1305 Nottingham Road, Jamesville, NY 13078
For more information about senior living options: (866) 208-4318
Overall Review of Nottingham - RHCF
Pros
The staff are caring and the facility provides continuum care for older adults.- The staff are amazing, kind, and thoughtful, adapting their approach to every resident.
- The apartments are beautiful.
- The Nottingham is welcoming to visiting care partners; the facility is clean and offers many activities; Niki Heaton and Mary Wassel are wonderful.
- The center offers senior apartments, assisted living, and nursing care, with meals prepared daily to meet individual needs.
- The center provides beautiful apartments, restaurant-quality meals, privacy, and assistance as needed.
Cons
The facility is described as plotting and scheming and not recommended.- Residents are left lonely and isolated, crying and waiting hours for help.
- The emergency response system is sub-par, with delays (e.g., 40 minutes to assist after a fall).
- The facility allegedly prioritizes contracts and donations over residents, demoting or ignoring those who haven’t signed; they kick residents to the curb for donors.
- Marketing teams allegedly bid between families and keep those in need in limbo for months.
- The place is described as corrupt, heartless, and dishonest, with neglect and abusive secrets.
- A staff member (Sherry) was described as rude and hostile.
- The facility engages in deceptive marketing, showing only healthy, happy residents while neglecting others.
Review
Nottingham RHCF in Jamesville is best suited for families seeking a true continuum-of-care campus where independence, assisted living, memory care, and skilled nursing can be navigated without multiple moves. The community excels for seniors who prize well-appointed living spaces, restaurant-quality meals, and a campus atmosphere that emphasizes privacy combined with available hands-on help. When the goal is a robust activity calendar, consistent on-site dining options, and a staff line that adapts its approach to individual residents, Nottingham delivers with a sense of hospitality that many families value in a long-term placement.
That said, this campus warrants caution for families prioritizing fail-safe emergency responsiveness and unvarnished transparency. Several reviews flag troubling concerns about how emergencies are handled and about perceived inconsistencies in care or administration. Questions about marketing practices, a sense that some residents are sidelined, and experiences with rude phone interactions also surface in the feedback. If dependable, uniformly responsive service and crystal-clear communications are non-negotiables, alternatives may deserve consideration.
On balance, the strong positives here do offset some of the downsides for many families. The facility’s atmosphere is notably pleasant: clean spaces, beautiful apartments, and dining experiences that feel restaurant-quality, with meals tailored to individual needs. The continuum-care structure reduces the upheaval of changing campuses as care needs evolve, and staff are repeatedly praised for adaptability and compassion. The presence of proactive memory-care leadership and dedicated staff, along with formal partnerships that support resident well-being, reinforces the sense of a thoughtful, resident-centered environment.
Yet the cons cannot be dismissed. The most serious red flag is the reported delay in emergency response, with a single account recalling a 40-minute wait after an urgent call. Even if isolated, such gaps undermine confidence in a place that must be reliably ready to respond to falls or acute health events. Other reports describe episodes of perceived neglect or, at minimum, insufficient attention to residents who are not on the favored side of promotions or contracts. Administrative friction, including terse phone interactions and assertions of promotional games, creates a backdrop of distrust that colors the daily experience for some families.
For families weighing options, a practical evaluation plan is essential. Visit and observe the pace of response during tours, be explicit about expected emergency protocols, and request current staffing ratios for each level of care. Speak with current residents and family members about responsiveness, attentiveness, and the consistency of care plans. Verify the memory-care program’s staffing stability and the ability to tailor care to evolving needs. Ask for transparent, written explanations of any promotions or transitions between levels of care, and how such decisions are communicated to families and physicians.
In sum, Nottingham RHCF offers a compelling package for those who prioritize a true, on-site continuum of care, a welcoming campus environment, and staff who genuinely tailor their approach to individual residents. It is a solid fit for families comfortable with occasional concerns about emergency responsiveness and administrative friction, and who are prepared to ask tough questions during tours. For others, the ones who cannot tolerate delays in assistance, who demand the cleanest possible record on resident welfare, or who require total consistency in communications, alternative communities may prove more reliable. A disciplined, in-depth inquiry now will determine whether Nottingham is the right home or if another option better aligns with essential safety and transparency priorities.
40 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Syracuse-Hancock International (7 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Top Canine Companions for Older Adults
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration