Susquehanna Nursing Home is a nursing home community in Johnson City, NY.
Information last verified:
282 Riverside Dr, Johnson City, NY 13790
For more information about senior living options: (866) 208-4318
2 from 54 reviews
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Overall Review of Susquehanna Nursing Home
differentiator28 reviews mention this
Care is described as inconsistent
Residents and families describe care that can be unsafe and unreliable.
Multiple reviewers describe neglect concerns such as residents left in waste, delayed or missed help (including with bathroom needs), and problems following up on medical orders. Several also mention medication issues or delays, including wrong or missed meds and not following through on outside doctor instructions. A few reviewers contrast this with specific staff who felt attentive, but many accounts still point to short staffing and gaps that affected day-to-day care.
caveat20 reviews mention this
Staffing and call response draw criticism
Short staffing shows up repeatedly in complaints about wait times.
A recurring theme is that help took a long time or did not come when call buttons were used, with some families describing hour-plus waits for bathroom assistance. Several reviewers also mention understaffing in the form of limited coverage on floors and difficulty getting basic tasks completed, like changing bedding or meeting personal care needs. Even some mixed reviews point to short staffing as a reason services and communication were inconsistent.
caveat18 reviews mention this
Cleanliness is a major concern
Many reviews describe rooms and common areas as not clean.
Numerous reviewers report dirty rooms and lingering odors or visible grime, with complaints ranging from floors not being cleaned to food stains and poor housekeeping. Some also describe missed laundry returns or missing personal items, along with residents wearing the same clothes for days. A smaller number of reviewers praised cleanliness and reduced smells, but the overall sentiment across reviews still leans negative on upkeep.
caveat16 reviews mention this
Food is often described as cold
Food quality and temperature are frequently called out as poor.
Several reviewers say meals were unappetizing or disgusting, and that food arrived cold or had to be sent back multiple times. Some accounts describe residents not being helped to eat when they needed assistance, with trays delivered without adequate support. A few reviewers offered a more neutral or positive take on meals, but the repeated cold and disappointing-food mentions stand out across the reviews.
common12 reviews mention this
Rehab support earns notable praise
Physical and occupational therapy are the most consistent bright spots.
Many reviews mention therapy as a standout compared with other parts of the stay, with families describing improvements from physical therapy and occupational therapy. Several also credit named therapists and aides for being attentive during exercises, changing bedding, emptying trash, and checking in more often than other staff. While some reviewers question overall staffing or care coordination, therapy-focused feedback is comparatively more positive.
common2 reviews mention this
Nearby medical options are close
Medical offices and pharmacies are within about half a mile to one mile.
For families who want options nearby, the listing includes multiple nearby physician and pharmacy locations. Restaurants and cafes are also nearby, which may help with short trips for visitors during a longer stay.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
Binghamton Regional (8 miles away)
Nearby Places of Interest
Johnson City, New York, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple restaurants nearby such as Sugar Lips, CoreLife Eatery, and Denny's, residents can enjoy a variety of dining options. Additionally, there are several healthcare facilities within close proximity including UHS Rheumatology and Lourdes Hospital, ensuring easy access to medical care. Pharmacies like CVS and Walgreens are also conveniently located for medication needs. Places of worship such as St Vincent De Paul Church and Grace Point Church cater to spiritual needs. For leisure activities, parks like Cfj Park provide opportunities for outdoor recreation while theaters like AMC Vestal Town Square 9 offer entertainment options. Overall, Johnson City presents a well-rounded community with essential services readily available for seniors looking to retire in the area.
Susquehanna Nursing Home on seniors.fyi includes 5 photos including images showing painting, tree, exterior, living room, decor, healthcare, lobby, plant, and more.
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Susquehanna Nursing Home photos
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Interior
Decor
Exterior
Healthcare
Interior, Lobby, and Plant
Decor and Living Room
Exterior and Tree
Healthcare
Painting
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Skilled Nursing Facility
Binghamton Regional (8 miles away)
Extensive on-site amenities and 24/7 care support.
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