Carillon Nursing & Rehab Center in Huntington, NY

Pros

• The staff are exceptionally compassionate, patient, and professional.
• The environment is clean, safe, and well maintained.
• The rehabilitation and therapy teams drive meaningful physical gains and progress.
• The staff communicate clearly and with care to families and patients.
• The nursing and CNAs treat residents with dignity and respect.
• The memory care and dementia care units provide attentive, loving support.
• The front desk, admissions, social work, and therapy teams collaborate effectively to coordinate care.
• Families feel grateful and highly confident in the care provided.
• The Carillon is repeatedly recommended as a top choice for elder care and rehabilitation.

Cons

• The facility is severely understaffed, and residents often wait long for basic care and assistance.
• The staff are frequently rude, lazy, and unresponsive, with bells going unanswered and poor communication.
• The place has gone downhill since COVID, leaving patients understaffed and not adequately cared for.
• There are serious concerns about neglect and mistreatment, including unexplained injuries and delays in medical attention.
• Administration and billing practices are problematic, with ongoing charges after a resident's death and poor responsiveness.
• The memory care unit is described as not delivering the level of care and attention that residents deserve.
• The facility is old and inconsistently kept clean, affecting safety and comfort.

Review

Carillon Nursing & Rehab Center in Huntington is best suited for families prioritizing restorative rehab and dementia-capable care delivered with a clear emphasis on dignity, communication, and day-to-day compassion. The facility's strong dementia unit and the documented track record of therapists, nurses, and aides who visibly engage residents in meaningful activities position it as a pragmatic choice for an elder loved one who needs structured rehab, ongoing medical oversight, and a culture that treats patients like family. Families seeking a tightly coordinated rehab pathway with a compassionate, attentive staff will find Carillon a compelling fit.

Those weighing alternatives should consider facilities with a consistently modern footprint, or with a reputation for flawless administrative operations and billing processes. Some reviewers flag staffing levels as a persistent concern, especially for basic needs, bathroom assistance, and timely responses to call bells. There are also accounts of disconnects between families and administration, occasional communication gaps, and a handful of highly critical experiences. For families that require a spotless, turnkey operation with minimal management friction, exploring other options may yield greater peace of mind.

The most persuasive advantages at Carillon are the people on the floor. Staff consistently described as kind, patient, and professional anchor the care experience, and the dementia unit is repeatedly praised for patient engagement, safety, and respect. Therapy teams - PT and OT - are highlighted for driving meaningful gains, with family members often reporting better mobility and independence as outcomes. The front-line caregivers, CNAs, and nurses are frequently cited for their warmth, responsiveness, and a readiness to explain care plans. In short, the core caregiving culture holds substantive, real-world value for families seeking visible progress and daily reassurance.

Yet the cons cited in reviews cannot be ignored. Understaffing emerges as a recurring theme, with patients sometimes waiting for assistance, limited routine therapy time, and occasional delays in routine tasks. A number of families report inconsistent responsiveness from the administrative side, including billing disputes and difficulty reaching the right person for timely updates. The building itself is described as older and sometimes outdated, with some comments about facility cleanliness not matching expectations. There are also pointed criticisms about variability in bedside manners, and in rare cases, highly negative experiences that underscore a need for stronger oversight and sharper communication.

The positive care outcomes and the staff's demonstrated commitment do offset many of the downsides, but only when families engage proactively. The rehab-driven model pays dividends in strength, gait, and functional independence, while the dementia-focused teams deliver stability and meaningful activity engagement that can significantly reduce distress for residents and families. When administration steps in quickly to address concerns, and when the care team maintains open channels with families, Carillon proves its value as a high-quality option in a crowded field. For those who can tolerate the noted staffing variances with clear escalation paths, the upside remains substantial.

For families moving forward, practical steps can make a meaningful difference. During tours, inquire about typical nurse-to-patient ratios, PT/OT scheduling cadence, and the specifics of the dementia unit - staffing patterns, personalized care plans, and family communication routines. Ask for a case manager or social worker as a single point of contact, and set expectations for weekly progress updates and discharge planning. Verify current billing practices, confirm whom to contact with questions about charges, and request a senior administrator's direct line for urgent issues. Carillon is a strong, capable choice for rehab and dementia care; with proactive engagement, families will find it a sound foundation for their loved one's next steps toward recovery and ongoing quality of life.

Transportation

• Lirr (1.2 miles)
• Greenlawn LIRR Station (1.6 miles)
• LIRR - Syosset Station (6.3 miles)
• Deer Park Station Lirr (7.8 miles)
• Lirr - Farmingdale Station (8.8 miles)
• LIRR - Bethpage Station (9.2 miles)
• Atlantic Aviation (9.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (2.5 miles)
• King Kullen (2.6 miles)
• Walgreens (3 miles)

Hospitals

• Northwell Health-GoHealth Urgent Care (1.8 miles)
• St Catherine of Siena Medical Center (8.7 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (6 miles)
• Starbucks (6 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.3 miles)
• Mongo's Coffee (7.6 miles)
• Starbucks (7.7 miles)

Restaurants

• The Bryant (2.3 miles)
• Prime Restaurant (2.6 miles)
• Taco Bell (3.6 miles)
• McDonald's (3.8 miles)
• Richie's Pizza of Commack (4.7 miles)
• Chick-Fil-A (5.9 miles)
• Gossip Bar & Restaurant (6.7 miles)

Parks

• Mill Dam Park (2.8 miles)
• The Dog Park (5.3 miles)
• Tad Lane Park (6.8 miles)
• Sunken Meadow State Park (7.1 miles)
• Brentwood State Park (8 miles)
• Bethpage State Park (8.7 miles)
• Bailey Arboretum (10.5 miles)

Theaters

• AMC DINE-IN Huntington Square 12 (4 miles)
• Regal Deer Park & IMAX (7.6 miles)
• Regal Ua Farmingdale (9.1 miles)
• Regal Westbury Imax & RPX (10.3 miles)
• AMC DINE-IN Levittown 1 (10.7 miles)

Physicians

• Northwell Health Physician Partners Obstetrics and Gynecology at Commack (4.2 miles)
• ENT and Allergy Associates -Melville (4.8 miles)
• Memorial Sloan Kettering Cancer Center Commack (5.9 miles)
• Plainview Medical Group PC (6.1 miles)
• Dr Pillitieri (6.8 miles)
• Dr Groth Pain Management (7.2 miles)
• Fastenberg, David Long Island Vitreoretinal Consultants Pc (7.7 miles)