Promenade Rehabilitation And Health Care Center
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140 Beach 114Th Street, Rockaway Park, NY 11694
For more information about senior living options: (844) 490-3973
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The Rehab team - physical, occupational, and speech therapy - provides outstanding care, constant encouragement, and compassion. The nursing department is consistently kind, respectful, and attentive to residents and families. The dietary department goes beyond to meet residents' nutritional needs. The housekeeping and laundry departments keep rooms clean, sanitized, and well maintained. The Recreation Department creates engaging events that help residents feel at home. The administrator, Sam Samet, offers ongoing support and attention to every need. Promenade Rehabilitation makes a real difference in residents' lives by helping them regain independence. Families describe Promenade as a place where residents are treated with care, compassion, and a sense of family. The facility is a warm, home-like environment that fosters confidence and hope.
The staff were described as disrespectful and unhelpful. Admissions were said to ignore calls, with no adequate communication. The facility was described as dirty and smelly, with unbelievably rude staff. A nurse was reported to have rolled her eyes and ignored the reviewer, and staff did not communicate with each other. A reviewer claimed that a big dog was unleashed in the lobby. The nurse call bell did not work, the bed squeaked, and a patient's leg wound was left untreated against doctors' orders.Promenade Rehabilitation is a place that inspires deeply divided, highly emotional responses. On one hand, families recount experiences filled with gratitude, progress, and a sense of returning to a healthier, more independent life. On the other hand, there are accounts of frustration, concern, and warnings from loved ones who felt their relatives were not treated with the dignity or urgency they deserved. Taken together, the collection of reflections paints a portrait of a facility capable of extraordinary compassion and effective rehabilitation, while also revealing troubling gaps in communication, safety, and consistency of care that require serious attention.
Several testimonials center on extraordinary warmth and effectiveness from the rehabilitation teams. A longtime resident's spouse, Marie Simmonds, describes nearly two years of dedicated care that helped her husband regain strength and begin the process of going home with renewed independence. She highlights the physical therapy, occupational therapy, and speech therapy as distinctly outstanding, with therapists who were encouraging, skilled, and compassionate. She emphasizes that every member of the staff - nurses, CNAs, dietary workers, housekeeping, laundry, and administration - treated her husband with kindness and respect, and that the entire environment contributed to a sense of being cared for rather than being merely housed. The recreation department is singled out for its lively events - parties, outdoor activities, barbeques, luncheons, and special dining - that helped both him and her feel at home during this rehab journey. In her view, Promenade goes beyond standard care, building confidence and hope in a warm healing setting.
The narrative also includes testimony from someone who, beyond caring for a patient, has personal history with Promenade as a former employee. Marie notes that she has known the team's dedication and professionalism for over two decades, which lends her confidence that the care her husband received was rooted in a deep-seated commitment to excellence. She praises the administrator, Sam Samet, for his ongoing support and meticulous attention to every need, underscoring a leadership presence that feels both responsive and principled. For this family, the culture of care isn't merely about clinical outcomes; it's about the reassurance that comes from consistent, heartfelt engagement across departments. The overall message is that Promenade can provide a home-like, hopeful environment where rehabilitation flourishes because staff members genuinely invest in each resident's well-being.
But the experience landscape is not homogeneous. Other reviewers describe a very different reality, one that includes disheartening encounters with communication breakdowns, perceived unprofessionalism, and treatments that fall short of expectations. Some posters characterize Promenade as a great facility with admirable improvements and supportive staff, while others recount experiences of disrespect, unhelpfulness, and a sense that administration and admissions do not engage in timely or transparent ways. One particularly critical post argues that the facility can be unresponsive and disorganized, with allegations of poor oversight, a lack of eye contact from staff, and a palpable sense of fear or distress in a loved one who did not want to stay. These voices serve as a stark counterpoint to the glowing narratives and suggest that patient experience varies widely.
A cluster of highly specific complaints adds gravity to the concerns. Families describe rooms and care environments that did not meet expectations or safety standards, including reports of dirty or smelly spaces, nonfunctional nurse call bells, and a perception that discharge orders were not followed. Several accounts allege mismanagement within admissions, including perceptions of marketing tactics that were misleading about room views, and repeated difficulty in getting basic administrative questions answered. In one particularly intense set of claims, a family describes rude and dismissive staff, a lack of communication between teams, and a broader sense that their loved one's needs were not prioritized. The presence of a dog in the lobby, as one reviewer noted, is cited as another alarming moment that worsened concerns about safety and professionalism.
