Overall Review of Creekview Nursing and Rehabilitation
caveat
20 reviews mention this
Call-bell delays and understaffing
Residents and families describe long waits for help and staffing that didn’t meet needs.
Multiple reviewers say getting assistance took too long, including call bells going unanswered or staff taking a long time to respond. Several accounts also describe understaffing showing up during basic needs like restroom help, wound-related tasks, or routine care. A few other reviews note better experiences with staff responsiveness, but the negative reports are frequent enough that it’s a clear point of concern for many families.
caveat
18 reviews mention this
Cleaning and odors raise concerns
Cleanliness is a recurring complaint, with some stays described as dirty or badly smelling.
A number of reviews mention dirty rooms, overflowing trash, unpleasant odors, and unhygienic conditions. Some families also describe missed basics like bathing or teeth brushing, alongside reports of filthy bedding. There are also a handful of positive notes about rooms being kept clean and not smelling, suggesting experiences may vary by unit or stay—but many reviewers still raise cleanliness as a major issue.
differentiator
15 reviews mention this
Therapy is often the highlight
Therapy staff are frequently praised for helping people get stronger.
Many reviewers focus on rehabilitation outcomes, crediting PT and OT for progress such as improved walking, mobility, and overall recovery. Several also describe therapists as patient and effective, and mention being encouraged during sessions. While other parts of the stay drew criticism in separate reviews, therapy appears to be the most consistently positive daily experience across multiple stays.
common
10 reviews mention this
Food quality is mixed
Dining quality comes up often, ranging from fair to very disappointing.
Some families say meals were poor, unappetizing, cold, or fit for only limited enjoyment, and a few call out missing items or lack of variety. Others describe food as okay, better than hospital food, or generally fine for their needs. Because both negative and positive reactions show up repeatedly, food seems to be an inconsistent part of the overall experience.
caveat
16 reviews mention this
Nursing care and empathy split
Nursing communication and empathy are described very differently across reviews.
Some reviewers say nursing staff were caring, helpful, and attentive, including calls to button response and assistance with questions. Other reviews are sharply critical, describing rude or verbally abusive behavior, roughness during care, and lack of empathy. A few accounts also mention problems with communication, like difficulty getting updates or administrators/social workers not responding—making nursing care a frequent point of disagreement among families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Activities off-site
Beautician on-site
Indoor common areas
Outdoor common areas
Wi-Fi/high-speed internet available
Greater Rochester International (1 miles away)
High acuity care
Meals provided
Extensive amenities and care services.
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