Seneca Hill Manor

Pros

• The communication at Seneca Hill Manor has been praised as great, with families appreciating the virtual Facetime and window visits during challenging times.
• Many families express satisfaction with the attentive and personable care provided by the staff on the third floor, describing them as family to their loved ones.
• The facility is noted for being very clean and well-maintained, contributing to a positive living environment for residents.
• Residents enjoy participation in various activities, day trips, and events that provide social engagement and entertainment.
• Families appreciate the nice demeanor of the staff, who are described as friendly and helpful when assisting visitors or residents.
• Overall, some families feel that Seneca Hill Manor has been a godsend for their loved ones, creating a comfortable home-like atmosphere.

Cons

• The staff at Seneca Hill Manor do as they please, leading to inconsistent care for residents.
• The facility is extremely understaffed, particularly during nights and weekends, resulting in long periods without attention for residents.
• The management assured excellent care, but the reality was that the staff failed to provide adequate support for residents in pain.
• Many families were dismayed by the care their loved ones received, highlighting a lack of advocacy for vulnerable residents.
• Although the facility is clean, the food served is described as terrible and institutional.
• Reports indicate that some residents may go unchecked for extended periods, raising concerns about their well-being and comfort.
• Overall, multiple reviewers express strong dissatisfaction with the level of care provided at Seneca Hill Manor.

Review

Seneca Hill Manor is a long-term care facility that has garnered mixed reviews from families of residents. While some families have expressed great satisfaction with the quality of care and communication provided by the staff, others have shared harrowing experiences that left them feeling deeply disillusioned. The responses to Seneca Hill Manor highlight significant discrepancies in the experiences reported, showcasing both commendable aspects of the facility and serious concerns regarding resident care.

Several families praised the level of attentiveness exhibited by the staff at Seneca Hill Manor. One family noted that their grandmother received exceptional care over five years, indicating that the staff had become like family to her. They described the environment as a "godsend" and appreciated the dedication demonstrated by caregivers who treated residents with love and respect. Another reviewer highlighted positive interactions with staff during family visits, mentioning how they felt welcomed and supported within a clean and aesthetically pleasing environment.

Compounding these positive remarks are numerous complaints regarding understaffing and inadequate care, particularly during nights and weekends when help is hardest to come by. A reviewer recounted a disturbing incident involving their mother, who suffered greatly due to a lack of timely attention from staff members while dealing with severe pain from impending sepsis. Despite assurances from management about receiving excellent care, this reviewer ultimately decided to transfer their loved one to Oswego Hospital for better treatment after witnessing what they deemed insufficient support at Seneca Hill Manor.

While some reviewers acknowledged that Seneca Hill Manor maintains high cleanliness standards throughout its facilities, food quality remains a common point of contention among residents and their families. Descriptions of meals as “institutional” or “mediocre” hint at dissatisfaction with what is arguably one of the most critical aspects of any residential setting—nutritious food options that cater to resident preferences. One family member mentioned that if their loved one did not enjoy what was served initially, alternative options were readily provided—a commendable recognition of individual dietary needs but also an indication that improvements could be made in menu planning.

Another aspect repeatedly emphasized is communication between staff members and families—some found it transparent and effective while others faced challenges obtaining crucial information regarding residents’ wellbeing. This inconsistency can create significant stress for families trying to ensure adequate support for their loved ones in an already emotionally challenging situation. Positive communications were highlighted by those whose relatives participated actively in activities like virtual visits or window meetings during restricted times due to health guidelines.

The overall sentiment conveyed through these reviews presents a complex portrait of life at Seneca Hill Manor—one marked by moments of genuine compassion intertwined with troubling tales about neglectful practices amidst staffing shortages. For families seeking a long-term residential solution for aging relatives or individuals needing rehabilitation services after surgery or illness recovery, weighing these contrasting perspectives will be invaluable in making an informed decision about whether Seneca Hill Manor aligns with their expectations for quality care amid ongoing challenges within nursing homes across many regions today.

Places of Worship

• Minetto United Methodist Church (0.7 miles)
• River Of Life Church (4.4 miles)
• Grace Evangelical Lutheran Church (4.4 miles)
• St Stephen's Roman Catholic Church (4.5 miles)
• St Paul's Roman Catholic Church (4.7 miles)
• Holy Family Rectory (5.4 miles)
• Oswego Alliance Church (5.4 miles)

Theaters

• Midway Drive In Theatre (1 miles)
• Oswego Cinema 7 (4.9 miles)

Restaurants

• Amiga On The Lake Oswego (4.2 miles)
• Thunder Road Bar Grill (4.5 miles)
• Avery's Tavern (4.5 miles)
• Bridie Manor (4.5 miles)
• GJP Italian Eatery (4.6 miles)
• McDonald's (4.6 miles)
• KFC (4.7 miles)

Transportation

• U-Haul Neighborhood Dealer (4.6 miles)
• Enterprise Rent-A-Car (4.9 miles)
• Lakeside Taxidermy (5.8 miles)

Pharmacies

• Walgreens (4.6 miles)
• Harbor Pharmacy (4.9 miles)
• Wayne Drug Stores (4.9 miles)
• Health Mart Pharmacy (4.9 miles)
• Kinney Drugs (5.3 miles)
• Hargraves Pharmacy (5.9 miles)
• Medicine Shoppe (6 miles)

Physicians

• Young Hee Kim (4.7 miles)
• Oswego Family Physicians, PC (4.8 miles)
• Oviatt Hearing & Balance (4.8 miles)
• Endocrine Associates Of Oswego (4.8 miles)
• Oswego Podiatry (4.8 miles)
• Advanced Orthopedic Group (4.9 miles)
• North Medical (5 miles)

Parks

• Linear Park (4.7 miles)
• Veterans Park (5.1 miles)
• Franklin Park (5.1 miles)
• Foster Park (5.2 miles)
• Breitbeck Park (5.5 miles)
• Fair Haven Beach State Park (12.6 miles)

Hospitals

• Oswego Hospital Lakeside Heart Center (4.8 miles)
• Oswego Hospital (4.9 miles)
• Oswego Health (4.9 miles)
• Oswego Hospital Laboratories (5.1 miles)
• Oswego Hospital (6.1 miles)
• Oswego Health (6.2 miles)

Cafes

• Cupcakers (5 miles)