Right At Home Northern Westchester

Pros

• Right at Home Mt Kisco provided 24/7 care and was there whenever needed.
• The office staff consistently went above and beyond to accommodate both clients and their families.
• Shaun and Sia became part of the family, reflecting the team's warmth and trustworthiness.
• The caregivers were compassionate, patient, and highly professional.
• The staff were respectful, thorough, and offered excellent communication and accountability.
• The agency is highly recommended for quality care and peace of mind.
• Right at Home Mt Kisco stood by families during difficult times and helped maintain dignity.
• The services enabled families to celebrate milestones and feel their loved ones were well cared for.

Cons

• One reviewer stated that an employee stole jewelry and clothes from their house, and that Right at Home Mt. Kisco was uncooperative in submitting an insurance claim and did not return their phone calls.

Review

Right at Home Mt Kisco has become a trusted lifeline for several families facing the difficult task of caring for aging loved ones. For one family, the impact was life-changing: when their father, at 85 and then again at 87, faced a health crisis, the Right at Home team was there around the clock, providing 24/7 support and a steady presence that the family deeply relied on. From the very first intake with head nurse Kerry, the family felt heard and supported, and the bond with the caregivers grew into something akin to an extended family. Names that stood out include Shaun and Sia, who became more than caregivers - they became part of the family, bringing not just professional skill but genuine warmth and devotion to their roles.

The story of care at Mt Kisco is one of continuity and deep trust. The family highlighted that their dad, who had never been sick for many years, benefited from the professionals who treated him with dignity and attention. The service was not limited to one moment of care but spanned days, nights, and ongoing needs, underscoring the agency's ability to provide comprehensive support whenever it was required. This level of availability and consistency helped the family feel secure, knowing that their loved one was in capable hands at all hours.

For both their mother years earlier and their father more recently, another family segment praised Right at Home Mt Kisco for delivering "wonderful and hard-working caregivers" who possessed a natural instinct and intuition for elder care. The reviewers emphasized how caregivers approached their tasks with respect, thoroughness, and compassion, even adapting to urgent situations with grace. The care team's approach made a tangible difference in daily living, helping their loved ones stay comfortable, safe, and dignified as they navigated recovery and ongoing needs.

Communication and professionalism emerged as a cornerstone of the Mt Kisco experience. Reviewers repeatedly described the staff as very professional and caring, noting that the owners were actively involved in ensuring quality and service excellence. The ability to reach the office easily, the clear lines of communication with family members, and the consistent accountability of the team contributed to a profound sense of peace of mind. Families appreciated knowing that their loved ones were cared for by people who did not just perform tasks but were committed to maintaining dignity and respect around the clock.

The broader impact of Right at Home extends beyond individual caregiving moments to touch family life during difficult times, holidays, and transitions. A number of families spoke about how the aides, who are often living in the home, were gentle, quiet, and respectful, making the caregiving environment a welcome presence rather than a disruption. The agency's flexibility - such as accommodating overnight care adjustments and scheduling amid doctor visits - was highlighted as a critical factor that helped families manage complex routines. One reviewer even noted that the staff's presence helped brighten the holidays, underscoring the emotional support the caregivers provided in addition to practical help.

The Mount Kisco team's influence reaches into the broader community as well, with comments noting that Right at Home operates across the Hudson Valley region, providing dependable care that families can trust. Several testimonials spoke to the ongoing relationships built over years, with remarks about "standing by us in very difficult times" and caregivers who are patient and consistently available to address issues and resolve problems. This reliability and devotion to quality service left many families feeling reassured, supported, and hopeful about the future for their loved ones.

Not every review is without a caveat, though. One family recounted a troubling incident where a caregiver theft occurred - jewelry and clothing were taken from their home - and they felt the agency was unhelpful in submitting an insurance claim and unresponsive to returned calls. This experience stands in stark contrast to the overwhelmingly positive feedback and serves as a reminder that, while the Mt Kisco team is widely praised for its caregiving quality and communication, there are times when families encounter service gaps that require attention and accountability. The incident is acknowledged as a real concern, underscoring the importance of insured, accountable service and proactive issue resolution.

