Church Home Of The Protestant Episcopal Church

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  • Interior

    A well-decorated dining room with neatly arranged tables and chairs, featuring yellow tablecloths and a scenic view through large windows.

  • Outdoors

    A group of men engaged in an outdoor throwing activity, capturing a dynamic moment.

  • Decor

    A cozy bedroom in a care facility, showcasing the companionship of an elderly resident.

  • Building

    A modern multi-story residential building with balconies and manicured landscaping.

  • Architecture

    A beautifully designed interior of a ceremony space featuring wooden beams, ample seating, and soft lighting.

  • Trees

    A sunny day view of a parking lot surrounded by trees.

  • Windows

    A maroon tent set up at the entrance of a building, providing shelter.

  • Outdoor

    A man wearing a mask is walking on the grass near a tree.

  • Wheelchair

    A cheerful woman in a wheelchair holds a toy axe and a drum, set against a vibrant forest-themed mural.

Church Home Of The Protestant Episcopal Church

505 Mt Hope Avenue, Rochester, NY 14620

For more information about senior living options: (844) 490-3973

2.9 from 19 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
1
1 stars
9

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    Overall Review of Church Home Of The Protestant Episcopal Church

    Pros

    • pro The nurses, aides, activity directors, and receptionists make the resident feel cared for and loved.
    • pro The care is excellent, and the relationships with the staff are the icing on top.
    • pro Each staff member provided answers and insights for the resident's situation, making his final days loving, caring, kind, peaceful, and prayerful.
    • pro From the first day, the caregivers have been kind and friendly, and the medical and professional staff have been top-rate.
    • pro Residents are treated as part of a big family.
    • pro Riveredge residents love the food, the friendly and helpful staff, and the smallness of the facility.
    • pro The facilities and staff are well worth the premium price.

    Cons

    • pro The facility is absolutely terrible; the rooms are in terrible condition and the food is poor.
    • pro Help requests go unanswered; residents have to locate staff themselves.
    • pro Staff are unprofessional, including loud political discussions in the hallway and front-desk staff yelling at visiting families.
    • pro The dying process is made more painful by the facility's care.
    • pro There are reports of residents being left in urine for hours while staff watches TV and administration does nothing.
    • pro Belongings are reportedly stolen from residents.
    • pro Nursing staff are incompetent and argumentative toward other healthcare providers.
    • pro A nurse manager allegedly slammed a door on a child and called security on a family.
    • pro The food is described as the worst ever, contributing to dangerous weight loss.

    Review

    Across these reviews, there's a wide spectrum of experiences with skilled nursing and rehab facilities in the same region. Some families praise care that feels personal and heartfelt, while others describe frustration with safety, responsiveness, and consistency. Taken together, the comments reveal that the quality of care is highly variable, heavily influenced by the people who show up to work, how well the facility is managed, and how well families feel heard during stressful transitions.

    Several items of praise repeatedly surface about the best experiences. One family warmly credits a facility for turning an otherwise difficult transition into something manageable and loving for their mom. They emphasize that the nurses, aides, activity directors, and reception staff create an atmosphere where she feels cared for and valued - the care being excellent, with the added benefit of genuine relationships that feel like "the icing on top." Another review highlights a rehab stay that felt like the opposite of stressful: every staff member offered clear answers and insights, helping to make the end of life as loving, peaceful, and prayerful as requested. These accounts underscore how important compassionate, communicative staff and a supportive environment are to families facing critical health moments.

    Yet the same period shows sharp contrasts when things go wrong. One visit narrates a practical, jarring lapse: a mouse roaming the patient's room, with staff only able to offer to email maintenance rather than handle an immediate problem. That sense of being left waiting for help, especially in a room with an elderly resident, colors the facility's image in a distinctly negative light and raises questions about pest control and responsiveness. In a more visceral critique, another reviewer describes a facility as "absolutely terrible," with issues ranging from unresponsive help buttons to rooms in disrepair, loud political conversations in hallways, and front-desk staff who raise tensions during visits with dying loved ones. The reviewer goes so far as to call the experience a "torture chamber," painting a picture of pain and distress amplified by poor communication and unprofessional conduct.

