Susquehanna Nursing & Rehabilitation Center in Johnson City, NY

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Susquehanna Nursing & Rehabilitation Center in Johnson City, NY

282 Riverside Drive, Johnson City, NY 13790

For more information about senior living options: (844) 490-3973

1.9 from 33 reviews
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    Overall Review of Susquehanna Nursing & Rehabilitation Center

    Pros

    • pro The Social Worker Mark is very attentive to complaints.
    • pro Three aides on the fourth floor - Shannon, Bethany, and Alicia - have been outstanding in their level of care.
    • pro Jamie (PT) and Rhonda (OT) went above and beyond; the Physical Therapy and Occupational Therapy teams were the best.
    • pro The rehab team is described as the best around.
    • pro The staff who provide direct care are dedicated and tirelessly meet the needs of residents and their families.
    • pro The staff here loves the residents like they are family.
    • pro Jasmine, the Director of Nursing's dog, brightened residents' days.

    Cons

    • pro They describe the care as nonexistent and even as elder abuse.
    • pro The facility is filthy and poorly maintained.
    • pro The staff are rude, uncaring, and unprofessional.
    • pro Residents are left in their waste for long periods without timely assistance.
    • pro Administration is said to have zero accountability and to ignore complaints.
    • pro Residents suffer dehydration, infections, and pneumonia due to neglect.
    • pro Short-staffing leads to long wait times and missed or delayed care.
    • pro They would not recommend the facility and warn others to stay away.

    Review

    Susquehanna Nursing & Rehabilitation Center is best suited for families pursuing short-term rehabilitation where the focus is on intensive therapy and where there is a willingness to supervise care closely. In Johnson City, NY, the facility has pockets of capable rehab staff and moments of attentive service, but those strengths ride alongside a climate of inconsistency and guarded responsiveness. For residents who can tolerate a heavy advocacy role from family members, and who prioritize access to in-house therapy over all else, this community can meet that narrow need. The key decision hinges on whether reliable daily care and dignified day-to-day living can be secured through persistent oversight.

    Those who should consider alternatives are families prioritizing safety, dignity, and predictable, clean environments. The reviews consistently flag issues with cleanliness, housekeeping, and basic comfort, alongside repeated concerns about wait times, call bells, and staffing levels. For a resident requiring steady, respectful interaction, timely assistance, and consistent medication management, other facilities with stronger staffing ratios and more transparent administration are likely to deliver a more dependable experience. Dementia care, complex medical needs, or long hospital-to-skilled-care transitions demand a facility with proven, unwavering accountability - Susquehanna's record raises red flags for those cases.

    On the plus side, rehabilitation services show staying power when staffed. The strongest praise centers on the physical therapy and occupational therapy teams, with references to a "best rehab team around" and individuals like a standout PT and OT staff who work hard to move residents forward. The social work function isn't meaningless either; one family notes attentiveness to complaints, and there are mentions of employees who genuinely try to help. In a setting where therapy can drive meaningful gains, those dedicated therapists and a few committed aides can make a real difference for a resident who can leverage rehab momentum.

    But the cons repeatedly overwhelm any rehab positives. The most frequent alarms concern cleanliness and environment: rooms left dirty, rooms not cleaned, odors, and general disrepair. Staff behavior ranges from rude and dismissive to visibly overwhelmed, with long wait times for assistance and inadequate response to call bells. Reports of medication errors, dehydration, UTIs, pneumonia, and even life-threatening lapses paint a picture of systemic under-staffing and inconsistent medical oversight. Administrative responsiveness is described as inconsistent or untrustworthy; multiple families report feeling ignored or stonewalled when concerns are raised. The net effect is a facility where basic safety and comfort appear precarious.

    When weighing pros against cons, the picture is decisively risk-weighted. The available rehab strengths are meaningful only if daily care, safety, and environment are reliably up to standard, and those assurances are not consistently present here. For a resident whose primary goal is to regain mobility quickly, and who has a robust family support system to demand and monitor progress, there is a rational argument to consider Susquehanna for a finite rehab period. In every other scenario - long-term care, dementia management, high risk of medical complications, or a need for consistent, clean, respectful daily care - the cons far outstrip the potential benefits.

