Highland Nursing Home in Massena, NY
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182 Highland Road, Massena, NY 13662
For more information about senior living options: (844) 490-3973
The staff are professional with a positive, helpful attitude. Staff go above and beyond to spoil residents. Some of the best nurses, CNAs, dietary, housekeeping, and ancillary staff can be found there. Residents and their families enjoy the atmosphere, activities, staff, and food. Each day, the facility gets better. The facility is excellent and the staff and doctors are top-notch. The regional administrator is outstanding; Jonah Cohen is the best regional administrator any home can ask for. The facility is very professional and knowledgeable, and residents receive the very best care. The therapy team, doctors, and nurses are top-notch, helping residents regain mobility. The staff are full of positivity and always go above and beyond for residents and their families.
The review notes that a loved one was left in a diaper so long she developed a UTI, with dried residue the hospital couldn't remove. The facility is described as understaffed and in need of more physical therapists and nurses. It is claimed there is poor communication with families, with calls that leave no messages. It is stated that staff do not respect patients' wishes and proceed as they see fit. A grandfather's experience is recounted as mistreatment and being ignored when seeking help for a heart attack, with a nurse turning him away. The reviewer calls the place horrible and advises not to send a loved one there. Highland is described as outdated, dirty, and smell?ing foul. The administration is accused of prioritizing bed occupancy and profits over residents' well-being.Highland Nursing Home in Massena is best suited for families prioritizing a rehab-forward environment with a warm, resident-centered atmosphere. It works well for residents who need steady nursing and therapy attention, plus engaging daily activities and social programs that help maintain dignity and independence. The community has invested in renovations that brighten spaces and lift spirits, and multiple accounts credit the rehab team, doctors, and nursing staff with genuine attentiveness. For a loved one leaving hospital care with mobility goals or a desire to stay socially engaged, Highland presents a credible path where care teams aim to tailor plans and stay connected with families.
That said, this is not the pick for caregivers who demand flawless staffing consistency and faultless family communication. Several reviews flag staff shortages and uneven coverage, with some days feeling short-staffed for therapy and nursing needs. Family communication also appears inconsistent in spots, with messages sometimes not returned promptly. A subset of residents and families describe situations where basic comfort or safety concerns were not promptly addressed, and a few observers warn away from placement if a high bar for responsiveness is expected. Caregivers who demand flawless staffing and transparent updates may want to consider alternatives in the area, including Massena Rehabilitation (St. Regis) and other nearby facilities.
On the upside, Highland earns high marks for clinical competence and genuine care. The therapy program is repeatedly singled out as a driver of real progress, with therapists and nursing staff providing consistent, respectful attention that helps residents regain mobility and independence. The staff across departments - nursing, dietary, housekeeping - are described as capable and patient, able to accommodate individual routines and preferences. Families note a welcoming atmosphere, accessible administrators, and a culture that treats residents like family. Renovations contribute to a brighter, cleaner setting, and the care team often coordinates with families to celebrate milestones or coordinate end-of-life arrangements with empathy.
Yet the downsides cannot be ignored. Understaffing translates into longer wait times and less proactive monitoring on certain shifts, and some families question whether the level of oversight matches the facility's ambitions. The most serious concerns center on communication gaps and instances where residents felt unheard or mishandled when urgent needs arose. Even with renovations, a few reviews describe lingering odor or cleanliness issues, painting a picture of uneven upkeep. The combination of staffing volatility and occasional lapses in responsiveness has created a reputational split in the community, with some families praising care and others warning against reliance on it for critical medical needs.
When weighing pros against cons, the strongest offset lies in the quality of rehabilitation and the demonstrated willingness of staff to go above and beyond for residents and families. For someone prioritizing meaningful therapy and a humane, person-centered day-to-day rhythm, Highland's strengths can outweigh the risk of occasional miscommunication or staffing gaps. The presence of a highly regarded regional administrator and a track record of responsive leadership further cushions the uncertainties tied to staffing, making it easier to navigate care planning and escalation if concerns arise. Prospective families will want a concrete plan for consistent nursing supervision and a clear protocol for family updates to minimize miscommunication.
Prudent next steps include scheduling a thorough tour focused on the therapy wing, meeting the primary care coordinators, and asking for direct contact information for the on-call nurse and administrator. Request sample care plans and verify how the facility handles urgent needs, transfers, and end-of-life decisions. Bring a prospective resident's goals to the table and probe whether the current staffing levels align with those goals across day, evening, and night shifts. For families weighing alternatives, nearby options with strong rehab reputations are worth weighing, but Highland remains a viable choice for those who value rehabilitation prowess, personalized attention, and a warm, family-like culture.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Nursing Home in Massena, NY is a premier assisted living community that provides exceptional care and comprehensive amenities for seniors. Residents can enjoy a variety of amenities and services designed to enhance their comfort and well-being.
The community offers a range of amenities to cater to the residents' needs and preferences. A beauty salon ensures that residents can maintain their grooming routines, while cable or satellite TV provides entertainment options. Community-operated transportation is available for residents to easily access local shops, restaurants, and entertainment venues. A computer center allows residents to stay connected with loved ones or pursue personal interests online.
Meals are served in a spacious dining room, offering restaurant-style dining where residents can savor delicious and nutritious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nourishment.
For physical well-being, a fitness room provides a space for exercise and wellness activities. The nursing home is fully furnished with comfortable furnishings throughout, creating an inviting atmosphere for residents to relax. A gaming room offers opportunities for social interaction and friendly competition, while a small library caters to individuals who enjoy reading.
Private bathrooms ensure privacy and convenience for each resident. Housekeeping services help maintain cleanliness and tidiness in the living spaces. Move-in coordination assists new residents in seamlessly transitioning into their new home. Outdoor spaces including gardens allow residents to enjoy fresh air and nature.
To promote mental well-being, the nursing home offers a mental wellness program tailored to individual needs. Medication management ensures that all medications are properly administered according to each resident's healthcare plan.
Transportation arrangements are available both for non-medical purposes such as shopping trips and social outings, as well as transportation to doctors' appointments when necessary.
A wellness center provides resources and support for maintaining good health, while Wi-Fi/high-speed internet connectivity allows residents to stay connected digitally at their convenience.
Residents have peace of mind knowing that 24-hour call systems are in place, and 24-hour supervision ensures their safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Diabetes diet programs are offered for those with specific dietary requirements.
To enrich the residents' social lives, a range of activities are provided. Concierge services help residents access various amenities and resources within the community. Fitness programs promote physical well-being, while planned day trips offer opportunities for exploration and adventure. Resident-run activities encourage engagement and social connections among peers. Scheduled daily activities ensure that there is always something enjoyable to participate in.
With convenient access to cafes, physicians, and restaurants in the surrounding area, residents can easily explore the local community and have all their needs met.
Highland Nursing Home in Massena, NY is dedicated to providing exceptional care in a warm and welcoming environment that promotes independence, well-being, and an active lifestyle for its residents.
Highland Nursing Home is located at 182 Highland Road, Massena, NY 13662 in St. Lawrence County, New York
Highland Nursing Home on seniors.fyi includes 8 photos including images showing interior, landscaping, lighting, reception, waiting area, living room, television, fireplace, and more.
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Interior
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Living Room
Landscaping
Lighting
Lounge
