Alice Hyde Medical Center SNF

Pros

• The staff really cares about their patients.
• They work hard to ensure everyone is properly taken care of.

Cons

• The reviewer alleges billing for 30 days of medications through a pharmacy service was not corrected despite multiple callbacks that never occurred.
• The reviewer claims the Alice Center failed to send medications home and now must request they be sent, with at least 9 different medications covering 24 days.
• The reviewer asserts there is no help from the Alice Center and questions how many people are being ripped off.
• The reviewer notes the facility is short-staffed, making it nearly impossible to reach the nurses station, with no one returning calls and overall patient care described as horrible.
• The reviewer mentions that one of the medications is a controlled substance and asks where it is.

Review

A recent experience at the rehab facility left a patient with a strong mix of frustration and concern about how medications were handled after a seven-day stay. The core issue revolves around billing and distribution of prescription drugs: the reviewer says medications were billed for 30 days through a pharmacy service, even though the stay lasted only seven days. Attempts to correct the billing were met with silence. Two separate phone calls promised a callback, but those promises never materialized, and months passed without any follow-up. The pharmacy service claimed they could not make changes, insisting that the Alice Center should have sent the medications home with the patient, which did not happen. As a result, the patient is now left to request the medications to be sent, a process that should have been completed before discharge. The patient notes there were at least nine different medications, intended to cover 24 days, which compounds the confusion and anxiety about whether the right drugs are being issued and billed correctly.

The frustration extends to the coordination of care and communication among the facility, the pharmacy, and the patient. The reviewer questions how many other people might be affected by similar errors, using strong language about the potential for being ripped off. There is a clear sense of distrust that arises from seeing a discrepancy between the length of the rehab stay and the amount of drugs billed, especially when a controlled substance is involved. The reviewer is perplexed and concerned about the location and status of a 24-day supply of a controlled medication, asking pointedly where those pills have gone and why they were not properly allocated or explained at discharge. This uncertainty contributes to a nagging fear about safety and accountability, not just for a single patient but for others who might be in a similar situation.

Amid the billing and logistics turmoil, the review does acknowledge a contrasting but important reality: the people who work at the facility are described as caring and committed to their patients. The staff members are portrayed as genuinely invested in ensuring that patients receive proper care and attention. This sentiment suggests that the facility has compassionate, hardworking personnel who take their responsibilities seriously, even as they navigate a challenging environment.

At the same time, the reviewer paints a stark picture of the operational environment, characterized by persistent understaffing. The facility is described as very short-staffed, making it nearly impossible to reach the nurses' station, and with no one returning phone calls. The result is a perception of substandard patient care, with the impression that essential communications, timely responses, and everyday clinical coordination are slipping through the cracks. This juxtaposition - caring staff on the one hand and systemic communication and staffing failures on the other - creates a troubling sense of inconsistency in the patient experience.

Taken together, the review presents a complicated portrait of a rehabilitation center that can exhibit both commendable compassion and serious administrative inefficiencies. On one side, there is praise for individual workers who take patient welfare seriously and strive to provide effective care. On the other side, there is a strong critique of how administrative processes, billing practices, medication handling, and communication are managed - issues that appear to undermine the quality of care and erode trust. The heart of the matter centers on a fundamental expectation: that a rehab facility should coordinate discharge medications accurately, communicate clearly about billing, and ensure that each patient's medications are accounted for and delivered as promised.

Ultimately, the passage conveys a clear demand for accountability and improvement. It highlights the need for better discharge planning, more reliable communication channels, and a more coordinated approach between the rehab center and the pharmacy. The reviewer's experience signals that, while frontline caregivers may be doing their best under difficult circumstances, systemic gaps in staffing, responsiveness, and medication management can significantly impact patient trust and overall outcomes. The hope implied by the critique is that the facility will address these gaps so that the compassionate care from individual staff members can be supported by solid, dependable administrative and operational practices.

This part of Malone, New York is a well-equipped and conveniently located area that offers a variety of amenities suitable for senior living. With multiple physicians in close proximity, including specialties such as orthopedics and pediatrics, residents have access to quality healthcare services nearby. Additionally, there are several places of worship in the area for spiritual fulfillment. The presence of pharmacies like Kinney Drugs and Walgreens ensures easy access to medications and health supplies. For dining options, there are a variety of restaurants offering different cuisines, catering to various preferences. Transportation options such as U-Haul are available for convenience when needed. Overall, this area provides a comfortable and well-rounded environment with essential services readily accessible for seniors looking to settle in Malone.

Physicians

• Alice Hyde Orthopedics & Sports Medicine (0.3 miles)
• Dumitrescu Claudia MD (0.3 miles)
• Dr Benardot's Office (0.7 miles)
• Benardot Pediatrics (0.8 miles)
• Adirondack Foot Clinic (1.3 miles)

Hospitals

• AHMC Family Maternity Center (0.4 miles)

Places of Worship

• Notre Dame Church (0.8 miles)
• Centenary Meth Church (1 miles)
• St Joseph's Church (1.1 miles)
• Saint André Bessette Roman Catholic Parish (1.1 miles)
• Maranatha Bible Church (1.4 miles)
• Malone Wesleyan Church (1.4 miles)
• Southern Baptist Convention (1.8 miles)

Pharmacies

• Kinney Drugs (0.9 miles)
• Walgreens (1.1 miles)
• Kinney Drugs (1.5 miles)
• Walmart Pharmacy (2.2 miles)

Restaurants

• Fat Jake's (0.9 miles)
• Hosler's Family Restaurant (0.9 miles)
• Donovan's Steak & Ale (1.1 miles)
• Jreck Subs (1.1 miles)
• Burger King (1.3 miles)
• Taco Bell (1.4 miles)
• Barneys Wagon Wheel (1.5 miles)

Cafes

• Nancy's Village Cafe (1 miles)
• On The Rize Bakery & Bistro (1.2 miles)
• BMJ Midway Market & Deli (1.3 miles)
• Mary's Sunrise Cafe (6.4 miles)
• Tim Hortons (24.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.4 miles)