Catskill Regional Medical Center

68 Bushville Road, Harris, NY 12742

For more information about senior living options: (844) 490-3973

3 from 100 reviews
5 stars
46
4 stars
4
3 stars
0
2 stars
3
1 stars
47

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    Overall Review of Catskill Regional Medical Center

    Pros

    • pro Garnet Health Medical Center is a top notch facility in the Catskill Mountains in Harris, New York.
    • pro The labor and delivery teams provided incredible care, with all teams delivering excellent medical care.
    • pro Dr Nicki Maxwell's skills, confidence and bedside manner saved him and reassured the family.
    • pro Natasha in radiology provided exceptional service and was professional, cheerful, efficient, and caring.
    • pro Radiologist Archet guided the patient through the procedure with professionalism and compassion.
    • pro The ED staff were wonderful and very attentive, making the patient feel safe.
    • pro The nurse Ryan in the ER made the patient feel heard and safe.
    • pro The ambulatory staff were wonderful and caring.
    • pro The staff on the 5th Floor (Melissa & Mayah) communicated very well and cared for the patient.

    Cons

    • pro They describe Garnet Health as the worst place ever and note that no one answers the phones.
    • pro They claim the staff are horrible to patients, often fighting with them and implying longer stays if questioned.
    • pro They say the hospital sits empty much of the time and patients end up waiting for hours, with calls that go unanswered.
    • pro They report being told ambulances wouldn't help and that they should drive themselves to another facility.
    • pro They recount waiting 13 hours for an ambulance transfer to Mid Hudson.
    • pro They accuse a social worker named Jeanette of lying and threatening to have them ordered to take medication.
    • pro They describe the sonogram staff as the rudest they've ever encountered.
    • pro They recount neglect and lack of basic care, such as not getting a commode promptly and a patient's head resting on a desk while staff were busy.

    Review

    Garnet Health Hospital in Harris, New York and its associated Garnet Medical Center draw a wide constellation of experiences from the people who rely on it. Across reviews, the hospital is cast as a life-saving anchor in emergencies and a place where compassion can shine just as clearly as frustration and disappointment can smolder. The stories span everything from urgent, high-stakes care to days-long waits, from life-and-death decisions to moments of genuine kindness, and they unfold in departments that range from the emergency room and stroke units to labor and delivery, radiology, and ambulatory services.

    One of the most intense narratives centers on a family's November 2024 crisis. A mother arrived with a dangerously high blood pressure reading (246/106) and a CT scan that allegedly indicated a stroke. What followed was a sequence that the family recalls in stark, painful terms: a decision to fly out for specialized care, followed by the grim assertion that it was "too late" for intervention because the stroke had supposedly happened already. What they say happened next is a long, exhausting 13-hour wait during which basic needs went unmet - an unresponsive call system, a commode promised but delayed, and a moment they describe as their loved one "head lying on the desk" while others were "very busy." They ultimately transferred her by their own car to another facility, feeling abandoned by the system they trusted. The account includes a sharp contrast with the memory of brain surgeons who appeared at 2 a.m., seemingly questioning where the team had been for so long. That family's experience lingered as a warning about delays and gaps in care, even as they acknowledge that Mid Hudson Regional later earned praise from other relatives for its responsiveness.

    While some families recount harrowing ordeals, others describe Garnet Health as a steadfast source of care and comfort. A reviewer who recently spent a week at Garnet Health Medical Center in Harris writes that everyone was kind and that the care was excellent. "Very good service," they say, underscoring a sense that, on a general level, the hospital's staff can deliver compassionate, attentive treatment. In another notably positive thread, a patient lauds Dr. Nicki Maxwell for her leadership and skill while caring for a husband facing a life-threatening injury. The reviewer notes that Maxwell and a small team worked for more than two hours to stabilize him and - crucially - provided the assurance that she would escalate if the patient needed a higher level of care at a trauma center. The family's gratitude is palpable: Garnet Health and its staff, including Dr. Maxwell, are explicitly thanked for saving and stabilizing their loved one and for the family's sense of reassurance in the moment.

