285 Deyo Hill Road, Johnson City, NY 13790
For more information about senior living options: (844) 490-3973
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Teresa is amazing. Sharon and her staff made the difficult move much easier. This place is great and people actually care. The food always seems good. The grounds are very nice and the staff is always helpful and friendly. There are plenty of good workers. She is well taken care of. Grandparents stay there and are very happy. Great teamwork; they get the job done.
The facility sells a story about the care their residents will receive. What happens after the sale is not pretty. The mother did not receive the services detailed in her ISP. The mother sat in urine-soaked clothes because staff did not assist her in the bathroom. The mother began losing weight because she did not receive needed assistance to eat. The nursing care is awful. Upper management's handling of the COVID-19 pandemic was unprofessional and showed they did not care about staff or residents. The facility should be investigated by the state for bias toward specific employees.The reviews of United Methodist Home - Hilltop Campus Assisted Living paint a picture of a place that elicits strong opinions, with experiences ranging from heartfelt gratitude to sharp disappointment. On the praising side, one family singles out Teresa as someone who truly helped with the process of moving a father in and getting him settled, describing her as amazing. That same family's note echoes a broader appreciation for staff who are responsive and supportive, even as other voices warn about the realities behind the glossy stories that sometimes accompany a move into assisted living.
Several reviewers offer a stark cautionary tale about the sales pitch and the reality once a loved one becomes a resident. One family recounts feeling pressured to apply for assisted living because only one bed seemed to be available, only to discover multiple empty rooms later. They describe an independent living resident who needed more care, and an ISP that outlined specific supports that were never delivered. In their experience, basic needs were not met: a loved one sitting in urine-soaked clothes because bathroom assistance wasn't provided, and weight loss arising from insufficient help with meals due to vision impairment. Despite repeated communications and promised changes, the family says the staff's understanding of the needs often lagged behind, with aides surprised by changes and frequent turnover making it hard to build a consistent care team during visits.
Amid the concerns, another strand of the story highlights how things can improve when attentive staff engage directly with families. A later move to the assisted living section was described as being made much easier by Sharon and her team, who were consistently available to answer questions and take calls. In this account, the presence of a responsive point person helped soften what could have been a very stressful transition, underscoring the importance of accessible communication and steady leadership during a difficult move for a family and their loved one.
There are also clearly positive experiences that stand in contrast to the criticisms. One reviewer describes the facility as "great," with good food and a sense that people genuinely care. This person emphasizes staying involved in care by visiting several times a week and even hiring outside help through the local aging office to bolster support for their loved one. They express a strong willingness to recommend the facility and even to consider living there themselves in the future, recognizing that while it isn't perfect, it feels like a good option in the area relative to other places they've tried.
Conversely, other voices raise concerns about the nursing care and overall management. A reviewer simply stating "It was a nice place to work" hints at a more nuanced internal dynamic, but another long, pointed critique targets nursing care as being markedly poor and questions the reliability of the facility's rating. The administrator's priorities are accused of focusing on appearances rather than quality care. The most forceful critique compares the care unfavorably to "the care you receive from roaches in a public bathroom," blaming upper management and the COVID-19 response for poor treatment of staff and, by extension, residents. The reviewer accuses management of bias toward certain employees and notes a pattern of driving out good workers while leaving less capable staff in place, calling for state-level investigation and accountability.
In the midst of these strong criticisms, a few short notes emphasize teamwork and practical, hands-on care. One reviewer simply affirms that there is "great teamwork" and that staff get the job done, with a sense that the facility can deliver when everyone works together. This contrasts with the more scathing assessments and shows that even within a single campus, experiences can vary dramatically from unit to unit and shift to shift.
There are also consistently positive accounts tied to specific residents and longer-term experiences. A family member shares that their mom has lived in the nursing home section for two years after an earlier stint in assisted living, and she remains well taken care of. They credit the Hilltop staff and a companion arranged through the county aging office for providing compassionate, attentive care, highlighting how important consistent, individualized attention can be for a resident's well-being. Similarly, other families note their grandparents are happy there; the grounds are described as pleasant, and the staff as helpful and friendly, suggesting that a comfortable, respectful environment does exist at the campus.
Taken together, the collection of reviews presents a nuanced portrait of Hilltop Campus: a place where the potential for genuine caring and strong support exists, especially when staff are available, consistent, and responsive to families' needs. Yet the same institution can also fall short of expectations when the logistics of care - such as guaranteed supports in an ISP, stable staffing, and effective management - are not reliably executed. Prospective families might take away the message to look beyond surface impressions, ask detailed questions about the ISP and what is actually delivered, observe the availability and consistency of the care team, and seek firsthand experiences from multiple staff and residents to gauge whether the environment will truly meet their loved one's needs. In the end, the campus appears capable of both very good care and troubling gaps, depending on who is in charge on any given day and how well the organization translates promises into consistent, day-to-day action.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Binghamton Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The James G Johnston Memorial Nursing Home in Johnson City, NY is a top-notch assisted living community that offers a wide range of amenities and care services for seniors. With its beautiful and well-maintained facilities, residents can enjoy a comfortable and fulfilling lifestyle.
For the convenience and enjoyment of the residents, the community features various amenities such as a beauty salon, cable or satellite TV, a computer center, a gaming room, a small library, and Wi-Fi/high-speed internet. The dining room offers restaurant-style dining with delicious meals prepared by professional staff. Special dietary restrictions are also catered to.
To ensure the safety and well-being of the residents, care services include 24-hour call system and supervision, assistance with daily activities like bathing and dressing, transfers, medication management, diabetes diet planning, and mental wellness programs. Transportation arrangement is available for non-medical needs as well as to doctors' appointments.
Residents have plenty of opportunities for socializing and engaging in recreational activities. Concierge services are provided to assist with any needs or requests. Fitness programs are available to help residents stay healthy and active. Planned day trips provide an opportunity for exploration outside of the community while resident-run activities and scheduled daily activities offer entertainment options within the premises.
The James G Johnston Memorial Nursing Home is conveniently located near various establishments such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essentials and diverse recreational options.
Overall, this assisted living community provides exceptional care services along with an array of amenities designed to enhance the quality of life for its residents.
James G Johnston Memorial Nursing Home is located at 285 Deyo Hill Road, Johnson City, NY 13790 in Broome County, New York
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