Oak Hill Rehabilitation And Nursing Care Center
Save602 Hudson Street, Ithaca, NY 14850
For more information about senior living options: (844) 490-3973
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The team and staff here are very devoted to their residents and very happy with the care. The director of nursing is always available and attends to residents' needs. The facility is nice, clean, and freshly renovated. The staff are welcoming and accommodating. Oak Hill is praised for taking care of residents, including the reviewer's mom. The food is usually good. There is a walk-in tub that works and the reviewer loves it. The nurses, aides, activities staff, and therapists are lovely people.
The reviewers describe the facility as having gross neglect that nearly killed a resident who was supposed to be rehabilitated. They assert that staff and care go unchecked due to a lack of accountability. They allege theft of a client's furniture and personal items, with belongings dumped in damaged bags. They claim residents are subjected to mental abuse and have their quality of life and rights ignored. They report call bells going unanswered for long periods and messages not being returned. They describe the environment as dirty with poor-quality meals and a lack of prioritization for nutrition. They state residents suffer multiple urinary infections due to being left in urine-filled briefs. They recount a resident who fell and remained on the floor for at least 10 minutes without help. They criticize the administrator as cold and uncaring, who argues with families and mishandles discharges and billing. They describe unsafe staffing ratios, with too many residents per nurse or aide. They allege miscommunication and disorganization around admissions, room assignments, and lost belongings. They claim the facility does not feed or care for residents appropriately, leaving some hungry.A long-running set of reviews about Oak Hill Manor shows a facility that inspires wildly divergent experiences. Some visitors describe it as a place with serious problems - neglect, miscommunication, equipment and room issues, and even outright abuse - while others recount it as a respectful, well-run home for rehab and long-term care, complete with engaged staff and meaningful therapies. Taken together, the comments suggest a pattern where individual experiences depend heavily on which staff members are present, which shifts are running, and how well the facility's administration is able to supervise and respond to concerns. The stories range from heartbreaking to hopeful, often within the same facility and sometimes from the same unit on different days.
Among the most alarming statements are accounts of neglect that nearly cost a resident her life. One reviewer describes "gross neglect" that almost killed their grandmother during rehabilitation, a situation so grave that the family felt the patient needed to be moved to a hospital just before septic progression. The same writer calls for a state-led overhaul of policies and regulations aimed at safeguarding the health and well-being of residents and patients. Another review claims a sister was robbed of furniture and personal items while hospitalized, with the room reallocated, belongings dumped into damaged bags, and a general atmosphere of mistreatment. Across several posts, allegations accumulate about mental and emotional harm, residents left in urine-filled briefs, call bells going unanswered for long stretches, and visitors being treated as if they were an intrusion rather than a source of accountability and support.
Communication and responsiveness emerge as a common sticking point. Multiple reviewers recount phones not being answered, messages not being returned, and staff who seem disinterested in family involvement. There are persistent complaints that administrators, directors of nursing, and other leaders do not adequately listen to concerns or take corrective action. In one highly critical report, a resident with multiple rehabs and medical needs waited for attention on a hallway floor for an extended period while a family member tried unsuccessfully to summon help. Billing disputes and discharge timing also show up in the narratives, with accusations that staff miscommunicate or even argue about coverage and the timing of releases.
Yet the picture is not uniformly bleak. A number of posts offer praise for Oak Hill Manor, highlighting good food - even for palates that are hard to please - along with clean, renovated rooms, pleasant surroundings, and a sense that care can be compassionate and thorough when staffing levels and leadership align. Some reviewers specifically commend the food quality, with one noting that meals are fresh and that the facility seems to accommodate dietary likes and dislikes. A few accounts emphasize practical comforts, such as a walk-in tub, multiple baths per week, and a robust set of activities, which help residents stay engaged and maintain dignity. In these voices, staff members - especially certain nurses, aides, therapists, and activity coordinators - are described as kind, attentive, and genuinely devoted to residents' welfare.
