Better Home Health Care Agency

Pros

• Loving Care: Better Home Health Care has provided loving, kind, and wonderful aides who genuinely cared for their clients, forming bonds that felt like family.
• Organized Operations: The office is noted for being very organized and efficient, always managing to have backup aides available when needed.
• Dedicated Staff: A dedicated care manager praised the warmth and sensitivity of the staff, highlighting their evident passion for their clients.
• Long-Term Relationships: Families have expressed gratitude for the continued relationships they maintain with the aides even after service has ended.
• Consistent Communication: Aides have been reported to check in on clients after their service period, demonstrating ongoing concern and care for their well-being.

Cons

• The aides had no knowledge in taking care of an elderly woman and basically did nothing, leading to unhygienic conditions and safety concerns for the client.
• The company hired inexperienced personnel who were not trained or supervised, resulting in neglectful care.
• Communication with the agency was rude and unhelpful when concerns about inadequate care were raised.
• Aides often left clients alone for extended periods, prioritizing personal phone calls over their duties.
• Instances of theft occurred with no support from the agency, indicating a lack of concern for client safety and security.
• Family members had to intervene frequently to provide basic care due to the aides' inattentiveness.
• Multiple negative experiences with different aides illustrated a consistent pattern of disinterest and poor service from the agency.

Review

In the realm of home health care services, experiences can vary dramatically based on individual circumstances, leading to a wide spectrum of opinions about the quality of care provided. Better Home Health Care has been spotlighted in several reviews that reflect both the delightful and disheartening aspects of their services. While some clients laud the company for its compassionate caregivers who foster meaningful connections with their loved ones, other reviews paint a grim picture marked by negligence and unprofessionalism.

One particularly glowing review highlights a family's positive experience over seven years while caring for a mother suffering from Alzheimer's. The writer expresses heartfelt gratitude for the aides who became like family, describing them as loving, kind, and attentive. Their commitment to maintaining cleanliness and providing companionship brought immense comfort to the family during this challenging time. The peace of mind gained from knowing that caring aides were present was invaluable; even after their service ended, they continued to check in on the client’s well-being. This connection showcases how effective caregiving can have lasting effects beyond professional obligations.

Conversely, this narrative is sharply contrasted by multiple negative accounts. Several dissatisfied clients recount experiences that reveal severe shortcomings in caregiver training and attention to essential duties. One reviewer recounted disturbing instances where aides displayed a blatant lack of knowledge regarding elder care, leading to situations where basic hygiene was neglected—feces left in commodes and garbage accumulating without being disposed of properly were alarming indicators of disregard for proper care standards. These distressing observations raised significant concerns over client safety.

In addition to these issues, another recurring theme across reviews is unprofessional behavior among certain aides employed by Better Home Health Care. Complaints arose about aides being inattentive or visibly disengaged during their shifts—spending excessive time on personal calls or sleeping rather than attending to patients' needs. One reviewer illustrated an unsettling scenario where an aide left an elderly patient alone without adequate supervision while she engaged in inappropriate activities online during work hours. Such incidents are not only troubling but call into question the agency's vetting process and overall managerial accountability.

Numerous reviewers expressed frustration with the company's responsiveness when issues arose. Many found themselves entangled in bureaucratic hurdles when attempting to address concerns about inadequate staffing or caregiver performance. Some reported difficulty reaching management or receiving satisfactory resolutions despite numerous phone calls detailing serious problems such as missed meals or even harmful neglect following falls that went unreported by aides.

In stark contrast to claims made by satisfied clients advocating for Better Home Health Care's dedication and compassion lies evidence suggesting grave flaws within its operational framework—flaws that directly affect patient welfare and dignity. Clients whose loved ones required urgent assistance often found themselves scrambling for alternative care arrangements after enduring disappointing encounters fraught with negligence, disrespectful treatment from office staff, and alarming misconduct by hired aides.

Ultimately, prospective clients must approach Better Home Health Care—and similar agencies—with prudence informed by these dichotomous narratives regarding caregiver reliability and quality control measures within these organizations. A careful assessment of personal experiences shared through these reviews underscores how profoundly individual interactions can shape perceptions while drawing attention to critical areas needing improvement within home health care practices at large.

Located in Rockville Centre, New York, this area offers convenient access to public transportation with multiple LIRR stations nearby for easy travel. In terms of healthcare, South Nassau Communities Hospital and various physicians' offices are within close proximity. Residents can also find several pharmacies in the area for their medication needs. Nature enthusiasts will enjoy the nearby parks such as Hempstead Lake State Park and Oceanside Park. For dining options, there are a variety of restaurants to choose from including Sonny's Canal House and Jordans Lobster Farm. Additionally, there are places of worship for spiritual fulfillment and a theater for entertainment at AMC Roosevelt Field 8. Overall, this area provides a mix of amenities and services that make it an ideal location for senior living.

Transportation

• LIRR - Rockville Centre Station (0.2 miles)
• LIRR- Centre Ave (1.2 miles)
• Lynbrook LIRR Station (1.6 miles)
• Valley Stream LIRR Station (3.2 miles)
• LIRR - Long Beach Station (4.7 miles)
• LIRR - Merrick Station (4.9 miles)
• LIRR New Hyde Park Station (5.6 miles)

Physicians

• South Nassau Communities Hospital (0.7 miles)
• Long Island Pediatrics (1.4 miles)
• Orlin & Cohen Orthopedic Group (1.8 miles)
• Prohealth Baldwin Harbour Pediatrics (2.1 miles)
• Winthrop Professional Building (5.9 miles)
• 2 Pro Health Plaza (7.6 miles)

Hospitals

• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (0.7 miles)
• Winthrop University Hospital (5.9 miles)
• Winthrop University Hospital New Life Center (5.9 miles)
• Nassau University Medical Center (6.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)

Parks

• Hempstead Lake State Park (1.7 miles)
• Coes Neck Park (2.6 miles)
• Oceanside Park (2.6 miles)
• Newbridge Road Park (5.7 miles)
• Newbridge Dog Park (5.8 miles)
• Eisenhower Park (6.3 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (4.9 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)

Restaurants

• Sonny's Canal House (2.7 miles)
• Jordans Lobster Farm (4.1 miles)
• McDonald's (4.6 miles)
• Marriott Concierge Lounge (5.5 miles)
• Sonic Drive-In (6 miles)
• Grand Lux Cafe (6 miles)
• White Castle (6.1 miles)

Places of Worship

• Congregation Sons of Israel (3.8 miles)
• Merrick Jewish Center (5.4 miles)
• Community Church of East Williston (7.1 miles)

Theaters

• AMC Roosevelt Field 8 (6.2 miles)