Northern Westchester Hospital - TCU

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  • Interior

    Welcoming atmosphere in the Newports Family Maternity Center.

  • Building

    A modern healthcare facility featuring a blend of glass and stone design.

  • Architecture

    A modern hospital building illuminated at dusk.

  • Entrance

    A view of the hospital entrance at night, showcasing modern architecture and illuminated signage.

  • Outdoor

    A view of a hospital building with a parking area in the foreground.

  • Office

    A modern office setup featuring wooden desks and ergonomic chairs.

  • Healthcare

    Signage for Northern Westchester Hospital, part of Northwell Health, located at 400 East Main Street.

  • Workspace

    A newly furnished office space featuring multiple empty cubicles and desks.

Northern Westchester Hospital - TCU

400 East Main Street, Mount Kisco, NY 10549

For more information about senior living options: (844) 490-3973

3.6 from 100 reviews
5 stars
61
4 stars
2
3 stars
4
2 stars
5
1 stars
28

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    Overall Review of Northern Westchester Hospital - TCU

    Pros

    • pro The reviewer described the hospital as a very safe psychiatric facility and enjoyed their stay.
    • pro They noted birth and appendectomy were handled beautifully, with great, amazing, and kind staff.
    • pro Nurses Megan, Ada, and Catherine were praised as the best; they were extremely friendly, took care of patients, and made them feel comfortable and laugh.
    • pro Dr. Sheldon Axelar was described as awesome, and the patient credited the whole team for the successful procedure.
    • pro The nurses and the food were excellent, with compassionate, attentive post-surgery care.
    • pro Northern Westchester ER was praised for prompt admission, quick room assignment, clear explanations, and caring nurses.
    • pro Other ER experiences were described as 10/10 with friendly, professional staff and efficient care, leading to high recommendations.
    • pro The hospital was called the best community hospital, with a reputation for friendly, attentive staff and top-notch care.
    • pro A later testimonial thanked Northern Westchester Hospital for exceptional expertise, kindness, and compassion from check-in to discharge, describing the experience as 5 stars.

    Cons

    • pro The discharge decision for the 72-year-old patient after multiple back surgeries was incredibly disappointing.
    • pro During a dressing change, no ointment was applied, and the wound was bleeding by the time she reached rehab.
    • pro The overall experience caused unnecessary anxiety and lacked compassion.
    • pro It's not a great hospital anymore.
    • pro One reviewer described the hospital as the worst they've ever dealt with.
    • pro A staff member was described as having a nasty attitude.
    • pro After infection was confirmed, medication was not provided promptly, which was deemed unacceptable.

    Review

    The experiences shared about Northern Westchester Hospital span a remarkable range, reflecting how a single medical institution can feel like a sanctuary to some and a source of frustration to others. On the positive side, multiple reviewers describe the hospital as a very safe place to be, praising skilled care and a level of warmth that made difficult procedures more bearable. One person fondly recalls a stay that felt not only well-handled medically but also emotionally supported, calling the environment comforting, safe, and welcoming. The sentiment recurs in stories of birth and surgical recovery where the care team is described as attentive, compassionate, patient-centered, and even uplifting - an important factor when people face stressful or painful experiences.

    Several voices highlight specific individuals who stood out for their expertise and bedside manner. A patient who underwent a kidney stone removal credits Dr. Sheldon Axelar with outstanding care and notes that this was not his first procedure with the doctor, underscoring a trusted, ongoing relationship. The nursing staff in these narratives is repeatedly praised for going beyond clinical duties to reassure, explain, and even lighten the mood with humor. In these accounts, Megan, ADA, Catherine, and others are named as exceptional nurses who helped patients feel protected and at ease, emphasizing that the human connection can significantly influence the overall hospital experience.

    Yet, the same hospital is described by others as falling short in critical moments, particularly around discharge planning and post-operative care. One review assigns only two stars to the overall experience, with the nurses and food receiving the fewest complaints but the rest of the care, including the discharge decision for a 72-year-old patient with complex needs, being a major disappointment. The reviewer explains that the patient - who lived alone and had multiple back surgeries - was recommended for discharge after a brief stay that seemed insufficient to support a safe recovery, leading to significant anxiety and a difficult transition to rehab. In this account, wound care and dressing changes also raised concerns, with a late arrival at rehab and a dressing that stuck to the wound, bleeding afterward. It's a reminder that even when clinical skills are solid, communication, planning, and follow-through can determine whether a hospital stay feels safe and humane.

    Emergency department experiences again reveal a dual narrative. A separate account contrasts a discouraging ER visit at New York-Presbyterian Hudson Valley - long waits and perceived gaps in care - with a contrasting, glowing report from Northern Westchester's ER. In the latter, a patient is seen promptly, admitted quickly, and cared for by a team that listened, ordered appropriate tests, and explained the process and expected results. The reviewer explicitly recommends driving a bit further to access quicker, more efficient care and notes that the nurses were consistently friendly and informative, underscoring the value of a calm, communicative ER experience. Interspersed with these positive ER impressions are comments about staff demeanor - one line notes a "short woman with brown hair and glasses" having a nasty attitude - illustrating how individual interactions can color the overall perception of an institution.

    Within these ER and inpatient narratives, there are other vivid episodes of care that resonate deeply with patients. A separate visit for a severe rash culminated in high praise for the nursing staff, particularly a nurse named Danielle Smith, who checked in regularly, helped with routine needs, and contributed to a perception of almost flawless service during a difficult moment. The floor staff on 6 were also thanked for their kindness and empathy, including sensitivity to a family member who did not speak English, signaling how cultural and language considerations can influence patient satisfaction. This story closes with an emphatic 10/10 rating for the experience, reinforcing how personalized attention often drives the strongest positive impressions.

