Luxor Nursing And Rehabilitation At Mills Pond

Pros

• The physical therapy team at St. James Luxor provided exemplary care and showed great compassion towards the patients and their families.
• The nursing staff was described as phenomenal, offering compassionate care that was greatly appreciated by patients and their families.
• Many found the cleaning staff to be helpful and pleasant, contributing to a positive experience in maintaining room cleanliness.
• The dietician was attentive to individual dietary needs, providing healthy and balanced meals for patients with specific requirements.
• Families praised the administrative team for being both friendly and professional, enhancing their overall experience at the facility.
• Some patients noted that despite staffing challenges, their needs were met with care and attentiveness from the nursing staff.
• The facility featured a lovely café that added a pleasant touch to the environment for residents and visitors alike.
• Patients appreciated the cheerful atmosphere of the facility, which contributed positively to their rehabilitation experience.

Cons

• The staff members are overworked and unable to keep up with the demands of the residents.
• Many patients experience long wait times for assistance, especially when calling for help or medication.
• The food served is consistently described as horrible, tasteless, and often served cold.
• Cleanliness standards in common areas and some rooms are inadequate, with reports of messy hallways and overflowing garbage.
• There is a lack of proper communication from nursing staff regarding patient care and medication management.
• Patients have reported serious health issues being overlooked or mishandled by the facility.
• The overall environment feels more like a hospital than a home, lacking warmth and comfort.
• New ownership has led to continued poor staffing levels and substandard services compared to previous management.

Review

The reviews of Luxor Nursing and Rehabilitation at Mills Ponds present a complex picture of the facility, showcasing both commendable aspects and significant shortcomings. Multiple reviewers shared experiences regarding patient care, staff responsiveness, food quality, and the overall environment within the facility. While some accounts highlighted exceptional care from specific departments or employees, others revealed troubling instances where basic patient needs were neglected.

Several reviewers expressed dissatisfaction with the attentiveness of the staff. Instances were noted where patients faced delays in receiving essential care, such as medications or responses to call buttons. One reviewer described waiting over an hour for assistance after calling for help and criticized the facility's failure to follow proper medication protocols, leading to adverse effects for the patient. This sentiment was echoed by others who reported long waits for staff responses and a lack of timely communication regarding critical medical information.

Food quality emerged as a recurring issue across multiple reviews. Many described the culinary offerings as subpar, with cold meals devoid of flavor or nutritional value being served regularly. Specific complaints included bland dishes such as tasteless chicken salad or rubbery hamburgers accompanied by unappetizing sides like cold vegetables. A reviewer recounted feeling ill after nearly every meal due to poor food preparation standards. Such concerns reflect a broader need for improvement in dietary services at the facility, which many believe is directly connected to residents' overall well-being.

Despite these criticisms, positive reviews highlighted exceptional moments of compassion and care provided by individual staff members, particularly in physical therapy (PT) and occupational therapy (OT). Several patients praised their therapists as being dedicated professionals who went above and beyond to restore strength and mobility in those recovering from illnesses or surgeries. Family members noted how attentive PT professionals helped ease their loved ones through rehabilitation processes during difficult times.

Cleanliness within various areas of the center seemed to be another contentious topic among residents' families. While one review mentioned consistent cleanliness in private rooms cared for diligently by housekeeping staff, another account pointed out filthy public restrooms and overflowing garbage cans that compromised sanitation standards throughout common areas. This disparity indicates that while some corners within the facility may receive appropriate attention from cleaning personnel, there are clear lapses elsewhere that jeopardize patient comfort.

The atmosphere at Luxor Nursing Rehabilitation also came under scrutiny; several reviewers remarked on its uninviting decor reminiscent of facilities built decades ago. The combination of an outdated environment paired with understaffing created an ambiance unsuitable for fostering compassionate healthcare delivery—a sentiment further exacerbated by systemic issues related to management philosophies that seemingly demoralized staff rather than empowering them.

Ultimately, Luxor Nursing and Rehabilitation has garnered mixed reviews reflecting contrasting insights into what residents can expect during their time there. From excellent therapy services offered by caring professionals—often shining rays of hope amid darker experiences—to overwhelming concerns about food quality and inadequate staffing levels impacting timely resident care—the feedback underscores an urgent need for systemic changes at all levels within this facility if it aims to provide truly commendable service moving forward. As families consider options for rehabilitation centers amidst challenging health circumstances facing loved ones each day; ensuring decisions are informed requires navigating these varied perspectives carefully before making final choices about where best to seek timely recovery solutions.

This part of St James, New York, offers a variety of amenities that cater to seniors looking for convenience and entertainment in their everyday lives. With multiple theaters nearby like AMC Stony Brook 17 and Island 16 Cinema de Lux, seniors can enjoy watching movies without having to travel far. In terms of healthcare, there are numerous physicians offices such as Dr Denis O'Brien, MD and Stony Brook Cancer Center within a few miles radius for easy access to medical services. For dining options, there are popular restaurants like Shake Shack and Bahama Breeze as well as cafes such as Starbucks and Crazy Beans to enjoy social outings or meals outside the home. In addition, there are pharmacies like Duane Reade and CVS Pharmacy nearby for medication needs. For outdoor activities, seniors can explore parks like Avalon Park & Preserve or West Meadow Beach for leisurely walks or picnics. Furthermore, transportation is easily accessible with the LIRR Ronkonkoma Station within reach for any travel needs. This area provides a well-rounded community for seniors looking to settle down in a vibrant neighborhood with all the necessary conveniences close by.

Theaters

• AMC Stony Brook 17 (0.8 miles)
• Regal Ronkonkoma (4.2 miles)
• Island 16 Cinema de Lux (6.1 miles)

Physicians

• Dr Denis O'Brien, MD (0.8 miles)
• Zwanger-Pesiri Radiology (1.3 miles)
• Stony Brook Cancer Center (2.3 miles)
• ProHEALTH East End Eye (2.3 miles)
• Endocrine Associates of Long Island (2.4 miles)
• Branch Pediatrics (2.5 miles)
• Long Island State Veterans Home (2.7 miles)

Restaurants

• Shake Shack (0.9 miles)
• Red Lobster (1 miles)
• Lake Grove Diner (1 miles)
• Bahama Breeze (1.2 miles)
• Burger King (1.3 miles)
• Miller's Ale House - Lake Grove (1.4 miles)
• Applebee's (1.6 miles)

Pharmacies

• Duane Reade (1.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (1.2 miles)
• Student Activities Center (2.6 miles)
• Crazy Beans (2.6 miles)
• Nesconset Bagel Cafe (3.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.6 miles)
• Starbucks (4.9 miles)

Parks

• Avalon Park & Preserve (2.4 miles)
• West Meadow Beach (4.4 miles)
• Selden Dog Park (4.6 miles)
• Sunken Meadow State Park (6.1 miles)

Hospitals

• Main Lobby (2.4 miles)
• St Catherine of Siena Medical Center (4.4 miles)
• John T Mather Memorial Hospital (6.1 miles)
• St Charles Hospital (6.3 miles)

Transportation

• LIRR - Ronkonkoma Station (5.2 miles)