The Alice Center
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45 Sixth Street, Malone, NY 12953
For more information about senior living options: (844) 490-3973
The staff and facility are excellent. The people who work there care about their patients. They work hard to ensure everyone is properly taken care of.
The reviewer states that billing for medications was set for 30 days through a pharmacy service, but attempts to correct it were ignored for months. They report that calls to resolve the billing issue were not returned. Messages left for staff never received a response. The reviewer notes that the pharmacy service cannot make changes and that Alice Center should have sent medications home but did not. They express concern that nine different medications (24 days' supply) were not properly handled. A medication, including a controlled substance, is missing. The facility is described as severely understaffed, with the nurses' station nearly impossible to reach and no one returning calls, and patient care is described as horrible.The experience described centers on a seven-day rehab stay that left the writer feeling tangled in billing confusion and frustration over communication, even as they acknowledged moments of genuine care from some staff. The core complaint begins with how medications prescribed during the rehab were billed. According to the account, the medication charges were for a full 30 days and were processed through a pharmacy service. The patient's attempts to have these charges corrected or clarified were met with unreturned calls; two promises to call back were not kept, with those promises dating back across months rather than days. Across several messages, the patient consistently tried to reach someone who could fix the billing, but the calls went unanswered, leaving the issue in limbo.
The billing problem is described in more concrete terms: nine different medications, amounting to 24 days' worth of drugs, were billed through the pharmacy service. The patient notes that the pharmacy could not modify the billing, directing them back to the Alice Center. The center allegedly should have sent these medications home with the patient, but they did not, forcing the patient to request that such medications be sent now. The implication is that the center's administrative steps failed to align with the patient's needs at discharge, creating a sense of financial and logistical confusion for someone already navigating the transition out of rehab.
A troubling question accompanies these billing and discharge issues: where are the 24 days' worth of medications, including at least one controlled-substance medication? The writer expresses concern that the center's failure to hand over these meds at discharge has left them in possession of an unresolved supply situation, potentially compromising safety and continuity of care. The ambiguity around the whereabouts and the status of these controlled substances adds another layer of anxiety, given the importance of controlled medications in post-rehab care.
In contrast to the billing and discharge difficulties, the account also acknowledges that some staff members genuinely care about their patients. The writer notes that there are people who work hard to ensure patients are properly cared for, which suggests that certain caregivers are attentive and devoted. This element of praise appears alongside the more dominant critiques, painting a picture of mixed experiences within the same facility.
The facility's broader operational reality is then described as being hampered by being short-staffed. This shortage is tied to the inability to reach the nurses' station - an problem that appears persistent rather than occasional. The writer emphasizes that calls are not returned, and the overall patient care is described as horrible. This portrayal of systemic communication gaps and staffing constraints suggests that even when compassion exists among some staff members, the environment's structure makes timely, reliable patient care difficult to achieve.
Taken together, the account presents a complex picture: moments of genuine staff care interrupted by serious administrative and communication breakdowns that undermine patient safety and financial clarity. The positive notes about caring individuals contrast with pervasive frustrations over billing errors, disorganization at discharge, and inability to access nurses or receive timely responses. The result is a sense of disappointment and mistrust, especially regarding whether other patients might share similar experiences.
For someone navigating a rehab stay, these issues raise important questions about how the facility handles discharge planning, medication handoffs, and ongoing communication regarding costs and logistics. The writer's experience underscores the need for clear discharge instructions, transparent billing practices, and reliable channels to reach medical and administrative staff. Without tangible improvements in these areas, even a facility staffed by people who care can fall short of delivering a smooth, safe, and reassuring patient experience.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Alice Center in Malone, NY is a skilled nursing facility that provides top-quality care for seniors who require assistance with their daily living activities. Our facility is fully furnished and offers a range of amenities to make our residents feel comfortable and at home.
Our residents can enjoy their favorite shows and stay connected with cable or satellite TV and Wi-Fi/high-speed internet. Meals are served in our dining room, where residents can indulge in restaurant-style dining and have special dietary restrictions accommodated. For those who prefer to cook their own meals, our kitchenette is available for use.
We understand the importance of maintaining an active lifestyle, which is why we offer resident-run activities as well as scheduled daily activities. Our small library provides a quiet space for reading and relaxation. Outdoor space and a garden are also available for our residents to enjoy the fresh air and natural beauty.
At The Alice Center, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes through our diabetes diet program. Medication management is provided to ensure that each resident's medication needs are met.
Mental wellness is prioritized through our mental wellness program, which focuses on supporting the emotional well-being of our residents. Additionally, move-in coordination services are available to assist new residents in transitioning smoothly into our community.
Convenience is key, which is why we have several amenities nearby including three cafes, four pharmacies, five physicians' offices, twelve restaurants, one transportation option, seven places of worship, and one hospital - all within close proximity to The Alice Center.
Overall, The Alice Center offers a comprehensive range of care services and amenities in a warm and welcoming environment.
The Alice Center is located at 45 Sixth Street, Malone, NY 12953 in Franklin County, New York
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