Baptist Health Nursing & Rehab

Pros

• Everyone was pleasant, especially some of the aides.
• The food was good.
• The therapists did a nice job.
• Social workers, nurses, and aides were attentive and kind.
• They provided plentiful physical therapy and very good meals.
• There were regular visits by an internist, dentist, optometrist, and podiatrist.
• The financial/admin staff were very helpful with billing and insurance matters and the transition to an assisted living facility.
• They had plenty of seasonal holiday parties and visiting musicians for in-house entertainment.

Cons

• The aides are described as unfit to care for residents and should not be employed.
• The kitchen is described as delivering horrible, unacceptable food.
• The facility is severely understaffed, leading to neglect and missed care.
• Medications are missed and residents sit in soiled clothes for hours.
• Leadership is characterized as a disgrace, with nonexistent communication and priorities that don't center patient care.
• Residents are left unattended in wheelchairs for hours.
• Some staff are accused of abusive, racist, or unprofessional behavior toward patients and families.

Review

The collection of reviews presents a facility that elicits radically divergent experiences. On one side of the ledger, there are accounts of pleasant, attentive staff, solid medical oversight, good meals, and notable therapy work. A number of reviewers emphasize that aides could be compassionate and patient, therapists delivered quality care, and the facility offered robust medical support - internists, a dentist, an optometrist, and a podiatrist making regular visits. One family noted that their brother spent a year there after a stroke and a heart event, and described regular, attentive visits by social workers, nurses, and aides; they highlighted the availability of physical therapy, occupational therapy, and a smooth transition process with billing and insurance support. Another review from a family who visited twice weekly described plentiful physical therapy and very good meals, along with holiday parties, visiting musicians, and overall attentive care. In short, for some residents and families, the place could feel like a well-run environment with caring staff and meaningful rehabilitation.

Yet the other half of the picture is starkly harsher. A large number of reviews paint a picture of neglect, mismanagement, and safety concerns that would alarm any family member. The most striking theme is understaffing and the consequences: medications missed, hygiene neglected, residents left in soiled clothes for hours, and long stretches where call bells go unanswered. Several reviews specifically describe patients not receiving timely medications or therapies, being left unattended in wheelchairs, and receiving insufficient assistance with basic needs like bathing and changing. One account describes water that residents wouldn't drink because of contamination risks, and back injuries from inadequate hygiene or support. The tone throughout these posts is urgent and alarming: neglect deemed unacceptable, and leadership described as disgraceful and far from prioritizing patient care.

The criticism extends from day-to-day care to leadership and communication. Commenters repeatedly call out a lack of clear, reliable communication from management, suggesting that unless a family member is present 24/7, a loved one could be left unattended for hours. Some reviews are even more damning, labeling the leadership as incompetent and accusing them of prioritizing bed occupancy and bed counts over actual patient well-being. The sentiment is that while a few staff members genuinely care, the overall administration fails to provide a safe, respectful environment, and that this failure cascades down through the ranks to affect every shift.

Several specific incidents amplify the severity of the negative reports. There are claims of withheld or inaccessible medications, a failure to provide routine breathing treatments, and a physician-directed plan that was overridden against family wishes. In one narrative, a patient required a nebulizer every three hours but did not receive a treatment for lengthy periods; another describes a nurse shouting at a patient who opened a door and the patient crying as a result. The same thread of stories includes patients being left in soiled conditions for too long, and a general sense that basic dignity and privacy are not always protected. There are even more troubling anecdotes about potential abuse or unsafe practices, with one reviewer describing staff saying a patient could not be assisted with a task and another recounting a nurse screaming, suggesting a pattern of unsafe or disrespectful behavior in certain moments.

Complicating the picture are allegations of inappropriate or dangerous conduct by staff outside direct patient care. Some reviewers claim staff were intoxicated or under the influence while on shift, including references to intoxication or drug use occurring on site, which would understandably cause deep concern for safety. There are also reports of property and privacy violations, including a bank card being hacked, funds and cards being stolen, and clothing being stolen from a patient. One account describes staff laughter when a police report was filed, and another mentions discriminatory behavior against visitors of a certain race. Taken together, these pieces of testimony paint a picture of a facility where trust and safety may be compromised for some residents and their families.

