Susquehanna Nursing & Rehabilitation Center
Save282 Riverside Drive, Johnson City, NY 13790
For more information about senior living options: (844) 490-3973
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One nurse who was helpful brought broth that greatly helped. The social worker Mark was very attentive to complaints. The physical therapy staff were the best people there and kept the patient going.
They claim the care is nonexistent and constitutes elder abuse. They describe the direct patient care staff as disrespectful, unprofessional, and uncaring. They say the facility is very dirty and filthy. They note CNAs arguing with each other and staff behaving as if they lack medical qualifications, causing pain to patients. They report residents left lying in their own waste without timely assistance. They describe the food as cold and the overall quality of care as unacceptable. They allege the administrator does not return calls and that outside oversight was needed (state inspections). They blame neglect for medical harms, including dehydration, infections, pneumonia, and death. They state they were told leaving would be against medical advice and that no help would be provided. They claim the environment is unsafe, with poor safety measures and multiple falls. They feel the facility's care contributed to their loved ones' decline or death.A troubling pattern threads through a series of accounts from families and individuals who spent time at Susquehanna Nursing Home, describing a facility where care, safety, and basic respect for residents were repeatedly called into question. Across these stories, a common refrain emerges: patients and their families felt neglected, unheard, and exposed to conditions that worsened medical problems rather than alleviating them. The critiques come from people who were navigating serious medical needs, including end-of-life care, post-surgical recovery, dementia, and chronic illnesses, and they report a constellation of failures that extended from daily routines to critical medical decisions.
One patient who survived emergency surgery and a lengthy hospital course paints a searing portrait of delayed attention and mismanaged discharge planning. After a hospital stay of two to three weeks, this person was moved to Susquehanna for rehabilitation, but the experience felt misaligned with medical needs. The patient alleges that an advocate assigned to handle insurance and discharge logistics did almost nothing and even misrepresented what was being done. A doctor was not seen for more than three weeks, and therapy services were inconsistent: physical therapy appeared routinely, but occupational therapy visits were scarce. The patient recounts being kept there with the threat of "against medical advice" if they left, while home health care arrangements never materialized. Compounding these issues, the patient struggled with ostomy care, finding a bag that wouldn't leak and learning how to change it, while experiencing nausea and nights of poor relief. Foods were unhelpful or unseasoned with aided recovery, and one nurse who offered genuine help stood out only because that nurse went to the kitchen to fetch broth that eased distress. After about two months, the patient left, having lost roughly a hundred pounds, and was later readmitted to hospital for dehydration and kidney concerns. The overarching impression from this account is one of prolonged delays, insufficient hands-on care, and a sense that the facility was ill-equipped to support complex medical needs at home.
Another set of stories centers on care for a family member with end-stage dementia, who reportedly suffered for long periods without adequate relief or safety. The writer describes a scene in which a loved one lay in their own excrement for eight to twelve hours, with multiple falls and little accountability from administration. The direct patient care staff are described as disrespectful, unprofessional, and uncaring, and the overall tone is one of elder abuse, long-term neglect, and systemic failure to protect a vulnerable resident. In this thread of experiences, accountability appears to be weak from the top down, and those who spoke up encountered a culture of indifference rather than remediation.
A further collection of grievances emphasizes the environment itself - cleanliness and staff conduct. The facility is described as dirty, with CNAs arguing among themselves and nurses sometimes appearing dismissive when residents or families sought attention. People report residents left in their beds in soiled linens and waste, with little follow-through on requests for basic care. The consistency and quality of staff responses are called into question, with some accounts highlighting moments when the best care came from the few empathetic therapists rather than the broader nursing team, suggesting that individual dedicated professionals stood out in a system that was, in many accounts, failing to meet basic expectations.
Several deeply emotional narratives revolve around the death or near-death experiences of loved ones, underscoring concerns about treatment and monitoring. One account alleges that care was non-existent for a mother who needed a high level of attention, with PT exercises offered only as a scripted list rather than an active, supportive program. The writer claims that a urinary tract infection was not treated promptly, culminating in a bloodstream infection and a fatal decline, and they report repeatedly being told to rely on follow-up care that never materialized. This account ends with a stark warning that if you love someone, you should avoid placing them in this facility, highlighting the emotional and familial stakes behind the allegations of neglect and harm.
