South Nassau Communities Hospital - TCU

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  • Interior

    A spacious indoor area featuring a glass ceiling and palm trees, creating a bright and airy atmosphere.

  • Building

    The exterior of Mount Sinai South Nassau Hospital showcasing modern architecture.

  • Architecture

    A modern glass building illuminated at dusk.

  • Trees

    A modern commercial building with a glass facade and landscaped surroundings.

  • Landscaping

    Welcome sign for Mount Sinai South Nassau, surrounded by greenery.

  • Outdoor

    A modern building illuminated at night, showcasing contemporary architectural design.

  • Lobby

    A modern lobby with glass doors and a waiting area, featuring red rope barriers.

  • Exterior

    A modern building illuminated at night, showcasing its contemporary design in an urban setting.

  • Healthcare

    A view of a hospital patient room, showcasing the bedside area with medical equipment and access to the hallway.

South Nassau Communities Hospital - TCU

1 Healthy Way, Oceanside, NY 11572

For more information about senior living options: (844) 490-3973

2.9 from 100 reviews
5 stars
44
4 stars
2
3 stars
0
2 stars
4
1 stars
50

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    Overall Review of South Nassau Communities Hospital - TCU

    Pros

    • pro Nurses and nurse technicians were amazing.
    • pro The ambulatory surgery experience was seamless and efficient, with friendly staff.
    • pro Michele, the ASU nurse, was especially helpful and kind.
    • pro The staff were professional and put patients at ease.
    • pro Labor and delivery care was top tier; nurses and doctors were helpful, and the unit was quiet and clean.
    • pro Dr. Lee and Dr. Fiero were praised for their care, and Danielle the nurse and Nicole the lactation specialist provided excellent support.

    Cons

    • pro The hospital is garbage.
    • pro The staff are not coordinated and the place is a mess.
    • pro The doctors are only interested in money and do not care about patients' health; they are poorly trained.
    • pro The hospital should be shut down for gross negligence, poor patient treatment, and extreme lack of empathy.
    • pro The hospital fails patients clinically and systemically and requires patients to advocate aggressively just to be heard.
    • pro The discharge process is unsafe and driven by financial convenience, with patients pushed out before they are medically ready.
    • pro Care teams are disorganized and provide contradictory information.
    • pro The overnight ER staff were rude and left patients waiting for hours without clear updates.
    • pro The hospital minimizes trauma, gaslights patients, and undermines patient autonomy.

    Review

    The hospital landscape that emerges from these experiences is a jarring jumble of sharp contrasts. For some, care has felt surprisingly smooth and professional, especially in certain units or moments of routine efficiency. For others, it's been an relentless battle against delays, disorganization, and a sense that financial concerns, rather than patient safety, drive decisions. The most persistent through-lines are long waits, scattered communication, and a pervasive worry that the system is more focused on throughput and paperwork than on listening to what the patient actually needs.

    There are stories of dramatic deterioration and alarming gaps in judgment. One family describes bringing an elderly relative in for extreme shortness of breath and being sent home the same day, only for the condition to deteriorate in the following days. They allege that concerns were dismissed, and their loved one died shortly after. There are other accounts of unsafe discharge practices, including pressure to leave with necrotic tissue still present, and conversations overheard that suggested insurance coverage - and not medical necessity - was driving the timing of releases. In these narratives, patients feel abandoned at a moment when they still require care, with the sense that "medical clearance" is sometimes performed or announced in a way that serves the bottom line rather than the patient's safety.

    A recurring theme is the disorganized cadence of care teams. Reviewers recount contradictory information from different staff members, with nurses saying one thing, physical therapy another, and doctors offering a next-day timeframe that never lands. Wound vacs, fall risks, and mobility plans can be left in limbo, while patients are told they do not need a family member present or that their concerns are unhelpful. The effect is a patient experience where autonomy feels undermined, and where the patient or family has to fight to get a coherent, medically sound plan rather than simply trusting the next person who walks in the door.

    The emotional dynamic of care also comes through strongly. One reviewer describes a case manager as condescending and dismissive, with attempts to involve family behind the patient's back raising questions about consent and autonomy. The same voice flags gaslighting as a real experience - being told that fluctuations in mood or worry are unhelpful, or being pressed to "think positive" despite legitimate trauma and fear. In another trauma-related scenario, relatives felt their concerns about discharge into an unsafe home environment were minimized rather than validated, underscoring a distressing mismatch between trauma-informed care ideals and the on-the-ground reality.

    Yet there are moments that counterbalance the gloom. When things finally clicked into a safer, more coherent path, it often involved decisive medical alignment across the team, advocacy from a friend or family member, and a willingness to push back on a system that was pressuring an exit before it felt safe. In one account, the entire medical team - surgeon, hospitalist, nurse, and attending - ultimately agreed that the patient could go home, and the patient was told they could discontinue home care at any time with proper follow-up. These snippets reveal that compassionate, patient-centered care can exist within the same institution, even if it's not the default experience.

    Interwoven with the negative and the cautionary are pockets of praise for specific units and staff. A recent ambulatory surgery experience at Mount Sinai South Nassau is lauded for its seamless process, from check-in to the Ambulatory Surgery Unit, with a particular shout-out to Michele, an ASU nurse who made the process feel comfortable. Labor and delivery experiences are described as top-tier in some individuals' stories, with nurses and doctors who were responsive, friendly, and supportive throughout the postpartum journey. The care in these moments stands in stark contrast to the more tumultuous hospital-wide experiences described elsewhere, painting a picture of a facility with real strengths in certain settings and teams, but with systemic flaws that color the overall impression.

