The Eleanor Nursing Care Center

Pros

• The staff at The Eleanor are kind, polite, and caring, going out of their way to accommodate residents.
• Residents appreciate the compassion and dignity with which they are treated at the facility.
• The rooms are clean, and the outside views are wonderful, contributing to a pleasant living environment.
• Many residents express gratitude for the helpful and accommodating nature of the staff.
• Activities at Quaker Hill Manor provide enjoyable opportunities that help residents find joy and keep their minds off problems.
• Positive interactions with staff lead to a peaceful atmosphere in the facility, making residents feel at home.

Cons

• The facility often neglects residents, with delays in essential care such as toileting assistance.
• Basic hygiene needs like weekly showers and dental care are not adequately provided.
• Food served to residents is frequently cold and unappetizing.
• Staff communication regarding patient needs and care goals is lacking, contributing to a diminished sense of dignity for residents.
• Understaffing issues result in poor response times and inadequate attention to resident needs, particularly during the overnight shift.
• Some staff members prioritize personal phone calls over providing proper care to residents.
• The overall nursing care is described as horrendous, leading to no improvement in rehabilitation efforts for some residents.
• The night shift staff's loud behavior disrupts the rest of residents, showing a lack of respect for their need for sleep.

Review

The reviews regarding long-term care facilities reveal a stark contrast between experiences, particularly at The Eleanor. On one hand, some residents and family members express deep dissatisfaction with the care provided, emphasizing issues related to neglect, staff shortages, and inadequate communication. On the other hand, there are testimonies praising the staff’s kindness and the facility's cleanliness. This article explores these varied perspectives to paint a comprehensive picture of life in these care environments.

Many families express significant concern over the quality of care at The Eleanor. One reviewer recounted alarming instances of neglect when their loved one was left waiting for toileting assistance for over an hour despite multiple requests. Such delays reflect systemic problems within the facility that undermine patient dignity and well-being. Another individual lamented about cold food being served alongside a lack of essential hygiene needs such as regular showers or proper dental care—services that are crucial for maintaining residents' overall health and self-esteem.

Staffing issues are frequently mentioned as a critical area needing improvement. Reviewers have noted that many nurses work doubles due to chronic understaffing, leading to burnout and reduced attention towards residents. While some aides demonstrate genuine compassion and commitment to their duties, others reportedly become distracted by their personal devices instead of focusing on patient needs. This dichotomy suggests an environment where not all staff members share the same level of dedication or professionalism.

Despite the negative feedback surrounding The Eleanor, there are also positive testimonials highlighting instances where staff members have exceeded expectations in their care for residents. Individuals have reported commendable experiences with specific aids like Iacia and Michelle, who treat them with respect and kindness. Similarly, activities directors such as Pearl received special mention for fostering engagement among residents through personalized invitations to participate in various programs. These accounts serve as a reminder that while systemic issues persist within the facility, dedicated staff can make impactful differences in individual residents’ lives.

Further illustrating this complexity is another review from Quaker Hill Manor (also known as Victory Lake), where a resident expressed gratitude for her 17-month journey at the facility. She praised both staff responsiveness to her needs and the vibrant atmosphere created by interactions with fellow residents. The Serenity found in nature around Quaker Hill appeared to enhance her experience significantly; she echoed sentiments about how activities helped distract from personal struggles while facilitating connections within its community.

In conclusion, it is clear from these reviews that long-term care facilities like The Eleanor face challenges that impact both resident satisfaction and employee morale—especially in light of staffing shortages and inadequate resources which lead to neglectful experiences for some patients. However, it is equally essential to recognize those caring individuals who strive to provide compassionate support despite systemic deficiencies often experienced internally within such establishments. Prospective residents or families seeking placement should weigh these contrasting narratives carefully while striving for open dialogue when interacting with current healthcare providers; addressing concerns directly may foster improvements beneficial for all involved parties moving forward.

Physicians

• Institute for Family Health, Family Practice Center of Hyde Park (2.4 miles)
• The Children's Medical Group - Hyde Park (3.5 miles)
• Chan, Yuk-wah - Chan Yuk-Wah, MD PC (4.1 miles)
• Chista Safajou, MD (6.1 miles)
• DR Madhavi Gaddam MD (6.2 miles)
• Case Pattyprofessional Radiation Poughkeepsie (6.2 miles)
• Central New York Eye C (6.2 miles)

Restaurants

• Nana's Ice Cream & Grill (2.7 miles)
• Country Corners Deli (3.1 miles)
• Eveready Diner (3.5 miles)
• River and Post (4.9 miles)
• Coyote Flaco (5.2 miles)
• La Puerta Azul (5.7 miles)
• Spoons Ice Cream (5.9 miles)

Pharmacies

• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.1 miles)
• Rite Aid (6.3 miles)
• Walgreens (6.4 miles)
• CVS Pharmacy (6.7 miles)
• Rite Aid (7.1 miles)
• Rite Aid (7.9 miles)

Theaters

• Roosevelt Cinemas (3.7 miles)

Cafes

• Jeanie Bean & Family (5.9 miles)
• Golden Russet Cafe & Grocery (6.5 miles)
• The Poughkeepsie Grind (7.1 miles)
• Crafted Kup (7.3 miles)
• Bread Alone Bakery (9.4 miles)

Hospitals

• Saint Francis Hospital (6.1 miles)
• St Francis Hospital (6.2 miles)
• Saint Francis Hospital and Health Centers (6.9 miles)
• Pitel Mark L Pc Dentist (7.1 miles)
• Dr Bromley at Premier Podiatry of Hudson Valley (7.2 miles)
• Pre-Surgical Registration (7.9 miles)
• Health Quest Urgent Care, part of Nuvance Health (9.2 miles)

Parks

• Walkway Over the Hudson State Historic Park (6.6 miles)
• James Baird State Park (8.5 miles)
• Greenvale Park (8.7 miles)

Places of Worship

• Poughkeepsie United Methodist Church (8.4 miles)

Transportation

• Amtrak Station (9.8 miles)