Other stories focus on individual residents' day-to-day experiences. A cousin's account depicts a troubling combination of inadequate assistance, restricted shower schedules, limited snack options, and a sense that basic comforts were not being accommodated. Allegations of room quality, odor, and even theft of personal items during a stay add to the chorus of anxiety and disappointment. These posts emphasize that, for some families, the day-to-day realities of nursing home life - timeliness of care, attentiveness of aides, consistent communication about care plans - felt insufficient or inconsistent with what they believed Promenade promised. In several cases, reviewers explicitly requested better communication and an opportunity to discuss their loved ones' progress and discharge plans.
In contrast, a different thread of feedback centers on the power of family voices and joint care experiences. One family member describes a sense of relief when the staff's care alignment with the patient's needs produced tangible progress in rehabilitation. Positive references to specific staff members - nurses, CNAs, therapists - alongside mentions of a supportive recreation program and a welcoming environment - help to illustrate what a "best-case scenario" can look like. In another supportive account, a family member of a resident named Shakeria Mohamed lists many caregivers by name, praising the nurses, therapists, and housekeeping staff for going above and beyond and explaining that the staff's compassion, along with faith-based encouragement, helped her relative through recovery. The family emphasizes that Promenade can offer peace of mind and a sense of being well cared for when the right people are in place.
Looking across the full tapestry of experiences, it's clear that Promenade Rehabilitation holds a strong appeal for many families who describe genuine gratitude for effective therapy, a compassionate atmosphere, and a sense of returning to life at home. It is equally clear that other families feel frustrated by inconsistent communication, perceived gaps in safety and care, and experiences that leave them worried or disheartened. The stories collectively point to a facility capable of delivering high-quality rehabilitation and a nurturing environment in many cases, while also signaling that improvements in transparency, responsiveness, and day-to-day care standards are essential to ensure that every resident and family member can trust the care being provided.
For families considering Promenade Rehabilitation, the takeaways are nuanced. The place can be a beacon of healing, offering a robust rehabilitation program, deeply caring staff in many departments, and a welcoming, community-like culture that helps people feel "at home away from home." Yet there are equally compelling reasons to pause and seek additional assurances: insist on clear, timely communication about care plans and progress; verify that discharge expectations and safety standards are consistently followed; and request ongoing updates that include both clinical milestones and daily living needs. The stories together invite careful, individualized evaluation - talk to current residents and their families, meet with the rehab and nursing teams, and request a transparent care plan to ensure that Promenade can truly deliver the level of care and peace of mind that every loved one deserves.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (5 miles away) LaGuardia (14 miles away) Newark International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Promenade Rehabilitation and Health Care Center in Rockaway Park, NY is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to its residents.
For the comfort and convenience of the residents, the community features a beauty salon where they can indulge in pampering treatments, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available to help residents get around town, while the computer center allows them to stay connected with loved ones and engage in online activities.
Meals are served in a spacious dining room with restaurant-style dining, providing residents with delicious and nutritious options. For those who prefer more private dining, kitchenettes are available in some units. Housekeeping services ensure that the living spaces are clean and well-maintained.
Residents can enjoy various recreational activities within the community such as fitness programs in the fully equipped fitness room or gaming room. The outdoor space offers a serene environment where residents can relax and enjoy nature. A small library is also available for those who love reading.
The Promenade Rehabilitation and Health Care Center provides comprehensive care services to meet the individual needs of its residents. The 24-hour call system ensures that assistance is readily available whenever needed. Highly trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time.
A mental wellness program is offered to support the emotional well-being of residents, while special dietary restrictions like diabetes diets are accommodated. Transportation arrangements are made for non-medical purposes as well as for doctor's appointments.
To make life easier for new residents, move-in coordination is provided to assist with the transition process. Wi-Fi/high-speed internet access allows residents to stay connected digitally. Additionally, a wellness center offers opportunities for maintaining overall health and wellbeing.
Surrounding amenities include three pharmacies and one restaurant within close proximity to cater to the needs and preferences of residents. There are also three transportation options nearby to facilitate ease of travel.
Overall, the Promenade Rehabilitation and Health Care Center offers a comfortable, supportive, and engaging assisted living community where residents can enjoy a fulfilling and enriching lifestyle.
Promenade Rehabilitation And Health Care Center is located at 140 Beach 114Th Street, Rockaway Park, NY 11694 in Queens County, New York
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