Suffolk Center for Nursing and Rehab

Pros

• The LPN nurses, particularly Jackie, were consistently helpful and attentive to patients' needs.
• The staff at the care center showed love and kindness towards residents, treating them like family.
• Many residents have reported improved health and well-being during their stay at the care center.
• The atmosphere in the facility is described as calm and pleasant, with various entertainment options available for residents.
• Staff members were always friendly and willing to assist visitors with any requests.
• The nursing home provides good service with nurses readily available to help in emergencies.
• Residents receiving care have expressed gratitude for the professional and respectful treatment they received from staff members.

Cons

• The facility was unclean, with a terrible smell that detracted from the overall experience.
• Residents did not receive adequate attention or care after falls, leading to severe health issues.
• The administration and social workers were unresponsive and failed to provide necessary discharge plans or follow-ups.
• Patients experienced neglect, including being left in soiled diapers and without food or water for extended periods.
• There were reports of dangerous incidents, such as a patient choking due to lack of supervision.
• Staff appeared overworked and underappreciated, resulting in subpar care for the residents.
• There were significant delays in medical appointments and treatments for residents' health concerns.
• Many negative reviews emphasized a lack of communication between staff and families regarding patients' care and status.

Review

The collection of reviews regarding the Suffolk Center/Swan Lake facility paints a complex and often troubling picture of care standards, staff competence, and overall patient experience. There are numerous accounts illustrating the serious shortcomings in the management and operational procedures, particularly concerning patient safety and basic care needs. One review stands out starkly among others; it recounts a harrowing experience involving an elderly mother who suffered multiple falls without adequate monitoring or assistance from the facility's staff. The absence of crucial safety measures like bed alarms or side rails ultimately led to a broken hip that went undetected for days, leaving her in severe pain and dehydration. This account underscores alarming negligence—her lips were reported crusted shut due to dehydration, and she was found with a saturated diaper after laying in bed for two days.

Many reviewers echoed sentiments about long waits for discharge plans and poor communication from staff members charged with overseeing resident care. A family member detailed their frustration with a social worker who failed to follow through on promised updates regarding discharge processes, leaving families in limbo without any information about their loved ones' transitions home or necessary equipment. It appears that this lack of communication is systemic within the facility; several individuals expressed disappointment about not receiving timely updates concerning their relatives’ health status, contributing to an impression of disorganization and disregard.

Contrasting with these negative experiences were a few positive mentions of specific staff members who displayed professionalism and compassion toward patients. An LPN named Jackie garnered particular praise for her attentive care during evening hours when families needed support most. Such positive remarks highlight that while systemic issues may compromise overall efficacy in caregiving, individual staff members still demonstrate dedication to their roles despite being overworked—an observation shared by several reviewers indicating high levels of staffing shortages throughout the facility.

While some residents benefitted from attentive nursing care under specific individuals, other reviews painted a dire picture of general conditions inside the facility itself. Complaints about cleanliness were rampant; many described unkempt environments that smelled unpleasant and indicated poor hygiene practices. One particularly troubling incident referred to an event where a patient choked to death due to negligence—a reflection on safety oversight that raises critical questions about competency at administration levels within the center.

For those who experienced satisfactory care—from helpful nurses providing companionship or good nutrition—the prevailing environmental negatives left them wanting more than just basic assistance but rather holistic well-being for their loved ones. Several reviews noted improvements in patients' health as they received services here; however, consistent complaints about odors and overall maintenance suggest these glimpses of positivity might be overshadowed by deeper institutional flaws. Concerns also surfaced regarding inadequate medical oversight—one relative expressed frustration over missed appointments essential for ongoing treatment.

Ultimately, potential clients seeking long-term care options should exercise extreme caution when considering Suffolk Center/Swan Lake as a viable choice for their loved ones. Many reviewers issued strong warnings against placing anyone vulnerable within its walls unless significant changes occur within both administrative oversight and basic caregiving protocols. On one hand, some families left appreciative of individual caregivers who excelled despite systemic challenges; yet on the other hand, numerous accounts reveal potentially dangerous neglect threatening residents' safety—a reality no family should have to navigate when entrusting care facilities with their loved ones’ well-being.

This part of Patchogue, located in Suffolk County, New York, offers a convenient and accessible location for senior living. With several pharmacies nearby such as Walgreens and CVS, residents have easy access to their medication needs. Additionally, there are various dining options ranging from fast food chains like McDonald's and Taco Bell to more upscale restaurants like Lombardi's on the Bay. For healthcare needs, there are reputable physicians and South Shore Neurologic Associates within close proximity. Transportation options include LIRR stations like Patchogue and Bellport for easily getting around the area. Nearby Long Island Community Hospital provides medical care when needed. The presence of parks like Shorefront Park and cafes like Starbucks offer opportunities for relaxation and socializing. Overall, this part of Patchogue offers a well-rounded community with amenities catering to senior living needs.

Pharmacies

• Walgreens (0.2 miles)
• Brookhaven Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3 miles)

Restaurants

• George's Luncheonette (0.2 miles)
• McDonald's (0.4 miles)
• Taco Bell (0.7 miles)
• Dirty Taco + Tequila (1.1 miles)
• Blue Point Brewing Co. (1.6 miles)
• Lombardi's on the Bay (1.6 miles)
• Dublin Deck (1.7 miles)

Physicians

• South Shore Neurologic Associates (0.7 miles)
• Medihealth Realty (0.8 miles)
• SightMD (1 miles)
• Advanced Orthopedics (1.4 miles)
• Stony Brook Advanced Pediatric Care (2.2 miles)
• Robyn LaBarca (2.2 miles)
• First Choice Medical (5.6 miles)

Transportation

• Patchogue Lirr Station (1.2 miles)
• Bellport Railroad Station (2.7 miles)
• Sayville LIRR (5.2 miles)
• TSA Security Check Point (5.5 miles)
• Long Island MacArthur Airport (ISP) (5.6 miles)
• Baggage Claim (5.6 miles)
• LIRR - Yaphank Station (5.7 miles)

Hospitals

• Long Island Community Hospital (1.2 miles)

Parks

• Shorefront Park (1.5 miles)
• Sayville Park (5.3 miles)
• Selden Dog Park (8.7 miles)
• Bayard Cutting Arboretum (9.1 miles)

Cafes

• Starbucks (2.1 miles)
• Bellport General (3 miles)
• Starbucks (3.7 miles)
• Starbucks (6.4 miles)
• Starbucks (9.1 miles)
• Nesconset Bagel Cafe (9.1 miles)

Theaters

• Island 16 Cinema de Lux (4.6 miles)
• Regal Ronkonkoma (6.7 miles)