Massena Rehabilitation & Nursing Center in Massena, NY
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89 Grove Street, Massena, NY 13662
For more information about senior living options: (844) 490-3973
Alyssa is praised for tireless, friendly care and for communicating with residents and families. The social workers are wonderful and always available to help. The staff are respectful and passionate in their work. The care team on the wing is courteous, informative, patient, and efficient. The rehabilitation team provides tailored exercises and explains why they are doing them. The activities team creates new and interesting events and welcomes input. The facility is clean and has a friendly atmosphere with caregivers who are very nice. The Director of Social Services provides very personalized attention. The facility is pet-friendly.
The facility has issues with food quantity, lack of staff, and subpar service. The building is in need of fixing up and is severely understaffed. Many aides reportedly lack adequate training, though a few staff members stand out. The facility needs improvement in communication with families, patient safety, and how staff are treated. Nursing staff and aides are in short supply, and on-site leadership does not consistently assist on the floor. Families have had to install cameras to get their loved ones the help they need; this is described as a "sorry excuse for a nursing home." The place is not suitable for residents with high care needs or dementia due to chronic understaffing and neglect risks. Call lights and phones are frequently unanswered, leaving residents waiting for assistance. The center is significantly understaffed and does not meet minimum care standards, especially on weekends. Personal belongings go missing and billing/invoice processes are unreliable. Some staff are rude, lack compassion, or yell at residents. Delays in physician response, pain management, and medication delivery have led to serious harm. Many reviewers would not recommend the facility. Instances of neglect, such as patients left in chairs or beds without assistance, have been reported. Management is described as horrible and unresponsive.Massena Rehabilitation & Nursing Center is best suited for residents who need rehabilitation services and benefit from social engagement, with steady support from dedicated frontline staff. The community can work well for families who can stay involved and press for timely care when needed, because several staff members - especially on the social-work and activities side - bring warmth and consistent communication. This is not a "set-it-and-forget-it" facility; it rewards families who are willing to advocate, observe, and step in when gaps appear. For someone who wants a lively, interaction-rich environment and does not mind navigating a few operational rough edges, MRNC can offer meaningful daily life and progress.
Those evaluating MRNC should clearly consider alternatives if high-level, reliable care is non-negotiable. Residents with significant dementia needs or complex medical supervision, or families who cannot be present regularly to supplement care, may encounter too-great a gap between expectations and reality here. The most frequent criticisms concern staffing sustainability and on-floor coverage, which translates into delayed responses, missed calls, and uneven day-to-day care. For families living far away or seeking consistently predictable communication and service, other options with stronger staffing ratios and more seamless administrative operations may prove more reassuring.
On the plus side, the strongest credits go to individual caregivers and the social framework. Alyssa stands out among aides for tireless engagement, calm communication, and a genuine willingness to address concerns without losing her composure. The social workers are repeatedly described as wonderful - hands-on, accessible, and capable of coordinating comfort and practical needs with empathy. The activities team is praised for creating engaging events and for inviting resident input, which helps residents feel seen and involved. Across several reviews, the presence of caring staff and meaningful programming counterbalances some of the chaos that can creep in during busy shifts, proving that there is authentic, high-quality care happening on the floor.
Yet the downsides are consistently troublesome and hard to overlook. The core issue many families cite is understaffing, with insufficient nursing and aide coverage, especially on weekends, leading to slow or no responses to call lights and urgent needs. Safety concerns arise when residents are left unattended or uncomfortable for long stretches, and there are repeatedly voiced grievances about belongings going missing and meals not arriving promptly. Administrative lapses - particularly around billing and business communications - add to a sense that the facility struggles with organization. Taken together, these concerns create a pattern of episodic safety and reliability gaps that can erode confidence even when some staff members are delivering excellent care.
For families actively evaluating MRNC, a methodical due-diligence approach is essential. Request current shift-by-shift staffing ratios and concrete examples of how call-bell protocols function during peak periods. Probe dementia and high-need care processes, including the responsiveness of the on-call physician and after-hours medication delivery. Arrange a weekend shadow visit to see how care is actually delivered outside the weekday routine, and tour multiple wings to assess cleanliness, odor, and activity levels. Speak directly with social workers about caseloads and response times, and insist on a clear, real-time communication plan for daily updates. Finally, review billing practices and payment communications to ensure transparency and consistency. This is the kind of facility where the right family questions can illuminate the true day-to-day experience.
Bottom line: MRNC carries notable strengths in social engagement, rehab-focused programming, and several standout staff members who genuinely care. For residents who can tolerate occasional gaps and whose families are prepared to stay engaged and press for timely care, the experience can be rewarding. However, the weight of staffing shortages, inconsistent on-call responses, and administrative frustrations means alternatives should be seriously considered for those with high care needs, dementia trajectories, or a premium on flawless reliability. Families with flexibility to visit and advocate may find value here, but the prudent course is to compare other nearby options with stronger staffing, tighter oversight, and more predictable daily routines before committing. The decision should hinge on whether the balance of warmth and activity justifies the potential gaps in coverage and administrative smoothness.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Massena Rehabilitation & Nursing Center in Massena, NY is a vibrant assisted living community that offers a variety of amenities and care services to its residents. With a focus on ensuring comfort and convenience, the community features a beauty salon for personal grooming needs, as well as cable or satellite TV in each room for entertainment. Residents can enjoy easy transportation with community-operated transportation services, whether it be for running errands or attending appointments.
For those who enjoy technology, there is a computer center available for use. The dining room provides restaurant-style dining experiences, while the kitchenette allows residents to prepare their own meals if desired. Housekeeping services keep living spaces tidy, and move-in coordination ensures a smooth transition into the community.
Massena Rehabilitation & Nursing Center also places importance on providing opportunities for leisure and recreation. Residents have access to a fitness room and gaming room to stay active and engaged. Those who appreciate nature can enjoy the outdoor garden space. For quiet moments of relaxation or reading, there is a small library available as well.
To cater to residents' communication needs, telephone services are provided along with Wi-Fi/high-speed internet access throughout the premises. Additionally, transportation arrangements can be made for non-medical purposes or scheduled doctor's appointments through the community.
Apart from these amenities, comprehensive care services are offered at all times to provide assistance with activities of daily living such as bathing, dressing, and transfers. The staff also takes care of medication management and special dietary restrictions including diabetes diets.
Residents of this assisted living community can engage in various activities according to their preferences. The concierge services ensure that their needs are met promptly and efficiently. Fitness programs help maintain overall health while planned day trips allow residents to explore new surroundings. Resident-run activities encourage socialization among peers, fostering a sense of community. Additionally, there are scheduled daily activities to keep individuals entertained and engaged.
Located conveniently in Massena, NY, this assisted living community is surrounded by amenities that enhance the quality of life for its residents. With cafes, restaurants, physicians, and theaters all nearby, residents have easy access to a range of services and entertainment options.
Massena Rehabilitation & Nursing Center is located at 89 Grove Street, Massena, NY 13662 in St. Lawrence County, New York
Massena Rehabilitation & Nursing Center on seniors.fyi includes 8 photos including images showing interior, building, decor, lobby, tree, outdoor, parking, flag, and more.
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Interior
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