Creekview Nursing And Rehab Center in Rochester, NY

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  • Interior

    A clean and organized hospital room with multiple beds and privacy curtains.

  • Decor

    A cozy lounge area featuring comfortable upholstered chairs and ambient lighting, perfect for relaxation.

  • Living Room

    A stylish and modern living room with a dining space, featuring elegant furniture and decor.

  • Building

    A building with a wooden entrance and an American flag flying in front, surrounded by trees and a well-maintained lawn under a partly cloudy sky.

  • Architecture

    The illuminated entrance of a hotel showcasing its stunning wooden architecture at night.

  • Bedroom

    A stylish and cozy modern bedroom featuring blue accents.

  • Lighting

    A modern hotel lobby featuring elegant furnishings and stylish lighting.

  • Lobby

    A spacious and welcoming waiting area in a healthcare facility, featuring comfortable seating and modern decor.

  • Chandelier

    A beautifully designed hotel lobby featuring elegant decor, a large chandelier, and vibrant floral arrangements.

  • Salon

    A clean and modern salon interior with two hairstyling stations featuring chairs and mirrors.

  • Healthcare

    A modern patient room in a hospital featuring two beds and a clean, organized space.

  • Physical Therapy

    A rehabilitation center's training room equipped with therapy equipment and a car simulation setup.

Creekview Nursing And Rehab Center in Rochester, NY

Information last verified:

525 Beahan Road, Rochester, NY 14624

For more information about senior living options: (844) 490-3973

2.7 from 114 reviews
5 stars
33
4 stars
18
3 stars
4
2 stars
3
1 stars
56

Overall Review of Creekview Nursing And Rehab Center

Pros

  • pro The staff were helpful and professional.
  • pro Clear Choice Hearing & Balance provides thorough testing with clear explanations.
  • pro The rehab team and facility are excellent, with therapy that is outstanding.
  • pro The nurses and therapy staff are amazing and caring.
  • pro Sadie, the director of social work, has been wonderful and extremely helpful to the family.
  • pro The rehab facility is beautiful, clean, and well-maintained, with friendly staff.
  • pro The PT and OT services helped patients regain walking and independence.
  • pro Administration and management are knowledgeable, professional, and responsive.

Cons

  • pro The facility is dirty and smells strongly of urine, indicating chronic neglect.
  • pro Understaffing causes residents to wait hours for assistance after signaling a need.
  • pro Residents are not bathed or properly cared for, leaving them in soiled conditions.
  • pro Privacy is violated because staff discuss patient details openly in front of others.
  • pro Wound care and hydration are neglected, increasing infection and dehydration risks.
  • pro The center has changed names multiple times, eroding accountability and trust.
  • pro Administration and social workers are unresponsive, with inquiries frequently ignored.
  • pro Residents experience repeated falls and unsafe conditions due to lack of adequate supervision.
  • pro Items such as wheelchairs and hearing aids are sometimes stolen or mishandled.

Review

This community is best suited for families seeking aggressive, outcome-oriented physical rehabilitation where the focus is on getting residents back on their feet. For seniors who can engage actively in therapy and prioritise mobility gains, Creekview can deliver meaningful gains in short stretches of stay. The best fit is someone who can tolerate variability in day-to-day environment and staffing while keeping therapy as the central objective. Those who require consistent, predictable supervision, stringent hygiene, and a fortress-like standard of safety should consider alternatives. Families with serious concerns about cleanliness, medication safety, or timely assistance may want to look elsewhere and do so quickly, before committing to a long-term stay or extended rehab period.

From the positives, Creekview’s strongest value proposition lies in its therapy and clinical teams. Several reviews highlight outstanding physical therapy and occupational therapy, with residents leaving stronger, more mobile, and able to return home sooner than expected. Nursing staff, when aligned with therapy goals, are described as attentive and compassionate, and some unit leaders are praised for practical, available leadership. This practical, rehab-forward emphasis can translate into real functional gains for motivated residents. However, these gains hinge on reliable, uninterrupted access to therapists and a culture that sustains high-quality clinical care across shifts, which is not consistently confirmed in the broader feedback.

The gravity of Creekview’s drawbacks cannot be dismissed. A recurring pattern across multiple reviews points to cleanliness and hygiene lapses: unpleasant odors, torn bedding, and rooms that feel uncared-for undermine trust in a facility that must convey a baseline of safety and comfort. Response times to call bells frequently appear slow, and some accounts describe residents left unassisted or not bathed for extended periods. Medication management and post-operative care are described in alarming terms by several families, including near-misses and gaps in communication that culminate in hospital visits or distress. These safety and hygiene concerns are not isolated anecdotes but a troubling thread that challenges the facility’s ability to provide consistent, humane care.

The most troubling threads extend beyond hygiene and response times into trust and governance. Families recount extended periods of silence from administration, difficulty reaching social workers, and experiences where discharge planning and billing information felt opaque or coercive. Reports of disrupted transfers, lost personal items, and even accusations of predatory billing practices paint a picture of a facility where oversight and patient advocacy are inconsistent. In a setting aimed at healing and recovery, these elements erode confidence and heighten anxiety for families trying to secure a safe, dignified path for their loved ones. The stark contrast between some staff’s evident dedication and the broader atmosphere of neglect underscores the need for a rigorous, on-site evaluation before admission.

