Creekview Nursing And Rehab Center

Pros

• Westgate Nursing Home has been recently updated with nice, neat, and clean floors and walls.
• The staff at Westgate Nursing Home appears to be good and helpful.
• There is a dedicated room for library and crafts, providing engaging activities for residents.
• The physical therapy area at Westgate Nursing Home has been modernized and includes practical features like a car for practice.
• One reviewer found the assistance they received during their visit to be satisfactory.

Cons

• The facility is dirty, with flies everywhere and a terrible smell.
• The staff is rude and shows a lack of care for the patients.
• There is insufficient hygiene, as residents are not bathed and do not receive clean sheets.
• The nursing home suffers from untreated scabies and bed bug infestations.
• The facility is often short-staffed, leading to a high turnover rate among employees.
• A room was infested with bugs, raising concerns about cleanliness and safety.
• The window air conditioning unit is poorly installed, allowing cold drafts and pests to enter the room.
• Overall, the environment resembles an old hospital room rather than a welcoming living space.

Review

The state of care facilities is a topic of immense importance, particularly for those who have loved ones placed in these environments. A stark contrast exists between two establishments: one being the Rochester building, which has garnered vehement backlash due to numerous complaints about hygiene and staff behavior, and the other, Westgate Nursing Home, which appears to have made significant improvements in its service and environment.

At the Rochester building, allegations paint a grim picture of neglect and inadequate care. Multiple reviews emphasize a filthy environment where cleanliness seems to be an afterthought. The presence of flies buzzing around patients exacerbates the disturbing atmosphere, raising serious concerns about sanitation standards. Additionally, reviewers describe staff as rude and indifferent to the needs of residents. Such behavior points to a systemic issue within the facility that could compromise patient dignity and well-being. One frustrated family member lamented not just the physical conditions but also expressed deep empathy for those living in such dire circumstances: “These people didn’t ask to be there,” they stated, urging others to consider how they would feel if their own relatives were subjected to similar treatment.

Further adding to the negative sentiment surrounding the Rochester building are accounts claiming a complete lack of basic hygiene practices. Families report that their loved ones are not bathed regularly; clean sheets are seldom provided, and overall sanitation seems nonexistent. This acute neglect raises alarming questions about whether residents are receiving any proper medical or personal care at all—an appalling reality for anyone entrusted with their well-being. One review pointedly stated, “Something needs to be done,” underlining an urgent plea for accountability and improvement in such critical areas.

In sharp contrast stands Westgate Nursing Home, where positive sentiments emerged regarding renovations aimed at enhancing resident comfort and safety. Reviews highlight recent updates like new flooring and walls that contribute to an inviting atmosphere that may alleviate some distress often associated with nursing homes. Customers reflected favorably on this transformation while observing that cleanliness is prioritized—an essential feature given the criticisms levied against other facilities like Rochester.

Furthermore, Westgate boasts amenities designed to enrich residents’ lives beyond mere accommodation. Facilities for crafts and an accessible library indicate efforts toward fostering engagement among residents—a crucial factor as social interaction can significantly improve mental health outcomes for elderly individuals living in communal settings. Additionally, patrons praised advancements in physical therapy areas equipped with modern features including practice automobiles designed specifically for assisting residents in daily tasks such as entering or exiting vehicles—demonstrating a commitment not only to physical recovery but also practical life skills.

However, it is worth noting that issues plague even high-rated institutions like Westgate Nursing Home; concerns about infestation (such as untreated scabies and bed bugs) persist alongside claims of chronic understaffing which leads to high employee turnover rates. Such challenges can have profound effects on both staff morale and patient care quality over time—factors integral to understanding long-term sustainability in caregiving environments.

Ultimately, these contrasting reviews underscore an unsettling reality present within many nursing facilities today: While some establishments strive towards excellence through renovations and dedicated personnel focused on improving quality of life for their residents, others seem stuck in cycles of neglect rooted deeply within policies or management's lackadaisical attitudes toward resident welfare. There exists a critical need for transparency from care providers coupled with family engagement so that loved ones receive exactly what they deserve—a clean space filled with compassion where they can thrive during their most vulnerable moments.

Physicians

• Orthopaedics - Chili (0.1 miles)
• Rochester Gynecologic Associates (1.6 miles)
• Urmc Pediatric Neurology (3.3 miles)
• Strong Neurology (3.3 miles)
• Rochester Colon & Rectal Surgeons (3.4 miles)
• Canalside Family Medicine (3.6 miles)
• University of Rochester Orthopedics and Rehabilitation (3.6 miles)

Cafes

• Starbucks (0.2 miles)
• Tim Hortons (0.3 miles)
• Midnight Oil (3.2 miles)
• Leaf & Bean Coffee Co. (3.6 miles)
• Starbucks (3.6 miles)
• Kung Fu Tea (3.6 miles)
• Starbucks (3.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Wendy's (1.6 miles)
• McDonald's (2.5 miles)
• Hunan Garden (3.1 miles)
• Wendy's (3.4 miles)
• Bill Gray's (3.5 miles)
• The Beer Market (3.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2 miles)
• Wegmans (2.4 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Genesee Campus Apothec (3 miles)

Transportation

• Greater Rochester International Airport (ROC) (1.3 miles)
• CSX Tracks (2.4 miles)
• Enterprise Rent-A-Car (4.6 miles)
• Amtrak (4.7 miles)

Parks

• Genesee Valley Park (2.7 miles)
• Highland Park (4.1 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (4.7 miles)

Hospitals

• University Of Rochester Medical Center Surg/Path Lab (3.2 miles)
• Neuro ICU 8-1200 (3.3 miles)
• SMH Nicu (3.3 miles)
• Strong Memorial Hospital - Cardiology (3.3 miles)
• James P Wilmot Cancer Center (3.4 miles)
• URMC Sawgrass Surgical Center (4.2 miles)
• Highland Hospital (4.2 miles)

Places of Worship

• Artisan Church (4.9 miles)