Brightonian Nursing Home

Pros

• The staff are attentive and pleasant, giving residents ample time and attention.
• The atmosphere feels loving and hands-on, with staff who put families at ease.
• Residents have private rooms and baths and access daily physical therapy.
• The facility is clean, and rooms are thoroughly cleaned between residents.
• Families would choose this facility again for their loved ones based on positive experiences.
• Post-hospital care, including physical and occupational therapy, is excellent.
• The care plans are detailed, accurate, and supported by ongoing family communication.
• The therapy team is caring, knowledgeable, and personalizes recovery programs.
• Staff are dedicated and go above and beyond to help residents acclimate.
• The facility feels cozy and home-like, making residents comfortable.
• Doris was kind and helpful when assisting with mail and arrangements.
• Nurses, aides, social workers, NP, and office managers are described as very helpful.

Cons

• The staff were described as unprofessional, uncaring, and incompetent.
• Medications were reportedly not given on time.
• Personal belongings and money were mishandled or disappeared.
• The facility smelled horrendous and cleanliness was lacking.
• Some reviewers urged others not to entrust their loved ones to this facility.
• There were reports of neglect and even verbal abuse, with privacy concerns like charts discussed in hallways.

Review

Rehabilitation experiences across several facilities in the area run a wide gamut, from deeply caring and hands-on environments to places where families later describe serious concerns. In the most consistently praised narratives, families emphasize that the rehabilitation process is thorough, personal, and attentive. One account highlights a setting where the staff spend more time with residents than in other places, offering frequent attention and a medical team that remains highly engaged. Another family notes that their loved one benefited from a private room and bath, a steady routine of physical therapy nearly every day, and staff who were described as attentive and pleasant. Even when the surroundings might feel austere - such as winter scenes that lack greenery - the quality inside the facility was described as clean and welcoming, reinforcing that the care and the people in the building often mattered more than the building's appearance.

Several families singled out the rehabilitation care at particular facilities for its strong clinical focus and coordinated approach. In one review, the physical and occupational therapy teams were praised for creating personalized recovery programs, with a nurse manager who provided reassurance from the initial tour and the ongoing care planning. Documentation and follow-up meetings were highlighted as standout practices, underscoring a culture of clear communication and careful planning that helped families feel informed and involved in every step of rehab. The sense that therapy was accessible, that staff were knowledgeable, and that the overall environment felt like a supportive, home-like space came through in multiple stories, including remarks about staff who were described as loving, hands-on, and dedicated to residents' well-being.

There are also voices from within the staff and from facilities themselves that acknowledge the challenges inherent in long-term care and rehab. Some reviews from staff members emphasize a culture of care driven by a genuine commitment to residents, even while acknowledging common industry hurdles such as staffing shortages. In these statements, many staff members express that those who remain are deeply devoted to their residents and strive to provide the best possible care, even when resources are stretched. This perspective often accompanies a candid acknowledgment that, while not perfect, the unit's dedication and the personal connections between staff and residents create a meaningful and supportive rehab experience for many patients.

Not all experiences align with the most positive narratives, however. A number of reviews express strong concerns that touch on essential safety, governance, and quality-of-care issues. Some family members describe alarming conditions: being unaware of a roommate's contagious illness, odors inside the facility, and the perception that precautions were not adequately followed to prevent the spread of infection. There are painful accounts of abrupt or unprofessional interactions, including reports that personal belongings went missing, patients were not given medications on time, and conversations about care plans or family concerns were not handled with the sensitivity expected in post-hospital settings. In some cases, families urged others to avoid the facility, stating outright that the environment felt unsafe or disrespectful and that the care could be inconsistent or improper.