    Actionable next steps are essential for anyone considering Susquehanna. Conduct a candid preadmission tour with a specific focus on staffing levels during all shifts, response times to call bells, and the cleanliness of rooms and common areas. Request to speak with the Director of Nursing and several frontline caregivers to gauge consistency and tone. Review recent state survey results and speak with current families about communication and discharge planning. If choosing this community, insist on formal, written care plans with daily targets, a clear escalation path for issues, and a guaranteed weekly update from administration. Otherwise, pursue facilities with proven reliability in safety, cleanliness, and consistent, respectful care.

    Features

    Housing

    • 160 resident community capacity 160 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Binghamton Regional (8 miles away) Binghamton Regional (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Susquehanna Nursing & Rehabilitation Center in Johnson City, NY offers a comprehensive array of amenities and care services to ensure the comfort and well-being of its residents.

    For convenience and relaxation, residents can take advantage of the on-site beauty salon, cable or satellite TV access, computer center, gaming room, small library, and Wi-Fi/high-speed internet. The community operated transportation service provides easy access to nearby locations such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.

    Residents can enjoy delicious meals in the spacious dining room with restaurant-style dining. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, meal preparation and service are provided.

    Care services at Susquehanna Nursing & Rehabilitation Center include 24-hour call system for assistance whenever needed. Staff members are available around-the-clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time.

    To promote mental wellness and engagement, the center offers a mental wellness program along with scheduled daily activities and resident-run activities. Fitness programs are available for those who wish to stay active. Planned day trips allow residents to explore new places and have fun experiences.

    Susquehanna Nursing & Rehabilitation Center prioritizes the well-being of its residents by providing a wellness center where they can engage in various fitness activities. Outdoor spaces including gardens allow residents to enjoy fresh air and nature. Housekeeping services ensure that living spaces are kept clean and comfortable.

    Overall, the Susquehanna Nursing & Rehabilitation Center provides a supportive environment where residents can receive personalized care while enjoying an array of amenities and opportunities for socialization and engagement.

    Nearby Places of Interest

    Restaurants

    • Sugar Lips (0.4 miles)
    • Chipotle Mexican Grill (0.6 miles)
    • CoreLife Eatery (0.6 miles)
    • Buffet Star (0.9 miles)
    • Denny's (0.9 miles)
    • Chuck E. Cheese's (1 miles)
    • Wendy's (1.1 miles)

    Physicians

    • UHS Rheumatology (0.4 miles)
    • Lourdes Hospital (0.5 miles)
    • UHS Breast Center (0.5 miles)
    • Vestal Oral and Maxillofacial Surgery (0.5 miles)
    • Tier ENT Associates (0.5 miles)
    • Southern Tier Dermatology & Aesthetics (0.6 miles)
    • Audiology Associates (0.6 miles)

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • UHS Pharmacy (0.5 miles)
    • Walgreens (1.1 miles)
    • Walmart Pharmacy (1.3 miles)
    • The Pharmacy (1.4 miles)
    • CVS Pharmacy (1.6 miles)
    • Wegmans (1.8 miles)

    Places of Worship

    • Church of Jesus Christ of Latter Day Saints (0.7 miles)
    • St Vincent De Paul Church (0.9 miles)
    • St Thomas Aquinas Church (1.1 miles)
    • Grace Point Church (1.3 miles)

    Cafes

    • Starbucks (0.7 miles)
    • K & K's The Old Teahouse (0.9 miles)
    • Panera Bread (1.3 miles)

    Hospitals

    • Park Avenue Associates in Radiology (1 miles)
    • Our Lady of Lourdes Memorial Hospital (1.3 miles)
    • Greater Binghamton Health Center (1.4 miles)
    • Robert M. Best Cardiac Care Unit - UHS Wilson Regional Medical Center (1.4 miles)
    • Lourdes Planning (2.4 miles)
    • Lourdes Hospital (2.4 miles)
    • UHS Binghamton General Hospital (2.5 miles)

    Parks

    • Cfj Park (1.3 miles)
    • Mac Arthur Park (2.2 miles)

    Theaters

    • AMC Vestal Town Square 9 (2.6 miles)

    Frequently Asked Questions

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