Seneca Hill Manor in Oswego, NY
Save20 Manor Drive, Oswego, NY 13126
For more information about senior living options: (844) 490-3973
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The staff became their family. They felt extremely safe there. They celebrated many birthday parties and family holidays at The Manor. The staff were very accommodating. The staff cried alongside them, which was touching. The Manor is superior to other rehabilitation centers. The aids and nurses are professional and willing to help at any time. Call bell wait time is minimal. The room is clean, large, and cheery. There always seems to be staff around to help. The staff take care of residents like their own family. Dan at physical therapy helped them achieve the goal of walking again.
Reviewers say the facility is severely understaffed, leading to long waits for help and slow call-bell responses. Residents are left for hours in soiled diapers, sheets, and clothing with little timely care. Some staff are described as rude, and they often do not answer or acknowledge residents. There is claimed mismanagement and a lack of basic care, including delays in essential tests and medical attention. Patients have been injured or worsened due to neglect, such as being dropped and denied timely assistance after falls. Families report retaliation or gaslighting when they raise concerns about care. Multiple reviews warn against sending loved ones there, citing inadequate care and safety risks. The overall tone from critics is that the facility does not meet acceptable standards and may be better avoided.Seneca Hill Manor in Oswego, NY is best suited for families seeking a home-like setting where post-acute rehab and ongoing care can be pursued with tangible, people-first attention from a visible care team. It works best for residents who can benefit from hands-on rehabilitation, daily contact with aides and therapists, and a facility that feels approachable and familial. Those who prioritize consistent medical oversight, uniform staffing, and rigorous accountability should seriously consider alternatives, as several reviews flag chronic understaffing and management gaps that undermine reliability.
The strongest positives center on a clean, pleasant physical environment and a staff presence that many families find comforting. Rooms are described as clean, large, and cheery, and the grounds and common areas are kept up well. The rehab and therapy side receives notable praise, with therapists and aides praised for skill and willingness to help, and some patients experiencing real progress toward walking again. Family members repeatedly note that staff who are dedicated and compassionate - JoJo, Makenzie, Dan the PT, and others - make a meaningful difference, creating bonds that feel like a true sense of family. For families able to engage regularly, communication in some cases is clear and proactive, with opportunities for visits, virtual communications, and activity participation that help maintain connection.
Yet the landscape is deeply uneven. The dominant drawbacks across many accounts revolve around understaffing and inconsistent responsiveness. Call bells can go unanswered for extended periods, and some residents endure delays or gaps in basic care, such as assistance with toileting or hygiene. A number of reviews recount encounters with rude or unresponsive staff, and several family members raise concerns about management, accountability, and the ability to address problems promptly. The most troubling reports describe alleged neglect or abuse, missed medical follow-ups, and delays in necessary treatments, including urine tests or doctor visits. These episodes are not isolated citations but recurring alarm bells that weigh heavily against long-term safety for some residents.
When weighing the pros and cons, the facility's care strengths can offset a number of operational shortcomings - but only for families who are prepared to advocate actively and monitor care closely. The clean, welcoming environment, the presence of engaged rehab professionals, and the genuine moments of compassionate care provide a meaningful counterbalance to staffing gaps. For residents whose needs are largely rehabilitative, with family members who can participate in care planning and escalate concerns quickly, Seneca Hill Manor can deliver tangible progress and a sense of security that other local options may not match. The ability to accommodate special dietary requests and the visible commitment of some staff to residents' well-being also help mitigate some daily frictions.
For those weighing alternatives, it becomes prudent to consider what is non-negotiable. If a loved one requires near-constant supervision, rapid response to call bells, and predictable, high-level medical oversight, other facilities or in-home care may be safer bets. The risk of sustained understaffing and management inconsistency - especially noted by families who witnessed uncomfortable delays or felt there was retaliation when raising concerns - can be a deal-breaker for long-term placement. In markets with tighter staffing, a few facilities manage those risks more consistently; Oswego-area families should compare staffing ratios, turnover, and auditor reports alongside resident experiences before committing.
If choosing Seneca Hill Manor, approach the process with a practical, scrutiny-driven plan. Request a candid tour focused on shift coverage and call-bell response times, and speak with current residents and multiple family representatives about consistency and safety. Seek a formal, up-to-date care plan with daily goals for rehab and clear timelines for medical oversight, including on-site or regularly visiting physicians. Probe the dining program for reliability and meal customization; confirm activity schedules and family-access options such as virtual visits or window visits. Finally, set concrete escalation steps and a trial period, with explicit benchmarks for response times, incident reporting, and care adjustments. This approach helps capitalize on the facility's strengths while safeguarding against the most serious and persistent concerns noted in the reviews.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Seneca Hill Manor is an assisted living community located in Oswego, NY. With a range of amenities and care services, Seneca Hill Manor offers a comfortable and convenient lifestyle for its residents.
The community boasts an array of amenities to enhance the quality of life for its residents. These include a beauty salon for hair and grooming needs, cable or satellite TV for entertainment, and a fully furnished living space for comfort. Residents can also enjoy the convenience of a computer center and Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with delicious meals prepared by professional staff. For leisure activities, there is a gaming room, small library, and outdoor space to relax or socialize. A fitness room and wellness center cater to residents' physical health.
In terms of care services, Seneca Hill Manor provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications in a timely manner. Special dietary restrictions are accommodated with diabetes diet options and other considerations.
The community offers transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. A dedicated move-in coordination service helps new residents settle into their new home seamlessly.
Residents can enjoy various activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or inquiries.
Seneca Hill Manor benefits from its convenient location in close proximity to parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Seneca Hill Manor provides a comfortable living environment with comprehensive care services and amenities that cater to the diverse needs of its residents.
Seneca Hill Manor is located at 20 Manor Drive, Oswego, NY 13126 in Oswego County, New York
Seneca Hill Manor on seniors.fyi includes 5 photos including images showing wheelchair, healthcare, physical therapy, rehabilitation, building, entrance, landscaping, caregiver, and more.
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