Newfane Rehab & Health Care Center
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2709 Transit Road, Newfane, NY 14108
For more information about senior living options: (844) 490-3973
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Exceptional rehabilitation facility. Caring staff put their heart into their work, with love throughout the building and a very friendly atmosphere. The PT program is great and the nurses and aides are really good. Her mother was treated with respect and dignity by the aides and nurses. Some staff members genuinely care and do their best.
The facility is filthy and constantly smells bad. The administration is terrible and uncaring toward residents. The building is dilapidated, with holes in walls, broken units, and black mold. It is severely understaffed, causing long delays in care and items going missing. The food is described as disgusting, with staff calling it cat food. Residents are neglected, with inadequate hygiene and insufficient assistance with feeding. Some staff are rude or abusive, including remarks from a front desk worker and a prejudiced administrator. Social workers allegedly withhold residents' money and limit access to funds. The place is likened to a medical prison and many believe it should be shut down or investigated.Across many accounts about Newfane, families describe a facility that leaves loved ones in an environment more akin to a neglectful institution than a rehabilitative or caring home. The corridor itself is depicted as a long row of residents either seated or resting against walls, with little to no organized activities, books, or games to engage them. Several reviewers felt a pervasive sense of hopelessness hanging over the halls, reinforcing the impression that the space is more about containment than recovery. When visitors walk in, they sense a lack of purpose beyond temporary housing, which for many leaves them questioning whether rehabilitation and quality care are really the goals.
A recurring theme across the reviews is under-staffing and inconsistent care. Some aides are described as kind and attentive, but the overall tone is one of delay and neglect. Residents can wait hours for basic needs to be addressed, and as one reviewer put it, even simple tasks like changing clothes or assisting with hygiene were not reliably provided. There are reports of missing belongings, such as clothes, which only adds to the feeling that attention to residents' daily lives is episodic at best. The staff shortages appear to amplify other problems - noise, chaos, and strained communication - creating a sense that residents are unimportant to the facility's daily routine.
The quality of food and general cleanliness frequently comes up as a major complaint. Several reviewers described meals as inedible, even calling the food "cat food" and frequently associating it with neglect. The building itself is described as unclean in places, with strong odors and a sense that basic maintenance and sanitation are not consistently addressed. In a few accounts, rooms and common areas were noted as filthy or dilapidated, with structural issues like holes in walls, doors not functioning properly, and bedrails that were not provided when needed. The overall impression is a site that prioritizes administration and billing over daily comfort and safety.
There are multiple accusations about administrative practices and the handling of residents' care and finances. One reviewer claimed social workers withheld access to a resident's money, suggesting that financial considerations and Medicaid billing are prioritized over patient welfare. The administrative leadership is described by some as distant, rude, or even prejudiced, with complaints about a hospital-like "medical prison" atmosphere. Specific negative characterizations of individuals in leadership positions, including past and present administrators, appear in several accounts, contributing to a perception that accountability and compassion for residents are not being adequately cultivated or enforced.
Safety and health concerns appear frequently in the testimonies. Reviewers recount dangerous conditions such as doors barely hanging on hinges, broken beds, and a lack of basic safety measures like bedrails for patients who need them. There are mentions of medical emergencies being delayed or mishandled, with at least one account detailing a failure to promptly address a resident's health needs despite clear signs of deterioration. A disturbing line of anecdotes includes reports of a dog roaming the rehab center and a general sense that the environment is not securely managed for vulnerable residents. In extreme cases, families describe feeling compelled to remove loved ones from the facility against their wishes due to ongoing risk and neglect.
Amidst the chorus of criticism, a few voices offer a contrasting note. A handful of reviewers acknowledge that some staff members genuinely care and that there are moments of compassionate care within the building. One account praises the rehabilitation program while noting that, despite the overall climate, a few nurses and aides provided respectful support and attention during a loved one's last weeks. Another account, while acknowledging significant problems, suggests that not every day is uniformly terrible and attempts to recognize the difficulty of running a rehab facility during challenging times. These mentions of positive elements stand in stark contrast to the more pervasive complaints and illustrate that, for some families, there are glimmers of better experiences even within a troubled system.
Overall, the narratives paint a portrait of a facility that many families believe fails to meet basic standards for care, dignity, and safety. The common threads - under-staffing, poor cleanliness, unsatisfactory food, financial and administrative concerns, and serious safety risks - form a consistent image of frustration and alarm. A few reviewers express the hope that the state will investigate or that reforms will occur, while others call for shutdown or immediate changes to leadership and practice. Yet there are still occasional acknowledgments of care and dedication from some staff members, suggesting that the problem is not simply a lack of good people, but a broader issue of structure, culture, and resource allocation that affects every resident's day-to-day life.
In the end, families considering this facility are urged to weigh heavily the experiences shared by many: the sense of neglect, the environmental and safety concerns, and the troubling administrative behavior cited by numerous reviewers. For some, the decision to seek alternative arrangements or to pursue thorough, independent evaluations feels essential before placing a loved one in Newfane. A minority of voices, while rare, remind readers that there can be pockets of care within the building, reinforcing that experiences may vary and that vigilance and advocacy remain crucial for anyone with a relative in this setting.
165 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Newfane Rehab & Health Care Center in Newfane, NY, is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Upon entering the community, residents can take advantage of the beauty salon, where they can receive professional haircuts and styling. The availability of cable or satellite TV ensures that residents can enjoy their favorite shows and stay connected to the outside world. For those who require transportation, the community provides both community-operated transportation as well as transportation arrangement services for non-medical purposes and doctor's appointments.
For leisure and relaxation, residents have access to various facilities within the community. A computer center is available for those who wish to browse the internet or keep in touch with loved ones online. The dining room offers restaurant-style dining where delicious meals are prepared by trained staff and special dietary restrictions are taken into consideration. Additionally, a small library is available for reading enthusiasts to dive into their favorite books. A gaming room provides an opportunity for friendly competition among residents.
Outside, residents can enjoy the beautiful garden and outdoor spaces, providing fresh air and tranquility. Housekeeping services ensure that living spaces are clean and tidy at all times.
The care services offered at Newfane Rehab & Health Care Center provide round-the-clock support to residents. A 24-hour call system ensures immediate assistance whenever it is needed. Trained staff members are always available for supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents adhere to their prescribed medications correctly.
The community places a strong emphasis on mental wellness through its mental wellness program. Additionally, fitness programs are offered to promote physical well-being among residents. Planned day trips offer opportunities for exploration and enjoyment outside of the community environment.
Convenience is also a priority with nearby pharmacies, physicians' offices, restaurants, and hospitals easily accessible for any resident needs.
Overall, the Newfane Rehab & Health Care Center offers a comfortable and supportive environment for assisted living, providing a range of amenities and care services that cater to the individual needs and preferences of its residents.
Newfane Rehab & Health Care Center is located at 2709 Transit Road, Newfane, NY 14108 in Niagara County, New York
Newfane Rehab & Health Care Center on seniors.fyi includes 3 photos including images showing interior, living room, painting, bedroom, minimalist, dining, decor, and more.
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