Highland Nursing Home
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Lounge
182 Highland Road, Massena, NY 13662
For more information about senior living options: (844) 490-3973
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The staff members at Highland were social and engaged with the customers. The layout of the facility is unique and offers an interesting perspective. There are opportunities for improvement in terms of ambiance, which could enhance the overall experience.
The first impression upon entering Highland is a strong, unpleasant odor. The presence of wells in the facility creates a dungeon-like atmosphere that feels uninviting. Staff members appear social but lack genuine friendliness, giving off an impression of disinterest. The overall environment feels more open at floor level, which may contribute to an uncomfortable experience. The reviewer would not recommend Highland to others based on their negative observations.The Highland experience, as described by a concerned visitor, raises significant issues regarding the overall environment and atmosphere of the establishment. Upon entering the premises, guests are greeted not just by welcoming sights but, unfortunately, an unpleasant odor that immediately leaves a negative impression. This initial sensory encounter sets the tone for what is perceived as a less-than-ideal environment, impacting the visitor's overall assessment of Highland. An establishment’s ambiance can substantially influence customer satisfaction; thus, this bad odor becomes an integral part of the reviewer’s critique.
The architectural layout of Highland has also attracted scrutiny. The review mentions that parts of the facility feature wells integrated into their design. Such structural choices can evoke feelings of discomfort or unease among visitors, particularly if they resemble dungeons or other dark spaces that typically inspire apprehension. This description paints a picture of a facility that may not prioritize aesthetics or comfort in its architectural decisions. It suggests a space that potentially lacks warmth and inviting qualities—a critical miss in terms of creating a positive visitor experience.
Furthermore, the reviewer expressed concerns about how these physical elements contribute to an overall chilling ambiance. The comparison to “dungeon type” spaces implies not just an aesthetic failure but also hints at deeper psychological impacts. Visitors might feel trapped or confined within such a setup. The use of phrases like “more open on the floor level” juxtaposed with descriptions of wells suggests an unsettling contradiction—an area designed for interaction and openness yet rooted in structure that invokes ancient fears.
When it comes to interpersonal relations with staff members at Highland, the review took another turn toward disappointment. While it was noted that staff were social enough to engage with guests, this sociality seemed superficial at best. The lack of genuine friendliness among employees left much to be desired from a customer service perspective. Guests often seek not only services but also human connection during their visits; here, however, there seems to be nothing more than obligatory interactions devoid of warmth or enthusiasm.
The reviewer’s feelings convey a clear sense of ambivalence towards Highland's staff: although they are present and offering social engagement, there exists an underlying sentiment that suggests these employees might simply be fulfilling job requirements rather than fostering authentic relationships with visitors. This kind of detachment can have detrimental effects on repeat business; customers value feeling welcomed and appreciated during their visits.
Ultimately, given these various factors—the unpleasant odors upon entry, the uncomfortable physical layout featuring ominous wells, and the indifferent demeanor displayed by personnel—it is no surprise that the reviewer would hesitate to recommend Highland to others. A poor first impression paired with disappointing experiences in both atmosphere and customer service creates an uphill battle for any establishment aiming for flourishing patronage. In conclusion, improvements focusing on enhancing air quality, reevaluating structural designs for comfort and aesthetic appeal, along with training staff to establish genuine rapport could greatly benefit Highland in reversing this unfortunate perception among visitors.
140 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHighland Nursing Home in Massena, NY is a premier assisted living community that provides exceptional care and comprehensive amenities for seniors. Residents can enjoy a variety of amenities and services designed to enhance their comfort and well-being.
The community offers a range of amenities to cater to the residents' needs and preferences. A beauty salon ensures that residents can maintain their grooming routines, while cable or satellite TV provides entertainment options. Community-operated transportation is available for residents to easily access local shops, restaurants, and entertainment venues. A computer center allows residents to stay connected with loved ones or pursue personal interests online.
Meals are served in a spacious dining room, offering restaurant-style dining where residents can savor delicious and nutritious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nourishment.
For physical well-being, a fitness room provides a space for exercise and wellness activities. The nursing home is fully furnished with comfortable furnishings throughout, creating an inviting atmosphere for residents to relax. A gaming room offers opportunities for social interaction and friendly competition, while a small library caters to individuals who enjoy reading.
Private bathrooms ensure privacy and convenience for each resident. Housekeeping services help maintain cleanliness and tidiness in the living spaces. Move-in coordination assists new residents in seamlessly transitioning into their new home. Outdoor spaces including gardens allow residents to enjoy fresh air and nature.
To promote mental well-being, the nursing home offers a mental wellness program tailored to individual needs. Medication management ensures that all medications are properly administered according to each resident's healthcare plan.
Transportation arrangements are available both for non-medical purposes such as shopping trips and social outings, as well as transportation to doctors' appointments when necessary.
A wellness center provides resources and support for maintaining good health, while Wi-Fi/high-speed internet connectivity allows residents to stay connected digitally at their convenience.
Residents have peace of mind knowing that 24-hour call systems are in place, and 24-hour supervision ensures their safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Diabetes diet programs are offered for those with specific dietary requirements.
To enrich the residents' social lives, a range of activities are provided. Concierge services help residents access various amenities and resources within the community. Fitness programs promote physical well-being, while planned day trips offer opportunities for exploration and adventure. Resident-run activities encourage engagement and social connections among peers. Scheduled daily activities ensure that there is always something enjoyable to participate in.
With convenient access to cafes, physicians, and restaurants in the surrounding area, residents can easily explore the local community and have all their needs met.
Highland Nursing Home in Massena, NY is dedicated to providing exceptional care in a warm and welcoming environment that promotes independence, well-being, and an active lifestyle for its residents.
Highland Nursing Home is located at 182 Highland Road, Massena, NY 13662 in St. Lawrence County, New York
Highland Nursing Home on seniors.fyi includes 8 photos including images showing interior, reception, landscaping, lighting, artwork, doors, modern furniture, lounge, and more.
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Interior
Decor
Living Room
Landscaping
Lighting
Lounge
