Lockport Rehab & Health Care Center
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909 Lincoln Avenue, Lockport, NY 14094
For more information about senior living options: (844) 490-3973
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The PT team did everything possible to help the patient recover. Natalie and Candice are the best. The nurse at reception was very helpful in ensuring proper sign-in and care. The staff clearly cares for everyone staying there. There is ample space for residents. Some staff provided excellent care. The staff were caring, considerate, and professional.
The reviewer states that the grandmother has not been bathed or showered in nine days. The reviewer notes that residents must pay out of pocket for basic amenities like television and phone, which should be provided. The reviewer claims that the owners care only about money. The reviewer calls the situation borderline abuse and fraud. The reviewer asserts that the facility should be closed. The reviewer describes the food as horrible and nearly inedible. The reviewer reports that patients are not bathed and post-surgical patients are not monitored for signs of clotting. The reviewer says staffing levels are low and the remaining staff do not work as a team.There is a notable split in experiences among those who shared their time at this facility. On one hand, first-person praise centers on the rehabilitation phase, where the physical therapy team made a strong impression. One reviewer spent about two weeks in rehab and could not say enough about the PT staff, calling their efforts to restore mobility and function "excellent." In particular, Natalie and Candice were singled out as the best, with the writer emphasizing that the team did everything possible to help them become whole again. The tone here is hopeful and grateful, underscoring the impact that skilled therapists can have during a difficult recovery period.
In sharp contrast, another account focuses on a more troubling, longer-term experience for a family member. A grandmother has been in the facility since May, with the family paying about $15,000 per month out of pocket. The reviewer describes a sequence of care that they view as unacceptable: the grandmother reportedly has not been bathed or showered for nine days, yet hair was done the previous day at the family's expense, after which the facility allegedly conditioned a shower for her. The family rails against having to provide their own television and phone for the room, arguing that these necessities should be provided by the facility. The estimation is that the owners are focused on money, and the caller threatens to contact local media. While acknowledging that some staff have delivered excellent care, the overall judgment is severe: this situation feels like abuse or fraud to them, and the facility would "should be closed." The reviewer also contends with broader quality concerns - food quality, lack of bathing, poor monitoring for post-surgical clotting, and a perceived scarcity of staffing and teamwork. The ac system is noted as adequate, but it does little to offset the impression of systemic issues and a resident experience that feels neglected.
A third voice offers a more balanced, positive impression from a recent visit. The nurse at the reception desk was described as helpful, ensuring proper sign-in and handling arrangements. The writer shares a practical insight: their grandmother enjoys walks outside, so they took her for a stroll in the parking lot and enjoyed the sight of birds in the spring. This account emphasizes a sense that the staff do care for those staying there, and it also notes that the facility provides ample space, a factor the reviewer found preferable to a previous, more crowded nursing home.
Another perspective centers on a family member who sought rehab for a broken hip and leg. This account is critical of food quality, noting black bananas and two-day-old chicken, to the point that the patient refused to eat. The family even brought their own food. They also describe a troubling period during which the patient lay in dirty, bloody bandages for three days, and while the nurses were described as kind, they felt constrained by rules that prevented more proactive care. The reviewer attributes significant emotional distress to the experience, highlighting that bathing occurred only once a week and that this level of care did not feel right or well-managed. The real-world impact on a patient's mood and wellbeing is underscored, painting a somber picture of the day-to-day realities some residents face.
Rounding out the collection of experiences is a heartfelt note of gratitude from a family regarding their father, who passed away at a place called Solace. The message is succinct but powerful: the staff were described as very caring, considerate, and professional, and the family expressed their thanks and blessings for the care given during a difficult time. This isolated, positive closing vignette reinforces the message that compassionate, professional conduct can still stand out even amid mixed overall impressions from other reviews.
Taken together, these reviews paint a complex portrait of the facility. There are clearly dedicated staff members who achieve meaningful, positive impact in patients' lives - especially in rehabilitation - and whose kindness and professionalism shine through in personal anecdotes. At the same time, there are serious concerns raised about hygiene practices, bathing frequency, meal quality, post-surgical monitoring, and overall governance, including questions about cost transparency and the prioritization of profit over patient comfort and safety. The spectrum of experiences suggests that outcomes may vary significantly from one patient or family to another, and that gaps in staffing, oversight, and standard of care can have real consequences for those relying on the facility for rehabilitation and long-term support.
For anyone considering this facility, the message is clear: ask detailed questions about daily routines (bathing, hygiene, and dressing changes), post-operative monitoring for complications, staffing levels and team dynamics, and what is included in the monthly cost. It may be wise to tour multiple times, speak with current residents and families, and request explicit commitments about room amenities, such as TV and phone access. While there are notes of excellent care and compassionate staff, there are also equally strong warnings about neglect and inadequate care in other cases. Balancing these perspectives will be crucial for families faced with the difficult choice of where to entrust a loved one's rehabilitation and daily living needs.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lockport Rehab & Health Care Center in Lockport, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon, where residents can pamper themselves and feel their best. Cable or satellite TV is available for entertainment, keeping residents connected to their favorite shows and news. Community-operated transportation is provided, making it convenient for residents to attend appointments and run errands.
For those who enjoy technology, a computer center with Wi-Fi/high-speed internet access allows residents to stay connected with loved ones and explore the digital world. The dining room provides restaurant-style dining experiences with delicious meals prepared by professional staff. Fitness enthusiasts can make use of the fitness room to stay active and maintain their physical health.
The fully furnished private rooms ensure that residents have a comfortable space to call their own, complete with private bathrooms for convenience. Housekeeping services are provided to keep the living spaces neat and tidy. The gaming room offers opportunities for socialization and friendly competition among residents.
Outdoor space provides a tranquil setting for relaxation or gardening enthusiasts to pursue their passion. A small library is available for those who love reading and expanding their knowledge base. Telephone services are provided within each room, allowing easy communication with loved ones.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments, ensuring that residents can easily access necessary healthcare services. The wellness center promotes overall well-being through various programs and activities.
In terms of care services, 24-hour call systems are in place to provide immediate assistance when needed. Trained staff members offer 24-hour supervision to ensure the safety of all residents. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Special dietary restrictions are accommodated, including diabetes diet plans. Experienced staff help manage medication routines to promote proper health management.
Various dining options nearby provide residents with a variety of culinary choices, while nearby parks offer opportunities for outdoor recreation and relaxation. Pharmacies, physicians, restaurants, places of worship, theaters, and hospitals are all conveniently located near the community.
Overall, Lockport Rehab & Health Care Center offers a vibrant assisted living community that caters to the diverse needs and preferences of its residents. With an extensive range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle in a warm and welcoming environment.
Lockport Rehab & Health Care Center is located at 909 Lincoln Avenue, Lockport, NY 14094 in Niagara County, New York
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Outdoors
