The Alice Center in Malone, NY
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45 Sixth Street, Malone, NY 12953
For more information about senior living options: (844) 490-3973
The staff are excellent and the facility is well-regarded. The people who work there really care about their patients and work hard to ensure everyone is properly cared for.
There was no help from Alice Center; calls were not returned for months. Billing for medications (30 days through a pharmacy service) was incorrect, and attempts to fix it were ignored. Alice Center did not send home the medications as expected, leaving the patient to request them themselves. The center is short-staffed, making it impossible to reach the nurses station and no one returns calls. Patient care there is horrible. They fear many people may be ripped off due to these issues.The Alice Center in Malone, NY is best suited for families seeking a small, hands-on setting where frontline caregivers visibly invest in daily well?being and recovery. This community fits residents entering short?term rehabilitation who value a caring, personal staff dynamic and a facility that feels manageable and intimate. The real caveat is that reliable administrative support and seamless communication cannot be assumed; family or a trusted representative will need to actively oversee billing, medication distribution, and ongoing follow?through with administration. In short, it works for those who can supervise care transitions and financial matters, rather than expecting flawless system-wide efficiency.
Alternatives should be on the table for families prioritizing dependable medication management, consistently accessible nursing staff, and proactive, timely communication. If medication reconciliation is a recurring issue, if calls to the nursing station routinely go unanswered, or if clear, transparent billing and problem resolution are non-negotiables, a different community with stronger operational discipline may offer greater peace of mind. This is not a purely clinical question - it is an operational one, and that distinction matters.
The strongest positives reside in the human element and the core facility readiness. Reviewers consistently note that the staff genuinely cares about patients and works hard to ensure proper attention and care. The environment supports rehab through a stable, approachable atmosphere and a sense that patients are seen as individuals rather than numbers. That commitment translates into meaningful comfort and reassurance for residents and families who prioritize genuine interpersonal support and a respectful care culture during recovery.
Yet the downsides are tangible and repeatedly documented. Staffing shortages translate into a nursing station that is hard to reach and calls that go unreturned, creating real safety and satisfaction risks. Billing and medication handling also raise red flags: medications not aligned with discharge or home plans, miscommunications with the pharmacy, and delays that leave families scrambling to correct errors. There is even a troubling thread about controlled substances and accountability, which underscores the potential for financial and health consequences if oversight slackens. These operational fragilities cut against the otherwise solid caregiving foundation.
Overall, the pros and cons do not cancel each other out. The care-oriented staff and the solid facility framework provide genuine value in a rehab context, but persistent staffing gaps and administrative breakdowns undermine reliability and create ongoing stress for those overseeing a loved one's care. The compassionate, hands-on nature of the team can offset a portion of risk, yet it does not erase the fragility of communication and billing processes. For families able to commit to vigilant oversight, the center remains a viable option for recovery. For longer-term stays or for those who require unwavering administrative reliability, the cons are likely to outweigh the perceived benefits.
Practically, families weighing The Alice Center should demand concrete arrangements before admission: designate a liaison for ongoing billing questions, secure a documented medication management protocol, and insist on regular progress updates with clear escalation paths for nurse contact. Verify the pharmacy workflow, ensure discharge meds are reconciled, and set expectations around response times for back-and-forth communication. If these assurances cannot be codified - if calls remain unanswered, if med management remains opaque, or if billing integrity cannot be demonstrated - then pursuing alternatives with stronger staffing stability and more disciplined operations is prudent, even if that means selecting a larger, more systematized community.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Alice Center in Malone, NY is a skilled nursing facility that provides top-quality care for seniors who require assistance with their daily living activities. Our facility is fully furnished and offers a range of amenities to make our residents feel comfortable and at home.
Our residents can enjoy their favorite shows and stay connected with cable or satellite TV and Wi-Fi/high-speed internet. Meals are served in our dining room, where residents can indulge in restaurant-style dining and have special dietary restrictions accommodated. For those who prefer to cook their own meals, our kitchenette is available for use.
We understand the importance of maintaining an active lifestyle, which is why we offer resident-run activities as well as scheduled daily activities. Our small library provides a quiet space for reading and relaxation. Outdoor space and a garden are also available for our residents to enjoy the fresh air and natural beauty.
At The Alice Center, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes through our diabetes diet program. Medication management is provided to ensure that each resident's medication needs are met.
Mental wellness is prioritized through our mental wellness program, which focuses on supporting the emotional well-being of our residents. Additionally, move-in coordination services are available to assist new residents in transitioning smoothly into our community.
Convenience is key, which is why we have several amenities nearby including three cafes, four pharmacies, five physicians' offices, twelve restaurants, one transportation option, seven places of worship, and one hospital - all within close proximity to The Alice Center.
Overall, The Alice Center offers a comprehensive range of care services and amenities in a warm and welcoming environment.
The Alice Center is located at 45 Sixth Street, Malone, NY 12953 in Franklin County, New York
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