Briarwood Manor

Pros

• The people at Briarwood Manor are very caring and take care of the residents' medications and concerns.
• The staff at Briarwood Manor have a definite concern for the individual patients and their needs.
• The facility at Briarwood Manor is beautiful and well maintained.
• The staff at Briarwood Manor are friendly and professional.
• There are a variety of activities available for the residents to participate in at Briarwood Manor.
• The dining experience at Briarwood Manor is wait-style, with meal orders taken and substitutions recommended if needed.
• The accommodations at Briarwood Manor are adequate for the residents' needs.
• The staff at Briarwood Manor were always willing to chat and inform family members about how their loved ones were doing and feeling during visits.

Cons

• The staff is leaving in droves due to low pay and insufficient staffing.
• The facility is not clean, especially the residents' rooms which suffer the most.
• The food provided is of poor quality and often unsatisfactory.
• There are limited activities for the residents, making it feel like kindergarten.
• The management at Briarwood Manor seems ineffective and unresponsive to concerns.
• Some residents are observed falling asleep in awkward positions due to a lack of attention and assistance.
• Bed bugs have been reported in the facility, raising serious hygiene concerns.
• The cleanliness of the rooms is subpar, with dust accumulation being an issue.
• Personal belongings have been known to disappear from residents' rooms, causing distress.
• Despite the beautiful appearance of the facility, it appears poorly managed and lacks proper care for its residents.

Review

Briarwood Manor, located in Lockport, New York, has received mixed reviews from residents and their family members. While some have expressed their dissatisfaction with the facility, others have found it to be a satisfactory place for their loved ones. It is important to consider both the positive and negative aspects of the facility before making a decision.

One resident who has been living at Briarwood Manor for almost two years shared their negative experience. They mentioned that staff turnover is high due to low pay and insufficient staffing levels. They even stated that a registered nurse had to distribute food and perform cleaning duties after dinner. The cleanliness of the facility was also brought into question, with claims of dirty carpets in residents' rooms as well as along the hallways. The individual highlighted that their window sills and windows were never cleaned. Additionally, they expressed disappointment with the quality of food served at the facility, describing it as something they "would not feed a dog." Lack of engaging activities was also mentioned as a source of frustration.

Another reviewer, who identified themselves as a friend of a past resident, echoed some similar concerns about Briarwood Manor. They noted instances of disrespectful nursing staff and raised alarm over reports of bed bugs within the facility. The cleanliness of bedrooms was another issue mentioned by this reviewer, who claimed that dusting was neglected. Furthermore, they heard stories about personal belongings going missing from residents' rooms. Lack of entertainment options for residents was also pointed out.

Amidst these negative experiences, there were some positive reviews as well. One individual spoke highly of Briarwood Manor's medication management system and caring staff. Their relative resided in a two-bedroom unit which provided ample space for two people with amenities such as personal TVs and phones.

A more recent review commended Briarwood Manor for having a positive impact on their mother's dementia symptoms within just two weeks of being there. They appreciated the outgoing and friendly staff, as well as the personalized care provided to the residents. Activities such as crafts and movies, along with a hairdresser service, were mentioned as engaging options for the residents.

Another positive review emphasized the professionalism of the staff and the spacious environment tailored to disabled and elderly residents. The availability of various activities, including arts and crafts, movies, and games, was praised. The fine dining experience at Briarwood Manor stood out, with waitstaff taking meal orders and accommodating preferences. The overall maintenance and beauty of the building and grounds were also highlighted.

In summary, Briarwood Manor has received both negative and positive feedback from residents and their family members. Concerns have been raised regarding staffing issues, cleanliness problems in rooms, unappetizing food quality, lack of engaging activities, disrespectful nursing staff members, potential bed bug issues, and missing personal belongings. However, some individuals have expressed satisfaction with medication management, caring staff members, spacious accommodations with amenities like personal TVs and phones, engaging activities offered by the facility such as crafts and movies, a personalized approach to care from all staff members involved in day-to-day operations at Briarwood Manor.

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (1.5 miles)
• Top's Markets (1.5 miles)
• Tops Pharmacy (1.6 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.8 miles)
• Top's Markets (2.3 miles)

Physicians

• Buffalo Medical Group PC (0.2 miles)
• Buffalo Spine Surgery (0.3 miles)
• Dr Gilkar (0.3 miles)
• Lockport Pediatrics (0.3 miles)
• Woodbridge Psychiatry Lockport (0.4 miles)
• Legarreta Eye Center (0.4 miles)
• Lockport Hearing Consultants (1.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.3 miles)
• Salt And Light Festival (6.3 miles)
• Royalton United Methodist Church (6.6 miles)
• St Michael's Lutheran Church (8.2 miles)
• The Chapel (8.4 miles)
• St Stephens R C Church (10.5 miles)
• Newman Center at UB (11.5 miles)

Parks

• Niagara County RC Field (1.4 miles)
• Outwater Memorial Park (2.5 miles)
• Royalton Ravine County Park (4.8 miles)
• Starpoint Intermediate Playground (7.3 miles)
• Meadowlakes (9.3 miles)
• Ellicott Creek Park (12 miles)

Restaurants

• Arby's (1.4 miles)
• Wendy's (1.4 miles)
• Burger King (1.5 miles)
• Kalamata Family Restaurant (1.5 miles)
• La Port's Pine Restaurant (1.6 miles)
• Lock 34 Bar & Grill (1.6 miles)
• Taco Bell (1.6 miles)

Cafes

• Panera Bread (1.6 miles)
• Tim Hortons (1.7 miles)
• Starbucks (8.5 miles)
• Tim Hortons (10 miles)
• Tim Hortons (10.7 miles)
• Wegmans Food Markets (11 miles)
• Tim Hortons (11.1 miles)

Hospitals

• Eastern Niagara Hospital (1.6 miles)
• Lockport Memorial Hospital (1.6 miles)
• Inter-Community Memorial Hospital (9.4 miles)
• Eastern Niagara Hospital (9.5 miles)
• Newfane Hospital Annex (9.5 miles)
• Millard Fillmore Suburban NICU (11.5 miles)
• Millard Fillmore Suburban Hospital (11.5 miles)

Theaters

• Transit Drive-In Theatre (3.7 miles)

Transportation

• Royalton Airport (9G5) (5.7 miles)