Several reviews underscore the importance of transparency and timely communication, especially around sensitive transitions and complex needs. One commenter praised the attention to dementia care, noting that staff were caring, patient, and focused on helping loved ones acclimate and stay safe. Another pointed to a smaller facility as offering a more personal level of care, where the setting itself was less important than the level of individualized attention residents received. Yet across the critiques, the common thread is that when communication breaks down - whether about care plans, safety concerns, or even routine day-to-day events - the trust and confidence of families quickly erode, leaving them to question the overall quality of the rehab experience.

Taken together, these experiences paint a picture of rehabilitation centers where the quality of care hinges on the people who show up each day. Positive reports emphasize compassionate care, thorough and personalized rehab programs, clean and comfortable rooms, and staff who go the extra mile to ensure residents feel at home and well-supported. Negative reports, by contrast, focus on systemic challenges - staffing pressures, inconsistencies in care or communication, safety and infection control concerns, and situations where families felt their loved ones were not treated with the respect or attentiveness they deserved. The most credible and actionable takeaway across all these voices is that choosing a rehab facility is a deeply personal decision that should weigh not only appearance or generic ratings but the specific, on-the-ground behavior of staff, the quality of rehabilitation services (PT/OT), the level of family involvement encouraged by the facility, and the facility's commitment to safety, transparency, and continuous improvement.

This part of Rochester, New York, offers a convenient and bustling neighborhood with easy access to essential amenities such as pharmacies, physicians, places of worship, restaurants, parks, hospitals, cafes, and transportation options. With several pharmacies and medical facilities nearby, seniors can easily access healthcare services. The area also boasts a variety of dining options ranging from casual eateries like Jeremiah's Tavern to more upscale choices such as Blu Wolf Bistro. Parks like Highland Park and Cobbs Hill Park provide opportunities for outdoor recreation and relaxation. Additionally, proximity to Highland Hospital and other medical centers ensures quality healthcare is within reach. Overall, this neighborhood offers a well-rounded environment for senior living with a mix of conveniences and recreational outlets.

Pharmacies

• Walgreens (0.4 miles)
• Southside Apothecary (0.4 miles)
• CVS Pharmacy (1.3 miles)
• Highland Hospital Pharmacy (1.3 miles)
• Highland South Wedge Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)

Physicians

• Greater Rochester Neurology PC (0.4 miles)
• Fantuzzo - Oral, Maxillofacial & Dental Implant Surgery (0.4 miles)
• Dr Miller and Dr Fontana (0.5 miles)
• Rochester Otolaryngology Group PC (0.5 miles)
• Lac De Vile Laboratory Collection Station (0.5 miles)
• The Hearing Center Inc. (0.6 miles)
• Genesee Valley Pain Clinic (0.6 miles)

Places of Worship

• Artisan Church (0.7 miles)

Restaurants

• Jeremiah's Tavern (1 miles)
• Highland Park Diner (1.1 miles)
• Village Bakery & Cafe (1.3 miles)
• Pellegrino's Deli Cafe (1.5 miles)
• The Distillery (1.5 miles)
• McDonald's (1.6 miles)
• Blu Wolf Bistro (1.6 miles)

Parks

• Highland Park (1.2 miles)
• Cobbs Hill Park (1.3 miles)
• French Road School Playground (2 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.1 miles)
• Genesee Valley Park (2.6 miles)
• Durand Eastman Beach (2.9 miles)

Hospitals

• Highland Hospital (1.2 miles)
• URMC Sawgrass Surgical Center (1.4 miles)
• James P Wilmot Cancer Center (1.8 miles)
• Strong Memorial Hospital - Cardiology (1.9 miles)
• SMH Nicu (1.9 miles)
• Neuro ICU 8-1200 (1.9 miles)
• University Of Rochester Medical Center Surg/Path Lab (2 miles)

Cafes

• Starbucks (1.6 miles)
• Locals Only (2.1 miles)
• Ugly Duck Coffee (2.3 miles)
• Java's Cafe (2.4 miles)
• 1872 Cafe (2.7 miles)
• New City Cafe (3 miles)

Transportation

• Amtrak (2.9 miles)