    Over longer timelines, several reviewers recount experiences that feel almost inspirational - a reminder that a hospital can be a place where skilled professionals save lives and where patients, through gratitude, recognize the human effort behind the procedures. An earlier memory from 2014 or 2019 describes being treated with professionalism during major life events - nurses and doctors who were "professional, supportive, and pleasant." A more recent episode recounts an emergency visit on a busy day where a patient underwent surgery and was home by midnight, with every doctor described as professional and the nurses as friendly. These stories coalesce into a portrait of a hospital that can deliver remarkable outcomes and a sense of reassurance when care teams communicate clearly and collaborate effectively.

    But the picture is not uniformly rosy. Some reviewers label the hospital as the worst they've dealt with, noting perceived systemic issues or changes over time that diminished the quality of care in some areas. Other accounts acknowledge improvements - changes among staff and leadership that seemingly elevated care across multiple departments - and a willingness from hospital leaders to address problems when concerns were raised. In one memorable sequence, a patient describes being grateful for earlier generations of care while acknowledging that the hospital's modern iterations still require vigilance and continuous improvement. The sentiment runs both ways: praise for consistent, compassionate care and criticism where discharge planning, responsiveness, or attention to certain patient needs fell short.

    Together, these accounts paint Northern Westchester Hospital as a place of high potential and real achievements, where a combination of skilled clinicians, empathetic nurses, and efficient processes can produce life-changing outcomes. The hospital's strength appears most evident when there is strong, ongoing communication between patients and care teams, when discharge plans align with a patient's living situation and recovery requirements, and when ER care is timely and clearly explained. Yet the hospital's weaknesses - perceived gaps in discharge decisions for vulnerable patients, inconsistent bedside demeanor, and occasional delays or miscommunications - also surface in ways that matter to families and patients in moments of vulnerability. The overall message is nuanced: the hospital can be a place of exceptional care and genuine compassion, but experiences can vary significantly depending on the department, the specific clinicians involved, and how effectively care teams coordinate across the continuum of an admission.

    Features

    Housing

    • 12 resident community capacity 12 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Westchester Cty (9 miles away) Westchester Cty (9 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Northern Westchester Hospital - TCU in Mount Kisco, NY is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community is conveniently located near cafes, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals.

    Residents at Northern Westchester Hospital - TCU can enjoy their meals in the dining room which accommodates special dietary restrictions. The community also offers housekeeping services and move-in coordination to ensure a comfortable and hassle-free living experience. Outdoor spaces are available for residents to relax and enjoy nature.

    The assisted living community provides assistance with activities of daily living such as bathing, dressing, and transfers. They also offer diabetes diet management, medication management, and meal preparation and service to cater to the specific health needs of residents. Special dietary restrictions can be accommodated.

    To promote an active lifestyle, Northern Westchester Hospital - TCU schedules daily activities for residents to participate in. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones or engage in personal interests.

    With nearby cafes, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals within close proximity, Northern Westchester Hospital - TCU offers convenience and accessibility for its residents' various needs. Overall, this assisted living community provides comprehensive care services and a pleasant living environment for seniors seeking support with daily activities while maintaining their independence.

    Nearby Places of Interest

    Hospitals

    • Northern Westchester Hospital (0 miles)
    • Northern Westchester H (6.1 miles)
    • Hudson Valley Hospital Center (10.9 miles)
    • VA Hospital at Montrose (11 miles)

    Pharmacies

    • CVS Pharmacy (0.1 miles)
    • Walgreens (3.2 miles)
    • CVS Pharmacy (4.6 miles)
    • Weinstein Pharmacy (4.8 miles)
    • CVS Pharmacy (5.6 miles)
    • Yorktown Pharmacy (6.1 miles)
    • CVS Pharmacy (6.3 miles)

    Physicians

    • CareMount Medical 90 (0.3 miles)
    • CareMount Medical 110 (0.4 miles)
    • Advanced Dermatology, PC (5.7 miles)
    • Yorktown Imaging (6.1 miles)
    • Kang Mimi Y MD (6.1 miles)
    • Kory Stotesbery, DO (6.1 miles)
    • North Star Medical Group (7.5 miles)

    Restaurants

    • Mount Kisco Coach Diner (0.4 miles)
    • Burger King (1.4 miles)
    • McDonald's (2.3 miles)
    • Trattoria Lucia (3.7 miles)
    • Farmhouse Tavern (4.4 miles)
    • The Whitlock (4.9 miles)
    • King Kone (5.6 miles)

    Transportation

    • Metro North - Mount Kisco Train Station (0.8 miles)
    • Chappaqua Train Station (3.7 miles)
    • Metro North - Katonah Station (4.8 miles)
    • Metro North - Ossining Train Station (7.9 miles)
    • Croton-Harmon Amtrak Station (8.2 miles)
    • Valhalla Metro North Station (8.9 miles)
    • Westchester County Airport (HPN) (8.9 miles)

    Places of Worship

    • Presbyterian Church Of Mt. Kisco (1.3 miles)
    • Stanwich Congregational Church (8.3 miles)
    • Church of the Holy Spirit (9.8 miles)

    Cafes

    • Tazza Cafe (4.7 miles)
    • Katonah Reading Room (4.9 miles)
    • Starbucks (8.3 miles)
    • Coffee Labs Roasters (10.8 miles)
    • Starbucks (10.9 miles)
    • Starbucks (11.2 miles)

    Parks

    • Reis Park (7.4 miles)
    • Louis Engel Park (8 miles)
    • Fox Valley Town Park (8 miles)
    • Pound Ridge Town Park (8.1 miles)
    • Croton Point Park (8.2 miles)
    • Rockefeller State Park Preserve (8.2 miles)
    • Chelsea Park (8.4 miles)

    Frequently Asked Questions

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