Susquehanna Nursing Home

Pros

• Some staff members were described as hard workers who treated residents well and showed dedication to their care.
• The speech therapist was mentioned positively for their effective support.
• The facility has a courtyard that looked nice, providing some outdoor space for residents.
• Families took the initiative to clean the rooms, displaying care and concern for their loved ones' environments.
• There were efforts made by the staff to assist residents with hygiene needs when possible, despite staffing challenges.
• Although there were many concerns, some family members felt that certain individuals genuinely tried to help the residents as best they could within their limitations.

Cons

• The facility exhibits very poor attention to detail, with items frequently disappearing and staff showing little concern for residents’ personal belongings.
• Patient care is inadequate, and many staff members do not seem to care about their responsibilities or the well-being of the residents.
• The facility is dirty and poorly maintained, with old equipment and a lack of proper cleaning.
• Residents often do not receive necessary assistance, such as help getting up from bed or eating their meals.
• The food provided is substandard, often cold, and unappetizing.
• Staffing levels are critically low, leading to delays in response times to resident needs and overall neglect.
• The environment feels depressing and uncomfortable, lacking adequate amenities for patient comfort.
• Concerns raised by family members are largely ignored by management, who prioritize finances over quality care.
• Many residents experience significant weight loss and deteriorating health while in the facility’s care.
• There is a notable absence of activities for residents, contributing to a lack of engagement and support for their mental well-being.

Review

The reviews of Susquehanna Nursing and Rehabilitation Center LLC paint a distressing picture of the facility, with numerous families expressing serious concerns regarding the quality of care their loved ones received. Many families reported poor attention to detail, with items such as personal belongings—markers, blankets, hearing aids—often disappearing from residents' rooms or being misplaced. These issues were compounded by the staff's lack of responsiveness to inquiries about lost items or care needs. Residents often found themselves without basic necessities due to the inadequacies in staff management and communication. Families emphasized a sense of hopelessness, noting that when something went missing or was taken, no one seemed to care.

A common theme across multiple reviews was the facility’s lack of cleanliness and overall maintenance. Many reviewers described the environment as dirty and outdated, highlighting that not only did the physical space need renovation but also that hygiene standards appeared to be disregarded. Cleaning efforts seemed insufficient, with family members frequently taking it upon themselves to clean their loved one's rooms. The laundry service was similarly criticized for losing items and failing to return personal clothing promptly. The consequences were stark: residents were left wearing the same clothes for days on end, which many found unacceptable and disrespectful.

While some reviewers recognized that individual staff members worked hard under difficult circumstances—acknowledging their dedication—the overarching issue cited was chronic understaffing. Many noted that staffing levels fell well below what was needed for adequate patient care, leading to delays in assistance when residents used call buttons or required help getting out of bed. The sheer number of residents per staff member created an unsafe environment where caregivers couldn’t always provide timely support or attend adequately to patients’ needs.

The quality of food served at Susquehanna was another significant concern mentioned by families; it generally received lukewarm reviews at best. Descriptions often included food being cold upon delivery and lacking in variety or nutritional value. Specific incidents highlighted horrendous smells emanating from meals that prompted family members to remove uneaten trays from their loved ones' rooms due to hygiene concerns. For those who couldn’t feed themselves due to various conditions, there remained a risk of neglect because support wasn’t consistently available.

Despite these issues surrounding daily living conditions and basic needs like meal preparation and sanitation, several individuals pointed out moments in which therapists provided quality rehabilitation services when they were able to deliver them despite being short-staffed further complicating care plans for those undergoing therapy post-surgery or illness recovery. However, complaints indicated that sustaining physical health became secondary amidst pervasive negligence toward cleanliness and emotional well-being from unresponsive managerial practices.

Moreover, personal anecdotes recounted patients feeling isolated due not only to staffing inconsistencies but also because activity engagement was minimal; many residents experienced boredom with limited recreational opportunities offered inside the facility—all while paying premium rates upwards of $9,000 monthly for services deemed subpar by family members based on real-world experiences lived firsthand there. In light of these numerous complaints about care quality at Susquehanna Nursing & Rehabilitation Center LLC—from inadequate patient attention levels stemming from understaffed operations all throughout consistent lapses in cleanliness—families overwhelmingly recommend against placing loved ones into this institution emphasizing instead finding more suitable alternatives where dignity can be preserved through attentive comprehensive healthcare solutions tailored toward individual resident needs rather than mere financial gain motives apparent within its operational framework as detailed extensively through shared testimonials reflecting chronic frustrations experienced repeatedly over time frames varying broadly among different relatives recounting similar tales unfolding incessantly throughout entire visits made throughout observed stays within said facility contextually exploring layered discontent manifesting across meaningful interactions neglected within corridors devoid compassion displayed professionally throughout this troubling narrative landscape conveyed herein detailing distressing realities encountered firsthand during critical moments therein exposing systematic flaws impeding wellbeing effectively thus demanding urgent remediation before further lives are needlessly affected adversely going forward within nursing environments appreciating fully deserved respect warranted universally regardless any unfortunate circumstances faced historically prior thus necessitating immediate action addressing revealed truths collectively embodied resonantly here today ultimately advocating transformatively elevating living standards expected henceforth driving essential changes compellingly urged forthwith accordingly!

Johnson City, New York, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple restaurants nearby such as Sugar Lips, CoreLife Eatery, and Denny's, residents can enjoy a variety of dining options. Additionally, there are several healthcare facilities within close proximity including UHS Rheumatology and Lourdes Hospital, ensuring easy access to medical care. Pharmacies like CVS and Walgreens are also conveniently located for medication needs. Places of worship such as St Vincent De Paul Church and Grace Point Church cater to spiritual needs. For leisure activities, parks like Cfj Park provide opportunities for outdoor recreation while theaters like AMC Vestal Town Square 9 offer entertainment options. Overall, Johnson City presents a well-rounded community with essential services readily available for seniors looking to retire in the area.

Restaurants

• Sugar Lips (0.4 miles)
• Chipotle Mexican Grill (0.6 miles)
• CoreLife Eatery (0.6 miles)
• Buffet Star (0.9 miles)
• Denny's (0.9 miles)
• Chuck E. Cheese's (1 miles)
• Wendy's (1.1 miles)

Physicians

• UHS Rheumatology (0.4 miles)
• Lourdes Hospital (0.5 miles)
• UHS Breast Center (0.5 miles)
• Vestal Oral and Maxillofacial Surgery (0.5 miles)
• Tier ENT Associates (0.5 miles)
• Southern Tier Dermatology & Aesthetics (0.6 miles)
• Audiology Associates (0.6 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• UHS Pharmacy (0.5 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.3 miles)
• The Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Wegmans (1.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• St Vincent De Paul Church (0.9 miles)
• St Thomas Aquinas Church (1.1 miles)
• Grace Point Church (1.3 miles)

Cafes

• Starbucks (0.7 miles)
• K & K's The Old Teahouse (0.9 miles)
• Panera Bread (1.3 miles)

Hospitals

• Park Avenue Associates in Radiology (1 miles)
• Our Lady of Lourdes Memorial Hospital (1.3 miles)
• Greater Binghamton Health Center (1.4 miles)
• Robert M. Best Cardiac Care Unit - UHS Wilson Regional Medical Center (1.4 miles)
• Lourdes Planning (2.4 miles)
• Lourdes Hospital (2.4 miles)
• UHS Binghamton General Hospital (2.5 miles)

Parks

• Cfj Park (1.3 miles)
• Mac Arthur Park (2.2 miles)

Theaters

• AMC Vestal Town Square 9 (2.6 miles)