Massena Rehabilitation & Nursing Center

Pros

• The St. Regis facility has a friendly atmosphere with very nice associates.
• It is a clean facility with no unpleasant odors, setting it apart from other nursing homes.
• The caregivers at St. Regis provide great care and attention to residents.
• The Director of Social Services offers personalized attention to families, enhancing the overall experience.
• The Physical Therapist is helpful and well-liked by the residents during therapy sessions.

Cons

• The staff (CNA's) were not as attentive as they should have been and frequently appeared to be short-staffed.
• The nursing home had a very institutional feel compared to other facilities.
• The reception area was not welcoming, and the staff avoided eye contact to avoid assisting visitors.
• The food selection was not ideal and lacked flexibility in variety.
• The food service staff were not very friendly towards the residents during mealtime, making it a rushed and impersonal experience.

Review

The experience of finding the right nursing home for a loved one can be overwhelming, characterized by a whirlwind of emotions and numerous factors to consider. In the case of St. Regis, opinions vary significantly between families, illustrating the complexity inherent in such facilities. Overall, while some aspects are praised highly, others raise concerns that could impact the well-being of residents.

One family highlights their positive experience at St. Regis after having placed their mother there for two months. They commend the facility for its friendly atmosphere and clean environment, stating that it stands out compared to others they had visited. The absence of unpleasant odors typically associated with nursing homes was particularly notable to them. This cleanliness not only contributes to an enjoyable ambiance but also signifies a respectful approach towards residents’ dignity. Additionally, the staff members were described as friendly and accommodating, which is crucial in creating a comfortable setting for both residents and their visiting families.

In contrast, another family's experience starkly diverges from this positive narrative. They found that despite receiving personalized attention from the Director of Social Services—who played a vital role in navigating challenges—the overall care provided by Certified Nursing Assistants (CNAs) was lacking. Reports surfaced of frequent short-staffing issues that affected the quality of care available to residents. This inconsistency suggests that while some employees might be dedicated and passionate about providing excellent service, systemic problems within staffing levels could compromise resident care on many occasions.

The atmosphere at St. Regis also drew mixed reactions from different reviewers. One family expressed discomfort with what they described as an institutional feel throughout the facility, noting that it contrasted sharply with more homely environments found at other nursing homes. The reception area left much to be desired; instead of being inviting and warm, it felt unwelcoming and devoid of engagement from staff members who appeared reluctant to assist visitors or acknowledge their presence—behavior that could leave families feeling marginalized during already stressful visits.

On a more positive note, certain staff members did shine in their roles; specifically highlighted was the Physical Therapist, whose helpfulness made a significant difference for one resident undergoing therapy. Such individual success stories provide glimpses into how dedicated personnel can enhance patients' experiences even amidst broader operational challenges faced by the facility as a whole.

However, dining experiences raised additional concerns regarding inadequate food selections and unfriendliness among meal service staff toward residents—a critical aspect of life in any long-term care situation where nutrition is key to health and well-being. Instances where family members felt compelled to step in during meal times illustrate feelings of dissatisfaction with how hurriedly meals were served without personalization or proper attention given to each resident's needs.

Ultimately, reviewing St. Regis reveals its dual nature: while some appreciate its clean environment and amiable staff interactions contributing positively toward resident comfort and care quality, others highlight systemic issues related to staffing shortages and institutional characteristics that detract from personal connections often sought in such settings. When considering placements for loved ones in nursing homes like St. Regis or similar facilities elsewhere, potential residents’ families must weigh these contrasting experiences carefully against their expectations for care standards—ensuring they select options tailored not only around medical necessity but emotional fulfillment as well.

Restaurants

• McDonald's (0.3 miles)
• Pizza Hut (0.5 miles)
• Wendy's Diner (1.2 miles)
• O'Neill's Pub (7.3 miles)
• Water View Restaurant (7.3 miles)
• Subway (7.3 miles)
• Chef in a Bun (8.8 miles)

Cafes

• Tim Hortons (0.3 miles)
• Tim Hortons (8.8 miles)
• Tim Hortons (9.5 miles)
• Starbucks (9.6 miles)
• Tim Hortons (9.7 miles)
• 3 Bears Gluten Free Bakery & Cafe (18.3 miles)
• Mary's Sunrise Cafe (23.7 miles)

Physicians

• North Country Women's Health (1.4 miles)
• St Lawrence Medical Clinic (7.1 miles)

Theaters

• 56 Auto Drive-in Theater (3.3 miles)

Parks

• Mille Roche Playground (6.3 miles)
• Ives Park (18.4 miles)

Pharmacies

• Pharmasave (7.2 miles)
• Ingleside Pharmacy (7.2 miles)
• Pharmasave (7.3 miles)
• Medical Pharmacies (7.6 miles)
• Shoppers Drug Mart (9.6 miles)
• Pharmaprix (9.6 miles)
• Murale (9.6 miles)

Places of Worship

• St Andrews St Marks United Church (7.5 miles)
• St Pius X Roman Catholic Chrch (7.5 miles)
• St Matthews Lutheran Church (8.3 miles)
• Bible Baptist Church (9.2 miles)
• Trinity Church Ofc (9.9 miles)
• Christian Fellowship Center (17.5 miles)
• Potsdam Church of the Nazarene (18.2 miles)

Transportation

• U-Haul Neighborhood Dealer (9.1 miles)
• U-Haul Moving & Storage (24.6 miles)

Hospitals

• Cornwall Community Hospital (9.5 miles)