St Clare Manor in Lockport, NY

Pros

• The facility is spotless and well-maintained, reflecting pride in cleanliness.
• The staff are incredibly friendly, attentive, and caring toward residents.
• The nurses and staff are compassionate and truly dedicated to residents’ well-being.
• Families feel complete peace of mind knowing their loved ones are in good hands.
• The building is a beautiful facility with a warm, supportive atmosphere.
• The care provided is top-quality, with dignity, respect, and genuine concern.

Cons

• The facility is described as horrible and not recommended.
• There is no communication; staff do not answer calls for hours.
• Personal items and medications were missing or mishandled on transfer or discharge.
• A patient fell and received no adequate assistance; there was no working wheelchair or oxygen, and staff showed indifference.
• The staff is chronically short-staffed; there are not enough nurses, and aides allegedly mistreat residents.
• Bed sores progressed to stage four due to inadequate turning and care.
• The environment is unsafe and unkempt, with cigarette butts littering the patio.
• Basic care issues persist, including lack of timely assistance and water access.
• One reviewer warned others not to use the facility, citing observed horrible things.
• Overall, multiple reviews express they would not recommend the facility or would avoid it.

Review

St. Clare Manor in Lockport is best suited for seniors who prize a clean, inviting environment and where care staff can be genuinely warm and attentive when they are on duty, but who also understand that daily oversight and advocacy from family or a designated surrogate will be essential. The facility’s strongest selling points are its appearance and its ability to create a reassuring, homelike atmosphere on a good day. Families with residents who primarily need help with activities of daily living and who can be present to monitor care will find the setting comfortable and the public areas well kept. Yet this favorable picture rests on care consistency that is not guaranteed, so the community functions best when the care partner in the family is prepared to stay involved, ask questions, and push for timely responses.

Those who should seriously consider alternatives are families with loved ones who require reliable, around-the-clock nursing coverage, aggressive turning protocols to prevent bedsores, consistent medication management, or specialized dementia care. Multiple reports describe intermittent communication failures, missed calls, and disorganization in logistics like wheels, pads, and medications, issues that become critical when emergencies arise or medical needs shift. The risk of understaffing, especially a shortage of nurses and CNAs per shift, appears to translate into delayed assistance, insufficient monitoring, and uneven quality of care. For residents with complex medical needs, high fall risk, or advanced cognitive impairment, these gaps can quickly outweigh any comfort created by a tidy, friendly environment.

The key positives, cleanliness, inviting common spaces, and occasional demonstrations of compassionate care, do help temper the downsides, but they do not fully offset the core reliability concerns. When staff are present and engaged, families report moments of reassurance: attentive nurses, friendly aides, and administration that appears competent and accessible. However, those moments are uneven and can be interrupted by periods of minimal staffing or limited responsiveness. The facility’s strong points, professional appearance, orderly conduct during tours, and a respectful, dignified tone when care teams are visible, must be weighed against multiple painful stories of patients not receiving timely help, being left unattended, or experiencing preventable complications like pressure injuries. In decision terms, cleanliness and demeanor provide comfort, but they cannot substitute for consistent, safe, and proactive clinical care.

Families facing a decision here will want a practical, proactive plan to gauge true day-to-day performance. Start with a candid talk about staffing levels: ask for current nurse-to-resident and aide-to-resident ratios by shift, and request how coverage is maintained on weekends and nights. Probe the facility’s process for urgent calls, the expected response time, and who officially handles incident reporting and follow-up. Inspect the care pathways: how often are residents turned, what is the protocol for turning with high risk of bedsores, and how are skin assessments documented? Request a tour at multiple times of day to observe staff presence and interaction with residents. Review recent patient outcomes, staff turnover, and the facility’s approach to medication management, alert systems, and coordination with hospice or external medical teams.

