Overall Review of Massena Rehabilitation & Nursing Center
common
18 reviews mention this
Staff are often described as kind
Many residents and families describe staff who treat them with dignity and respect.
A recurring theme in the reviews is how residents and families feel treated day to day, with frequent praise for helpful, courteous, and respectful interactions. Several reviews highlight particular staff members as consistently communicative and supportive. Social services staff also come up positively, with families describing them as available and attentive. At the same time, a few reviews include complaints about staff responsiveness and communication, so experiences aren’t uniform.
caveat
22 reviews mention this
Understaffing and unanswered calls
Several reviews report understaffing and difficulty getting help quickly.
Many reviews express concern about staffing levels, including situations described as delays in care, patients left in soiled clothing, or long stretches without being attended to. A separate but related complaint is communication—reviewers describe phones or call buttons going unanswered and families not being reached. Some reviews also mention being left in chairs or unable to get assistance when needed. These reports directly affect how some families describe safety and overall reassurance during short- and long-term stays.
caveat
8 reviews mention this
Food quality draws mixed reactions
Dining gets criticized for quantity and taste, even though restaurant-style dining is offered.
Food is a repeated topic in the reviews, with multiple complaints about meal quantity, limited variety, and meals not matching what residents can actually eat. Others mention dining support indirectly through routines around meals, but still describe concerns when food service felt rushed or not personal. At the same time, the community offers restaurant-style dining and supports special dietary restrictions and diabetes diets in its care and dining approach.
common
4 reviews mention this
Activities and social support matter
Residents and families describe activities and social workers as a meaningful part of life here.
Several reviews mention regular activities that help residents stay engaged, including resident interaction and organized events. Families also describe social workers as a strong support in day-to-day adjustment, especially when feelings are difficult or families need help connecting to services. The community also lists planned daily activities and day trips, along with resident-run activities, which aligns with what reviewers say keeps people involved.
caveat
5 reviews mention this
Cleanliness is praised and criticized
Cleanliness is reported as both a strength and a problem depending on the reviewer.
Some reviews praise the building’s cleanliness and describe no bad odor, pairing that with strong overall appreciation for staff during a loved one’s final days. Other reviewers say the facility is very dirty. Because both experiences are present in the reviews, cleanliness appears inconsistent across stays, units, or time periods. The review themes also connect to broader concerns about care responsiveness in the same set of critical comments.
common
5 reviews mention this
Rehab and therapy support is noted
Reviews frequently connect rehabilitation and therapy with improvements or reassurance.
For residents there for rehab, multiple reviews describe progress supported by therapy and nursing care, including PT/OT and ongoing nursing attention. Some families specifically note clear communication from the care and therapy team and describe staff working patiently around mobility needs. Because this is a skilled nursing setting, that rehab-focused experience comes through in reviews that mention rehabilitation timelines and therapy help.
common
2 reviews mention this
Nearby dining and clinics are close
Nearby options include quick dining and local medical services within about a mile.
Reviewers’ routines aren’t detailed around outings, but the listing’s nearby place set includes quick food and clinic access that can support errands during visits. For example, fast-food options are very close, and a women’s health physician office and medical clinic are within a short drive. This can make it easier for family members to handle appointments and meals while visiting.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
160 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient access to nearby cafes, physicians, restaurants, and theaters.
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