Valley Health Services in Herkimer, NY
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Information last verified:
690 West German Street, Herkimer, NY 13350
For more information about senior living options: (844) 490-3973
The staff are caring. Valley Residential Services is an excellent place. The dietary staff are attentive to residents' needs. The facility is clean, open, and bright. The staff on the residential rehab unit are attentive and truly care for the patients. Residents have access to recreational opportunities and receive excellent medical care. The therapists are knowledgeable and skilled.
The staff neglects residents and fails to provide basic care. Residents are left in their own waste for hours. The facility is severely understaffed, with about 40 residents per nurse. Call lights are not promptly answered, sometimes taking up to two hours. Residents have feces under their nails and in between their fingers due to neglect. Staff unplug call bells at night to avoid being bothered. They fail to provide basic comforts, such as turning on the TV for residents.Valley Health Services in Herkimer is best suited for seniors who want a smaller, more intimate environment where close daily contact with staff is expected and where reliable dining and routine can feel personal. It can work for families managing moderate assistance needs, such as help with mobility, daily tasks, and social engagement, without requiring aggressive, highly specialized medical or memory-care programming. The setting can reward residents who thrive on structured day-to-day support delivered in a compact, easier-to-navigate footprint, and who prize straightforward communication with a local administrative team. For someone newly transitioning from home with manageable supervision needs, this community can be a practical fit.
That said, there are clear reasons to consider alternatives. Residents with significant incontinence needs, severe cognitive impairment, or physical limitations that demand constant, hands-on supervision may not find adequate coverage here. Understaffing concerns recur in the feedback, and families worried about timely assistance and consistent monitoring will want to compare other options with stronger safety nets and more predictable call-light responsiveness. If a family’s top priority is pristine, uniformly high-quality round-the-clock care across all shifts, it may be wiser to look at larger facilities with documented staffing ratios and more robust oversight.
On the positive side, the strongest argument for Valley Health Services rests with the non-clinical strengths that benefit daily life. Several reviewers highlight attentive dietary service and appealing meals, with the culinary team earning notable praise for quality and variety. The facility’s smaller size, when managed well, offers a level of accessibility and visibility that can translate into more personalized attention, especially in the residential rehab unit where staff are described as watchful and genuinely caring. When care teams function cohesively, residents experience smoother days in which meals, activities, and basic needs feel responsive and human.
However, the most serious concerns repeatedly surface around staffing and consistency. Multiple accounts describe neglectful or delayed assistance, with instances of soiled conditions, unattended call bells, and inadequate hygiene practices. Reports of 40 residents per nurse, delayed cleanups, and staff who appear overwhelmed paint a troubling picture of what can happen when supervision ratios slip and accountability wanes. These issues, paired with reports of unaddressed complaints and limited administrative follow-through, undercut the sense of safety and dignity that families seek in an assisted-living setting.
Those evaluating Valley Health Services must weigh whether the potential benefits, personalized attention in a smaller setting, a la carte dining experiences, and a rehab-focused pathway that some professionals view as solid, outweigh the real risks tied to understaffing and inconsistent care. For families who can tolerate a degree of variability and who plan vigilant oversight, the facility’s strengths may offer meaningful daily life improvements, particularly in food quality and intra-staff communication when the right personnel are present. Yet the recurring, serious accusations of neglect cannot be dismissed and will rightly temper enthusiasm for a long-term stay.
The practical path forward is deliberate and information-driven. Prospective families should insist on current staffing data, request direct conversations with the administrator about supervision protocols, and review the most recent state inspections and any corrective plans. A family should also visit during mealtimes and evening hours to observe response times, call-light handling, and the level of resident engagement across shifts. If a stay is contemplated, framing it as a monitored, temporary arrangement with clear milestones and exit criteria can help manage risk. For high-need residents or those who require unwavering reliability in care, alternatives with stronger staffing guarantees will likely deliver greater peace of mind.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley Health Services in Herkimer, NY is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and engaging environment where seniors can enjoy their daily lives while receiving assistance with everyday tasks.
Residents at Valley Health Services have access to various amenities designed to cater to their needs and preferences. They can pamper themselves at the on-site beauty salon or relax and watch their favorite shows on cable or satellite TV in their private accommodations. Community operated transportation is available for residents' convenience, whether it be for running errands or attending social events. A computer center is also provided, ensuring that residents can stay connected with loved ones or pursue personal interests online.
Meals are served restaurant-style in the community's dining room, offering residents delicious and nutritious options prepared by professional chefs. Special dietary restrictions can be accommodated to meet individual needs. Additionally, there is a kitchenette available for those who prefer to prepare their own meals.
To promote physical well-being, Valley Health Services offers a fitness room equipped with exercise equipment where residents can engage in regular workouts. There is also an outdoor space and garden area where they can enjoy fresh air and nature.
The community provides housekeeping services to ensure that living spaces remain clean and tidy. Move-in coordination assistance is offered to new residents to make the transition as seamless as possible.
In terms of care services, Valley Health Services offers 24-hour call system and supervision to ensure the safety of its residents at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available for residents who require it.
Mental wellness programs are implemented to support the emotional well-being of residents, while transportation arrangements are made for non-medical purposes and doctors' appointments.
Valley Health Services believes in keeping its residents engaged and entertained through various activities and outings. Concierge services are available to assist residents in planning day trips or participating in resident-run activities within the community. A diverse schedule of daily activities is organized to cater to different interests and preferences.
The location of Valley Health Services provides easy access to nearby amenities, including cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and recreational opportunities.
Overall, Valley Health Services in Herkimer, NY is a welcoming assisted living community that strives to meet the unique needs and preferences of each resident while promoting their overall well-being and independence.
Valley Health Services is located at 690 West German Street, Herkimer, NY 13350 in Herkimer County, New York
Valley Health Services on seniors.fyi includes 3 photos including images showing outdoors, sunroom, windows, interior, dining, building, flag, trees, and more.
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