Taken together, the collection of experiences paints a picture of Right at Home Mt Kisco as a deeply trusted partner for families navigating aging and recovery. The reviews repeatedly celebrate compassionate caregivers, responsive and involved office staff, and a leadership team dedicated to delivering high-quality care with dignity and empathy. From the initial intake with Kerry to the daily interactions with Shaun, Sia, and the broader staff, families describe a network that provides not only practical support but a sense of community and hope during some of life's most challenging times. For many, the decision to choose Right at Home Mt Kisco has meant a second chance for their loved ones and a stronger sense of peace for the entire family.

Located in Mt. Kisco, New York, this area offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With multiple dining options such as Burger King, Mount Kisco Coach Diner, and Farmhouse Tavern nearby, residents can enjoy a range of culinary experiences. Transportation is readily accessible with the Metro North Train Station just 0.5 miles away, providing easy access to neighboring towns and cities. Places of worship like the Presbyterian Church Of Mt. Kisco are also within close proximity for those seeking spiritual fulfillment. Additionally, healthcare facilities such as Northern Westchester Hospital and CareMount Medical provide quality medical care. For leisure activities, residents can explore the nearby parks like Reis Park and Croton Point Park for outdoor enjoyment. Overall, this part of Mt. Kisco offers a well-rounded community that caters to the needs and preferences of seniors looking for a comfortable living environment.

Restaurants

• Burger King (0.3 miles)
• Mount Kisco Coach Diner (0.9 miles)
• McDonald's (1.1 miles)
• Farmhouse Tavern (3.3 miles)
• The Whitlock (3.7 miles)
• Trattoria Lucia (3.9 miles)
• King Kone (4.3 miles)

Transportation

• Metro North - Mount Kisco Train Station (0.5 miles)
• Metro North - Katonah Station (3.7 miles)
• Chappaqua Train Station (4.7 miles)
• Croton-Harmon Amtrak Station (8.3 miles)
• Metro North - Ossining Train Station (8.5 miles)
• Valhalla Metro North Station (10.1 miles)
• Westchester County Airport (HPN) (10.2 miles)

Places of Worship

• Presbyterian Church Of Mt. Kisco (1.2 miles)
• Stanwich Congregational Church (9.3 miles)
• Church of the Holy Spirit (10.5 miles)

Hospitals

• Northern Westchester Hospital (1.3 miles)
• Northern Westchester H (5 miles)
• Hudson Valley Hospital Center (10.2 miles)
• VA Hospital at Montrose (10.7 miles)

Physicians

• CareMount Medical 110 (1.3 miles)
• CareMount Medical 90 (1.3 miles)
• Kang Mimi Y MD (5 miles)
• Yorktown Imaging (5 miles)
• Kory Stotesbery, DO (5.1 miles)
• Advanced Dermatology, PC (6.4 miles)
• Tomahawk Farm Pediatrics (7.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (3.5 miles)
• Weinstein Pharmacy (3.7 miles)
• Walgreens (4.3 miles)
• Yorktown Pharmacy (5 miles)
• CVS Pharmacy (5.2 miles)
• CVS Pharmacy (6.7 miles)

Cafes

• Tazza Cafe (3.6 miles)
• Katonah Reading Room (3.8 miles)
• Starbucks (7.4 miles)
• Starbucks (10.1 miles)

Parks

• Reis Park (6.1 miles)
• Fox Valley Town Park (7 miles)
• Chelsea Park (7.2 miles)
• Pound Ridge Town Park (8.2 miles)
• Croton Point Park (8.3 miles)
• Louis Engel Park (8.6 miles)
• Senasqua Park (8.7 miles)