    There are also mixed-to-positive accounts about specific facilities that underscore how individual staff and environments can vary even within the same system. A reviewer notes that their mother is very happy with the staff and the care she receives, suggesting consistency and warmth in day-to-day interactions. Another person recounts a positive view of Riveredge, where two-bedroom living arrangements felt comfortable, food was liked, and staff were described as friendly and helpful, with the option to arrange independently-contracted nurses' aides for additional needs. In contrast, several other posts critique the food and overall atmosphere, with one describing the worst meals ever and a dangerous weight loss in a frail elder, prompting a family to leave. These contrasts illustrate how dietary quality, environmental upkeep, and perceived safety can dramatically color overall impressions.

    There are also deeply negative, recurring themes about some nursing homes: ongoing concerns about staff professionalism, responsiveness, and safety. A number of reviews accuse staff of rudeness, neglect, or incompetence - ranging from not fulfilling basic duties, to fighting the effects of the pandemic, to routinely leaving residents unattended or not aiding with basic needs. One account emphasizes that the nursing staff could be argumentative with other healthcare providers, lacking medical knowledge, and needing EMS support, while the person writing insists there are far better options elsewhere. Other comments focus on disrespectful behavior toward families, or on managers who seem unapproachable, contributing to an impression that some facilities operate with poor oversight and limited accountability.

    In the midst of the criticism, there are sobering stories about harm and loss, and the consequences of planning gaps. One post recounts the death of a father and a mother left without a safe care plan, prompting a turn to a different facility with a smoother transition to permanent care. The same thread notes that from the first day, other caregivers were kind and friendly, and although the facility charged a premium, the care felt worth it. A different account underscores the value of a compassionate environment by praising the consistent, family-like atmosphere - "patients are treated as part of a Big Family." These narratives remind readers that the emotional and logistical support families seek during tough times can hinge on how thoroughly a facility coordinates care, anticipates needs, and treats loved ones with dignity.

    Finally, several entries touch on trust and reputation as factors that shape expectations. One reviewer reflects on the power of good word-of-mouth, pointing out a waiting list and the evident satisfaction of current residents as indicators that the facility provides solid care, countering some negative online ratings. This same voice cautions that online reviews can be misleading, underscoring the complexity of assessing care from afar. In another pair of comments, a family describes both the warmth of staff and the frustration with inconsistent experiences, suggesting that a facility can be excellent in some domains while failing in others - whether it's the ambiance, meals, responsiveness, or safety protocols.

    In sum, the collection paints a portrait of a care landscape where compassionate, attentive staff and well-coordinated transitions can transform what's often a harrowing journey for families into a manageable, even comforting experience. It also makes clear that deficiencies - whether in cleanliness, safety, timeliness, or professionalism - can quickly undermine trust and well-being. Families weighing options in this sphere are asked to look closely at how a facility handles day-to-day interactions, how it responds to urgent needs, and how it supports both residents and their loved ones through difficult times.

    Features

    Housing

    • 182 resident community capacity 182 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Greater Rochester International (3 miles away) Greater Rochester International (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Church Home of the Protestant Episcopal Church in Rochester, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Located in a vibrant neighborhood, this community provides a warm and welcoming environment for seniors.

    Residents at the Church Home can enjoy various amenities that enhance their daily lives. A beauty salon is available on-site for those who wish to pamper themselves, while cable or satellite TV ensures entertainment options are readily accessible. Community-operated transportation is provided to help residents get around easily, and a computer center allows them to stay connected with loved ones. The dining room offers restaurant-style dining experiences with delicious meals prepared by talented chefs. Additionally, there is a fitness room and gaming room for physical activity and leisurely pursuits.

    The Church Home understands the importance of maintaining independence while providing necessary support. Fully furnished apartments are offered, complete with private bathrooms and kitchenettes for convenience. Housekeeping services ensure that the living spaces remain clean and tidy. Move-in coordination is available to assist new residents in settling comfortably into their new homes.