    There are also candid reminders of the everyday realities within the emergency room and inpatient corridors. Some reviewers recount overnight ER staff who were rude, or an environment that carried an unpleasant odor and a sense of neglect. Others highlight long, unproductive waits - "an extremely long wait" with precious little information about what's happening or how much longer the wait will be. In one striking contrast, a patient who did receive thoughtful and attentive care in one moment could be left feeling ignored in another, illustrating the unpredictable, patchwork nature of the hospital experience across different times, shifts, and departments.

    Taken together, the collection of experiences reads as a broad spectrum of care quality - ranging from deeply troubling allegations of neglect, coercive discharge practices, and systemic misalignment, to stories of fear and pain met with genuine, compassionate nursing and targeted, effective surgical care in other contexts. The overarching message for many is caution: if you or a loved one can access another option, it may be worth considering, given the weight of reports about unsafe discharges, inconsistent communication, and the heavy influence of insurance considerations on patient care decisions. Yet for some, hope persists in the form of empathetic staff, clear technical proficiency in certain units, and moments when patient safety, dignity, and autonomy are honored.

    In the end, what seems clear is that patient experiences at this hospital are not monolithic. They hinge on the day and the unit, on who is on duty, and on how forcefully a patient or family member can advocate for themselves. The hospital's reputation, from these accounts, is a complicated tapestry of commendable care in some niches and systemic frustrations in others. For anyone navigating this facility, the practical takeaway is straightforward: go in with a plan, prepare to advocate for your needs, and be aware that the experience can swing dramatically from one encounter to the next.

    Features

    Housing

    • 20 resident community capacity 20 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • John F Kennedy International (8 miles away) John F Kennedy International (8 miles away)
    • LaGuardia (15 miles away) LaGuardia (15 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    South Nassau Communities Hospital - TCU in Oceanside, NY is a well-appointed assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and residents can enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.

    Residents can savor delicious meals in the dining room with restaurant-style dining, where special dietary restrictions are also accommodated. Additionally, there is a small library available for residents to indulge in their love for reading.

    Care services provided at South Nassau Communities Hospital - TCU include 24-hour supervision to ensure the safety of all residents. Trained staff members are readily available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their required medications on time.

    The community places an emphasis on mental wellness and provides a comprehensive mental wellness program. This program aims to support the emotional and psychological well-being of residents.

    Residents can engage in various activities organized by both fellow residents and staff members. Scheduled daily activities are designed to cater to different interests and preferences.

    Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals ensures that residents have easy access to necessary amenities outside the community.

    South Nassau Communities Hospital - TCU in Oceanside, NY provides a comfortable and supportive environment for seniors who require assistance with daily tasks while promoting an active lifestyle through engaging activities and access to nearby amenities.

    Nearby Places of Interest

    Hospitals

    • Kaur Rupinder P Do South Nassau Family Medicine Oceanside (0 miles)
    • Winthrop University Hospital (6.2 miles)
    • Winthrop University Hospital New Life Center (6.3 miles)
    • Nassau University Medical Center (6.5 miles)

    Physicians

    • South Nassau Communities Hospital (0 miles)
    • Long Island Pediatrics (0.8 miles)
    • Prohealth Baldwin Harbour Pediatrics (1.4 miles)
    • Orlin & Cohen Orthopedic Group (2.5 miles)
    • Winthrop Professional Building (6.2 miles)

    Pharmacies

    • Walgreens (0.6 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (1.5 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (1.9 miles)
    • Walgreens (2.8 miles)
    • CVS Pharmacy (2.9 miles)

    Transportation

    • LIRR - Rockville Centre Station (0.9 miles)
    • LIRR- Centre Ave (1.8 miles)
    • Lynbrook LIRR Station (2.3 miles)
    • Valley Stream LIRR Station (3.9 miles)
    • LIRR - Merrick Station (4.3 miles)
    • LIRR - Long Beach Station (4.6 miles)
    • LIRR - Bellmore Station (5.6 miles)

    Restaurants

    • Sonny's Canal House (2 miles)
    • Jordans Lobster Farm (4 miles)
    • McDonald's (4.5 miles)
    • Marriott Concierge Lounge (5.5 miles)
    • Arby's (5.8 miles)
    • Sonic Drive-In (5.8 miles)
    • Grand Lux Cafe (6.2 miles)

    Parks

    • Hempstead Lake State Park (2.1 miles)
    • Oceanside Park (2.2 miles)
    • Coes Neck Park (2.4 miles)
    • Newbridge Road Park (5 miles)
    • Newbridge Dog Park (5.1 miles)
    • Eisenhower Park (6.1 miles)
    • Jones Beach State Park (7.6 miles)

    Cafes

    • Starbucks (2.8 miles)
    • Starbucks (4.3 miles)
    • Starbucks (7.1 miles)
    • Starbucks (7.7 miles)

    Places of Worship

    • Congregation Sons of Israel (4.3 miles)
    • Merrick Jewish Center (4.8 miles)
    • Community Church of East Williston (7.4 miles)

    Theaters

    • AMC Roosevelt Field 8 (6.4 miles)

    Frequently Asked Questions

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