    The hospital's labor and delivery experience also surfaces as a standout positive note. A mother-to-be recounts that the labor and delivery teams provided "incredible care to me and my baby," describing a team that supported informed decision-making and offered real, human presence during difficult moments. The nurses who held her hand and the overall care environment are praised as compassionate and attentive, contributing to a strong impression of competence and kindness in a highly personal, intimate setting. The sentiment is echoed by other families who highlight the importance of sound medical care paired with steady emotional support when welcoming a new family member into the world.

    There are, however, equally forceful criticisms about the hospital's operation. Several reviews fault the institution for long wait times, perceived understaffing, and a sense that patients are left waiting or neglected. One person calls Garnet Health a "waste of time" and describes scenes of patients in pain waiting in the emergency room while staff "watch you." Another poster attacks the social worker, calling one individual a "liar," and claims that court orders and coercive discussions about medications were used inappropriately. A recurring refrain is the frustration of calling the hospital and receiving no answer - "Dont bother calling? no one picks up the phone." The frustration here is not just about inconvenience; it's framed as a potential threat to safety and timely care, with strong language urging others to seek care elsewhere for urgent needs.

    Despite the negative portrayals, there are also colorful affirmations of positive, patient-centered care. One reviewer insists that not everyone at Garnet Health is having a bad day and emphasizes that, while experiences vary, their own time in the hospital was marked by safety and care. An external radiology and lab visit is highlighted for a nurse in radiology - Natasha - who found creative ways to accommodate mobility issues and kept the patient comfortable and engaged throughout the procedure. The radiologist, Archet, is acknowledged for his professionalism and compassionate guidance, suggesting that even within the same facility, individual practitioners can leave a lasting, positive impression on patients and their families.

    Another thread of gratitude centers on ED experiences that turned into longer stays with high marks for specific teams. A patient describes an overall "wonderful experience" from the emergency department through the operating room, emphasizing the attentiveness and calm competence of the staff during what could have been a terrifying sequence. They note a sense of gratitude for the entire team and reflect that, while some encounters may be challenging, the hospital's capacity to mobilize skilled clinicians - ranging from physicians to nurses - is evident and valued. In this vein, a reviewer praises Ryan, a registered nurse in the emergency department, for reaching out with empathy the moment he walked into the room, making the patient feel heard, safe, and supported - an impression echoed by others who singled out clinicians like Andrew the physician assistant, Percilla the ED nurse, Michelle, and discharge nurse Erin for their teamwork and communication.

    Across these threads, Garnet Health emerges as a facility that embodies contrasting experiences. For some families, it is a lifeline - a place where quick, decisive care and compassionate teamwork save lives and bring families through frightening moments with a sense of relief and gratitude. For others, it represents a place where delays, communication gaps, and strained resources can dent trust and leave patients feeling underserved. The stories pay homage to the undeniable dedication of many frontline clinicians - nurses, physician assistants, radiology technicians, and doctors - while also calling attention to systemic pressures that can hinder even the best-intentioned teams. Taken together, the reviews paint a nuanced portrait of Garnet Health: a community hospital system capable of extraordinary care and leadership in crisis, as well as a place where experience varies widely and where ongoing improvements in communication, staffing, and patient flow would likely make a meaningful difference for patients and their families.

    Features

    Housing

    • 64 resident community capacity 64 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Catskill Regional Medical Center in Harris, NY is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Upon entering the community, residents will find a beauty salon where they can pamper themselves and maintain their personal appearance. Each room is fully furnished and equipped with cable or satellite TV for entertainment. Residents have access to community-operated transportation for their convenience, as well as transportation arrangements to doctors' appointments.

    For leisure and socialization, there are various amenities available within the community. A computer center allows residents to stay connected with loved ones, while a gaming room provides entertainment and friendly competition. The small library offers a peaceful space for reading and relaxation. Outdoor spaces such as gardens provide opportunities for fresh air, nature walks, and relaxation.

