Highland Nursing Home

Save

  • Interior

    A modern lobby with natural wood accents and a green feature wall, designed for comfort and elegance.
  • Decor

    A beautifully decorated Christmas tree adorned with blue ribbon and ornaments.
  • Living Room

    A cozy living room featuring a beautifully decorated Christmas tree, a modern fireplace, and comfortable seating.
  • Landscaping

    A contemporary reception area with wooden accents and greenery.
  • Lighting

    A well-lit hospital hallway with artwork on the walls and polished flooring.
  • Lounge

    A modern interior featuring a theatre area and an art feature wall, showcasing elegant furniture and contemporary design.

Highland Nursing Home

182 Highland Road, Massena, NY 13662

For more information about senior living options: (844) 490-3973

3 from 1 review
Skilled Nursing Facility

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Highland Nursing Home

  • Mon16Jun
  • Tue17Jun
  • Wed18Jun
  • Thu19Jun
  • Fri20Jun
  • Mon23Jun
  • Tue24Jun
  • Wed25Jun
  • Thu26Jun
  • Fri27Jun
  • Mon30Jun
  • Tue1Jul
  • Wed2Jul
  • Thu3Jul
  • Mon7Jul
  • Tue8Jul
  • Wed9Jul
  • Thu10Jul
  • Fri11Jul
  • Mon14Jul

Overall Review

Pros

  • pro The staff members at Highland were social and engaged with the customers.
  • pro The layout of the facility is unique and offers an interesting perspective.
  • pro There are opportunities for improvement in terms of ambiance, which could enhance the overall experience.

Cons

  • pro The first impression upon entering Highland is a strong, unpleasant odor.
  • pro The presence of wells in the facility creates a dungeon-like atmosphere that feels uninviting.
  • pro Staff members appear social but lack genuine friendliness, giving off an impression of disinterest.
  • pro The overall environment feels more open at floor level, which may contribute to an uncomfortable experience.
  • pro The reviewer would not recommend Highland to others based on their negative observations.

Review

The Highland experience, as described by a concerned visitor, raises significant issues regarding the overall environment and atmosphere of the establishment. Upon entering the premises, guests are greeted not just by welcoming sights but, unfortunately, an unpleasant odor that immediately leaves a negative impression. This initial sensory encounter sets the tone for what is perceived as a less-than-ideal environment, impacting the visitor's overall assessment of Highland. An establishment’s ambiance can substantially influence customer satisfaction; thus, this bad odor becomes an integral part of the reviewer’s critique.

The architectural layout of Highland has also attracted scrutiny. The review mentions that parts of the facility feature wells integrated into their design. Such structural choices can evoke feelings of discomfort or unease among visitors, particularly if they resemble dungeons or other dark spaces that typically inspire apprehension. This description paints a picture of a facility that may not prioritize aesthetics or comfort in its architectural decisions. It suggests a space that potentially lacks warmth and inviting qualities—a critical miss in terms of creating a positive visitor experience.

Furthermore, the reviewer expressed concerns about how these physical elements contribute to an overall chilling ambiance. The comparison to “dungeon type” spaces implies not just an aesthetic failure but also hints at deeper psychological impacts. Visitors might feel trapped or confined within such a setup. The use of phrases like “more open on the floor level” juxtaposed with descriptions of wells suggests an unsettling contradiction—an area designed for interaction and openness yet rooted in structure that invokes ancient fears.

When it comes to interpersonal relations with staff members at Highland, the review took another turn toward disappointment. While it was noted that staff were social enough to engage with guests, this sociality seemed superficial at best. The lack of genuine friendliness among employees left much to be desired from a customer service perspective. Guests often seek not only services but also human connection during their visits; here, however, there seems to be nothing more than obligatory interactions devoid of warmth or enthusiasm.

The reviewer’s feelings convey a clear sense of ambivalence towards Highland's staff: although they are present and offering social engagement, there exists an underlying sentiment that suggests these employees might simply be fulfilling job requirements rather than fostering authentic relationships with visitors. This kind of detachment can have detrimental effects on repeat business; customers value feeling welcomed and appreciated during their visits.

Ultimately, given these various factors—the unpleasant odors upon entry, the uncomfortable physical layout featuring ominous wells, and the indifferent demeanor displayed by personnel—it is no surprise that the reviewer would hesitate to recommend Highland to others. A poor first impression paired with disappointing experiences in both atmosphere and customer service creates an uphill battle for any establishment aiming for flourishing patronage. In conclusion, improvements focusing on enhancing air quality, reevaluating structural designs for comfort and aesthetic appeal, along with training staff to establish genuine rapport could greatly benefit Highland in reversing this unfortunate perception among visitors.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Description

Highland Nursing Home in Massena, NY is a premier assisted living community that provides exceptional care and comprehensive amenities for seniors. Residents can enjoy a variety of amenities and services designed to enhance their comfort and well-being.

The community offers a range of amenities to cater to the residents' needs and preferences. A beauty salon ensures that residents can maintain their grooming routines, while cable or satellite TV provides entertainment options. Community-operated transportation is available for residents to easily access local shops, restaurants, and entertainment venues. A computer center allows residents to stay connected with loved ones or pursue personal interests online.

