Pontiac Nursing Home in Oswego, NY
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303 East River Road, Oswego, NY 13126
For more information about senior living options: (844) 490-3973
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The staff are very polite and caring, and residents are well taken care of. Great care from most of the staff; they are very caring to patients. The therapists are amazing and helped the resident rehabilitate. The nurses are caring and the home is clean; residents feel like family. The facility is a nice, small home with caring staff and good therapy results. The environment is clean, and residents are doing well in therapy.
They note the facility constantly smells horrible like urine. They report filthy sheets left under the bed after the bed was made only a few times. They say staff become hostile when complaints are made and claim they are short-staffed. They recount a nurse yelling at them for suggesting opening a window because of the smell, while claiming the staff are competent. They describe care declining over time and valuables going missing. They describe the place as outdated with nasty rooms, medicines not given, and doctors rarely there. They report a ceiling leak and injury when a piece of ceiling fell. They say the place is to be avoided and should be shut down. They accuse negligent care: ignoring call bells, long delays, and a family member's death. They raise safety/operational concerns: narcotics not signed or labeled, med cart not locked, privacy screens left down, and staff not washing hands.Pontiac Nursing Home in Oswego is best suited for families seeking a compact, home-like setting for short-term rehabilitation where a portion of the staff and therapists can deliver meaningful, hands-on care. The facility can work well when a resident is able to participate actively in their recovery and when oversight from family or a dedicated advocate is in place to monitor attention, responsiveness, and daily routines. Those prioritizing a consistently spotless environment, rigorous safety standards, and steady, predictable staffing will want to consider alternatives. In short, this community is a conditional option: useful for rehab with engaged providers, but risky for ongoing custodial residence without vigilant oversight.
On the plus side, several accounts praise certain caregivers and therapists who show warmth and commitment. When therapy teams are engaged, residents can make meaningful progress, and a few families report calmer, more independent days after rehabilitation sessions. A subset of reviewers describe clean rooms and a generally respectful atmosphere on the floor where their loved ones receive focused attention. There are hints of improvement under new leadership in some narratives, suggesting that the facility is not stagnant and that targeted, compassionate care can emerge in the right units and times of day. These pockets of strength matter for rehab-focused decisions, especially if monitoring and communication are deliberate and persistent.
Yet the negatives are persistent and often overwhelming in the overall impression. A troubling thread runs through many reviews: pervasive odors, unclean conditions, and rooms that fail basic standards of comfort. Complaints extend beyond cleanliness to reliability and safety - call bells out of reach, delays in important care, and reports of understaffing that leave residents waiting far too long for assistance. Medication management is repeatedly flagged as hazardous in several accounts, including delays, improper administration, and even mislabeling or lack of documentation. The breadth and severity of these concerns create a climate where trust in daily care can erode quickly, shaping the calculus for families considering this facility.
When evaluating pros against these cons, the balance often tilts toward caution. The concrete gains observed in rehab outcomes and the occasional display of genuine compassion cannot fully offset widespread issues around safety, hygiene, and accountability. The most alarming reviews describe outright neglect, delayed responses to emergencies, and structural problems that raise ongoing risk. While there are caregivers who connect with residents and an environment of relative calm in some portions of the building, the inconsistency is a defining feature. For a long-term stay, the risk of fluctuating quality and potential harm tends to outweigh the upside of episodic positive experiences.
For families actively exploring options, several practical steps are essential before selecting Pontiac for a loved one. Schedule a current, in-person tour focused on cleanliness, room maintenance, and the cadence of care - note how quickly staff respond to call bells and how consistently medications are administered. Ask for recent inspection and violation histories, along with the facility's plan for addressing staffing shortages and turnover. Request direct conversations with the nurse manager about care protocols, seizure or insulin administration practices, and how the kitchen handles meal options and dietary needs. If possible, speak with current residents and families about day-to-day experiences, and request a trial period or temporary placement to observe routines firsthand.
In sum, Pontiac Nursing Home is a conditional choice that demands active stewardship. For families prioritizing a safe, consistently clean, and well-staffed environment for long-term care, alternatives with stronger track records in infection control, medication safety, and timely responses are advisable. For those pursuing short-term rehabilitation where committed therapists and a hopeful trajectory exist, and where ongoing oversight can be maintained, Pontiac can be a viable option - provided the family remains closely involved and demands accountability at every turn. The decision hinges on balancing the chance for meaningful rehab gains against the persistent, systemic concerns that have defined the facility for too long.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pontiac Nursing Home in Oswego, NY is a vibrant and welcoming assisted living community that provides a range of amenities and care services to its residents. The community offers a variety of amenities to enhance the quality of life for its residents, including a beauty salon for pampering sessions, cable or satellite TV for entertainment, and a fully furnished environment for comfort.
Residents can enjoy various activities within the community, such as using the computer center, participating in games in the gaming room, or reading in the small library. For those who prefer physical activity, there is a fitness room and outdoor space available. Additionally, residents can benefit from housekeeping services to ensure their living spaces are always clean and well-maintained.
Pontiac Nursing Home also offers convenient services such as move-in coordination and transportation arrangement (both non-medical and to doctors appointments) to make daily life easier for residents. Wi-Fi/high-speed internet is available throughout the community for staying connected with loved ones.
The care services at Pontiac Nursing Home are designed to provide round-the-clock support and assistance to residents. A 24-hour call system ensures immediate help is available whenever needed, while 24-hour supervision ensures safety and security. Trained staff offer assistance with activities of daily living such as bathing, dressing, and transfers.
For residents with specific dietary needs, special dietary restrictions can be accommodated. Meal preparation and service are provided, ensuring that residents receive nutritious meals tailored to their needs. Medication management is also offered to ensure that medications are taken correctly and on schedule.
Mental wellness is prioritized at Pontiac Nursing Home through a dedicated program aimed at promoting emotional well-being among residents. Various activities are scheduled daily by both staff members and resident volunteers to keep everyone engaged and entertained. Planned day trips allow residents to explore nearby attractions, while concierge services ensure all their needs are attended to.
The location of Pontiac Nursing Home offers easy access to various amenities in the surrounding area. With numerous cafes, parks, pharmacies, restaurants, and places of worship nearby, residents can easily meet their everyday needs and enjoy leisure activities within close proximity. Additionally, transportation to theaters and hospitals is readily available for residents who may need it.
Overall, Pontiac Nursing Home provides a comfortable and caring environment with a wide range of amenities and services, ensuring that residents can live their lives to the fullest while receiving the support they need.
Pontiac Nursing Home is located at 303 East River Road, Oswego, NY 13126 in Oswego County, New York
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