In a few of the reflections, the experiences diverge again toward the positive. A separate thread describes a transfer toward recovery and discharge with hopeful outcomes: a patient who regained mobility, learned to walk again through therapy, and was able to leave within ten days. The contrast is sharp: some residents experience rehabilitation that leads to meaningful movement and discharge, while others endure prolonged periods of neglect and distress that push families toward reporting to health authorities and seeking external oversight. The alternating tones - from praise to alarm - underscore how inconsistent the care environment can feel from one patient to the next, or from one shift to another.

Several narratives also express a broader warning to prospective families. The repeated refrain is to conduct thorough due diligence before placing a loved one, to check recent reviews, and to be actively involved in daily care. There is a clear call to action: health inspectors should be called, and families should monitor the facility and advocate fiercely for their relatives. For some readers, this becomes a cautionary tale about choosing a care setting: while some individuals thrive and benefit from therapy, social engagement, and professional medical oversight, others encounter a troubling pattern of neglect and a management culture that appears ill-equipped to safeguard residents' wellbeing.

Overall, the collection reads as a complex mosaic of experiences. It includes heartfelt gratitude for staff members who eat, sleep, and work with patients to restore function and dignity, alongside vehement, urgent testimony about neglect, safety lapses, and abusive or unethical practices. The breadth of voices suggests a facility that has the potential to provide meaningful rehabilitation and compassionate care, but also a series of systemic failures that leave many families feeling shaken and voiceless. The takeaway for readers is clear: outcomes at this facility appear highly variable, and prospective families should enter with eyes wide open, insist on direct, ongoing updates, and demand transparent oversight from administration and regulatory bodies to ensure that every resident receives the safe, respectful care they deserve.

The neighborhood of Scotia, New York offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple parks nearby such as Collins Park and Indian Meadows Park, residents have opportunities for outdoor activities and relaxation. The area also has several pharmacies within a few miles, making it easy to access medications and other healthcare needs. In terms of dining options, there are various restaurants like J&T's Family Cafe and Subway for enjoyable meals. Additionally, transportation options are readily available with the Schenectady Amtrak Station and Albany International Airport located nearby. For medical care, there are reputable physicians' offices like Ortho NY and hospitals such as Ellis Hospital in close proximity. Lastly, places of worship like St Edward's Church provide spiritual support for those seeking a connected community within Scotia.

Parks

• Collins Park (0.6 miles)
• Indian Meadows Park (3.7 miles)
• Clifton Gardens Park (8.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Market 32 (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• J&T's Family Cafe (0.7 miles)
• Dairy Circus (0.7 miles)
• Jumpin' Jack's Drive-In (0.7 miles)
• Subway (1.2 miles)
• KFC (1.3 miles)
• Wendy's (1.4 miles)
• The Shaker And Vine (1.4 miles)

Transportation

• Schenectady Amtrak Station (1.5 miles)
• National Car Rental (9.6 miles)
• Albany International Airport (ALB) (9.6 miles)
• Terminal B (9.6 miles)
• Southwest Airlines (9.6 miles)

Cafes

• Villa Italia (1.6 miles)
• Panera Bread (2.8 miles)
• Starbucks (4.1 miles)
• Uncommon Grounds (9.1 miles)
• Mocha Lisa's Caffe (9.2 miles)
• Starbucks (9.2 miles)

Physicians

• Ortho NY (1.7 miles)
• Capitalcare Medical Group (2.3 miles)
• Schenectady Urological Associates PC (2.6 miles)
• Fox & Schingo Plastic Surgery (2.8 miles)
• ImageCare Niskayuna (3.5 miles)
• Sukumaran, Sunitha: Sunitha Sukumaran (3.9 miles)
• Scotia-Glenville Family Medicine (4.8 miles)

Hospitals

• Ellis Hospital (2.3 miles)
• Sunnyview Rehabilitation Hospital (2.3 miles)
• Bellevue Woman's Care Center (4.8 miles)

Places of Worship

• St Edward's Church (8 miles)