Susquehanna Nursing & Rehabilitation Center in Johnson City, NY
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282 Riverside Drive, Johnson City, NY 13790
For more information about senior living options: (844) 490-3973
The staff are excellent and very responsive. They give residents an incredibly thorough daily workout along with changing bandages. The meals are wholesome. The staff are kind and helpful, making patients feel comfortable. Three aides on the fourth floor—Shannon, Bethany, and Alicia—are outstanding in their level of care and personable. The rehab team is the best around.
Susquehanna Nursing Home should be closed; the care is nonexistent and amounts to elder abuse. The facility is filthy and old. The environment is disgusting and the staff are unqualified. The caregivers are rude and uncaring. Residents are neglected and left in their waste. Two nurses failed to recognize a patient in shock and did nothing. The food is disgusting and staff do not help residents eat. Rooms are dirty and not cleaned for days; trash is not emptied daily. The administration lacks accountability and is unresponsive. The facility has caused harm, including dehydration and death, for residents. Short-staffed conditions lead to long wait times for assistance. The overall care is not recommended; this facility should be avoided.Susquehanna Nursing & Rehabilitation Center in Johnson City is best suited for families seeking a rehabilitative trajectory for a loved one who can benefit from intensive PT/OT and wound-care attention, with the understanding that daily oversight and advocacy will be essential. The strongest asset in practice is the rehab core: one reviewer described an “incredibly thorough workout daily” and attentive bandage changes, while others highlighted a rehab team that consistently delivers when engaged. In short, the facility can propel meaningful functional gains when the patient’s needs align with acute rehabilitation, and when family or a trusted advocate remains closely involved to navigate any gaps in care. This is not a setting to rely on for routine, long-term custodial care without active, ongoing oversight.
Those considering alternatives should note several red flags that tilt the balance away from extended stays. For residents needing steady, respectful, clean, and fully staffed long-term care or memory care, other options are wiser bets. The reviews repeatedly flag concerns about cleanliness, staffing levels, and accountability, with examples of delayed responds, medication-coverage problems, and reports of neglect. Families should not assume a turnkey experience; if there is no robust plan for daily oversight or if the schedule and culture suggest inconsistent caregiving, it is prudent to look elsewhere. For memory care or highly dependent daily living, the risk profile here is too high to rely on passively.
The positive elements, when they appear, do offer meaningful value, but they do not eliminate the darker undercurrents. The same therapists praised for pushing through ambitious rehabilitation plans are often contrasted with stories of inconsistent nursing attention, missed meals, and friction among staff. Several aides and a handful of nurses are singled out for going “above and beyond,” and the occasional director-level leadership is noted as a stabilizing influence. These pockets of competence matter for rehab momentum and for basic day-to-day dignity, yet they sit alongside recurring concerns about cleanliness, communication, and staffing shortages that color the overall experience.
The main drawbacks are persistent and consequential. Across many reviews, the facility is described as dirty or poorly maintained, with rooms not consistently cleaned and basic hygiene lapses becoming a frequent fear for families. Short staffing is a recurring theme, translating into long wait times for help, limited assistance with activities of daily living, and inconsistent medication handling. Reports of rude or disengaged frontline staff, limited accountability, and even cases of neglect or medical missteps dominate the narrative. The combination of under-resourcing and uneven supervision undermines the rehab gains and increases the emotional and logistical burden on families trying to secure safe care.
What families should do if this community remains a front-runner option is to enter with a sharp, structured plan. Schedule multi-time tours and specifically request to speak with the Director of Nursing and the rehab coordinator to understand staffing ratios during each shift and the exact processes for medication administration, wound care, and daily room cleaning. Demand a written, individualized care plan with measurable goals, and insist on daily handoffs that explicitly address progress and any red flags. Before admission, confirm a contingency plan for escalation and a clear path to outside services if needed. Consider arranging a parallel plan, such as home health support or a different facility, so that choices aren’t limited if oversight or conditions worsen.
In the final assessment, Susquehanna can be a viable option for short-term rehabilitation where aggressive rehab goals are the primary objective and where vigilant family oversight is nonnegotiable. For long-term residency, orthopedics-and-rehab expectations aside, the aggregate experience documented by many families points toward serious limitations in safety, cleanliness, and consistent caregiving. The prudent choice is to reserve this community for rehab-focused placement only, with a plan to supervise every step of the journey and a ready alternative if the environment degrades or the care plan cannot be consistently met. Families owe it to their loved ones to demand excellence and to compare this option against peers that demonstrate steadier staffing, cleaner environments, and stronger administrative accountability.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Binghamton Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Susquehanna Nursing & Rehabilitation Center in Johnson City, NY offers a comprehensive array of amenities and care services to ensure the comfort and well-being of its residents.
For convenience and relaxation, residents can take advantage of the on-site beauty salon, cable or satellite TV access, computer center, gaming room, small library, and Wi-Fi/high-speed internet. The community operated transportation service provides easy access to nearby locations such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
Residents can enjoy delicious meals in the spacious dining room with restaurant-style dining. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, meal preparation and service are provided.
Care services at Susquehanna Nursing & Rehabilitation Center include 24-hour call system for assistance whenever needed. Staff members are available around-the-clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time.
To promote mental wellness and engagement, the center offers a mental wellness program along with scheduled daily activities and resident-run activities. Fitness programs are available for those who wish to stay active. Planned day trips allow residents to explore new places and have fun experiences.
Susquehanna Nursing & Rehabilitation Center prioritizes the well-being of its residents by providing a wellness center where they can engage in various fitness activities. Outdoor spaces including gardens allow residents to enjoy fresh air and nature. Housekeeping services ensure that living spaces are kept clean and comfortable.
Overall, the Susquehanna Nursing & Rehabilitation Center provides a supportive environment where residents can receive personalized care while enjoying an array of amenities and opportunities for socialization and engagement.
Susquehanna Nursing & Rehabilitation Center is located at 282 Riverside Drive, Johnson City, NY 13790 in Broome County, New York
Susquehanna Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, living room, seating area, television, bedroom, office, computers, and more.
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