150 New Moriches Road, Lake Grove, NY 11755
For more information about senior living options: (844) 490-3973
Rebecca was extremely helpful and knowledgeable about the entire process. Lauren, Louisa, and CJ were incredibly helpful and went out of their way to ensure the proposal was perfect. CJ was amazing and allowed them to try on everything they wanted. Myriam V was extremely helpful and very kind. Ms. Chekesha Jones was fantastic; she was patient and showed many options. CJ was an incredible consultant and helped them pick out the most perfect ring. CJ provided the absolute best customer service with a smile throughout. Myriam assisted with repairs quickly and also cleaned the jewelry. Myriam is the best, always providing great customer service, sweet and helpful. Mimi is incredibly sweet and always takes the time to clean jewelry; she remembers customers by name. Miriam at the Lake Grove Jared greeted with a smile and helped with cleaning and inspection efficiently. Clarissa was helpful and nice, making the process of picking a ring and designing another ring go smoothly. Clarissa was incredibly helpful and kind and a great guide for finding what they wanted. CJ was super helpful and kind, taking time to help them figure out what they liked. Myriam was the true meaning of customer service; very helpful and patient. CJ was wonderful - kind, patient, and had a great personality. Mimi and Penny were amazing; extremely helpful and personable, guiding to the perfect engagement ring. CJ is great; she was very kind, polite, and patient. Myriam was incredibly helpful and friendly every time they visited Jared. Maria, the store manager, went above and beyond to fix the ring and make the experience comfortable and convenient.
The store is a rip-off and doesn't take care of its own repairs, charging more for the repair than the initial sizing. The service was the worst, with rude personnel and repeated escalations; customers were told to go to a local jeweler for better treatment. The staff were condescending and failed to acknowledge customers, pushing inappropriate style options. The watch/bracelet repair dragged on for months with multiple fixes failing, leaving the customer unwilling to return. The staff's lack of training on ordering and POS systems led to a frustrating, poorly coordinated experience.Encore at Lake Grove is best suited for families that prize a high-touch, relationship-driven care approach where staff listen carefully, explain options clearly, and guide families through decisions without pressure. The community should appeal to those who want consistent, attentive engagement from a caring team - people who value staff who remember preferences, coordinate needs promptly, and treat each resident as an individual rather than just another case. In practice, this kind of environment translates to a sense of security for families that want daily reassurance through accessible staff, transparent conversations, and proactive involvement in care planning and everyday routines.
Those considering alternatives are likely to be families that prioritize ultra-predictable processes, rigidly standardized procedures, or highly transparent, itemized pricing and policy structures. If a steady, cookie-cutter experience across all shifts is non-negotiable, or if a family needs exhaustive, at-a-glance cost breakdowns before engaging any services, an alternative community with a stronger emphasis on formalized protocols and price guardrails may be preferable. Similarly, for families seeking a facility with a particularly brisk, efficiency-driven service model, a different operator could better match those operational expectations. The key is to align the care philosophy with the family's comfort level around consistency and cost clarity.
The strongest positives are the staff attributes that directly support family confidence: patient listening, thorough explanations, and a willingness to go the extra mile to resolve questions and concerns. In a senior-living context, such qualities translate into careful care planning, clear communication about what is included in monthly fees, and a collaborative approach to updating longstanding arrangements as needs evolve. When staff demonstrate warmth, knowledge, and a steady presence, it offsets the potential concerns families may have about transitions, medical coordination, or activity engagement. The most convincing proof lies in the consistency of staff interactions over time, the ability to answer questions without pressure, and the readiness to involve families in decisions.
Conversely, a few reviews highlight the real risk of uneven service experiences and slower follow-through in repair-like or maintenance-type processes. In a senior-living setting, this translates to potential frustration around maintenance requests, appointment coordination, or communication gaps during care-plan updates. While Encore can be judged by the same standard any care community should be held to - reliability, timely responsiveness, and accountability - the weight of these concerns depends on how the community structures its operations and monitors service recovery. Prospective families should probe for examples of how issues are tracked, escalated, and resolved, and whether there are built-in guarantees or service-level commitments.
What to look for on a visit and in conversations is concrete evidence of continuity and trust-building: stable caregiver assignments, a clear care-coordination framework, transparent pricing with predictable increases, and a family-friendly communication protocol. Ask about average response times to maintenance or care-plan changes, how often care conferences occur, and whether a designated liaison remains the same across major transitions. Inquire about staffing stability, the onboarding of new caregivers, and the pathways for families to provide input. Also verify the availability of enrichment options - therapy, social programming, and purposeful activities - that align with resident interests, since a strong social fabric often differentiates a premier community from the rest.
Overall, Encore at Lake Grove presents as a compelling choice for families seeking a warm, responsive, and personally attentive senior-living experience. The community's appeal rests on staff who communicate well, explain options with patience, and invest in building trust with residents and families. For those whose decision hinges on high-touch service and strong relational care, Encore is well positioned to deliver. For families prioritizing rigid process uniformity, fixed-price certainty, or brisk, highly standardized operations, it is wise to compare alternatives and insist on concrete examples of how care plans, maintenance requests, and billing are managed in real time. A thoughtful tour and a candid dialogue with the leadership team will reveal whether Encore's approach aligns with the family's expectations and the resident's needs.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Island - MacArthur (5 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Encore at Lake Grove in Lake Grove, NY is a vibrant and welcoming assisted living community that offers a range of amenities and care services to enhance the lives of its residents. With a focus on providing a comfortable and convenient living environment, Encore offers telephone and Wi-Fi/high-speed internet access throughout the community, ensuring residents can stay connected with loved ones and the outside world.
Care services at Encore include meal preparation and service, ensuring that residents receive delicious and nutritious meals tailored to their dietary needs. The dedicated staff also assists with medication management, providing peace of mind for both residents and their families.
Dining at Encore is a delightful experience, with special attention given to accommodating dietary restrictions. Whether it's a preference for heart-healthy options or specific allergies or sensitivities, the culinary team at Encore ensures that every resident's needs are met.
One of the defining features of Encore is its excellent location. With 7 cafes, 2 parks, 16 pharmacies, 21 physicians, and 20 restaurants nearby, residents have easy access to various amenities and services within close proximity to the community. Additionally, transportation options are available for those who need assistance getting around town.
For seniors who enjoy cultural experiences, there are two theaters nearby that offer entertainment options such as movies, concerts, and live performances. In case of any medical emergencies or health concerns, there is a hospital conveniently located nearby as well.
Overall, Encore at Lake Grove strives to provide an enriching lifestyle for its residents by offering top-notch amenities and care services while being surrounded by numerous local amenities that cater to their unique needs and interests.
Encore at Lake Grove is located at 150 New Moriches Road, Lake Grove, NY 11755 in Suffolk County, New York
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