Mount View Health Facility

Pros

• Mount View is described as a great place with lots of activities and caring staff.
• It's said to put life into assisted living and to offer engaging outings.
• Families feel reassured by staff who keep them informed after incidents.
• Residents can have their own rooms with climate control, which is appreciated.
• The staff are consistently described as nice, helpful, and attentive.
• The facility's homemade meals and multiple cafeterias are highly valued.
• Activities include Bible study, bingo, movie nights, crafts, and visits from animals, keeping residents busy.
• Staff work to keep residents active and engaged with motivation and suggestions.
• Families feel confident that their loved ones are in good, caring hands.

Cons

• They say there are nurses who are rude and nasty.
• They claim the nurses don't call when a resident falls or has an accident.
• They report that neither residents nor family are told about scheduled doctor's appointments in advance.
• They say case workers are hard to reach and messages go unanswered for months.
• They warn the facility can be understaffed in the kitchen, leading to residents sometimes not being fed.
• They describe the kitchen supervisor Kelly as treating employees poorly, contributing to turnover.
• They report yelling and dish-throwing by kitchen staff, creating an unsafe environment.
• They note residents may have to eat on dirty tables with dirty plates due to lack of cleaning staff.
• They mention lukewarm coffee and some meals served cool.
• Some reviewers say avoiding this place would be in one's best interest.

Review

Mount View comes across in multiple firsthand accounts as a lively and welcoming assisted-living community that many families come to rely on for meaningful activity, comfortable living, and attentive staff. Several reviewers describe it as a place that truly puts life into assisted living - not just a residence, but a program of activities and outings that help residents stay engaged. People talk about a broad calendar of offerings, from Bible study, bingo nights, and movie nights to crafts, stained-glass classes, and even events like Medieval Times dinners. The presence of a library, yarn room, game room, and gardens, along with regular animal visitations (even a baby kangaroo visit) adds to a sense of a well-rounded, participatory environment. A number of families emphasize that their loved ones feel busy, social, and included, with many noting they have their own rooms, which helps preserve a sense of independence and personal space.

Activity and engagement seem to be a standout strength for Mount View. Reviewers repeatedly highlight the variety and frequency of programs, including trips and outings, and the perception that staff encourage participation and help residents maintain a social life. Even critics acknowledge that the facility offers a lot to do, and several families mention that the food and meal options are a positive part of daily life, with homemade meals and multiple dining options described in several accounts. The ability for residents to stay active and connected is presented as a key reason many families feel Mount View is a good fit for their loved ones.

Staff and communication are a more mixed, but frequently positive, theme. On the positive side, many residents and families praise the staff for kindness, attentiveness, and a general sense of care. In one case, staff are credited with calling multiple times after a fall to check in and reassure the family, underscoring a culture of proactive communication. In another long-running positive post, a family notes that they stay informed about their loved one's well-being, even when they can't be there in person, and they appreciate the staff's responsiveness to issues as they arise. There's also recognition that the facility has made adjustments in response to broader health concerns, with explicit mentions of coronavirus precautions.

Despite the strong praise, some reviews raise legitimate concerns about certain staff members and systemic communication issues. A recurring critique centers on a few nurses who are described as rude or less communicative, with complaints that they do not promptly inform families about falls or scheduled doctor visits, and that case workers can be hard to reach or slow to respond. These concerns suggest that, in the eyes of some families, there can be important gaps in timely information sharing, which can be stressful when a loved one's health situation changes. The size of the residence (many reviews mention around 150 residents) appears to contribute to a perception that consistent, individualized communication can be challenging, even as many staff members work hard to provide good care.

There are also specific, more critical accounts that touch on kitchen operations and leadership. One extended review raises serious concerns about meal quality and dining hygiene, citing issues like under-staffing in the kitchen, lukewarm or cool meals, dirty tables, and poorly cleaned dishes. The reviewer singles out a supervisor named Kelly, describing a pattern of behavior that they characterize as harsh or unfair, and expresses a strong desire to see leadership address these problems or consider transferring their family member. This account depicts a sense of frustration and urgency about staff workload, workplace culture, and the potential impact on residents' nutrition and dining experience. Taken with other feedback, these concerns highlight that while Mount View delivers many positive experiences, there are real worries about kitchen staffing, supervision, and day-to-day operations in certain shifts or teams.