In choosing between St. Clare Manor and other options, the contrast hinges on reliability and advocacy versus ambiance and perceived warmth. A solid alternative is a community with transparent reporting, predictable staffing, and consistent, well-documented care plans, plus clear lines of communication to families. For residents with dementia or complex cognitive needs, seek out facilities that operate a dedicated memory-care program with staff trained specifically for behavioral and safety concerns. For those who value maximal independence coupled with assistance, consider a setting that integrates home-health services or stronger in-house clinical coverage. The bottom line favors options where families can routinely verify care quality in real time, not only during glossy tours.

Ultimately, St. Clare Manor can be a reasonable choice for families who are prepared to act as strong, ongoing advocates and who prioritize a clean, orderly environment with friendly staff as a baseline experience. It is less suitable for those requiring consistent, high-level clinical oversight, rapid response, and evidence of systematic risk management. Prospective residents and families should enter with a concrete plan for oversight: set up regular check-ins with the unit supervisor, request detailed care plans and daily care logs, and insist on timely escalation when concerns arise. If willing to maintain vigilant oversight and to push for timely improvements, families may find a measure of comfort in the setting; if not, the risk of sustained disengagement between staff capacity and resident needs points decisively toward exploring other communities that demonstrate steadier staffing, clearer accountability, and more predictable care pathways.

This part of Lockport, New York offers convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, places of worship, hospitals, parks, and even a nearby airport. With multiple pharmacies and healthcare facilities in close proximity, seniors can easily access medical services. The variety of dining options including fast food chains and family restaurants caters to diverse culinary preferences. Additionally, the presence of parks and recreational areas provide opportunities for outdoor activities and leisurely walks. The area's proximity to the airport may appeal to those who enjoy traveling or have family members who visit frequently. Overall, this neighborhood offers a range of services and conveniences that can enhance the quality of life for seniors looking for a comfortable and accessible living environment in Lockport.

Pharmacies

• Rite Aid (0.6 miles)
• Rite Aid (0.8 miles)
• Rite Aid (1.1 miles)
• Top's Markets (1.1 miles)
• Walgreens (1.1 miles)
• Tops Pharmacy (1.1 miles)
• Top's Markets (2.8 miles)

Restaurants

• Arby's (0.7 miles)
• Wendy's (0.8 miles)
• Kalamata Family Restaurant (0.8 miles)
• Burger King (0.8 miles)
• La Port's Pine Restaurant (1 miles)
• Lock 34 Bar & Grill (1 miles)
• Taco Bell (1.1 miles)

Cafes

• Panera Bread (0.9 miles)
• Tim Hortons (1.1 miles)
• Starbucks (8.6 miles)
• Tim Hortons (10 miles)
• Tim Hortons (10.2 miles)
• Wegmans Food Markets (10.5 miles)
• Tim Hortons (10.9 miles)

Physicians

• Dr Gilkar (1 miles)
• Legarreta Eye Center (1 miles)
• Woodbridge Psychiatry Lockport (1 miles)
• Buffalo Medical Group PC (1.1 miles)
• Lockport Pediatrics (1.1 miles)
• Buffalo Spine Surgery (1.1 miles)
• Lockport Hearing Consultants (1.3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Salt And Light Festival (7 miles)
• Royalton United Methodist Church (7.4 miles)
• The Chapel (8.1 miles)
• St Michael's Lutheran Church (9 miles)
• Newman Center at UB (11.2 miles)
• St Stephens R C Church (11.3 miles)

Hospitals

• Eastern Niagara Hospital (1.7 miles)
• Lockport Memorial Hospital (1.7 miles)
• Inter-Community Memorial Hospital (9.2 miles)
• Eastern Niagara Hospital (9.2 miles)
• Newfane Hospital Annex (9.3 miles)
• Millard Fillmore Suburban NICU (11.4 miles)
• Millard Fillmore Suburban Hospital (11.4 miles)

Parks

• Outwater Memorial Park (1.9 miles)
• Niagara County RC Field (2 miles)
• Royalton Ravine County Park (5.6 miles)
• Starpoint Intermediate Playground (6.5 miles)
• Meadowlakes (9.5 miles)
• Ellicott Creek Park (11.6 miles)

Theaters

• Transit Drive-In Theatre (3.6 miles)

Transportation

• Royalton Airport (9G5) (6.4 miles)