Northern Westchester Hospital - TCU in Mount Kisco, NY
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Information last verified:
400 East Main Street, Mount Kisco, NY 10549
For more information about senior living options: (844) 490-3973
The emergency department staff, from the security guard to the nursing staff and Dr. Cohen, were beyond excellent. The ER nurses and doctors were great, and they were wonderful when he was transferred to a room. The hospital and its staff were highly praised; the reviewer couldn’t say enough great things about them. The psychiatric hospital is described as very safe, and the reviewer enjoyed their stay. The birth and appendectomy were handled beautifully, and the staff were great, amazing, and kind. Nurses Megan, Ada, and Catherine were exceptional; they were extremely friendly, took care of patients, and made them feel comfortable and laugh. Dr. Sheldon Axelar is awesome. The nurses and the food were excellent.
The ER department is described as providing poor service and being unhelpful. The ER experience is described as horrible and the care as awful. The reviewer warns others not to go there, claiming staff will ignore patients and not provide care. The hospital is described as declining rapidly and no longer a great hospital. Staff, especially nurses, are described as rude, unprofessional, or hostile. There are reports of overcharging for diagnostic scans and problematic billing practices.Northern Westchester Hospital – TCU is best suited for families facing serious, time-sensitive medical needs who value surgical competence, reliable cardiac and maternity care, and a well-staffed infusion program in a community-hospital setting. The hospital’s robotics program and DaVinci-assisted procedures stand out, delivering strong outcomes in carefully selected cases and giving anxious patients confidence that difficult surgeries are handled by skilled hands. The cardiac care unit is praised for coordinated, explanatory care from admission through recovery, and the maternity ward consistently earns praise for bedside manner, coaching through labor, and attentive postpartum support. The infusion unit earns repeated accolades for cleanliness, efficiency, and staff friendliness, making ongoing therapies feel manageable rather than burdensome. Taken together, these elements create a practical, high-skill option for families that prioritize clinical excellence and a relatively intimate hospital environment over a large, impersonal system.
Yet, alternatives deserve consideration for families who cannot tolerate inconsistency in patient experiences. Reviews repeatedly note variability in the ER and inpatient floors: long waits, intermittent call-bell responsiveness, and uneven communication about tests, results, and discharge plans. Billing transparency is another key concern, with at least one pattern of questionable charges on diagnostic tests that required patient advocacy to resolve. For those who demand uniform empathy, predictable service across departments, and proactively coordinated post-hospital steps, nearby competitors in Westchester or even NYC may offer more consistent experiences. When proximity and a uniformly patient-centered track record are priorities, it is prudent to compare NWH with other solid options before committing.
On the positive side, the hospital’s clinical strengths are repeatedly confirmed by real-world outcomes. Emergency care can be prompt and compassionate, with nurses and physicians who explain what happens next and ease patient anxiety. The infusion unit’s reputation for cleanliness and efficiency is not a small perk for patients who rely on regular IV therapies. In maternity, nurses who excel in bedside care and newborn support, colleagues like Kat and Casey, leave lasting, favorable impressions on new families. Surgical services, particularly robotics-led procedures, receive strong endorsements for precision, anesthesia management, and smooth recoveries. Cardiology and urology teams are frequently cited for professionalism and effective communication during high-stakes interventions. The physical environment, clean rooms, calm recovery spaces, and well-designed waiting areas, also contributes to a sense that serious care is conducted with competence and respect.
The downside commands attention, however. For many reviewers, the ER experience can swing from excellent to frustrating, depending on shift and unit staffing. Disorganized discharge planning surfaces repeatedly, along with delays in obtaining results and in arranging post-acute placement. Billing remains a recurring concern, with assertions of overcharges that required subsequent corrections. Across departments, anecdotes range from genuinely caring, attentive staff to instances of rudeness or inattention, including missed calls, slow responses, or moments of perceived indifference. Pediatric care experiences mirror this pattern, with some families reporting missed injuries or uneven attention in the ED and during follow-up. In short, the hospital’s strengths can collide with inconsistent day-to-day execution, shaping a spectrum of patient experiences.
For families choosing with outcomes in mind, Northern Westchester Hospital remains a compelling option when the priority is robust medical capability and proven results. The best-case narratives describe excellent surgical and cardiac care, compassionate nurses, and a responsive infusion unit that supports complex treatment plans. In these contexts, the positives often outweigh the negatives, particularly when a patient or family actively engages a nurse navigator or patient advocate to manage discharge and follow-up. The key caveat is clear: care continuity hinges on proactive questions, assertive communication, and vigilance about timelines and costs. If a consistently smooth, highly communicative experience across all departments is non-negotiable, it is wise to compare with peers before committing, but the hospital’s clinical strengths justify serious consideration for many families facing urgent needs.
To make the most of an NWH experience, plan with intentionality. Seek out a patient-care liaison early, and request a designated discharge planner who can coordinate post-acute needs. Before admission, prepare a concise list of questions about expected tests, timelines, and insurance coverage, and insist on itemized billing estimates to avoid surprises. During an ER visit, escalate to a floor manager if delays occur and request timely updates on test results and pain control. In maternity or major surgery, verify the leadership of the care team and aim for continuity with preferred nurses when possible. Finally, compare with other local providers to calibrate expectations about experience versus outcomes. Northern Westchester Hospital delivers high-caliber medical care; maximizing value comes from active engagement, clear communication, and a concrete plan for discharge and follow-up.
12 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Westchester Cty (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northern Westchester Hospital - TCU in Mount Kisco, NY is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community is conveniently located near cafes, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals.
Residents at Northern Westchester Hospital - TCU can enjoy their meals in the dining room which accommodates special dietary restrictions. The community also offers housekeeping services and move-in coordination to ensure a comfortable and hassle-free living experience. Outdoor spaces are available for residents to relax and enjoy nature.
The assisted living community provides assistance with activities of daily living such as bathing, dressing, and transfers. They also offer diabetes diet management, medication management, and meal preparation and service to cater to the specific health needs of residents. Special dietary restrictions can be accommodated.
To promote an active lifestyle, Northern Westchester Hospital - TCU schedules daily activities for residents to participate in. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones or engage in personal interests.
With nearby cafes, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals within close proximity, Northern Westchester Hospital - TCU offers convenience and accessibility for its residents' various needs. Overall, this assisted living community provides comprehensive care services and a pleasant living environment for seniors seeking support with daily activities while maintaining their independence.
Northern Westchester Hospital - TCU is located at 400 East Main Street, Mount Kisco, NY 10549 in Westchester County, New York
Northern Westchester Hospital - TCU on seniors.fyi includes 9 photos including images showing healthcare, building, architecture, interior, office, workspace, entrance, parking, and more.
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