Overall, Mount View emerges as a place that many families believe offers genuine value through engaging activities, comfortable living spaces, and a generally caring staff. The majority of reviews emphasize positive experiences - personal rooms, opportunities for social connection, and dependable support when issues arise. At the same time, the body of feedback reminds prospective residents and their families to consider the full spectrum of experiences: the importance of asking direct questions about staffing levels in the kitchen, the responsiveness of case management, and the facility's procedures for communicating health events and appointment updates. For families evaluating Mount View, the takeaway is clear: it's a vibrant, activity-rich community with many satisfied residents, but it's also a setting where ongoing attention to staffing, communication, and kitchen management is essential to ensure consistently high-quality care across all shifts.

Lockport, New York is a vibrant community with a variety of amenities and services to offer seniors. In this area, you will find a range of healthcare options including physicians, pharmacies, and hospitals for your medical needs. There are also numerous dining options such as Attitudes and Shamus Restaurant, as well as cafes like Panera Bread and Tim Hortons for socializing or grabbing a bite to eat. For recreational activities, there are parks like Outwater Memorial Park and Niagara County RC Field nearby for outdoor enjoyment. Additionally, the community offers places of worship like the Church of Jesus Christ of Latter Day Saints and The Chapel for spiritual fulfillment. Overall, Lockport provides a convenient and welcoming environment for senior living with access to essential services and opportunities for leisure activities.

Physicians

• Niagara County Department of Health (0.1 miles)
• Lockport Hearing Consultants (3.1 miles)
• Legarreta Eye Center (3.9 miles)
• Dr Gilkar (3.9 miles)
• Woodbridge Psychiatry Lockport (3.9 miles)
• Lockport Pediatrics (4 miles)
• Buffalo Medical Group PC (4 miles)

Restaurants

• Attitudes (1.3 miles)
• JoJo's Ice Cream (1.5 miles)
• Shamus Restaurant (2.1 miles)
• Lake Effect Ic (2.3 miles)
• La Port's Pine Restaurant (2.4 miles)
• Lock 34 Bar & Grill (2.5 miles)
• Lockport Locks & Erie Canal Cruises (2.6 miles)

Parks

• Outwater Memorial Park (1.7 miles)
• Niagara County RC Field (4.6 miles)
• Starpoint Intermediate Playground (5 miles)
• Royalton Ravine County Park (8.4 miles)
• Wilson Tuscarora State Park (10.8 miles)
• Marios Park (11.2 miles)
• Meadowlakes (11.3 miles)

Pharmacies

• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.6 miles)
• Tops Pharmacy (3.3 miles)
• Top's Markets (3.3 miles)
• Rite Aid (4.1 miles)
• Top's Markets (5 miles)

Cafes

• Panera Bread (2.9 miles)
• Tim Hortons (3.1 miles)
• Wandering Gypsy Brewing Company (8.6 miles)
• Tim Hortons (9.5 miles)
• Starbucks (10.1 miles)
• Wegmans Food Markets (10.2 miles)
• Tim Hortons (11.5 miles)

Hospitals

• Eastern Niagara Hospital (3.4 miles)
• Lockport Memorial Hospital (3.4 miles)
• Inter-Community Memorial Hospital (7.9 miles)
• Eastern Niagara Hospital (7.9 miles)
• Newfane Hospital Annex (8 miles)
• Degraff Memorial Hospital (12.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• The Chapel (9 miles)
• Salt And Light Festival (9.2 miles)
• Royalton United Methodist Church (10.2 miles)
• Newman Center at UB (11.5 miles)
• St Michael's Lutheran Church (12 miles)

Theaters

• Transit Drive-In Theatre (5.4 miles)

Transportation

• Royalton Airport (9G5) (8.9 miles)