St Clare Manor

Pros

• One reviewer states that their grandmother loves the place; it is clean and the staff are extremely friendly.
• A reviewer describes the facility as spotless, with incredibly friendly and attentive staff who truly care about residents.
• Another reviewer calls the place wonderful with amazing staff who truly care about residents, and notes it is a beautiful facility.
• St. Clare Nursing is said to have exceeded expectations in cleanliness, maintenance, and professionalism, with a spotless environment and prideful staff.
• The nurses and staff are described as compassionate, attentive, and truly dedicated to the well-being of every resident.
• The facility is highly recommended for caring and top-quality nursing care, where residents are treated with dignity and respect.
• Reviewers mention quality staff and caring administration.
• The staff are described as amazing, extremely nice, and the facility as beautiful.
• The facility is noted as very clean with friendly staff.

Cons

• There is a lack of communication; staff do not answer calls for hours.
• The facility reportedly failed to return the patient's wheelchair, pad, and thermal cup, and did not provide his personal medications.
• A patient's pad was discarded and a much smaller wheelchair (with someone else's name) was provided.
• Not all of the patient's medications were provided.
• The staff is described as understaffed, with too few nurses and aides.
• After a fall, the patient did not receive timely assistance; there were no working wheelchair or oxygen.
• Staff are described as indifferent or dismissive to complaints, with reports of neglect.
• Bedsores developed due to inadequate turning and insufficient attention.
• Call bells are ignored and assistance is slow; water and meals are not readily available.

Review

What stands out in the collection of experiences about St. Clare Manor Nursing Home is a striking mix of very positive impressions and serious, sometimes alarming, concerns. Several visitors repeatedly describe the facility as spotless, well-kept, and inviting, with staff who are friendly, compassionate, and attentive to residents who clearly matter to them. In those accounts, the building itself feels calm and orderly, and families express genuine relief when they see clean rooms, clean hallways, and an environment that seems to support dignity and comfort for older adults.

Yet alongside these affirmations, there are numerous troubling reports about communication failures, safety gaps, and care lapses that have left families distressed and angry. One set of memories centers on a troubling incident surrounding a patient who went home from the facility by ambulance without essential items: the patient's wheelchair, pad, thermal cup, and personal medications were not with him, and the ambulance driver was told the pad had been discarded and that a different, much smaller wheelchair had been given to someone else. The meds reportedly were not all there either. A Heart of Hospice nurse later retraced steps, found the missing wheelchair, pad, and cup in the patient's room, and delivered them, but the family's trust was already shaken, and the reviewer vows never to use the facility again after what happened.

Other recurring threads emphasize a disconnect between families and staff on staffing and responsiveness. There are pointed complaints about not being able to reach the main lobby or staff for hours, leaving loved ones waiting for help when they push a call button. Some accounts describe a pattern of not having enough nurses or certified nursing assistants, with residents allegedly left without timely assistance, inadequate monitoring, or delays in basic duties like providing water or turning bed-bound residents to prevent bedsores. One account even alleges that a resident fell and was not promptly assisted, a situation framed as dangerous and unacceptable by the reviewer.

The most critical voices also speak of severe care quality concerns over time. A family describes the progression of bedsores in a loved one with dementia who required more intensive care as their condition advanced. They claim the sores worsened to a painful stage that could have been avoided with more attentive care, including regular turning and closer monitoring. In this vein, another account questions the overall quality of care in later stages of a resident's life, suggesting that the level of attention and symptom management was not up to what families expect for someone facing dementia and decline. These reviews convey a strong sense that, when needs change, the care response did not consistently rise to meet those new demands.

Interwoven with these critiques are voices that celebrate St. Clare Manor as a lovingenvironment for some residents. A number of reviewers praise the facility's cleanliness, the beauty of its surroundings, and the care from staff who come across as genuinely kind and dedicated. Some families describe encounters with nurses and aides who made meaningful, positive impressions through compassionate interactions, attentive listening, and a reassuring, if imperfect, sense of professionalism. A few reviews even suggest that the staff and administration are supportive and responsive, reinforcing confidence in the facility's ability to deliver high-quality care in many circumstances.

