St Luke Residential Health Care Facility in Oswego, NY
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Information last verified:
299 East River Road, Oswego, NY 13126
For more information about senior living options: (844) 490-3973
They take great care of residents, helping with eating, mobility, and daily needs. The St Luke's staff are wonderful to patients and their families. The physical therapy and occupational therapy departments have excellent, compassionate staff who go the extra mile. The nurses and staff are exceptional at keeping families informed and involved in care and discharge planning. The facility is neat, clean, and attractive, with a wide range of rehab and socialization activities. The housekeeping staff does a wonderful job at keeping St. Luke's spic and span. The admissions team and other staff are professional and straightforward.
The facility only cares about cutting costs, even placing a completely mobile grandmother in diapers because they are cheaper than disposable underwear. The dignity of patients does not matter. They wouldn’t leave their worst enemy there; the staff are described as rude, uncaring and neglectful, and they allegedly lie about events when visitors aren’t present. A client with a broken hip fell at night and the facility did not inform the family; a nurse allegedly laughed at the family when they requested an ambulance. Kayleen Piazza was described as not showing up for a scheduled visit and as untrustworthy to care for a loved one. There were insufficient bed checks at night, leading to a nasty spill and worsened health after transfer. Medication decisions made before entering were overlooked, and dosing decisions caused more falls and confusion. Communication was poor, with reports of never being notified about eating issues or death and some calls going unanswered. The facility has a few bad apples among staff and overall shortcomings, with accusations that they care little for residents and focus on money.St Luke Residential Health Care Facility in Oswego, NY is best suited for families seeking a cost-conscious option that still promises access to solid rehabilitation services and a reasonably comfortable, clean living environment. This community tends to work for loved ones who can tolerate uneven care quality and who place a premium on access to physical and occupational therapy, daily assistance with eating and hygiene, and a facility that feels orderly and well maintained. It is not the right fit for families prioritizing unwavering safety, consistently respectful treatment, and transparent, reliable communication. In particular, anyone who requires tight, proactive oversight of care decisions and a dignified approach to daily living should consider alternatives.
On the upside, the rehabilitation program stands out as a clear strength. The physical and occupational therapy teams are repeatedly described as skilled, compassionate, and dedicated, delivering meaningful progress and a supportive, encouraging atmosphere. The facility’s overall upkeep, which includes a neat, clean environment and a layout that supports accessible activity and social interaction, also earns credit from residents and families. Some reviewers praise the staff’s responsiveness and the admissions process when a transition to rehab or discharge planning is involved, underscoring that, in the right circumstances, the care team can deliver genuinely positive, person-centered support.
But the bright spots are undercut by consistently troubling concerns raised by multiple families. A recurring theme is perceived neglect and poor communication, with reports of rude or uncaring staff, delays in addressing basic needs, and accusations that family members are misinformed or left out of critical updates. One particularly severe account describes a fall-related injury mishandled during the night, followed by a lack of transparency about what happened, which has understandably left families wary of whether safety and dignity are being genuinely prioritized. Others recount long delays in essential medical testing, questionable medication decisions, and a broader impression that cost-cutting measures trump patient well-being in some situations.
The friction between the strong rehab and cleanliness credentials and the troubling safety and communication issues is decisive. When the main draws, therapy effectiveness, a well-kept facility, and a generally helpful atmosphere, do not consistently translate into reliable daily care and timely family engagement, the balance tips toward risk. For residents who rely on predictable routines, immediate responses to needs, and transparent decision-making, these gaps can negate the advantages of therapy and comfort. In short, the pros can offset some elements of care, but the frequency and severity of the reported flaws render this community less suitable for anyone with high, nonnegotiable standards for safety and communication.
Families evaluating options should explicitly consider alternatives if dignity, safety, and steady communication are non-negotiable. Other communities with stronger track records for incident reporting, faster response times, and fewer accusations of neglect are likely to offer greater peace of mind, even if they come at a higher price or with a more clinical feel. Prospective residents should prioritize facilities with demonstrated consistency in bedside care, clear, accessible channels for updates to families, and a transparent approach to billing and care decisions. If a facility can deliver both robust rehab and unwavering daily reliability, it will stand out as the stronger long-term choice.
Practical next steps are essential. Before making a commitment, visit and observe interactions across shifts, speak with multiple staff members, nurses, aides, therapists, social workers, and request current staffing ratios and turnover data. Ask to review incident reports and the facility’s formal responses, including how urgent medical concerns are escalated to families and primary physicians. Seek concrete examples of how bed checks are conducted at night, how falls are investigated, and how nutrition and hydration are monitored. Confirm whether billing representatives can clearly explain what is included in charges and how the new system operates in practice. If the answers reveal steady reliability and proactive, respectful communication, the option remains viable; if not, steer toward facilities with a demonstrably stronger safety and engagement record. In the end, the choice should align with what matters most: consistent, dignified care, transparent communication, and dependable safety for the person after whom the decision is being made.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Luke Residential Health Care Facility in Oswego, NY is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The facility features a beauty salon where residents can enjoy pampering services, as well as cable/satellite TV for entertainment. Community operated transportation is available to provide convenient access to nearby destinations.
For those who like to stay connected, there is a computer center with Wi-Fi/high-speed internet. Dining options include a spacious dining room where residents can enjoy restaurant-style meals and special dietary restrictions are accommodated. Housekeeping services ensure that the living spaces are clean and comfortable.
The facility also boasts several recreational spaces such as a fitness room, gaming room, and small library. Outdoor enthusiasts can relax in the beautiful garden or take part in outdoor activities. Move-in coordination and transportation arrangement (non-medical) make the transition process easier for new residents.
In terms of care services, St Luke provides 24-hour call system and supervision to ensure resident safety at all times. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management helps residents stay on track with their medications, while diabetes diets and special dietary restrictions are catered to.
A mental wellness program promotes emotional well-being among residents. Planned day trips and scheduled daily activities keep residents engaged and active. The community also encourages resident involvement by allowing them to run activities themselves.
Convenience is key at St Luke with cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship nearby. Additionally, two theaters and four hospitals are easily accessible for entertainment and medical needs.
Overall, St Luke Residential Health Care Facility offers an enriching assisted living experience with its array of amenities and personalized care services in a vibrant community setting.
St Luke Residential Health Care Facility is located at 299 East River Road, Oswego, NY 13126 in Oswego County, New York
St Luke Residential Health Care Facility on seniors.fyi includes 4 photos including images showing outdoor, building, landscaping, trees, parking, architecture, aerial view, and more.
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