There is a duality at Creekview that prospective families must weigh with vigilance. On the one hand, the rehab program can be transformative when therapy remains the primary driver of care and a stable team maintains quality. On the other hand, the aggregate experiences described by many families show a facility wrestling with understaffing, inconsistent cleanliness, and communications that fail patients and families alike. This dynamic means that the decision to place a loved one here should hinge on a comprehensive tour, candid conversations with multiple care teams, and a concrete plan for day-to-day monitoring. If choosing Creekview, demand a clear, written commitment to daily hygiene practices, timely call bell responses, and transparent discharge procedures with a proactive social-work liaison who will answer to families rather than to a billing agenda.

In practical terms, what families should do before deciding is concrete and disciplined. Schedule a face-to-face meeting with the administrator and the director of social work, request recent inspection and incident reports, and insist on walking multiple floors at different times of day to observe staffing patterns and cleanliness. Speak with current residents and several family members to gauge consistency of experience, not just standout stories. Verify that therapy appointments are reliably scheduled, and confirm a documented plan for hydration, wound care, and medication management. Ensure dedicated accountability channels, direct lines to supervisors, a written family communication protocol, and a defined discharge pathway that respects medical advice and avoids insurance-driven delays. These steps transform Creekview’s potential gains into a safer, more predictable path for recovery or transition to long-term care.

Features

Housing

  • 124 resident community capacity 124 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greater Rochester International (1 miles away) Greater Rochester International (1 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Creekview Nursing and Rehab Center in Rochester, NY offers a comprehensive range of amenities and care services to ensure that residents receive the utmost comfort and assistance. Our community is equipped with a beauty salon, cable or satellite TV for entertainment, a computer center for those who want to stay connected, and a dining room where residents can enjoy delicious meals in a restaurant-style setting.

For those who like to stay active, we have a fitness room and outdoor spaces where residents can exercise and enjoy nature. Our gaming room provides opportunities for socializing and fun activities. Our small library offers a peaceful space for reading and relaxation. Wi-Fi/high-speed internet is available throughout the community to keep residents connected.

At Creekview Nursing and Rehab Center, we offer various care services such as 24-hour call system, supervision, assistance with activities of daily living including bathing and dressing, transfers for those with mobility challenges, medication management, and assistance with special dietary restrictions including diabetes diets.

Our dedicated staff ensures that residents' mental wellness is taken care of through our mental wellness program. We also provide transportation arrangement services both for non-medical purposes as well as for doctor's appointments.

In terms of dining options, we cater to special dietary restrictions ensuring that each individual's needs are met.

We believe in providing an enriching lifestyle for our residents through various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. For added convenience, there are numerous cafes, parks, pharmacies, physicians' offices,and restaurants nearby. Additionally,hospitals are easily accessible from our community. There is also a place of worship nearby where residents can practice their faith if desired.

Overall,Creekview Nursing and Rehab Center strives to create an inclusive environment where residents can enjoy personalized care services while engaging in various amenities and activities that promote their overall well-being.

Nearby Places of Interest

Physicians

  • Orthopaedics - Chili (0.1 miles)
  • Rochester Gynecologic Associates (1.6 miles)
  • Urmc Pediatric Neurology (3.3 miles)
  • Strong Neurology (3.3 miles)
  • Rochester Colon & Rectal Surgeons (3.4 miles)
  • Canalside Family Medicine (3.6 miles)
  • University of Rochester Orthopedics and Rehabilitation (3.6 miles)

Cafes

  • Starbucks (0.2 miles)
  • Tim Hortons (0.3 miles)
  • Midnight Oil (3.2 miles)
  • Leaf & Bean Coffee Co. (3.6 miles)
  • Starbucks (3.6 miles)
  • Kung Fu Tea (3.6 miles)
  • Starbucks (3.7 miles)

Restaurants

  • McDonald's (0.2 miles)
  • Wendy's (1.6 miles)
  • McDonald's (2.5 miles)
  • Hunan Garden (3.1 miles)
  • Wendy's (3.4 miles)
  • Bill Gray's (3.5 miles)
  • The Beer Market (3.6 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • CVS Pharmacy (1.1 miles)
  • Walgreens (2 miles)
  • Wegmans (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3 miles)
  • Genesee Campus Apothec (3 miles)

Transportation

  • Greater Rochester International Airport (ROC) (1.3 miles)
  • CSX Tracks (2.4 miles)
  • Enterprise Rent-A-Car (4.6 miles)
  • Amtrak (4.7 miles)

Parks

  • Genesee Valley Park (2.7 miles)
  • Highland Park (4.1 miles)
  • Martin Luther King Jr Memorial Park at Manhattan Square (4.7 miles)

Hospitals

  • University Of Rochester Medical Center Surg/Path Lab (3.2 miles)
  • Neuro ICU 8-1200 (3.3 miles)
  • SMH Nicu (3.3 miles)
  • Strong Memorial Hospital - Cardiology (3.3 miles)
  • James P Wilmot Cancer Center (3.4 miles)
  • URMC Sawgrass Surgical Center (4.2 miles)
  • Highland Hospital (4.2 miles)

Places of Worship

  • Artisan Church (4.9 miles)

Frequently Asked Questions

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