There are also frank, cautionary statements from former patients or their families who warn others to consider alternatives. Some reviewers describe not just inconvenience but actual harm - situations where residents' needs went unmet, where medicines or equipment were not properly managed, or where residents appeared to be unsafely unattended. Several comments emphasize that patient dignity and comfort were compromised, particularly for those with cognitive impairments or advanced frailty. Phrases such as "not to use this one," "not recommend," and "find somewhere else" recur, underscoring a deep mistrust born from negative firsthand experiences. In those voices, the facility's strengths in appearance and courtesy do not compensate for what they perceive as systemic gaps in staffing, accountability, and consistent quality of care.

Taken together, the reviews paint a complex portrait of St. Clare Manor. For some families, it represents a place of cleanliness, kindness, and careful attention to the basics of daily care; for others, it represents a troubling gap between expectations and reality, marked by insufficient staffing, delayed responses, and serious concerns about residents' health outcomes. Prospective visitors and families are invited to weigh these perspectives carefully: visit in person, assess current staffing levels and responsiveness, ask about procedures for medication management and equipment handling, and seek recent patient outcomes and care plans. The divergent experiences suggest that, inside this facility, quality can vary by shift, by staff, and by the specific needs of the resident, making an informed, up-to-date assessment essential for anyone considering St. Clare Manor for a loved one.

This part of Lockport, New York offers convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, places of worship, hospitals, parks, and even a nearby airport. With multiple pharmacies and healthcare facilities in close proximity, seniors can easily access medical services. The variety of dining options including fast food chains and family restaurants caters to diverse culinary preferences. Additionally, the presence of parks and recreational areas provide opportunities for outdoor activities and leisurely walks. The area's proximity to the airport may appeal to those who enjoy traveling or have family members who visit frequently. Overall, this neighborhood offers a range of services and conveniences that can enhance the quality of life for seniors looking for a comfortable and accessible living environment in Lockport.

Pharmacies

• Rite Aid (0.6 miles)
• Rite Aid (0.8 miles)
• Rite Aid (1.1 miles)
• Top's Markets (1.1 miles)
• Walgreens (1.1 miles)
• Tops Pharmacy (1.1 miles)
• Top's Markets (2.8 miles)

Restaurants

• Arby's (0.7 miles)
• Wendy's (0.8 miles)
• Kalamata Family Restaurant (0.8 miles)
• Burger King (0.8 miles)
• La Port's Pine Restaurant (1 miles)
• Lock 34 Bar & Grill (1 miles)
• Taco Bell (1.1 miles)

Cafes

• Panera Bread (0.9 miles)
• Tim Hortons (1.1 miles)
• Starbucks (8.6 miles)
• Tim Hortons (10 miles)
• Tim Hortons (10.2 miles)
• Wegmans Food Markets (10.5 miles)
• Tim Hortons (10.9 miles)

Physicians

• Dr Gilkar (1 miles)
• Legarreta Eye Center (1 miles)
• Woodbridge Psychiatry Lockport (1 miles)
• Buffalo Medical Group PC (1.1 miles)
• Lockport Pediatrics (1.1 miles)
• Buffalo Spine Surgery (1.1 miles)
• Lockport Hearing Consultants (1.3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Salt And Light Festival (7 miles)
• Royalton United Methodist Church (7.4 miles)
• The Chapel (8.1 miles)
• St Michael's Lutheran Church (9 miles)
• Newman Center at UB (11.2 miles)
• St Stephens R C Church (11.3 miles)

Hospitals

• Eastern Niagara Hospital (1.7 miles)
• Lockport Memorial Hospital (1.7 miles)
• Inter-Community Memorial Hospital (9.2 miles)
• Eastern Niagara Hospital (9.2 miles)
• Newfane Hospital Annex (9.3 miles)
• Millard Fillmore Suburban NICU (11.4 miles)
• Millard Fillmore Suburban Hospital (11.4 miles)

Parks

• Outwater Memorial Park (1.9 miles)
• Niagara County RC Field (2 miles)
• Royalton Ravine County Park (5.6 miles)
• Starpoint Intermediate Playground (6.5 miles)
• Meadowlakes (9.5 miles)
• Ellicott Creek Park (11.6 miles)

Theaters

• Transit Drive-In Theatre (3.6 miles)

Transportation

• Royalton Airport (9G5) (6.4 miles)