    Care services provided at the Church Home cater to the individual needs of each resident. Around-the-clock call systems give residents peace of mind, knowing that assistance is always just a press of a button away. Trained staff members provide 24-hour supervision and lend a hand with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medication schedules are adhered to accurately, promoting overall health and well-being.

    Health-conscious individuals will be pleased to know that special dietary restrictions are accommodated through personalized meal preparation options, including diabetes diets. Furthermore, mental wellness programs aim to support residents' emotional well-being.

    At the Church Home, an array of engaging activities await residents every day. Fitness programs promote physical fitness and mobility, while planned day trips provide opportunities for exploration beyond the community's borders. Resident-run activities foster a sense of community and encourage social interaction. Scheduled daily activities ensure there is always something enjoyable to participate in.

    The Church Home benefits from its convenient location, with numerous amenities in close proximity. Residents have access to eight cafes and restaurants, offering a variety of dining options. Five parks provide beautiful outdoor spaces for relaxation and recreation. Additionally, there are 13 pharmacies, 34 physicians, two transportation options, and eight hospitals nearby to meet any medical needs that may arise.

    In summary, the Church Home of the Protestant Episcopal Church in Rochester, NY provides an enriching and supportive environment for seniors seeking assisted living services. With a wealth of amenities, care services tailored to individual needs, delicious dining options, an abundance of engaging activities, and convenient access to various amenities in the surrounding area, residents can enjoy a fulfilling and comfortable life at this exceptional community.

    Nearby Places of Interest

    Physicians

    • Pain Management Center (0.5 miles)
    • Highland Hospital Radiation/Oncology (0.6 miles)
    • Imaging Center - Alexander Park (1.1 miles)
    • Allergy & Rheumatology - Rochester/Alexander Park (1.2 miles)
    • Strong Neurology (1.3 miles)
    • Fantuzzo - Oral, Maxillofacial & Dental Implant Surgery (1.5 miles)
    • Science Park (1.5 miles)

    Pharmacies

    • Highland Hospital Pharmacy (0.5 miles)
    • Highland South Wedge Pharmacy (0.8 miles)
    • Walgreens (1.2 miles)
    • Genesee Campus Apothec (1.3 miles)
    • CVS Pharmacy (1.3 miles)
    • Walgreens (1.4 miles)
    • Southside Apothecary (1.5 miles)

    Hospitals

    • Highland Hospital (0.6 miles)
    • Strong Memorial Hospital - Cardiology (1.3 miles)
    • SMH Nicu (1.3 miles)
    • James P Wilmot Cancer Center (1.3 miles)
    • Neuro ICU 8-1200 (1.3 miles)
    • University Of Rochester Medical Center Surg/Path Lab (1.4 miles)
    • Strong Memorial Hospital (1.8 miles)

    Parks

    • Highland Park (0.7 miles)
    • Martin Luther King Jr Memorial Park at Manhattan Square (1.1 miles)
    • Genesee Valley Park (1.8 miles)
    • Cobbs Hill Park (2 miles)
    • Durand Eastman Beach (2.7 miles)

    Restaurants

    • Pellegrino's Deli Cafe (0.9 miles)
    • The Vesper (0.9 miles)
    • The Distillery (0.9 miles)
    • Strangebird (0.9 miles)
    • Highland Park Diner (1 miles)
    • Roc Brewing Co. (1.2 miles)
    • The Beer Market (1.3 miles)

    Cafes

    • 1872 Cafe (1 miles)
    • Starbucks (1.2 miles)
    • Java's Cafe (1.3 miles)
    • Locals Only (1.4 miles)
    • Ugly Duck Coffee (1.5 miles)
    • New City Cafe (3 miles)
    • Kung Fu Tea (3.3 miles)

    Places of Worship

    • Artisan Church (1.2 miles)

    Transportation

    • Amtrak (1.6 miles)
    • Greater Rochester International Airport (ROC) (2.6 miles)

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