor area for events enhances convenience. The weekly shopping shuttle and the presence of several common rooms give residents practical options to stay engaged without leaving the building. The grounds and overall quiet atmosphere are repeatedly praised, as are the smaller touches, well-kept common areas and responsive maintenance when the system is functioning well. When these elements align, Diamond Rock Terrace can feel like a reliable, comfortable home base that supports an active senior lifestyle.

Staff quality emerges as the decisive factor shaping satisfaction. The on-site team is frequently described as capable, approachable, and highly responsive, with particular emphasis on a few standout individuals. Tammy Durocher’s leadership is consistently highlighted for clear communication, meticulous oversight, and a willingness to tackle the logistics of move-ins and ongoing resident needs. Filomena’s professionalism and the maintenance crew’s reliability are repeatedly cited as stabilizing forces that keep operations smooth. When the team is at its best, residents feel supported, families gain confidence, and the community functions with a genuine sense of care. That said, experiences vary where staffing gaps appear, and the strongest outcomes hinge on the presence of a proactive, resident‑oriented management mindset. The takeaway is clear: strong, attentive management can dramatically lift Diamond Rock Terrace from merely adequate to genuinely reassuring.

A practical snapshot of the living experience shows a mix of strengths and blemishes. The apartments deliver what many expect, spacious layouts, ample storage, and a setting that feels private and serene. Yet the building’s age shows in inconsistent cleanliness in some areas, pest concerns, and occasional odors that temper the appeal. Elevators, when functional, support access; when not, mobility becomes a real constraint and undermines daily routines. Transportation offerings are a mixed bag, with some residents praising scheduled grocery trips and others uncertain about bus availability. Community life has its rhythms, holiday meals, birthday acknowledgments, and garden plots, that can anchor a beloved routine. The overall impression, then, is a warm, welcoming environment tempered by aging infrastructure and repair needs that require steady, ongoing attention.

For families weighing the decision, the bottom line comes down to balance and risk tolerance. If independence, social engagement, and predictable costs hold primary importance, and if elevator reliability and pristine, pest-free common areas are acceptable trade-offs, Diamond Rock Terrace is worth pursuing. A thorough tour should test elevator reliability, inspect pest management history, and assess cleanliness across floors. Verify the specifics of what the monthly rent covers (heat, utilities, internet, and any transport costs), and probe the consistency of maintenance response during weekends or after hours. Talk with current residents about day-to-day responsiveness and the cadence of activities. If these conditions align with the resident’s priorities, the community offers a practical, reassuring path that honors independence. If care needs may escalate, or if a spotless, modern environment with robust, 24/7 support is non‑negotiable, it is prudent to actively explore assisted living alternatives rather than assume this serves all levels of need.

The area around Troy, New York offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several pharmacies within a short distance, making it easy to access medication and healthcare supplies. Additionally, there are reputable physicians and hospitals nearby for any medical needs. For those who enjoy dining out, there are a number of restaurants ranging from casual to upscale options. The presence of cafes like Starbucks provides opportunities for socializing and enjoying coffee or snacks. Outdoor enthusiasts will appreciate the proximity to parks where they can relax and enjoy nature. Places of worship are also readily available for those seeking spiritual fulfillment. Transportation options such as the airport and car rental services make traveling convenient for both residents and visitors. Overall, this area of Troy offers a well-rounded community with diverse resources for senior living considerations.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Marra's Pharmacy (1.8 miles)
• Rite Aid (2.6 miles)
• Walgreens (3.6 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5.4 miles)
• Market 32 (5.6 miles)

Physicians

• Cohoes Family Health Center (1.7 miles)
• Troy Medical Group (2.9 miles)
• Northeast Health (2.9 miles)
• Ophthalmic Consultants of The Captial Region (2.9 miles)
• Capital Imaging (4.4 miles)
• Shaker Pediatrics PC (4.6 miles)
• Kansas Eye Surgery Associates (4.7 miles)

Restaurants

• BYE-i Brewing (1.8 miles)
• Sonic Drive-In (2.6 miles)
• Brown's Brewing Company (3 miles)
• Rare Form Brewing Company (3.5 miles)
• Guptill's Coney Express (4 miles)
• On Tap (4.6 miles)
• McDonald's (4.9 miles)

Hospitals

• Seton Auxiliary (2.3 miles)
• Samaritan Hospital (2.9 miles)
• The Eddy (7.8 miles)
• The Pain Management Center At Albany Memorial Hospital (8.2 miles)
• Albany Memorial Hospital (8.2 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (5.3 miles)
• Starbucks (5.8 miles)
• Starbucks (7.4 miles)
• Mocha Lisa's Caffe (8.2 miles)
• Starbucks (8.2 miles)
• Uncommon Grounds (8.3 miles)

Parks

• Riverfront Park (3.2 miles)
• Colonie Town Park (4.3 miles)
• The Crossings of Colonie (7.6 miles)
• Miracle Playground (7.6 miles)
• Clifton Gardens Park (7.8 miles)

Places of Worship

• St Anthony of Padua Church (3.4 miles)
• Grace Fellowship (4.2 miles)
• Hindu Temple Society (7.5 miles)

Transportation

• Terminal B (7.5 miles)
• Southwest Airlines (7.6 miles)
• Albany International Airport (ALB) (7.6 miles)
• National Car Rental (7.6 miles)