    Dining at Catskill Regional Medical Center is designed with special dietary restrictions in mind, ensuring that all residents receive nutritious and delicious meals. The dining experience is akin to restaurant-style dining, providing an enjoyable atmosphere for meals.

    The community also offers various care services to meet the individual needs of each resident. With 24-hour supervision and a 24-hour call system in place, help is always readily available. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications on time.

    Mental wellness is prioritized at this assisted living community through the implementation of a mental wellness program. This program aims to promote emotional well-being among residents through various therapeutic activities.

    Residents can engage in various activities planned by the community's concierge services team. Fitness programs keep residents active and in good health, while scheduled daily activities provide opportunities for socialization and enjoyment. Planned day trips allow residents to explore nearby attractions and create lasting memories. Additionally, resident-run activities empower residents to take charge of their own enjoyment within the community.

    Catskill Regional Medical Center boasts a convenient location with nearby amenities such as parks, physicians, restaurants, transportation options, and places of worship. These nearby facilities provide additional convenience and accessibility for residents.

    In summary, the Catskill Regional Medical Center in Harris, NY offers a comprehensive assisted living experience with its extensive array of amenities and care services. Residents will find comfort, convenience, and an active social life within this vibrant community.

    Nearby Places of Interest

    Physicians

    • Garnet Health Doctors (0.2 miles)
    • Dr Newland-Pagan Office (2.6 miles)
    • Ferndale Adult Health (2.6 miles)
    • Liberty Medical Group (5 miles)
    • Pain Control Center (5.2 miles)
    • Catskill Orange Orthopaedics (5.2 miles)
    • Crystal Run Healthcare (5.3 miles)

    Parks

    • Bethel Town Park (3.3 miles)
    • Lake Superior State Park (7.8 miles)
    • Renaissance Park (14.3 miles)

    Transportation

    • Sullivan County Airport (3.4 miles)
    • Artistic Creations Taxidermy (4.4 miles)
    • Shortline Bus Stop (6.3 miles)
    • U-Haul Neighborhood Dealer (15.5 miles)
    • Shewolf Taxidermy (17.1 miles)

    Restaurants

    • Colosseo Family Restaurant & Pizzeria (3.5 miles)
    • Tilly's Diner (3.5 miles)
    • Pickled Owl (3.7 miles)
    • La Salumina (3.7 miles)
    • Taco Bell (4.1 miles)
    • Soy Asian Cuisine (4.2 miles)
    • Fat Boiz (4.2 miles)

    Places of Worship

    • Congregation Iched Anash (4.1 miles)
    • St Pauls Lutheran Church (6.3 miles)
    • New Beginnings Community Worship (6.4 miles)
    • Church On The Rock (6.5 miles)
    • Bethel Meadows (7.3 miles)
    • Immaculate Conception Church (7.9 miles)
    • United Reformed Church (10.3 miles)

    Cafes

    • The Fat Lady Cafe (5.3 miles)
    • Yiasou Cafe (5.4 miles)
    • Java Love Coffee (5.8 miles)
    • Bethel Market Cafe (7.4 miles)
    • Le Chocolat (7.7 miles)
    • Main Street Farm (14.2 miles)

    Pharmacies

    • Medicine Shoppe #1576 (5.3 miles)
    • Walgreens (5.4 miles)
    • K & K Pharmacy (6 miles)
    • Good Neighbor Pharmacy (6 miles)
    • Sullivan Pharmacy (6.7 miles)
    • Jeff Pharmacy (11.5 miles)
    • Riverside Remedies (17.2 miles)

    Hospitals

    • Grover M. Hermann Hospital (16.3 miles)
    • Catskill Regional Medical Center (16.3 miles)

    Theaters

    • Callicoon Theater (17.2 miles)

    Frequently Asked Questions

    Where is Catskill Regional Medical Center?

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