There are also anecdotes of specific incidents that family members describe as preventable or mishandled. A sister-in-law recounts a scene in which urine saturated a bed linen, and a nurse responded with curt, even hostile, remarks about a head nurse or similar supervisor. The family's frustration culminates in calls to state agencies and inspections, with a sense that state oversight may be the only lever for accountability. Yet even within this group of memories, there is acknowledgment that not all staff were the same; one social worker, Mark, is singled out as attentive to complaints, suggesting that there were some compassionate, engaged workers amidst broader grievances about the system.
Another thread concerns post-discharge realities and the longer arc of illness and decline. A writer who identifies as being in the medical field describes the facility as dirty and the care as inconsistent, with a sense that patients were not treated with the dignity or attention they deserved. This voice emphasizes the broader pattern of under-resourcing, disorganization, and communication gaps that left families feeling uncertain and powerless. The sentiment that "the care is nonexistent" and that systemic problems extended well beyond a single staff member recurs across several accounts, reinforcing a perception that the facility's problems were widespread and persistent.
A final, pointed note comes from a patient who was once an aide, observing a different vantage point: even from inside the caregiving role, there were days when staff did not respond appropriately to dehydration or refused to encourage fluids, and where tubing and IV care were mishandled or left in dangerous states. The recollection includes a provocative line about the establishment of "Legends Live Here" signage and a stark contrast between the care people received and the care the facility claimed to deliver, with the writer noting that some patients were not treated in a manner consistent with the respect owed to them as paying residents.
Taken together, these accounts form a troubling mosaic of alleged neglect, insufficient medical oversight, hygiene issues, and communication breakdowns at Susquehanna Nursing Home. They stress the emotional and physical toll on residents and their families, from prolonged hospitalizations and preventable infections to the debilitating effects of poor nutrition, dehydration, and basic uncleanliness. They also reveal a spectrum of experiences: some staff members reportedly delivered compassionate, if limited, care, while others appeared overwhelmed or dismissive, with administration frequently described as difficult to reach, unresponsive, or unaccountable. The stories call attention to the urgent need for enhanced oversight, transparent accountability, and a patient-centered culture that prioritizes safety, dignity, and timely medical attention for all residents.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Binghamton Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Susquehanna Nursing & Rehabilitation Center in Johnson City, NY offers a comprehensive array of amenities and care services to ensure the comfort and well-being of its residents.
For convenience and relaxation, residents can take advantage of the on-site beauty salon, cable or satellite TV access, computer center, gaming room, small library, and Wi-Fi/high-speed internet. The community operated transportation service provides easy access to nearby locations such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
Residents can enjoy delicious meals in the spacious dining room with restaurant-style dining. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, meal preparation and service are provided.
Care services at Susquehanna Nursing & Rehabilitation Center include 24-hour call system for assistance whenever needed. Staff members are available around-the-clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time.
To promote mental wellness and engagement, the center offers a mental wellness program along with scheduled daily activities and resident-run activities. Fitness programs are available for those who wish to stay active. Planned day trips allow residents to explore new places and have fun experiences.
Susquehanna Nursing & Rehabilitation Center prioritizes the well-being of its residents by providing a wellness center where they can engage in various fitness activities. Outdoor spaces including gardens allow residents to enjoy fresh air and nature. Housekeeping services ensure that living spaces are kept clean and comfortable.
Overall, the Susquehanna Nursing & Rehabilitation Center provides a supportive environment where residents can receive personalized care while enjoying an array of amenities and opportunities for socialization and engagement.
Susquehanna Nursing & Rehabilitation Center is located at 282 Riverside Drive, Johnson City, NY 13790 in Broome County, New York
Susquehanna Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, living room, seating area, television, bedroom, office, computers, and more.
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Interior
Living Room
Bedroom
Office