Meals are served in a spacious dining room, offering restaurant-style dining where residents can savor delicious and nutritious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nourishment.

For physical well-being, a fitness room provides a space for exercise and wellness activities. The nursing home is fully furnished with comfortable furnishings throughout, creating an inviting atmosphere for residents to relax. A gaming room offers opportunities for social interaction and friendly competition, while a small library caters to individuals who enjoy reading.

Private bathrooms ensure privacy and convenience for each resident. Housekeeping services help maintain cleanliness and tidiness in the living spaces. Move-in coordination assists new residents in seamlessly transitioning into their new home. Outdoor spaces including gardens allow residents to enjoy fresh air and nature.

To promote mental well-being, the nursing home offers a mental wellness program tailored to individual needs. Medication management ensures that all medications are properly administered according to each resident's healthcare plan.

Transportation arrangements are available both for non-medical purposes such as shopping trips and social outings, as well as transportation to doctors' appointments when necessary.

A wellness center provides resources and support for maintaining good health, while Wi-Fi/high-speed internet connectivity allows residents to stay connected digitally at their convenience.

Residents have peace of mind knowing that 24-hour call systems are in place, and 24-hour supervision ensures their safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Diabetes diet programs are offered for those with specific dietary requirements.

To enrich the residents' social lives, a range of activities are provided. Concierge services help residents access various amenities and resources within the community. Fitness programs promote physical well-being, while planned day trips offer opportunities for exploration and adventure. Resident-run activities encourage engagement and social connections among peers. Scheduled daily activities ensure that there is always something enjoyable to participate in.

With convenient access to cafes, physicians, and restaurants in the surrounding area, residents can easily explore the local community and have all their needs met.

Highland Nursing Home in Massena, NY is dedicated to providing exceptional care in a warm and welcoming environment that promotes independence, well-being, and an active lifestyle for its residents.

Nearby Places of Interest

Restaurants

  • Pizza Hut (1.7 miles)
  • Wendy's Diner (2.2 miles)
  • McDonald's (2.5 miles)
  • Water View Restaurant (6 miles)
  • O'Neill's Pub (6 miles)
  • Subway (6 miles)
  • Chef in a Bun (6.7 miles)

Cafes

  • Tim Hortons (2.3 miles)
  • Tim Hortons (6.7 miles)
  • Tim Hortons (7.4 miles)
  • Starbucks (7.5 miles)
  • Tim Hortons (7.5 miles)
  • 3 Bears Gluten Free Bakery & Cafe (20.2 miles)
  • Mary's Sunrise Cafe (22.7 miles)

Physicians

  • North Country Women's Health (2.7 miles)
  • St Lawrence Medical Clinic (7.4 miles)

Parks

  • Mille Roche Playground (5.1 miles)
  • Ives Park (20.4 miles)

Theaters

  • 56 Auto Drive-in Theater (5.5 miles)

Pharmacies

  • Pharmasave (6 miles)
  • Medical Pharmacies (6.2 miles)
  • Pharmasave (7.4 miles)
  • Ingleside Pharmacy (7.5 miles)
  • Shoppers Drug Mart (7.5 miles)
  • Pharmaprix (7.5 miles)
  • Murale (7.5 miles)

Places of Worship

  • St Matthews Lutheran Church (6.2 miles)
  • St Andrews St Marks United Church (6.2 miles)
  • St Pius X Roman Catholic Chrch (6.2 miles)
  • Bible Baptist Church (7.1 miles)
  • Trinity Church Ofc (7.8 miles)
  • Christian Fellowship Center (19.7 miles)
  • Potsdam Church of the Nazarene (20.1 miles)

Transportation

  • U-Haul Neighborhood Dealer (7 miles)

Hospitals

  • Cornwall Community Hospital (7.3 miles)

Frequently Asked Questions

Where is Highland Nursing Home?
What photos are available for Highland Nursing Home in Massena, New York?

Nearby Communities

  • Valhaven Home For Adults

    Valhaven Home For Adults

    Massena, NY

     
     

  • Massena Rehabilitation & Nursing Center

    Massena Rehabilitation & Nursing Center

    Massena, NY

    4 from 2 reviews
     

  • Louisville Housing

    Louisville Housing

    Chase Mills, NY

     
     

  • Riverview Apartments

    Riverview Apartments

    Norfolk, NY

     
     

  • Baldwin Acres Inc

    Baldwin Acres Inc

    Norwood, NY

     
     

  • Pat & Dave Solich's PC Home

    Pat & Dave Solich's PC Home

    Seward, PA

     
    $2,214 to $3,800 / month

Related Resources

  • what is elder abusePowerful Realities of Elder Abuse and the Most Effective Ways to Report It

    Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.

  • caregiver dutiesTen Vital Duties of a Senior Caregiver: A Comprehensive Guide

    The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.

  • memory games for seniors9 Stimulating Memory Activities for Seniors: Puzzles, Cards, and Much More

    The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.


Schedule Tour Get Pricing Contact Senior Advisor