Highland Nursing Home
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182 Highland Road, Massena, NY 13662
For more information about senior living options: (844) 490-3973
The staff members at Highland were social and engaged with the customers. The layout of the facility is unique and offers an interesting perspective. There are opportunities for improvement in terms of ambiance, which could enhance the overall experience.
The first impression upon entering Highland is a strong, unpleasant odor. The presence of wells in the facility creates a dungeon-like atmosphere that feels uninviting. Staff members appear social but lack genuine friendliness, giving off an impression of disinterest. The overall environment feels more open at floor level, which may contribute to an uncomfortable experience. The reviewer would not recommend Highland to others based on their negative observations.The Highland experience, as described by a concerned visitor, raises significant issues regarding the overall environment and atmosphere of the establishment. Upon entering the premises, guests are greeted not just by welcoming sights but, unfortunately, an unpleasant odor that immediately leaves a negative impression. This initial sensory encounter sets the tone for what is perceived as a less-than-ideal environment, impacting the visitor's overall assessment of Highland. An establishment’s ambiance can substantially influence customer satisfaction; thus, this bad odor becomes an integral part of the reviewer’s critique.
The architectural layout of Highland has also attracted scrutiny. The review mentions that parts of the facility feature wells integrated into their design. Such structural choices can evoke feelings of discomfort or unease among visitors, particularly if they resemble dungeons or other dark spaces that typically inspire apprehension. This description paints a picture of a facility that may not prioritize aesthetics or comfort in its architectural decisions. It suggests a space that potentially lacks warmth and inviting qualities—a critical miss in terms of creating a positive visitor experience.
Furthermore, the reviewer expressed concerns about how these physical elements contribute to an overall chilling ambiance. The comparison to “dungeon type” spaces implies not just an aesthetic failure but also hints at deeper psychological impacts. Visitors might feel trapped or confined within such a setup. The use of phrases like “more open on the floor level” juxtaposed with descriptions of wells suggests an unsettling contradiction—an area designed for interaction and openness yet rooted in structure that invokes ancient fears.
When it comes to interpersonal relations with staff members at Highland, the review took another turn toward disappointment. While it was noted that staff were social enough to engage with guests, this sociality seemed superficial at best. The lack of genuine friendliness among employees left much to be desired from a customer service perspective. Guests often seek not only services but also human connection during their visits; here, however, there seems to be nothing more than obligatory interactions devoid of warmth or enthusiasm.
The reviewer’s feelings convey a clear sense of ambivalence towards Highland's staff: although they are present and offering social engagement, there exists an underlying sentiment that suggests these employees might simply be fulfilling job requirements rather than fostering authentic relationships with visitors. This kind of detachment can have detrimental effects on repeat business; customers value feeling welcomed and appreciated during their visits.
Ultimately, given these various factors—the unpleasant odors upon entry, the uncomfortable physical layout featuring ominous wells, and the indifferent demeanor displayed by personnel—it is no surprise that the reviewer would hesitate to recommend Highland to others. A poor first impression paired with disappointing experiences in both atmosphere and customer service creates an uphill battle for any establishment aiming for flourishing patronage. In conclusion, improvements focusing on enhancing air quality, reevaluating structural designs for comfort and aesthetic appeal, along with training staff to establish genuine rapport could greatly benefit Highland in reversing this unfortunate perception among visitors.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Nursing Home in Massena, NY is a premier assisted living community that provides exceptional care and comprehensive amenities for seniors. Residents can enjoy a variety of amenities and services designed to enhance their comfort and well-being.
The community offers a range of amenities to cater to the residents' needs and preferences. A beauty salon ensures that residents can maintain their grooming routines, while cable or satellite TV provides entertainment options. Community-operated transportation is available for residents to easily access local shops, restaurants, and entertainment venues. A computer center allows residents to stay connected with loved ones or pursue personal interests online.
Meals are served in a spacious dining room, offering restaurant-style dining where residents can savor delicious and nutritious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nourishment.
For physical well-being, a fitness room provides a space for exercise and wellness activities. The nursing home is fully furnished with comfortable furnishings throughout, creating an inviting atmosphere for residents to relax. A gaming room offers opportunities for social interaction and friendly competition, while a small library caters to individuals who enjoy reading.
Private bathrooms ensure privacy and convenience for each resident. Housekeeping services help maintain cleanliness and tidiness in the living spaces. Move-in coordination assists new residents in seamlessly transitioning into their new home. Outdoor spaces including gardens allow residents to enjoy fresh air and nature.
To promote mental well-being, the nursing home offers a mental wellness program tailored to individual needs. Medication management ensures that all medications are properly administered according to each resident's healthcare plan.
Transportation arrangements are available both for non-medical purposes such as shopping trips and social outings, as well as transportation to doctors' appointments when necessary.
A wellness center provides resources and support for maintaining good health, while Wi-Fi/high-speed internet connectivity allows residents to stay connected digitally at their convenience.
Residents have peace of mind knowing that 24-hour call systems are in place, and 24-hour supervision ensures their safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Diabetes diet programs are offered for those with specific dietary requirements.
To enrich the residents' social lives, a range of activities are provided. Concierge services help residents access various amenities and resources within the community. Fitness programs promote physical well-being, while planned day trips offer opportunities for exploration and adventure. Resident-run activities encourage engagement and social connections among peers. Scheduled daily activities ensure that there is always something enjoyable to participate in.
With convenient access to cafes, physicians, and restaurants in the surrounding area, residents can easily explore the local community and have all their needs met.
Highland Nursing Home in Massena, NY is dedicated to providing exceptional care in a warm and welcoming environment that promotes independence, well-being, and an active lifestyle for its residents.
Highland Nursing Home is located at 182 Highland Road, Massena, NY 13662 in St. Lawrence County, New York
Highland Nursing Home on seniors.fyi includes 8 photos including images showing interior, lighting, reception, landscaping, living room, television, fireplace, seating area, and more.
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Interior
Decor
Living Room
Landscaping
Lighting
Lounge