There is clear tension between gratitude for the good moments and anger about the problematic ones. Some reviewers who initially spoke positively later voiced serious concerns, or vice versa, reflecting the same realities described by others: capable therapists and supportive nurses on some days, overwhelmed or under-resourced teams on others. A former certified nursing assistant contributed a candid perspective about staffing ratios that seem unsafe - twelve residents per nurse or aide across four units, with one nurse responsible for 60 residents on two floors. This account frames the problem as systemic and tied to administration's choices, yet another review counters by stating the staff are devoted and that residents' needs are acknowledged by many employees who genuinely care.
Even as some guests praise the rehab program and the medical team, others report disappointing experiences after admission for short-term rehabilitation. Families describe mismatches between what is promised and what is delivered - wrong hospital-to-facility information, miscommunications about care goals, and administrative friction when it comes to releases and transitions. There are also emotional reminders about human connection: some reviewers recount relief and gratitude when a loved one is treated with warmth and respect by certain staff members, while others recount rude or indifferent behavior from some nurses or administrators that undermines trust and safety.
Taken together, the reviews present a facility with a dual reality. On one hand, Oak Hill Manor can be a place of meaningful rehabilitation and comfort, where patients benefit from dedicated therapy teams, supportive activities, and dietary service that respects individual needs. On the other hand, there are repeated, serious accusations of neglect, inadequate staffing, poor communication, and mishandling of belongings and medical instructions. The overarching call from many reviewers is for stronger oversight, more consistent staffing, better accountability, and a concerted effort to put residents' rights and well-being at the forefront. For families evaluating Oak Hill Manor, the message is clear: current conditions appear to be highly variable, and it would be prudent to verify staffing levels, review recent inspection or regulatory reports, and arrange candid conversations with front-line staff and administrators about care plans, safety, and what protocols are in place to protect residents' dignity and security.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tompkins Cty (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Oak Hill Rehabilitation And Nursing Care Center is an assisted living community located in Ithaca, NY. Our community is designed to provide a comfortable and supportive environment for seniors who require assistance with daily activities.
At Oak Hill, we offer a wide range of amenities to enhance our residents' quality of life. Our on-site beauty salon ensures that our residents can always look and feel their best. We provide cable or satellite TV for entertainment, as well as community-operated transportation for outings and appointments. Our computer center allows residents to stay connected with loved ones, while our small library offers a quiet space for reading and relaxation.
Dining is an important part of life at Oak Hill. Our spacious dining room provides a restaurant-style experience where residents can enjoy delicious meals prepared by our experienced culinary team. We accommodate special dietary restrictions to ensure that every resident's nutritional needs are met.
To promote physical wellbeing, our community features a fitness room where residents can engage in exercise programs tailored to their abilities. In addition, we have a wellness center that offers various services to support our residents' overall health.
Oak Hill provides 24-hour call system and supervision for the safety and security of our residents. Our dedicated staff is available to assist with activities of daily living, such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive the proper medications at the correct times.
We believe in cultivating an active and engaging lifestyle for our residents. Our concierge services help coordinate various activities, including fitness programs, planned day trips, and resident-run activities. Scheduled daily activities are available to keep our residents entertained and socially connected.
In addition to the amenities within our community, Oak Hill is conveniently located near various establishments. We have cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options nearby.
At Oak Hill Rehabilitation And Nursing Care Center in Ithaca, NY, we strive to provide a comfortable and enriching environment where seniors can enjoy their golden years with dignity and peace of mind.
Oak Hill Rehabilitation And Nursing Care Center is located at 602 Hudson Street, Ithaca, NY 14850 in Tompkins County, New York
Oak Hill Rehabilitation And Nursing Care Center on seniors.fyi includes 5 photos including images showing tree, building, outdoors, wheelchair, mirrors, interior, decor, outdoor, and more.
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